Cure The Automation Hangover In Customer Service
Forrester eCommerce
DECEMBER 21, 2021
Close your eyes and I’ll set the scene: it’s 2016. News articles are predicting the death of the contact center as we know it. Chatbots are all the rage. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once.
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