OrderDynamics

JULY 20, 2017

Omnichannel Retail Fulfillment: Are Working Mothers the Next Frontier? When it comes to omnichannel retail fulfillment options, you can barely open a newsfeed without seeing a strategy suggestion about how to deal with Millennials and Gen Z. Why Parents Shop Online. Next Steps.

Omnichannel 57

Omnichannel Fulfillment Retail Clothing 57

Retail TouchPoints

OCTOBER 22, 2020

The speed with which shopper demand signals and price sensitivities are changing is stunning, and retailers are painfully aware of that fact. A recent study found that 72% of retailers say shopper price sensitivity will increase and remain elevated even after COVID-19 subsides. [i].

Retail 225

Retail Presentation Gifts Channel 225

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. 2006; Simmons et al.

Technology 265

Technology Retail Customer Experience Presentation 265

Retail TouchPoints

JULY 23, 2021

Google recently published a study stating that automation helped create more relevant ads for users. This type of omnichannel marketing allows customers to connect with your brand through different avenues. Customers can tag your brand on social media, or post pictures wearing your items in real-life situations.

Fashion 263

Fashion eCommerce eCommerce Platforms Social Media 263

Sailthru

OCTOBER 10, 2017

A new study from a U.K.-based Analysts are forecasting a rosy holiday season for online retail this year, likely with some help from the omnichannel shoppers making brick-and-mortar an ecommerce driver. Physical Stores Can Be Engines for Online Growth. A new study from U.K.-based

eCommerce 121

eCommerce Leisure Omnichannel Internet Retail 121

Korona

NOVEMBER 10, 2022

If you have physical stores, offer customers the option to return items to the store instead of shipping them for a complete omnichannel shopping experience. Plan an omnichannel customer experience strategy. According to a McKinsey study , 73% of those who tried something new intended to make it a more permanent part of their habits.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Sailthru

NOVEMBER 9, 2017

This holiday season, online retail could hit two big milestones: In the share of shopping going online over the holidays, and in Amazon’s ever-burgeoning Prime membership. Even with all this online growth, a new report says that when it comes to omnichannel retail, U.S. We’ll take a look.

Omnichannel 104

Omnichannel Internet Retail Online Retail Books 104

Retail TouchPoints

SEPTEMBER 29, 2020

Speakers included industry experts from RSR Research, Coresight Research and Creative Realities as well as retail executives from companies including Office Depot and Regina Andrew Design. Following are brief recaps of the #RSP20 sessions: Online Retailers Must Look to Automation to Support Global Expansion. The Wayfair.

Webinar 259

Webinar Payment Services Shipping Costs Retail 259

ESW

JULY 6, 2023

What the Customers Say Not only do Amazon shoppers report high satisfaction with their experiences, but customer feedback for other retail sites suffers as a result. Omnichannel is here to stay. Not only can customers buy everything they needed online, they could do it at one place – Amazon.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Following are recaps of some of the most pertinent presentations.

Shipping Costs 244

Shipping Costs Payment Services Merchant Services Payments 244

Forrester eCommerce

MAY 30, 2018

In today’s increasingly crowded digital commerce market and with increasingly tighter budgets, retailers have to make smart choices about which technologies to invest in and which they should forego for now. To help retailers sift through the options, we conduct an annual top trends study.

Retail 276

Retail Technology Marketing Online Retail 276

Retail TouchPoints

OCTOBER 22, 2020

The speed with which shopper demand signals and price sensitivities are changing is stunning, and retailers are painfully aware of that fact. A recent study found that 72% of retailers say shopper price sensitivity will increase and remain elevated even after COVID-19 subsides. [i].

