GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

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Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop.

Merchant Services 247

Merchant Services Payment Services Multi-channel Shopify 247

Retail TouchPoints

NOVEMBER 2, 2022

where she led multi-billion-dollar revenue delivery across all channels, customers and categories for Unilever’s largest market. “I The retailer also rolled out a nationwide loyalty program to help boost its performance after sales fell 5% year-over-year in Q2 2022, which ended July 30.

Multi-channel 257

Multi-channel Omnichannel Supplies Operations 257

365 Retail

NOVEMBER 28, 2022

The retail environment has witnessed many changes during the past couple of years. During and following the pandemic, retail formats have changed on several levels. On the one hand, operational changes and on the other hand, changes linked to the user experience. Ghalia BOUSTANI, PhD. Acknowledging the power of technology .

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Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 240

Payment Services Shipping Costs Omnichannel Fulfillment 240

Retail TouchPoints

MARCH 13, 2024

The trend of a cautious yet resilient consumer has continued into the early stages of 2024, with high-ticket luxury and department store industries underperforming sectors that sell necessities — online retail, discount/club, automotive and grocery. Full-service restaurants are trailing their limited-service peers.

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Multi-channel Payment Services Consumer Automotive 240

Retail TouchPoints

MARCH 21, 2023

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. We have 4,600 stores; we are within 10 miles of 90% of the U.S.

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eCommerce Fulfillment Shopify Omnichannel 280

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. Kamran Iqbal is an expert in all things commerce, pre- and post-click.

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eCommerce Order Fulfillment Fulfillment Multi-channel 204

Retail TouchPoints

DECEMBER 15, 2022

For retailers to be in sync with all this in a concurrent manner, they need to be equipped with a smarter and more innovative customer data platform (CDP) — a real-time CDP that will help them keep pace with changing customer expectations, needs and behaviour — then and there, here and now, as and when they happen.

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Multi-channel POS Customer Data Mobile 222

Retail TouchPoints

FEBRUARY 3, 2021

Since founding the company in 2002, Scott has been the sole CEO, overseeing the brand’s transformation into a multi-channel retailer that now boasts more than 110 standalone stores across the U.S., He first joined the Kendra Scott board in 2014 and in 2016 joined the company as Chief Revenue and Marketing Officer.

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Multi-channel Accessories Omnichannel Fashion 183

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. The ever-changing retail market has made automation a necessity. Automation Increases Warehouse Productivity and Accuracy. A One-Size-Fits-All Strategy Won’t Work.

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Management Order Fulfillment Fulfillment Shipping Costs 270

ESW

AUGUST 18, 2023

Rather, every detail of the shopper journey – from demand generation to last-mile delivery – is part of a multi-local commerce implementation. What is Multi-Local Commerce? Multi-local commerce prioritises the shopper. Multi-local commerce prioritises the shopper. It puts customers at the center of decision-making.

Merchant Services 141

Merchant Services Shipping Costs Payment Services Multi-channel 141

Retail TouchPoints

JULY 12, 2021

department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. since 2012 when it became the first retailer to bring the brand to the U.S. The retailer will also become the only brick-and-mortar presence for Topshop and Topman worldwide. ”

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Multi-channel Multichannel Department Stores Fashion 257

RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business , then I moved on to Private Label Product News and — fast-forward to the age of digital-only — I eventually landed at Retail TouchPoints (RTP).

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Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

JANUARY 22, 2021

At the same time, the retailer will expand the footprint of its lingerie and activewear brand Aerie with 50 new storefronts opening in 2021, bringing the total to approximately 400 by year end. By 2023, the company aims to have 500 to 600 Aerie stores in operation and expects revenue from this brand to double to $2 billion.

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Multi-channel Omnichannel Apparel Operations 188

Retail TouchPoints

OCTOBER 25, 2023

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Check out the Retail Strategy & Planning Series on-demand. The same is true in retail with BOPIS experiences,” Walker added. “If

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Multi-channel Customer Experience Mobile Improvements 316

Retail TouchPoints

JANUARY 14, 2021

Bed Bath & Beyond has appointed two new strategic marketing leaders — Kristi Argyilan as SVP Brand Innovation and Jim Reath as SVP, Marketing, both reporting to Cindy Davis, Chief Brand Officer (CBO) of the retailer and President of Decorist.

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Beauty and Health Marketing Multi-channel Social Media 151

Retail TouchPoints

SEPTEMBER 23, 2022

With 2 million third-party sellers accounting for more than half of its retail revenue, Amazon ’s relationship with the businesses that sell on its platform has become essential to its success. But it’s not just about removing historic or retail barriers. But what Amazon is doing now with its sellers is different.

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Multi-channel Shipping Costs Payment Services Fulfillment 189

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Jeff Orschell, EY’s Americas Consumer Retail Leaders, noted that global data as well as the firm’s consumer research point to demand remaining elevated, despite the uncertainties. and how long will it last?

