Retail TouchPoints

MARCH 18, 2024

Offsite retail media allows brands to engage with a retailer’s audience in third-party channels not owned by the retailer (like Google Search) and then connect those advertising campaigns back to product sales at the retailer.

Retail 306

Retail Management Blog Channel 306

365 Retail

AUGUST 3, 2022

New data from Barclaycard Payments on the ‘subscription economy’ sheds light on how demand for sign-up products and services is evolving following growth during the pandemic – and the impact on consumer spending as the cost-of-living takes its toll*. a month on subscription services, compared with an average of £51.65

Payment Services 52

Payment Services Subscription Beauty and Health Arts 52

Retail TouchPoints

APRIL 9, 2024

Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service tools. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.

Customer 281

Customer Subscription Customer Experience Technology 281

Forrester eCommerce

JUNE 24, 2022

Digital selling insights from buyers and B2B sales executives, covering self-service purchasing, product-led growth (PLG), e-commerce, and consumption-based pricing. Will they converge or remain distinct practices shaping the buying experience?

B2B 369

B2B eCommerce Channel Management 369

Groove

FEBRUARY 16, 2024

Efficient Marketing Automation: With a Shopify HubSpot integration, retailers can leverage HubSpot workflows to automate marketing tasks such as abandoned cart recovery, personalized product recommendations, and post-purchase follow-ups. However, when retailers integrate HubSpot with their Shopify store, the benefits are even more pronounced.

Shopify 379

Shopify Live Chat Customer Data Information 379

Groove

FEBRUARY 20, 2024

A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

A CRM for Shopify assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Forrester eCommerce

OCTOBER 18, 2023

Every year, Forrester convenes a group of clients who critique our strategy, give us feedback on our services, and review new products we are developing. Over the last 25 years, the Board of Clients has been extraordinarily influential, guiding us into a better future and helping us avoid unforced errors.

Books 425

Books 425

Retail TouchPoints

APRIL 18, 2024

Hill Beverage products on display at Total Wine Beginning on the unofficial cannabis holiday of 4/20, Total Wine & More will make CBD and THC-infused beverages from Hill Beverage Co. available for delivery across the country in as little as 15 minutes. in a statement. “By in a statement.

Customer 298

Customer Retail Customer Experience Fulfillment 298

Forrester eCommerce

APRIL 1, 2024

Enterprise customer service solutions support customers over a breadth of channels, and manage inquiries to SLAs. Embedded AI will make agents more productive and effective.

Customer 217

Customer Channel Management 217

Retail TouchPoints

FEBRUARY 20, 2024

Payments platform Klarna has expanded its “Sign in with Klarna” service to 23 countries, including the U.S. When a customer registers for the “Sign in with Klarna” service, they choose what data they want to share and also can sign up for any membership or bonus programs offered by the retailer. The service is now available in the U.S.,

Merchant Services 252

Merchant Services Payment Services Consumer Clothing 252

Retail TouchPoints

APRIL 23, 2024

The move represents a bid by Amazon not only to double down on the grocery segment but also to compete with other delivery services such as DoorDash and Uber Eats — both of which offer a level of speed and access that even Amazon’s sometimes shockingly rapid ecommerce fulfillment system can’t replicate. per month.

Subscription 242

Subscription Specialty Retailers Fulfillment Marketing 242

Groove

APRIL 19, 2024

At Groove, we’re big fans of leveraging product data feeds with our eCommerce clients to maximize their omni-channel revenue potential. simple, configurable, grouped, bundled, etc.) simple, configurable, grouped, bundled, etc.) Need more convincing?

Magento 195

Magento Management Document Reference 195

Retail TouchPoints

FEBRUARY 15, 2024

As an ecommerce product executive, I believe that my cohort of peers has a social imperative to develop products with human connection in mind. While needs will differ from product to product, customer service professionals should not serve the same function as an FAQ or even your company blog.

Live Chat 242

Live Chat Social Media eCommerce Consumer 242

Retail TouchPoints

APRIL 22, 2024

Welcome to the future of retail, where the checkout lines are virtual, the service is personal and the experience is anything but linear. Non-linear service powered by AI enables flexibility. IVAs can more easily discern what customers are looking for and proactively suggest additional products or services.

Customer Experience 286

Customer Experience Arts Customer Telecommunications 286

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

MARCH 27, 2024

The new program allows developers and companies with app- and web-based experiences to integrate with Instacart’s marketplace, allowing users to order the products mentioned or needed (e.g. Joining the Instacart Developer Platform unlocks exciting new possibilities, both on our products and inside of our SmartHQ consumer app.”

Fulfillment 271

Fulfillment Technology Consumer Retail 271

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Consumers are only one click away from retailers at all times.