Retail 130

Retail Presentation Gifts Channel 130

ESW

JUNE 23, 2023

Online retailers should avoid greenwashing, or making misleading claims about the environmental merit of a product or service. First, by offering fast, free shipping — which is the top reason people shop online in 2023. They must make claims that are honest and transparent. How are brands meeting this demand?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Kibo

DECEMBER 14, 2021

This generation is also considered more digital than any before it, with more than 86% of millennials citing online shopping as their preferred buying experience. Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Omnisend

MAY 18, 2021

They can now connect with a unique and diverse audience and create online dispensaries. In fact, according to an in-depth study by the National Retail Federation, 2019 experienced a 700% increase in the purchase of CBD-based products. These transactions, via online retail stores, are known as CBD ecommerce.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Onilab User Guides

OCTOBER 11, 2019

Showing the success stories of other online retail companies, we wanted to highlight for you the most ambitious and daring business cases. Seeking Inspiration In the Success of Others. We hope that the scale of change that these brands decided to undertake will inspire you to build new and awesome things yourself.

Magento 49

Magento eCommerce Shopping Carts Payment Services 49

Retail TouchPoints

JULY 22, 2021

Cybersecurity should be a top priority for any retail business looking to get onto the e-commerce wagon. Key takeaway: Right from the start, your online retail presence should be secure and protect your brand, your company, and your client from cyber threats. Its success is however an ongoing threat for many retailers.

eCommerce 305

eCommerce Retail Payment Services Social Media 305

Retail TouchPoints

MAY 30, 2023

Study the calendar and look to the skies: Because different regions start their school year at different times, retailers will need to carefully time promotions and ensure products are available in the appropriate regions and stores. “The Understanding what consumers want (versus what they simply need ) is critical.

Books 242

Books Electronics Consumer Arts 242

Omnisend

JANUARY 8, 2024

Use these insights to improve your program Personalize the rewards based on the customers’ preferences Prioritize excellent customer service A study by PwC showed that poor customer service is the second most common reason customers fail to make repeat purchases: Image via PwC Strive to go above and beyond to provide excellent customer service.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

APRIL 13, 2021

Retail CX Trends 2021: New CX for a New World. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As Omnichannel Strategies for the New Normal: Scaling Up to Exceed Customer Demands. Listen to the session on demand.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. One study showed that an ecommerce website page that loaded in 1 second had a conversion rate 2.5

Channel 78

Channel Merchant Services Payments Payment Services 78

UpSellIt

JANUARY 15, 2020

As online retail continues to evolve, the ever-changing landscape presents new opportunities, as well as fresh challenges. First the positive: Online retail is poised for monumental growth in the new decade. Going Beyond “Mobile Usability” to Create a Unified Omnichannel Experience.

Shipping Costs 80

Shipping Costs Improvements eCommerce Payment Services 80

Sailthru

APRIL 2, 2018

As pure-play ecommerce brands move into the physical world and brick-and-mortar brands find growth online, omnichannel is clearly becoming the winning strategy for retailers. With faster, more convenient delivery a consumer priority, 43% of traditional store-based retailers plan to open more physical locations.

Mobile 60

Mobile Multichannel Omnichannel Reference 60

Liveintent

OCTOBER 3, 2018

And it would still be around today – offering something no online retailer (not even Amazon) could replicate in real life. In fact, a 2017 study found that more than half of millennials prefer shopping at retail stores to any other type of purchasing. Millennials aren’t anti-mall.

Toys 66

Toys Retail Social Media Demo 66

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Want to Optimize Your Omnichannel Customer Experience?

Payments 218

Payments Payment Services Customer Experience Social Media 218

Retail TouchPoints

JUNE 19, 2023

Our recent study conducted with IHL, How Retailers Win Loyalty in an Omnichannel World , looks into the need for all retailers to take a firm hand in optimizing their inventory. But it’s physical retailers that have the most to lose by not doing so. Can Online Retailers Capture More Impulse Spend?

Online Retail 234

Online Retail Hobbies Department Stores Social Media 234

Wiser

AUGUST 13, 2018

While some shoppers may get excited about the latest and greatest tech developments for in-store and online experiences, some would rather take it slow and prefer the simple days of retail. Making the shopping experience easier is always a plus, but overdoing omnichannel retail technology runs the risk of alienating shoppers.

