Forrester eCommerce

MARCH 5, 2020

Even before the threat of coronavirus, the US economy was poised for a slowdown in 2020. in 2019 to 4.2% in 2020 and 4% in 2021, according to Forrester’s latest US tech budget forecast: […]. Slowing real GDP growth of 2% or less in turn will lead to slower growth of US tech budgets: from 4.5%

Consumer 315

Consumer Technology Marketing Customer 315

Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. 1, 2020, GameStop achieved net sales of $942 million , a 26.7% GameStop is accelerating store closure plans as part of its “de-densification” strategy. For the three months ended Aug. drop from the same period the previous year.

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Forrester eCommerce

JANUARY 6, 2020

In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face. Preparing for this years list of future channel trends has been an immersive experience to say the least. I received 78 briefings from the technology companies who are inventing new ways to […].

Channel 524

Channel Technology Customer Experience B2B 524

Omnisend

FEBRUARY 17, 2020

It’s that time of year again: the 2020 Omnichannel Statistics Report is live! This year, we deliver the same marketing automation and timing statistics as we did in 2019. However this year, we decided to do something a little different.

Omnichannel 210

Omnichannel eCommerce Marketing eCommerce Marketing 210

Forrester eCommerce

MARCH 10, 2021

2020 was no doubt a crazy year. But despite all the disruption, APAC organizations actually delivered better customer experiences in 2020 than in 2019. In Australia, one bank and two superannuation firms saw statistically significant improvements in their CX Index scores.

Banking 446

Banking Customer Experience Improvements Consumer 446

lateshipment

OCTOBER 16, 2020

But first… Let’s look at some highlights of the 2019 holiday season. Highlights of the 2019 holiday season. In 2019, holiday sales were up 4.1% The mindset of consumers during the 2019 season was geared toward keeping themselves entertained. Holiday season 2020 from a consumer standpoint. Retail’s new normal.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Forrester eCommerce

FEBRUARY 26, 2020

Forrester’s 2019 Services Survey revealed that working with services providers to accelerate transformation is the top transformation action they’re taking this year. Cliché, but true: digital transformation takes more than a village.

Customer 368

Customer 368

Forrester eCommerce

JUNE 15, 2020

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Banking 386

Banking Customer 386

ROI Revolution

JANUARY 9, 2020

Published January 9, 2020. Welcome to the first Bezos Bulletin of 2020! We’ll be diving into a review of marketplaces in 2019, a look ahead at trends that will dominate 2020, and a brief analysis of how Amazon advertising is transforming the digital landscape. Amazon Advertising in 2019.

Social Media 127

Social Media Shipping Costs Recommendation Mobile 127

Forrester eCommerce

NOVEMBER 6, 2020

We just published the Net Promoter Score (NPS)* 2020 results for 250 brands in 14 industries in the US: This is the second year that we have reported on these results and the first time that our study includes utilities. You can find our previous 2019 Net Promoter Score ranking here. We publish these scores […].

Customer 189

Customer 189

Forrester eCommerce

NOVEMBER 25, 2019

In December 2018, we predicted digital transformations would go pragmatic in 2019. Has that happened? In the past one year, we have witnessed many businesses laid more durable and powerful foundations for their digital transformation.

Operations 289

Operations Management Customer 289

Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 Retailers With an Omnichannel Lead Flexed it During Holiday 2020. billion , while the NRF measured 8.3%

Omnichannel 251

Omnichannel Shipping Costs Department Stores Fulfillment 251

Retail TouchPoints

MARCH 24, 2021

The retailer is still struggling under the challenges of the past year, with Q4 2020 sales falling 23.7% million in Q4 2020, down from a $2.4 million profit during the same period in 2019. Its annual net loss for 2020 was $64.5 Destination XL has received a $17.5 The retailer saw a net loss of $5.1

Apparel 239

Apparel Operations eCommerce Retail 239

Retail TouchPoints

JANUARY 8, 2021

4, 2021, a 23% rise from the highest volume return period in the 2019 peak-season cycle, according to Freight Waves. A follow-up survey in October 2020 found that 60% of consumers had started using shipping companies to return items. UPS expects to handle 8.75 million returns during the week of Jan.

