Retail TouchPoints

SEPTEMBER 25, 2023

Off-Site Media: An Unassuming Path to Wallet Share Offsite media – such as other digital channels like TV, social and out-of-home – drives engagement at a time when consumers might not be shopping. And in the multi-device, multitasking world we live in, offsite media can drive brand recognition and engagement.

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Retail Multi-channel Technology Article 328

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

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ACH Multi-channel Technology Customer Retention 280

Retail TouchPoints

JUNE 27, 2023

Retailers and brands spend weeks or months mapping new products and catalogs to online channels. Product names, descriptions, colors, sizes and other elements don’t always align to preset fields, which means something as simple as a running shoe being mapped as pink instead of fuchsia can force you to start from scratch.

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eCommerce Multi-channel Multichannel Channel 279

Retail TouchPoints

OCTOBER 3, 2023

The ultimate goal for Full Glass is to build a multi-brand wine marketplace, and as such the company said it is actively exploring the acquisition of other DTC wine companies. However, DRINKS and Full Glass will continue to work together closely following the acquisition. ” . ”

eCommerce 147

eCommerce Multi-channel Shopify Technology 147

Retail TouchPoints

MARCH 19, 2024

ChatGPT, other GPT tools, Bard, AI-powered measurement tools and marketing automation all took higher billing and gobbled more headlines than clever or resonant marketing campaigns. If Newton’s third law (“For every action there is an equal and opposite reaction”) holds true in marketing in 2024, we’re going to see some incredible creativity.

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B2C Multi-channel B2B Marketing 264

Retail TouchPoints

OCTOBER 10, 2022

With social marketing in decline , and with the economic uncertainty driving the need to reduce “awareness” marketing in favor of performance channels, the need for retailers to find new measurable, scalable marketing channels is more urgent than ever. The “last click” is a final stop in a very long multi-touch journey.

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Multi-channel Marketing Retail Channel 297

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. However, this isn’t a case of purely replacing one medium for another.

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Games Social Media Multi-channel Consumer 308

Retail TouchPoints

JULY 13, 2022

99 Cents Only Stores is launching a new app to enable connected in-store shopping experiences with multi-language capabilities at all 382 locations in California, Texas, Arizona and Nevada. CPG brand partners can utilize dynamic ad placements, targeted content, sponsored searches and product recommendations to boost their sales.

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Omnichannel Payments Multi-channel Retail 264

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. But implementing one is easier said than done and requires specific capabilities, technology and talent.

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Retail Multi-channel Omnichannel Technology 287

Retail TouchPoints

OCTOBER 25, 2023

One big reason is that the nature of holiday shopping — with many consumers shopping for others and making purchases across multiple categories — gives retailers a golden opportunity to impress, and possibly retain, new customers. The days of designing channel experiences within the four walls of a store are coming to an end,” said Walker.

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Multi-channel Customer Experience Mobile Improvements 317

Algopix

SEPTEMBER 12, 2023

In addition to its great inventory and sync functions, the software offers fast and reliable bulk upload of SKU data and images to Amazon and other channels and provides the option to customize product descriptions and shipping details as well as to edit product listings.

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Multi-channel eCommerce Shipping Costs eCommerce Software 95

Retail TouchPoints

OCTOBER 27, 2021

With the customer journey growing more complex every day, due in large part to the proliferation of screens and cross-channel marketing, retail brands now require robust attribution models to understand how different channels contribute to desired outcomes. Attribution is as much of a data challenge as it is a marketing challenge.

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Multi-channel Games Retail Social Media 306

Wiser

JULY 6, 2021

It’s a bit of an understatement to say that technology has changed retail. In reality, technology has created nothing short of a revolution, from the big stuff like eCommerce to smaller, now-common trends like self-checkouts and buy online, pick up in-store. And how does this technology impact pricing?

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Multi-channel Food and Beverages Technology Omnichannel 158

Retail TouchPoints

NOVEMBER 10, 2023

Off-site advertising is when a retailer helps advertisers reach its customers on third-party channels like social media or other websites it doesn’t own (“retargeting” is a common example of this). shoppers) and a direct connection to the actual end transaction.

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Retail Social Media Multi-channel Channel 298

Retail TouchPoints

AUGUST 29, 2023

Scaling requires building a set of enterprise-wide data, analytics, technology, people and governance-related capabilities. Predict the future: So often, companies’ attempts to build personalization capabilities take them on a multi-year trajectory that lands them at parity with the past once they arrive. It has to be cross-channel.

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Multi-channel Retail Customer Experience Customer Data 246

RTP blog

SEPTEMBER 18, 2017

The Blurring Lines Of Multi-Channel Commerce Mobile itself is evolving, blurring the lines that traditionally existed between digital and physical commerce. There must be a seamless experience across the web and app interfaces so consumers can instinctively use whichever channel they choose.

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Merchant Services Multi-channel PayPal Mobile 300

Retail TouchPoints

AUGUST 25, 2021

This can be even more challenging as COVID-19 accelerated the move to online shopping more than any other time in history. Today, every one in five purchases is made online, largely due to changing consumer habits in the wake of lockdowns and other restrictions. From Monolith to Microservices. Cloud-Native Done Right.

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Payment Services Retail Multi-channel Payments 264

Algopix

APRIL 14, 2024

Mattan Danino – WEBITMD Mattan Danino, leading WEBITMD, is known for his innovative approach in blending technology with traditional marketing strategies to drive eCommerce growth. Ryan Flannagan – Nuanced Media Ryan Flannagan at Nuanced Media is distinguished for his deep understanding of multi-channel eCommerce strategies.

