ModCloth and Misen Outsource Omnichannel Fulfillment Operations
Retail TouchPoints
MAY 9, 2024
Two digital-first brands, Misen and ModCloth , are partnering with Cart.com to improve their omnichannel fulfillment and logistics operations.
BJ’s Enhances Inventory Operations with Microservices-Based Solution
Retail TouchPoints
DECEMBER 18, 2023
BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.
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Ingka Group’s Ikea Stores to Adopt Fulfillment and Store Operations Solution
Retail TouchPoints
JUNE 2, 2023
Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. Our goal is to become leaders of life at home, serving more people in an omnichannel reality, whenever and however customers choose to meet us.”
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Role of Knowledge Management in the Retail Customer Experience Scenario
Retail TouchPoints
DECEMBER 29, 2022
Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.
Shinola and Filson to Update In-Store Experience with Omnichannel Platform
Retail TouchPoints
MAY 31, 2023
Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. The partnership will streamline operations, improve inventory accuracy and help our retailers gain valuable insights about their customers, all while offering a more unified shopping experience.”
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Asda Fortifies Omnichannel Approach by Updating OMS and Fulfillment
Retail TouchPoints
MAY 24, 2022
British retailer Asda is enhancing its end-to-end supply chain and retail operations by partnering with Blue Yonder to improve order management. Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities.
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Steve Madden Upgrades OMS to Strengthen Omnichannel Offerings
Retail TouchPoints
JUNE 13, 2022
has fortified its omnichannel functionalities with same-day BOPIS, ship-from-store and pre-order offerings, deploying a new order management system (OMS) from HotWax Commerce. Steve Madden, which offers fashion footwear, accessories and apparel for men, women and children, operates 120 stores in the U.S. Steve Madden, Ltd.
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Walgreens Exec: Operational Excellence Makes 1-Hour Delivery Promise a Reality
Retail TouchPoints
JULY 25, 2023
But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.
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Foot Locker Reconfigures C-Suite as it Seeks to Simplify Operations
Retail TouchPoints
NOVEMBER 30, 2022
The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.
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3 Predictions for the Future of Omnichannel
Retail TouchPoints
JULY 5, 2022
In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).
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Shoppers and Operators want Malls to Change, Creating Opportunities for Emerging Brands
Retail TouchPoints
APRIL 12, 2023
For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.
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Office Depot Improves In-Store Task Completion Rate by 42% with Cloud Technology
Retail TouchPoints
JANUARY 15, 2024
Workcloud Task Management software was implemented in Zebra TC5x mobile computers , giving Office Depot managers and associates a simple, streamlined way to plan and manage work. Since deployment, the solutions have become central to store operations.
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Omnichannel Logistics and Delivery: Good for Shoppers and Retailers Alike
ESW
MARCH 5, 2024
In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.
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Digital Transformation Propels Burton’s Omnichannel Growth Plans
Retail TouchPoints
JULY 29, 2020
The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. The Burton name is on 66 stores in 10.
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Why DTC Brands are Evolving from Disruptors into Omnichannel Players
Retail TouchPoints
AUGUST 2, 2023
There’s operations, technology and merchandising, and in each of these groups there’s a lot of opportunity to overspend and underdeliver.” There are nuances in the sourcing of product and obviously on the customer acquisition side, but a big part of the business can be managed as a system with one team that’s very capable in all these areas.”
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For Forever 21, Omnichannel Experiences are Key to Staying a Gen Z Favorite
Retail TouchPoints
MARCH 9, 2023
Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. Forever 21 one-click checkout with Bolt.
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IKEA’s Biggest Franchisor Plans to Invest More Than $3 Billion in Omnichannel Store Push
Retail TouchPoints
MAY 10, 2022
Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services.
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Rethinking Post-COVID Shopping: ‘Retailtainment’ and Enhanced Omnichannel Experiences
Retail TouchPoints
DECEMBER 14, 2020
However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US.
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Omnichannel Retail Strategies Explained & Simplified
UpSellIt
JULY 13, 2023
In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. Read on to explore the key elements of an omnichannel retail strategy and how it can benefit your business. What is Omnichannel Retailing? What is Omnichannel Retailing?
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Automation: The Driving Force Behind Warehouse Management Growth
Retail TouchPoints
DECEMBER 28, 2022
Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force. Automation Increases Warehouse Productivity and Accuracy. Sophisticated Automation.
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Why Data Will Drive the Future of Inventory Management
Retail TouchPoints
OCTOBER 6, 2022
Retailers acted with agility, changing the way they planned and managed inventory in a remarkably short time. Effective inventory management plays a vital role in this — and data-led solutions can make a real difference here. In the years to come, AI will prove extremely useful in supply chain management. years, on average.
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At Home Upgrades Omnichannel CX and Fulfillment with new OMS
Retail TouchPoints
APRIL 15, 2021
is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.
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‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX
Retail TouchPoints
JUNE 29, 2021
DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As
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Store Management Costs in the Era of Ecommerce
Retail TouchPoints
APRIL 27, 2022
The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.
