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Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Retail TouchPoints

Looking for even more data and insights to power your approach ? We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker. Until we actually start to improve the EX, especially in retail, quick service restaurants (QSRs) and in telecom, you’re limiting how good your customer experience can ever be.”

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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How to Seamlessly Migrate Your Rewards Program

Smile.io

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.  Table of Contents Why migrate your loyalty program?

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RSP21 Reveals Top Growth Drivers for the Post-COVID Era

Retail TouchPoints

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

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Why Your Loyalty Program Needs to Be Visible on Your Site

Smile.io

If you make a list of the brands you love, the ones that get you the most excited are probably going to be the ones that have a visible loyalty program. This makes a lot of sense — as a customer, your ability to find and join the program is what determines whether you’re going to find value in it.

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Omnichannel Retail Index Spotlights 4 Investment Areas

Retail TouchPoints

Loyalty programs. The best practices employed by the “leading-edge” and “innovative” brands quickly became the standards for every company to compete against. Where does that leave retailers today, especially as they develop their holiday plans and finalize their budgets for 2023?

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How To Scale An Ecommerce Business (2024 Guide)

Smile.io

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io Adding points, VIP, or referral programs with Smile.io to retain customers. has to offer. trillion U.S.