Want to Have Great CX This Holiday Season? Focus on Employee Experience First
Retail TouchPoints
OCTOBER 25, 2023
Looking for even more data and insights to power your approach ? We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker. Until we actually start to improve the EX, especially in retail, quick service restaurants (QSRs) and in telecom, you’re limiting how good your customer experience can ever be.”
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