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Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

RTP blog

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. Note: IDC has been credited with coining the term “omnichannel.”)

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Consumer prices rise at fastest clip since 2008

RetailWire

Consumer prices jumped five percent year-over-year in May (3.8 percent, excluding food and energy), the biggest increase since August 2008, the Labor Department reported. Used car and truck prices, which have climbed nearly 30 percent over the past year, were one of the major factors driving up the Consumer Price Index.

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6 Things to Know About Ecommerce Consumers in 2023

ESW

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

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Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce

Retail TouchPoints

Consumers are getting harder and harder to impress. This article highlights a few of my favorite moments in online shopping as a source of inspiration, and a challenge for all of us in the e-Commerce space to keep pushing the envelope on how we engage customers. The key is to never settle for the status quo.

eCommerce 277
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Cryptocurrencies are the Future of Payments: Here is How Merchants Fit In

Retail TouchPoints

With banks and credit card companies warming up to the idea of Bitcoin trading and crypto rewards on card transactions, are they really extending the benefits of crypto to merchants, or is this just a play to get consumers to buy into a shiny new card that looks different but acts very much the same?

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Strategies for Sunscreen and Supplement Brands to Maintain Shelf Space Amid the Rise in Private Label

Wiser

Companies generally predict that consumers would be more likely to purchase private label competitors with presumably lower prices. “In the depth of the 1981-1982 recession, [private label market share] peaked at 17 percent of sales,” the HBR article explained.

Consumer 139
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Zara lifts prices and sales grow anyway

RetailWire

“We expect Inditex’s sales outperformance to widen in a downturn, as it did in the financial crisis of 2008 and 2009,” said RBC analyst Richard Chamberlain. “Consumers that have been stuck at home for two years are looking to replenish their wardrobes.”

Fashion 40