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Cure The Automation Hangover In Customer Service

Forrester eCommerce

Close your eyes and I’ll set the scene: it’s 2016. News articles are predicting the death of the contact center as we know it. Chatbots are all the rage. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once.

Customer 367
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This Holiday Marketing Campaign Increased Revenue by 108%

Groove

Final Draft, the world's #1 screenwriting software, challenged our team to answer both of these with a goal of surpassing revenue from their 2016 launch of Final Draft 10. As a result of our creative and strategic efforts, Final Draft exceeded revenue goals for both its 2018 holiday week compared to 2016 and Q4 2018 as a whole.

Marketing 284
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Walmart Sues BJ’s Over Mobile Self-Checkout Technology

Retail TouchPoints

The suit alleges that the app infringes upon features of the Scan & Go technology introduced by Walmart subsidiary Sam’s Club in 2016 and adopted by Walmart in 2018. At the height of the pandemic in November 2020, Capgemini reported that 84% of consumers relied on touchless technology to avoid physical contact in stores.

Mobile 268
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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. It’s no wonder companies have been discouraging live contact with customers as much as possible in recent years. Since 2016, Ada’s AI-powered platform has automated more than 4.7

Customer 249
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A New Innovative Collaboration to Provide the Best Price Survey in the Bio Sector

Wiser

Biotopia is a consumer research institute in the organic market, collecting sales and price data since 2016 through our panelists and providing analysis to over a hundred bio companies.” Our Commerce Execution suite provides brands, distributors, and retailers with the information needed to make better decisions, online and in-store.

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Sellers Summit 2019 – My Keynote Speech And A Behind The Scenes Recap

My Wife Quit Her Job

When Toni and I first launched the Sellers Summit back in 2016, we quickly learned that launching a brand new conference from the ground up is an uphill battle. This year… People from all over the world contacted us to speak at our event instead of the other way around. It’s hard to attract sponsors.

Events 137
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Introducing the ChannelAdvisor Expanded Product Suite: Autumn 2016

ChannelAdvisor

To learn more about our expanded product suite — and how ChannelAdvisor can help you optimize your e-commerce and find your customers — view the on-demand webinar or contact us today at 866-264-8594 or info@channeladvisor.com. The post Introducing the ChannelAdvisor Expanded Product Suite: Autumn 2016 appeared first on Channel Advisor.