Retail TouchPoints

JUNE 28, 2023

Visitors photograph, video and socially share their Chicago discoveries which, in turn, shines a light on the city’s retail stores, galleries and hospitality industry. Traditional retail outside of the tourist zone tends to be hyperlocal in terms of how the merchandise is curated, space designed and events planned.

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Retail TouchPoints

APRIL 11, 2022

Likewise, Deloitte shared its perspective on the evolving employment landscape and how retailers are working to “convert pandemic struggles into strengths.”. From cost increases to logistics bottlenecks to staffing challenges, there seems to be no end to the list of obstacles to efficient, profitable retail operations.

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Retail TouchPoints

APRIL 19, 2024

One industry with a particularly negative environmental impact is the retail industry. What RFID Technology will do for the Retail Sector RFID stands for “radio frequency identification.” One of the most environmentally destructive aspects of the retail industry is the supply chain.

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Retail TouchPoints

APRIL 27, 2021

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. Maybe you’ve heard about the cashierless Just Walk Out tech now being used by retailers like Hudson ? The Power of the Cloud.

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Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels.

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Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Today’s consumers are busier than ever, which has resulted in a greater demand for faster solutions to their retail problems. Programmable voice can also favorably influence the daily lives of retail store employees and corporate workers.

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Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. In fact, AR’s potential for the retail environment is one reason why the AR market is projected to grow to $100.2 3: AR + IoT for Eliminating Physical Contact.

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Retail TouchPoints

JUNE 24, 2022

Gap will experiment with new ideas through four new retail spaces at its San Francisco headquarters, designed to support the Old Navy , Gap, Banana Republic and Athleta brands. Flexible retail stores that double as labs have led to some of the most interesting innovations of the past few years, both customer-facing and on the back end.

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Retail TouchPoints

FEBRUARY 7, 2023

The annual retail gathering brought a huge set of new companies and interesting perspectives that will shape the future of retail over the next three years. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution.

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Retail TouchPoints

SEPTEMBER 1, 2020

As many non-essential businesses such as consumer retail locations start to reopen, it’s more important than ever that they improve and optimize cleaning operations to keep customers safe and comfortable while shopping. During pre-pandemic times, shoppers visited food retailers twice a week on average, but now they only go once a week.

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Retail TouchPoints

JANUARY 18, 2024

The technology, particularly generative AI, already is powering use cases throughout the retail enterprise, and it’s still on a strong growth trajectory, even — or perhaps especially — because the technology itself is still developing. AI could be as big a change for retail as the internet and mobile phones.

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Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

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Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Retailers will be able to accept contactless payments through a supporting iOS app on an iPhone XS or later device. Beginning later this year, U.S.

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Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies. billion in 2020, up 32.4%

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Retail TouchPoints

OCTOBER 27, 2020

Postmates has launched a retail platform called “Shop” that will initially be available in Los Angeles. The platform is integrated into the standard Postmates app and gives shoppers access to items from retailers including Anastasia Beverly Hills , OWL Venice , Big Red Sun and Urbanic.

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Retail TouchPoints

APRIL 21, 2021

Customers contacted us through our website and the My Verizon app in earnest. . We launched what we call our “Touchless Retail” experience. Touchless Retail also includes touchless payments using cash or credit cards, and even the ability to sign the terms and conditions electronically. And, it wasn’t just our stores.

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Retail TouchPoints

FEBRUARY 14, 2022

These past years have seen an unprecedented number of retail store closures as retailers face mounting pressure from online competition, changing weather patterns, crazy supply chain disruptions, global frictions on trade, and now the uncertainty of long-lasting COVID-related shopping behaviors, shortages and restrictions.

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Retail TouchPoints

AUGUST 7, 2020

The retail reopening process is underway in many parts of the country, and brands and centers alike are trying to figure out how to safely bring shopping back to brick-and-mortar. This includes virus case counts, in-store retail traffic and how the two intersect. These reports allow retailers in the U.S. Though U.S.

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ViiBE Blog - Retail

DECEMBER 18, 2020

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. Concretely, it is a business operation center equipped to handle massive volumes of customer support calls.

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ViiBE Blog - Retail

DECEMBER 18, 2020

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. Concretely, it is a business operation center equipped to handle massive volumes of customer support calls.