Shipping 282

Shipping Consumer eCommerce Management 282

BigCommerce

FEBRUARY 13, 2020

Based on statistics from the National Retail Federation on Valentine’s Day celebrations, 2019 was a bad year for love. Only…

Marketing 353

Marketing Retail eCommerce Marketing eCommerce 353

Forrester eCommerce

FEBRUARY 16, 2020

Adobe is the most purchased marketing technology software vendor globally, according to the Forrester Analytics Global Business Technographics® Priorities And Journey Survey, 2019. As the first step, […].

Technology 341

Technology Marketing Customer Experience B2C 341

Forrester eCommerce

NOVEMBER 12, 2020

France and Germany announced an initiative in 2019, which was formalized as the GAIA-X Foundation in early October 2020. Today Paul Miller, Tracy Woo, and I released our report that examines the market impact of the GAIA-X project.

Marketing 435

Marketing Management Customer 435

Retail TouchPoints

OCTOBER 16, 2020

Prime Day 2020 will likely prove to be a success, according to Rachel Dalton, Director of Ecommerce and Omnichannel Insights at Kantar. of Prime members expected to spend more this year than in 2019, while only 8%. One of the most unique aspects of Prime Day 2020 is how it became the gateway to the holiday season. While the $3.5

Small Business Retail 179

Small Business Retail Events eCommerce Definition 179

Ecommerce Platforms

JANUARY 4, 2019

Prepare for the exciting future of ecommerce by implementing the emerging trends of 2019. In 2019, robots will invade ecommerce stores. trillion by 2020. 2019 Will Transform the Future of Ecommerce as We Know It. The post 5 Future Ecommerce Trends of 2019 appeared first on Ecommerce Platforms. billion by 2021.

eCommerce 223

eCommerce Payment Services B2B BigCommerce 223

ROI Revolution

OCTOBER 19, 2020

Published October 19, 2020. After being postponed from July to October due to the coronavirus pandemic, Amazon Prime Day 2020 went off without a hitch. Digital Commerce 360 estimates that Amazon Prime Day 2020 sales hit $10.4 billion (+45.2%) over Prime Day 2019 and from $4.19 and 18 other countries.

Small Business Retail 114

Small Business Retail Arts Electronics Accessories 114

Forrester eCommerce

JULY 30, 2019

The Canadian tech market will grow in 2019 and 2020, but growth will slow from 6% in 2018 to 3.7% in 2019, according to Forrester’s report, “The Canadian Tech Market Outlook For 2019 To 2020.”

Marketing 337

Marketing Customer 337

Retail TouchPoints

FEBRUARY 22, 2022

Comparable sales for 2021 for the company — which includes results from Macy’s , Bloomingdale’s and Bluemercury — were up 43% from 2020 and 3.1% Active customers for the Macy’s brand were up 18% over 2020 and 1% over 2019 to 44 million , and new customers increased 40% over 2020 and 26% over 2019 to 19.4

Operations 297

Operations eCommerce Omnichannel Supplies 297

ROI Revolution

FEBRUARY 28, 2020

Published February 28, 2020. PPC Advertising Growth: What Happened in 2019? paid search market grew nearly 18% from 2018 to 2019, reaching an all-time high of $55.2 For our clients, Google ad revenue grew 32% in 2019! According to our exclusive data , brands invested 18% more YOY on the Google Display Network in 2019.

Multichannel 99

Multichannel Mobile Search Marketing PPC 99

Omnisend

FEBRUARY 11, 2020

2019 was a year of success and failure for the retail industry. With the rising costs and the ever looming Read more The post DTC Marketing 2020 Guide: 5 Trends Brands Need to Follow appeared first on Ecommerce Marketing Automation | Omnisend. The future seems to be brighter than ever: but is that so?

Marketing 171

Marketing eCommerce Marketing eCommerce Retail 171

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Retail 205

Retail Management Technology Operations 205

TalkingRetail

DECEMBER 9, 2020

in 2020, down from +4.4% in 2019, new research reveals. Lumina Intelligence’s UK Wholesale Market Report 2020 shows that retail wholesalers faced record levels of demand in 2020, resulting in strong growth, but the impact of restrictions on the hospitality sector had a catastrophic impact on foodservice.

