Retail TouchPoints

APRIL 17, 2024

Within the world of B2B and B2C commerce, where understanding consumer behavior is key, this change has spurred a quest for innovative solutions. Enter generative AI (gen AI) — a beacon of hope illuminating the path forward for retailers navigating this new terrain. Many retailers grapple with insufficient product data.

Social Media 274

Social Media B2C B2B Customer Data 274

Retail TouchPoints

APRIL 13, 2023

Product information management platform Gepard has launched a feature called Digital Shelf Analytics. The solution aims to help brands and retailers track content by supervising content providers, monitoring their enriched product listings on retailers’ websites and fully controlling content completeness and accuracy.

Information 258

Information Retail Presentation Channel 258

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

Retail 288

Retail SEO Operations Consumer Goods 288

Retail TouchPoints

OCTOBER 18, 2023

retailers $22.8 retailers lose $10.40 Signifyd data shows that there was a 35% increase in false claims that an item never arrived in 2022 in Europe, and a 68% increase in false claims about the condition of a product. retailers are likely to be experiencing similar trends. Online return fraud cost U.S. billion in 2022.

Payment Services 237

Payment Services Shipping Costs Payments Shipping 237

Retail TouchPoints

OCTOBER 31, 2023

By integrating in-store production data with the solution provider’s Fresh Retail Platform, Invafresh helps Price Chopper/Market 32 forecast more intelligently and accurately as well as manage replenishment, production and inventory. Supermarket retailer Weis Markets also began working with Invafresh in August 2022.

Supplies 240

Supplies Operations Marketing Improvements 240

Groove

FEBRUARY 9, 2024

Understanding user behavior by leveraging data-driven insights is your best way to gain a competitive edge over other players worldwide. Shopify Google Analytics integrations are fantastic tools for mid-market and enterprise retailers. Why Use a Google Analytics 4 Shopify Integration?

Shopify 195

Shopify Events eCommerce Management 195

Retail TouchPoints

JANUARY 12, 2023

Centric Software will introduce Centric Planning, a retail planning solution designed to help companies achieve strategic and operational digital transformation goals, at the 2023 NRF Big Show. Ultimately, the tool aims to help increase margins by enhancing the accuracy of forecasts and helping retailers optimize their decisions.

Retail 247

Retail Omnichannel Operations Management 247

Retail TouchPoints

MAY 6, 2022

Data is a critical foundation in today’s retail strategies, enabling organizations to make smart analytics-based business decisions, from refining personalized marketing efforts to improving logistics operations. Challenges in an Increasingly Data-Driven Environment.

Retail 265

Retail Management Information Consumer 265

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management.

eCommerce 245

eCommerce Electronics X-cart Point of Sale 245

Retail TouchPoints

FEBRUARY 9, 2023

and Google Cloud have launched BrainOS Inventory Insights, a proprietary solution that aims to deliver next-generation in-store inventory analytics to retailers. The platform is designed to be an end-to-end solution for analyzing the inventory data collected by BrainOS-powered inventory scanning robots. Brain Corp.

Management 221

Management Events Channel Operations 221

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The Retail Management Suite from Jesta I.S. The company currently operates 23 stores in Canada under the JD , size?

POS 210

POS Omnichannel Supplies Mobile 210

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. Retail TouchPoints: The supply chain has been a huge topic of conversation since the pandemic struck.

Supplies 239

Supplies Shipping Costs Small Business Retail Recommendation 239

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Data-driven insights are the key. Leveraging Data for Stronger Lease Negotiations.

Omnichannel 267

Omnichannel Events Operations Technology 267

Retail TouchPoints

APRIL 9, 2024

The retailer also is working with Google Cloud and Accenture to develop new AI-powered tools for its frontline associates. The self-service tool will be available on BestBuy.com, on the Best Buy mobile app and when customers call the retailer’s customer service line. As early as late summer, Best Buy customers in the U.S.

Customer 268

Customer Subscription Customer Experience Technology 268

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Retail 303

Retail Customer Experience Technology Operations 303

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. and all of those have a data and analytics element, which is what we’re helping them figure out.” Current customer Albertsons Cos.

Merchant Services 269

Merchant Services Supplies Retail Customer Data 269

Retail TouchPoints

JANUARY 19, 2024

Put mildly, it has been a challenging few years for retailers. Retailers cannot take this resilience for granted. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S. Even further, recent survey data from FIS’ Global Innovation Report found that 83% of U.S. Where should they start?

Payment Services 333

Payment Services Merchant Services Retail Customer Experience 333

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

Customer Experience 253

Customer Experience Payment Services Improvements Customer 253

Retail TouchPoints

MARCH 2, 2023

Engage3 aims to help retailers grow revenue and drive store trips by tracking and optimizing their price image through the Omnichannel Intelligence module, part of the Price Image Management suite.