Retail 79

Retail Payment Services Mobile Payments Technology 79

OrderDynamics

JULY 23, 2019

This means in order to stay the course retailers should plan their strategies to be executed across all channels regardless of where the ultimate sale comes from. The Full Retail Brand Experience. As the Deloitte study: Global Powers of Retailing 2018 indicates, “90 percent of worldwide retail sales are still done in physical stores.

Arts 50

Arts Retail Channel Comparison Shopping 50

OrderDynamics

DECEMBER 27, 2018

By providing the same great deal in-store as online, retailers reduce price competition between their own channels. Special promotions and coupons still drive sales; however, retailers often make these deals available for both online and in-store shoppers. YOY increase in annual revenue, a 7.5%

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

OrderDynamics

DECEMBER 11, 2018

With the rise of omnichannel, consumers now have more options than ever for how to shop, and more importantly, how to have their order fulfilled. Omnichannel retail consumers want it all. With online shopping, customers achieved the convenience they wanted – to shop whenever and wherever they want.

Fulfillment 50

Fulfillment Multi-channel Omnichannel Order Fulfillment 50

OrderDynamics

APRIL 25, 2019

BOPIS: In-Store Experience – What 300 Retail Visits Taught Us. Unlike any other study yet, it examines the total BOPIS ( buy online pickup in-store ) journey from a customer viewpoint. Three hundred complete online purchases, and in-store experiences were taken. This across ten of the largest retailers in the US.

Retail 57

Retail Management Customer Loyalty Technology 57

OrderDynamics

SEPTEMBER 14, 2017

Online vs In-Store: 3 Surprising Facts You Need To Know. A new KPMG study, “ The Truth About Online Consumers ”, released in June 2017 that surveys 18,430 consumers world-wide, packed a few surprising results regarding online vs in-store regulars. All told, the KPMG study is well worth the download and read.

Multi-channel 114

Multi-channel Shipping Costs Electronics Channel 114

SellBrite

JANUARY 5, 2018

Omnichannel strategies have the power to create memorable, lasting experiences for consumers. Omnichannel is a new type of strategy that is tough to implement. Thankfully, there are a few companies that are already leading the charge in omnichannel eCommerce. What a perfect omnichannel eCommerce strategy looks like.

Omnichannel 149

Omnichannel eCommerce Customer Multi-channel 149

Korona

FEBRUARY 9, 2023

And for the best development of a customer loyalty program, it is important to study the profile of your current customers. If you have an eCommerce store, you can improve online checkout by allowing guest payments, using Google auto address, and reducing form fields. What are the key performance indicators of retail?

Improvements 98

Improvements Payment Services POS Payments 98

OrderDynamics

FEBRUARY 26, 2019

It is groundbreaking in that it uses secret shoppers to rate the top BOPIS retailers in the study. Secret shoppers made online purchases and then went to the individual stores to pickup their items. First of all, if you are a retailer planning to buy online pickup in-store, then you need distributed order management (DOM).

Retail 50

Retail Fulfillment Supplies Customer Experience 50

Prisync

AUGUST 9, 2018

This makes it more difficult for online retailers to compete, however, it’s not impossible. Don’t neglect the omnichannel experience. One of the most effective ways to do that is by offering an omnichannel experience. Some products are nice-to-haves and some products are essential. They know that they should already.

eCommerce 42

eCommerce Shipping Costs Shipping Social Media 42

OrderDynamics

SEPTEMBER 5, 2017

A new study with over 2000 participants, by BookingBug shows that 55% of US respondents prefer in-store shopping for their retail purchases. In fact, the research found that 57% of respondents prefer a blend of in-store and online purchasing. Webrooming | Showrooming: What Exactly Is It?

Electronics 100

Electronics Home Furnishings Shipping Costs Channel 100