Customer Experience 270

Customer Experience Payment Services Improvements Customer 270

Retail TouchPoints

MARCH 18, 2024

Ebay has added luxury apparel to its consignment service , so sellers can now hand off the listing and selling of these goods to Ebay experts. After sellers fill out a product intake form, they receive a prepaid insured shipping label and send their products off to the consignment experts. UK and Germany, the company reported.

Apparel 173

Apparel Shipping Labels Shipping Costs Fashion 173

Retail TouchPoints

MARCH 4, 2024

This includes enhancing in-store inventory, delivery services and even the personalization of customer service. Is it Great Service or Great Financing Options? It goes without saying that great service is important. However, when it’s time to check out, how do payment options factor into that customer experience?

Payment Services 280

Payment Services Consumer Small Business Retail Banking 280

Retail TouchPoints

FEBRUARY 6, 2024

And how do you weave services through it all? million families) now own a pet, up from 56% in 1988, according to the American Pet Products Association. As one would expect, spending on pet products and services has followed a similar upward trajectory, topping $136.8 The reason is simple: animals. A whopping 70% of U.S.

Beauty and Health 278

Beauty and Health Travel Customer Retail 278

Retail TouchPoints

JANUARY 10, 2024

Amazon has debuted a new service called Health Condition Programs aimed at helping people more easily discover and enroll in digital health benefits and programs that are available through their employer or insurance plan to manage chronic conditions, but that they may not be aware of.

Customer 279

Customer Subscription Management Improvements 279

Forrester eCommerce

JANUARY 16, 2024

Continuous Automation Testing: Now More Essential Than Ever The testing services market is significant and over four times larger than the market for testing products. Our estimation puts it at over $23 billion, showing growth from $21 billion in 2019, with a conservative annual growth rate of 2.5%.

Marketing 285

Marketing Information Technology Operations 285

Retail TouchPoints

DECEMBER 14, 2023

Sally Beauty has launched a new service offering free, on-demand digital hair coloring consultations with licensed professionals. The digital service connects consumers one-on-one with certified licensed colorists, in real time, to address their hair color questions.

Shopping Carts 242

Shopping Carts Recommendation Consumer Customer 242

Retail TouchPoints

DECEMBER 18, 2023

American Freight , the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in two Denver-area stores. The retailer upgraded its Centennial, Colo. store and applied its format and design to its new Westminster location.

Technology 264

Technology Improvements Customer Retail 264

Forrester eCommerce

AUGUST 17, 2023

Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.” But wealth managers should also […]

Management 370

Management Financial Services Banking Customer 370

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. We are past the point of conjecture about whether AI will upend the retail industry; it already has.

Retail 282

Retail Mobile Consumer Operations 282

Forrester eCommerce

SEPTEMBER 25, 2018

Retention is when current customers continue to buy your products and services. Many companies ask their customers “How likely are you to recommend us to a friend?” However, for most brands, advocacy — positive word of mouth — isn’t the key to revenue growth. Retention and enrichment matter much more.

Recommendation 889

Recommendation Customer 889

Groove

APRIL 18, 2024

It also allows for personalized marketing and better customer service. ERP systems integrate supply chain, sales, finance, procurement, manufacturing and other processes into one place. It makes it easier to manage one or more retail stores in one place. It can be done, but most likely with a lot of time, research, and a steep learning curve.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. in November 2022.

Merchant Services 262

Merchant Services Payment Services Multi-channel Shopify 262

Retail TouchPoints

JANUARY 11, 2024

As the use cases for this technology have become more clear, in 2024 we’ll see generative AI step into the arena as retailers move from experimentation to production, unlocking both efficiency and revenue opportunities — securely and at scale. Support and scale customer service. Now is not the time to be in analysis paralysis.

Retail 251

Retail eCommerce Technology Social Media 251

Retail TouchPoints

APRIL 2, 2024

PetSmart has added two new tiers to its renamed loyalty program, Treats Rewards , along with personalized offers, special benefits for members using services like grooming and Doggie Day Camp and additional rewards for charitable donations.

Gifts 231

Gifts Customer Retail Customer Experience 231

Retail TouchPoints

MARCH 13, 2024

Full-service restaurants are trailing their limited-service peers. Similarly, they also become privy to consumer need gaps by channel, and thus both parties benefit by providing a fuller service to the customer in one shopping experience.

Multi-channel 253

Multi-channel Payment Services Automotive Consumer 253

Retail TouchPoints

JULY 10, 2023

For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell. The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology.

Merchant Services 277

Merchant Services Shipping Costs Retail Social Media 277

Retail TouchPoints

OCTOBER 23, 2023

The expanded area will feature seasonal products, such as home décor, as well as gifts for him, her and the family. Additionally, the retailer is heavily promoting its Top Toys List, featuring 20 of the hottest toys of the season, in stores with a dedicated area touting a cross-category selection of products.

Toys 254

Toys Gifts Department Stores Omnichannel 254