Channel 236

Channel Omnichannel Retail Technology 236

Retail TouchPoints

APRIL 16, 2024

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. The Shortcomings of NPS Survey collection methods can significantly impact the validity of NPS data. One negative interaction can easily drive them away.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Retail TouchPoints

JULY 11, 2023

Similar to the games NFL players compete in each week of the season, retail is hypercompetitive and ever-changing. Football fans expect an exciting competition and amazing experiences if they visit the stadium, just as retail customers expect personalized experiences and quality products.

Payments 182

Payments Payment Services Retail Social Media 182

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 218

Consumer Payment Services Food and Beverages Supplies 218

Retail TouchPoints

APRIL 25, 2022

Supply chain management is the heart of retail management and has the ability to inform the overall health of a business. As a result, businesses looking to gain a competitive advantage in the global marketplace are investing more heavily in supply chain management.

Supplies 288

Supplies eCommerce Shipping Costs Customer Loyalty 288

Retail TouchPoints

NOVEMBER 30, 2022

The service already is being used by retailers including Lifetime Brands , Traeger Grills and Whole Foods Market. The solution is based on nearly 30 years of Amazon.com logistics network experience. AWS Supply Chain combined data from our existing systems without disrupting them. AWS Supply Chain is available in preview in U.S.

Supplies 247

Supplies Retail Improvements Information 247

Retail TouchPoints

SEPTEMBER 7, 2023

The updates include new features for retailers that use the Instacart Storefront solution to power their ecommerce; updated functionality for its Caper Carts smart shopping carts; and a new app for Shopify that gives CPG brands access to Instacart Ads. And good data is the foundation for good AI solutions for retailers,” Sharma added.

Shopify 224

Shopify Shopping Carts eCommerce Management 224

Retail TouchPoints

SEPTEMBER 2, 2022

The acceleration of the digital economy has led to technological innovation in many aspects of retail operations. New tools make data available to retailers like never before and are the linchpin to improving efficiencies, reducing waste, saving energy and assessing overall carbon footprint.

Online Retail 230

Online Retail Shipping Costs Retail Supplies 230

Retail TouchPoints

JULY 18, 2023

As part of the new multiyear agreement — which builds upon a partnership that started in 2016 — Academy will use the Revionics Base Price and Markdown solutions to not only optimize its pricing strategy but better manage inventory levels throughout the product lifecycle.

Outdoor 175

Outdoor Customer Apparel Fulfillment 175

Retail TouchPoints

JUNE 27, 2023

But is there anything your retail business can do to profit from AI? Retailers and brands spend weeks or months mapping new products and catalogs to online channels. Having just a few errors like this, where the data didn’t get applied correctly, can cause the entire list to be sent back so you have to start over — again.

eCommerce 272

eCommerce Multi-channel Multichannel Channel 272

Wiser

MARCH 4, 2024

Brands and retailers face unique challenges as they progress from their initial market entry to becoming leaders in innovation and strategy. Understanding the distinct phases of retail maturity—Foundational, Expansion, and Innovation—is crucial in identifying the specific needs and solutions that will propel a brand or retailer forward.

Retail 78

Retail Operations Management Technology 78

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales?

Gifts 250

Gifts eCommerce Recommendation Technology 250

Retail TouchPoints

DECEMBER 15, 2022

This is where an insights-led customer data platform (CDP) comes into play, as it helps businesses accurately understand and assess their customer needs and aspirations and tailor a relevant experience that aligns with their requirements. One of the most relevant learnings is that being suppositional is a sure recipe for disaster.

Multi-channel 220

Multi-channel POS Customer Data Mobile 220

Retail TouchPoints

APRIL 8, 2021

Trax , a cloud-based solution that helps CPG brands and retailers optimize their inventory strategies through data and analytics, has secured $640 million in Series E funding. The round was led by SoftBank Vision Fund 21 and technology-focused funds managed by existing investor BlackRock.

Technology 298

Technology Management Consumer Retail 298

Retail TouchPoints

APRIL 17, 2023

At Nordstrom, Morris will oversee technology functions including engineering, data science and analytics. Prior to his current role at Walmart, Morris served as VP of Retail Technology, leading strategy, system development and implementation of hardware and software in more than 10,000 locations globally.

Technology 199

Technology Information Management Retail 199

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Ten to 20 years ago, category management was primarily focused on optimizing the assortment, shelf placement, and stock levels of products within physical stores.

Technology 78

Technology Management Presentation Supplies 78

Retail TouchPoints

DECEMBER 1, 2022

Macy’s is expanding its partnership with FIT:MATCH to include the company’s body-scanning bra fitting experience in 10 retail locations. The process also will provide data analytics to the retailer and the brands, allowing them to better serve customers. Queens Center in Queens, N.Y.; Roosevelt Field in Garden City, N.Y.;

Technology 264

Technology Omnichannel Recommendation Customer 264

Retail TouchPoints

APRIL 20, 2022

Carey will manage the vision, design and development of fresh solutions to create seamless experiences in-store, online and via mobile for Home Depot customers. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 267

Customer Experience Customer Supplies Technology 267

Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

Small Business Retail 259

Small Business Retail Payment Services Retail POS 259