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Supplies Consumer Omnichannel Multi-channel 299

Steve Dennis

FEBRUARY 1, 2021

is planning to split its online and brick-and-mortar operations into two companies, and then take Saks.com public, immediately strikes me as one of the dumbest strategic decisions I have heard in a long, long time. The reports that Hudson’s Bay Co. Digital drives brick and mortar and vice versa. So just what the heck is going on?

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Multi-channel eCommerce Books Department Stores 174

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Omnichannel is here to stay.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Teamwork Retail

MARCH 19, 2019

The retail world has been revolutionized. The way retailers engage with customers has completely changed from what it was less than a decade ago. In marketing, you need to be where the customer is, and retail has become the same way. A retailer must be able to meet their customer needs and sell where they are.

Payment Services 97

Payment Services POS Payments Multi-channel 97

Retail TouchPoints

MARCH 30, 2021

Licensed sports merchandise retailer Fanatics has raised $320 million in new capital, bringing its valuation to $12.8 Fanatics is known for forging its own hybrid retail model, which it has dubbed “vertical commerce” — serving as equal parts tech company, logistics provider, manufacturer and ecommerce store.

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Multi-channel eCommerce Events Channel 151

Retail TouchPoints

FEBRUARY 9, 2023

it was a groundbreaking retail concept, in many ways heralding a new era of personal computing and electronics. But that same wave of electronic innovation that gave rise to Batteries Plus also put a drain on the retailer’s business as ecommerce began to take hold. When the first Batteries Plus opened in 1988 in Green Bay, Wis.

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Customer Data Customer Omnichannel Electronics 182

ChannelSale

MARCH 13, 2024

Ten top tips to conquer the fulfillment frustrations of the e-commerce sector The new generations, Y & Z to alpha, buy most of the products online and only a few in retail stores. It is the reason there is rapid growth in e-commerce to now be around one-fourth of the retail sales and expected to be over 90 % of it by 2040.

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Fulfillment eCommerce Multi-channel Order Fulfillment 59

RTP blog

AUGUST 2, 2019

Summer marks the start of retailers’ holiday planning season. By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. The challenge is unlocking its value by making it scale across channels. By Alyssa Meritt, Contentful Christmas in August?

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Multi-channel eCommerce Channel Presentation 150

Retail TouchPoints

JULY 28, 2020

The pandemic has been a punch in the jaw for many of us in retail. The pace and scope of widespread, global change is happening across the board in retail — and it is here to stay. Consumers have had their options severely limited — and the idea of returning to typical social behavior like retail shopping is now fraught with risk.

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Retail Mobile Multi-channel Technology 196

Retail TouchPoints

OCTOBER 17, 2022

In a recent interview with Retail TouchPoints , Antonio Robinson, SVP of Corporate Social Responsibility outlined the brand’s key milestones and how it is aligning as an organization to drive positive change. Retail TouchPoints (RTP): You have been in your current role at Carter’s for slightly more than two years.

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Multi-channel Consumer Improvements Retail 267

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. Retailer prepares order for pickup: Retail staff find the items ordered and pack them.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Fabric

DECEMBER 6, 2023

Managing inventory (keeping track of what’s in stock) in real-time (instantly) is crucial for retailers to sell against their product assortment effectively. In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative.

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Omnichannel Multi-channel Retail eCommerce Platforms 130

Retail TouchPoints

AUGUST 11, 2021

These range from peer-to-peer platforms like eBay to third-party marketplaces integrated into traditional ecommerce operations like that of Walmart — and hundreds of variations in between. There are currently more than 125 marketplaces with 1 million or more monthly site visits — approximately 50 in the U.S.

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Other White Paper Multi-channel eCommerce 147

Ecommerce Platforms

JANUARY 12, 2021

This review reveals how Oracle NetSuite can help your retail business grow. Distribution and Retail brands. The NetSuite dashboard also displays data for specific timeframes, locations, and business channels. Email marketing drives 20% of the traffic to your ecommerce channels. What’s a Next-Gen Store? Marketing agencies.

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Payment Services Merchant Services Shipping Costs Payments 118

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February.

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Payment Services Customer eCommerce Multi-channel 48

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. In this guide, we’ve compiled all you need to know about BOPIS for omnichannel retailers.

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Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

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Consumer Payment Services Fulfillment Multi-channel 138

Profitero

MARCH 8, 2017

With the help of increasingly sophisticated technology, eCommerce retail is evolving to meet consumer demand faster and with more ferocity than any other channel we’ve seen. It’s not surprising that eCommerce will arguably be the biggest investment successful brick-and-mortar retailers make over the next several years.

eCommerce 60

eCommerce Webinar Multi-channel Retail 60

365 Retail

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

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Improvements Shipping Costs Multi-channel Fulfillment 52