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Save Mart Embraces Retail Media, Smart Carts with Expanded Instacart Partnership
Retail TouchPoints
MAY 3, 2024
The California-based grocer will roll out Caper Carts, Instacart’s AI-powered smart carts, and FoodStorm, an order management system designed to power the retailer’s food service and catering experiences. Save Mart also will upgrade to Instacart’s Storefront Pro in order to add advertising to its ecommerce storefront.
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Now or Never: The Importance of Implementing an Omnichannel Strategy
Retail TouchPoints
DECEMBER 14, 2020
To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Here’s how to implement an omnichannel strategy that makes customers feel valued, and enables your team to deliver on the savvy consumers’ increased demands for service. Take a Down-to-Earth Approach.
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Inventory Accuracy: The Not-so-Secret Ingredient for Holiday Sales Success
Retail TouchPoints
SEPTEMBER 19, 2023
With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.
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Why Tanger Outlets’ CEO Wants to be Less ‘Operator’ and More ‘Curator’
Retail TouchPoints
APRIL 5, 2023
Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. RTP: Have you noticed increasing demand for omnichannel fulfillment following COVID, too? It’s amazing for us as asset managers. That dwell time is a critical metric for us.
How UrbanStems Leverages AI to Manage Peak-Season Customer Service
Retail TouchPoints
MAY 13, 2024
It’s very expensive to have [temp agents] operating at less than optimal efficiency for a third of the time” they’re working for us, said McDonald. She sees even more uses for these AI-powered solutions going forward, including improvements to internal operations that were recently introduced.
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How Snipes’ Tech Base Enables it to Master AI and Manage ‘Black Friday Every Week’
Retail TouchPoints
JULY 3, 2023
stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations.
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Managing retail touchpoints for a positive customer experience in an omnichannel context
365 Retail
NOVEMBER 28, 2022
Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience. Acknowledging the power of technology .
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Continuing Omnichannel Success Post-Holiday Season
Retail TouchPoints
FEBRUARY 5, 2021
Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges.
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Think Omnichannel to Help Your Business—and Your Shoppers—Succeed
Wiser
FEBRUARY 6, 2023
This means that any businesses that aren’t already creating an omnichannel experience are lagging behind. What Is an Omnichannel Retail Strategy? An omnichannel strategy focuses on creating a seamless experience for shoppers. With this type of strategy, different channels should not be operating separately.
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Nike, Calvin Klein and Other Major Brands in Vietnam Enhance Order and Inventory Management
Retail TouchPoints
JANUARY 29, 2021
For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .
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How a Reactive Omnichannel Strategy can Help you Capitalize on Reactive Buying Trends
Retail TouchPoints
OCTOBER 4, 2023
The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Meghan Stabler is a highly experienced business executive with deep experience in all aspects of marketing, product management, strategy and digital transformation.
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Simon Adds VIP Suite to Kick Off Woodbury Common Expansion
Retail TouchPoints
APRIL 25, 2024
Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.
NOT Your Dad’s Supply Chain: 4 Trends Every Retail Exec Should Know for 2024
Retail TouchPoints
OCTOBER 9, 2023
These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation.
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Finish Line Invests in Improved Omnichannel Merchandising
Retail TouchPoints
JANUARY 28, 2022
Athleticwear retailer Finish Line is working to optimize its merchandising strategies across its operations with the help of Aptos.
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2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution
Retail TouchPoints
JANUARY 24, 2024
Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. These AI applications range from optimizing pricing and inventory management to fraud prevention.
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Inside MINISO’s ‘Joyful’ Omnichannel Expansion Plan
Retail TouchPoints
MARCH 28, 2022
And just how will they manage to do that? As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA.
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In $40M Deal, Gap Sells Greater China Business to Ecommerce Provider Baozun
Retail TouchPoints
NOVEMBER 9, 2022
Baozun recently established Baozun Brand Management (BBM), through which it will use its technology portfolio to cultivate brands. The sale of the GGC business to Baozun should be completed within the first half of 2023, and it will continue to operate under the Gap Inc.
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Pacsun Taps External Partner to Streamline U.S. Fulfillment
Retail TouchPoints
SEPTEMBER 14, 2023
The youth fashion and lifestyle brand is tapping Cart.com ’s logistics expertise and order and inventory management capabilities to support all its U.S. fulfillment operations. The company supports nearly $8 billion in gross merchandise value, more than 20,000 online points of sale and $10 trillion in product listings annually.
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Akeneo’s Product Information Management Solution Now Available on SAP® Store
365 Retail
FEBRUARY 6, 2023
Akeneo , the global leader in product experience management (PXM) and product information management, announced that its Akeneo Product Information Management (PIM) solution is now available on SAP® Store , the online marketplace for SAP and partner offerings.
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Harmonizing Digital and Traditional Channels: Navigating Brand Management Challenges in the CPG Industry
Wiser
APRIL 18, 2024
In the dynamic world of Consumer Packaged Goods (CPG), brand management is a critical function that navigates complex landscapes to connect products with consumers. Editor’s Note: Contributing author is Andrey Pankeev, Key Accounts Manager at Wiser Solutions.
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