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eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

JANUARY 11, 2023

Shopify is ideal for this purpose as well because it has partners like Channelize.io, a plug-in that enables live shopping and video streams as well as multi-streaming of live shopping shows on Facebook, Twitch and YouTube, which makes it really easy to get this strategy off the ground.

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Social Media Multi-channel Customer Loyalty Shopify 278

Retail TouchPoints

JULY 13, 2023

Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel. Compliance is much more multi-faceted than being up to date on which regulations are in effect in different markets.

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Merchant Services Payment Services Payments Banking 246

Retail TouchPoints

SEPTEMBER 6, 2022

Supply chain and last mile challenges have been grabbing headlines for months, and executives from Ulta Beauty , American Eagle and others shared their advice on how retailers can turn these troubles into opportunities at the Home Delivery World logistics conference. This will reduce walking for our associates by 47%.”.

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Supplies Shipping Costs Travel Multi-channel 278

Ecommerce Platforms

APRIL 11, 2022

At its core, Zoho Desk is an omnichannel help desk and customer service system, which allows business leaders to manage conversations across a range of channels, like email, phone, chat, and social media. Some of the channels available to connect with Zoho Desk include: Email Social media Live chat Webforms Telephony.

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Multi-channel Live Chat Omnichannel Management 104

Retail TouchPoints

JUNE 30, 2023

Wanting to help our consumers find the right words or expressions inspired us to create the 1-800-Flowers.com MomVerse ahead of Mother’s Day and further utilize technology, specifically AI, in a way that serves our consumers. This is something we’ve felt passionate about from the beginning and we’re building these tools with our community.

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Customer Workshop Gifts Multi-channel 274

Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. You can see other countries here.

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Management Shipping Costs Multi-channel BigCommerce 412

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. The research polled 300 decision makers with a responsibility for sales or marketing and found a surprisingly high number are utilising additional channels alongside Amazon.

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Channel Consumer Electronics Consumer Electronics 121

Retail TouchPoints

SEPTEMBER 16, 2021

“Think of how much time is spent on our smartphones, and the majority of that time, data shows, is on social platforms,” said Matt Maher, Founder of the technology-focused consultancy M7 Innovations in an interview with Retail TouchPoints. Social commerce is already a multi-billion dollar business in the U.S., earning $26.97

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Consumer Social Media Retail Multi-channel 312

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Brick-and-mortar grocery customers choose their favorite stores largely based on proximity.

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Shipping Costs Payment Services Multi-channel Mobile Payments 321

Retail TouchPoints

NOVEMBER 30, 2021

Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will in the future see even less engagement from consumers. It’s been estimated that these casual recommendations represent trillions of dollars in retail sales each year.

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Social Media Marketing Customer Recommendation 259

Retail TouchPoints

DECEMBER 9, 2021

Diversify channels to sidestep disruptions. Consolidated shipments are less often subject to demurrage, detention and other delays, and are less sensitive to chassis shortages. Those that will see real success in ecommerce will invest in the technology needed to make diversification possible. Ongoing Strategies for Success.

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Supplies Fulfillment Shipping Costs Multi-channel 304

GetElastic

AUGUST 3, 2022

In case you’re not familiar with the term, PLG uses the product as a primary customer acquisition, conversion, and expansion channel. One of the most interesting questions for me personally is the potential role for PLG within the commerce market, where the end user dynamics of PLG are an important element of a multi-person decision process.

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Multi-channel Shopify Financial Services Channel 148

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. If you're using a custom platform that isn't in Klaviyo's integration directory, Klaviyo makes it easy for you to create direct integrations with other platforms. Multi-variate testing. Data Science.

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Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

SEPTEMBER 4, 2020

However, sales across all other verticals analyzed in the report, including fashion, food services and electronics stores, were severely negatively affected. According to McKinsey “What consumers value is truly shifting, and so is their channel choice. The shifts to digital will be permanent. [I

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eCommerce Multi-channel Merchant Services Department Stores 161

RetailMinded

NOVEMBER 28, 2023

Conversely, other businesses have been successful without social media, and may find it difficult to jump into social selling without prior experience. An all-in-one solution that integrates with other sales processes, such as invoicing and inventory management, will reduce the need for extra steps and improve the overall user experience.

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Small Business Retail Social Media Multi-channel eCommerce 98

RTP blog

SEPTEMBER 23, 2019

By Zach Morrison, Tinuiti Millennials and Gen Z consumers have over $200 billion in buying power, but to effectively market to both generations it’s important to know how they differ from each other, including what they buy and how they shop. Gen Z: Shopping And Buying Behavior Generation Z ranges in age from 4 to 22 years old.

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Consumer Multi-channel eCommerce Apparel 150

365 Retail

DECEMBER 6, 2022

Using ModiFace technology , customers shopping on Very’s app can virtually try on 24 lip products by L’Oréal Paris, Maybelline and NYX. We’re also exploring the use of augmented reality across other categories like fashion, home and electrical. year-on-year).

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Customer Multi-channel Customer Experience Technology 87

ChannelSale

MARCH 13, 2024

There are many other issues like improper inventory causing inaccurate stock, insufficient warehouse handling, inferior customer support, fluctuating demands, and others. With the rapid rise in e-commerce sales worldwide and supply chain issues, many companies are not able to deliver products on time, causing fulfillment frustrations.

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Fulfillment eCommerce Multi-channel Order Fulfillment 59