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Channel Omnichannel Social Media Customer 52

Retail TouchPoints

MAY 31, 2021

The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. One of the greatest challenges for retailers will be operating under new health and safety measures as consumers resume in-store shopping. Contact Tracing. Foot Traffic Flow.

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Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Nine out of ten US consumers say they will abandon a retailer’s website if it is too slow ( Retail Systems Research (RSR ).

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Retail TouchPoints

APRIL 1, 2022

For retailers, this creates ample opportunity to engage their customers using untapped touch points. In a different vein, zero-party data is a popular buzzword in retail right now as a result of changes around privacy policies. It’s not enough to solely collect the data. Create Lasting Loyalty in the Post-Purchase.

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Retail TouchPoints

APRIL 9, 2021

Like many others, retail is currently in its most testing period, yet buy online, pick up in-store (BOPIS) is currently revolutionizing the modern-day retail experience. BOPIS helps retailers provide a more accurate stock inventory and better visibility of the stock, keeping supply chains running smoothly.

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Retail TouchPoints

NOVEMBER 10, 2020

The COVID-19 pandemic has upended the retail sector. On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment.

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Retail TouchPoints

SEPTEMBER 29, 2020

Retailers seeking guidance as they look ahead to an uncertain Q4 will find plenty of solid, practical advice in the 2020 Retail Strategy and Planning series of webinars, now available on-demand. Following are brief recaps of the #RSP20 sessions: Online Retailers Must Look to Automation to Support Global Expansion. The Wayfair.

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Retail TouchPoints

AUGUST 5, 2020

There is a real-time global awakening in the retail and restaurant sectors today. Retailers and restaurants are acting with urgency to rapidly transform their businesses, from supply chain updating to training their frontline employees and more. E-Commerce in China spiked up almost 50%.

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Retail TouchPoints

NOVEMBER 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. Many retailers are turning to AI to help boost productivity while keeping costs in check. Research finds the global market size for AI in retail is expected to grow drastically, from $4.84

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Retail TouchPoints

JULY 15, 2022

Underpinning the success of the microbrand has been the ability to offer a flexible, personalized and seamless purchasing experience — something that enterprise brands strive to achieve but aren’t always successful at, due to their naturally larger, more complex operations. The ‘One Point of Contact’ With Someone Who Really Cares .

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Retail TouchPoints

JUNE 1, 2023

The retailer also is launching an Optician Development Program to help vision associates gain more career opportunities as part of the initiative. The retailer raised pay for its pharmacy assistants in June 2022, bringing their average wage to $20 per hour. In January , Walmart raised pay for its workers to an hourly average of $17.50

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Retail TouchPoints

DECEMBER 13, 2021

Carrie Tharp, VP, Retail & Consumer, Google Cloud. These retailers are using the Cloud to unlock digital potential across their business — both online and in stores — and Carrie Tharp, Google Cloud’s VP of Retail and Consumer, is helping them do it.

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Retail TouchPoints

JULY 22, 2020

Many essential retailers received a crash course in contactless services during COVID-19, but dispensaries faced a particular challenge: both medical and recreational cannabis sales emphasize conversations with well-educated associates and heavy curation in order to accurately discover and fulfill shoppers’ needs.

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Retail TouchPoints

JUNE 2, 2020

While the world is busy bending the curve in the fight against the COVID-19 pandemic, retailers are busy bending a curve of their own — the cost curve — as businesses f ight for survival. Though retailers are tempted to cut costs through the reduction of human capital, many are doing so without considering the long-term impact.

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Retail TouchPoints

JULY 28, 2022

Retailers can offer virtual try-ons within their own ecommerce channels or partner with an ecommerce platform that offers virtual try-on as a feature. Retailers can license AR software to build their own virtual try-on features. How Can Businesses Bring Virtual Try-Ons to Their Customers?

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Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market. The influence of consumer confidence on retail sales cannot be overstated.

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Retail TouchPoints

FEBRUARY 23, 2022

Even visually oriented consumer-facing businesses like retail outlets often struggle needlessly to turn images into assets. Marketing professionals in the retail sector should recognize social media’s influence on public sensitivity to photographic style. Most importantly, loosen up! Put the differentiators in frame.

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Retail TouchPoints

MAY 14, 2021

Retailers and other businesses will need to have solid plans in place, and share them with key personnel, to deal with what could be multiple weather events in areas they serve. The Colorado State University Tropical Meteorology Project is forecasting 17 named storms, compared to a 30-year average of 14.4 named storms.

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