Marketing 119

Marketing Retail 119

Retail TouchPoints

DECEMBER 7, 2020

Black Friday Weekend vs. Spring 2020. The worst of the pandemic — the very bottom of the retail traffic journey — occurred the week of April 12, 2020, when year-over-year traffic was down 83%. Overall, the four days from Thanksgiving through Sunday were down -49% compared to 2019. But first, a little recent history.

Shipping 243

Shipping Events Travel Gifts 243

Forrester eCommerce

AUGUST 12, 2020

In 2019, we predicted that there will be three high profile AI related PR snafus in 2020.

Management 524

Management Customer 524

Forrester eCommerce

SEPTEMBER 22, 2020

Today, Microsoft announced the general availability of Microsoft SharePoint Syntex as of October 1, 2020. This is the first packaged product to come out of the code-name Project Cortex initiative first announced in November 2019.

Information 370

Information Management Customer 370

Retail TouchPoints

JUNE 4, 2021

Positive results in general are no surprise for lululemon, but the retailer surpassed expectations with 88% revenue growth compared to Q1 2020. billion , compared to $782 million in Q1 2019 — showing that the retailer has not just recovered from the pandemic but resumed an upward trajectory. from Q1 2020 and 22.4%

Department Stores 289

Department Stores Jewelry Travel eCommerce 289

ROI Revolution

NOVEMBER 4, 2020

Published September 14, 2020. Updated November 4, 2020. From the completely unexpected impacts of the coronavirus on ecommerce to the twists and turns of Amazon Prime Day 2020 , this year has introduced a mix of obstacles and opportunities for all brands and retailers. Black Friday + Cyber Monday 2020 predictions.

eCommerce 78

eCommerce Gifts Shipping Costs Small Business Retail 78

Forrester eCommerce

AUGUST 3, 2020

I predicted that Southwest would recover in the CX Index due to the CX equity it has built with its customers. As it turned out, Southwest not only recovered, it set a new high score for the industry and passed JetBlue to take the top spot among airlines.

Customer 289

Customer Customer Experience 289

ROI Revolution

DECEMBER 2, 2020

Published September 14, 2020. Updated December 2, 2020. From the completely unexpected impacts of the coronavirus on ecommerce to the twists and turns of Amazon Prime Day 2020 , this year has introduced a mix of obstacles and opportunities for all brands and retailers. Cyber Week 2020 stats. December 2 update.

eCommerce 78

eCommerce Toys Gifts Payments 78

GetElastic

DECEMBER 12, 2019

While the holiday shopping season isn’t over, this year’s Cyber Week trends highlight how you can better prepare for 2020’s biggest week in online shopping. The post 4 takeaways from Cyber Week 2019 to help you plan for Holiday 2020 [video] appeared first on Get Elastic Ecommerce Blog. PS, we’re on Youtube !

Gifts 88

Gifts Blog eCommerce Technology 88

Ecommerce Platforms

SEPTEMBER 21, 2020

Advertiser confidence fell as the pandemic stretched to June 2020. If you’re bothered about eCommerce’s future and how all that’s happening in 2020 will influence your industry and market, this report will help you make sense of it. Key Takeaways: Ecommerce Digital Marketing Trends in 2020. Table of contents.

Beauty and Health 118

Beauty and Health eCommerce Shipping Costs Marketing 118

Forrester eCommerce

MAY 19, 2021

L’engagement collaborateur s’est amélioré entre 2019 et 2020. Nos indicateurs le montrent, ceux des sociétés spécialisées comme Peakon ou Qualtrics le confirment.

Customer 304

Customer 304

Forrester eCommerce

FEBRUARY 22, 2021

This market has undergone a radical transformation in the last 12 months, as our Forrester Analytics Business Technographics® Security Survey, 2020 shows that clients have increased their use of consultants over 2019, by 4 %. They need […].

Marketing 320

Marketing Customer 320