Retail TouchPoints

NOVEMBER 15, 2023

Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and wallet share of the numerous consumers hunting online for deals. He joined Splunk through the acquisition of SignalFx in 2019, where he was the Chief Product Officer.

eCommerce 299

eCommerce Improvements Operations Consumer 299

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 265

Technology Retail Customer Experience Presentation 265

RTP blog

JULY 8, 2019

By Jamie Crespi, Blis Direct-to-consumer brands have been wildly successful the last few years — look at makeup and skincare company Glossier, which was just valued at $1.2 And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years.

Consumer 150

Consumer eCommerce Omnichannel Channel 150

Retail TouchPoints

NOVEMBER 8, 2022

Returns can be an excellent opportunity to sell something new to a known customer. But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. Use Tech to Augment the Customer Experience. Be Responsible and Transparent.

Online Retail 285

Online Retail Retail Technology Arts 285

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 304

Shipping Costs Shipping Merchant Services Payment Services 304

Retail TouchPoints

MAY 30, 2023

Consumers have no reason to pay full price for almost anything these days. This shift has had a seismic impact on how and when consumers shop. Now, propelled by inflation and looming economic concerns, consumers are even more willing to go above and beyond to find a great deal. and Canadian retail partners.

Events 244

Events Retail Consumer Presentation 244

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

eCommerce 305

eCommerce Retail Payment Services Social Media 305

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. But the work is not done.

Food and Beverages 300

Food and Beverages Operations Consumer Omnichannel 300

Retail TouchPoints

MARCH 11, 2022

In fact, over the last 18 months, retailers have experienced a 17-point decline in customer satisfaction (CSAT) related to product availability and a 14-point drop in CSAT related to employee assistance, according to a Medallia Insights study of more than 85 global retailers.

Customer 269

Customer Retail Customer Experience Outdoor 269

Sailthru

MAY 12, 2023

From streaming subscription services to gaming to podcasts, consumers have an endless choice of options and platforms for consuming content. Success in the media and publishing industries is not only driven by giving customers great content but by delivering an exceptional customer experience.

Consumer 78

Consumer Marketing Webinar Subscription 78

Retail TouchPoints

JULY 12, 2022

Walmart is also on that list, but it stands out because Walmart has the ability to introduce the power of AR to more consumers than almost any other retailer given its massive global reach. Every week approximately 220 million customers visit Walmart-owned banners across 24 countries and websites. Shopping Experiences from Your Couch.

Apparel 361

Apparel eCommerce Toys Omnichannel 361

Sailthru

JANUARY 13, 2020

They understand that customers always have their phones, and always expect a personalized, relevant interaction on mobile. Mobile commerce is set to grow 29% in 2019 , however, our research shows that mobile lags far behind on-site and email personalization, and doesn’t deliver the same level of customer experience.

Customer Experience 60

Customer Experience Mobile Channel Other 60

ecomdash

JULY 25, 2019

We’ve outlined some summer 2019 hot ecommerce trends you need to know about. Below are six of the most important trends for ecommerce business owners to consider for summer 2019. #1 It is estimated that by 2020, 80% of all customer-to-brand interactions will be over AI. 6 – Direct-To-Consumer (D2C). 4 – Autofill Checkout.

eCommerce 60

eCommerce Merchant Services Subscription Improvements 60

Retail TouchPoints

OCTOBER 21, 2021

“We could see how Pinterest could enhance engagement between consumers and merchants with PayPal being a central facilitator in the commerce journey, thereby feeding into the company’s vision of being a super app.”. for $4 billion in November 2019. Social Commerce Adds Synergies, but PayPal Must Integrate Them Correctly.

PayPal 245

PayPal Merchant Services Payment Services Payments 245

Retail TouchPoints

SEPTEMBER 21, 2020

Walmart debuted several private label lines in 2019, including the MoDRN private label home brand in February; the Earth to Skin private label skincare line in August; and the relaunched luxury fashion brand Scoop in September. In May 2020, Walmart entered the fashion resale market via a partnership with ThredUP.

Apparel 183

Apparel Fashion Blog Customer 183

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results.

Shipping Costs 243

Shipping Costs Payment Services Merchant Services Payments 243

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result?

Omnichannel 246

Omnichannel Retail Mobile Social Media 246

ROI Revolution

JULY 11, 2019

Believe it or not, we’re a little over halfway through 2019 already. Let’s take a look at the major 2019 digital marketing trends we’ve seen so far this year that we should be paying attention to – and that we can expect to keep growing. engagement rate, while those with 100,000+ followers have a 0.7%

Marketing 68

Marketing Social Media Technology Mobile 68

Retail TouchPoints

MAY 20, 2021

The COVID-19 pandemic has only heightened the move away from the physical walk down store aisles to the seamless clicks of buttons and consumers’ reliance on the internet for retail purchases. It doesn’t need to be complicated, and it doesn’t need to be an expensive website overhaul to ensure no customers are shut out.

Customer 299

Customer Retail Shopping Carts Consumer 299

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 231

Mobile Payment Services Technology POS 231

GetElastic

DECEMBER 18, 2020

And though it may feel like we are slowly coming to the end of these unprecedented times, consumer buying behavior is forever changed, and will in turn, affect the success of many businesses for years to come. 52% of consumers say more than half of their purchases are influenced by convenience. Auto replenishment.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Retail TouchPoints

JUNE 10, 2020

Consumer-friendly and flexible return policies can be the difference between getting a new customer and losing a sale. In the midst of the global COVID-19 pandemic, retailers are creating more flexible policies to accommodate current conditions, including extending the time consumers have to return products.

Shipping Costs 150

Shipping Costs Merchant Services eCommerce Accessories 150

Omnisend

MARCH 31, 2021

And that’s a low number, given that the pandemic caused an estimated 25% decline in consumer spending. Much of that decline is likely tied to brick and mortar stores closing in response to local lockdown rules or general consumer fear of populated spaces. Sustainable Products and Packaging for Environment-Conscious Consumers.

eCommerce Marketing 204

eCommerce Marketing Beauty and Health eCommerce Marketing 204

GetElastic

SEPTEMBER 1, 2021

trillion in 2019 ( Source ). Some of the key B2B consumer trends we’re seeing today include: Online shopping is here to stay and customers are showing preferences for digital self-service. B2B buyers expect personalization experiences and are even willing to pay more. reviews, case studies, etc). Offer bundles.

B2B 147

B2B eCommerce B2C Payment Services 147

Ecommerce Platforms

APRIL 5, 2019

But is Adyen the right choice for ordinary consumers who just want an easy, reliable way to purchase goods and services online and in person? Omni-Channel: Adyen has so-called “omni-channel” capability, which means they integrate in-store, online and app-based transactions to make the customer experience seamless and hassle-free.

Payment Services 134

Payment Services Merchant Services Payments POS 134

Kissmetrics

AUGUST 17, 2021

Brand awareness refers to how memorable your brand or company is to your target consumers. According to 53 percent of people in a recent study, trust is the second-most important factor in deciding whether to shop with a new brand (price comes first.). In a highly competitive marketplace, consumer engagement really counts.

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. One example Hawkins gives is around inclusivity.

Omnichannel 273

Omnichannel Social Media Mobile Fashion 273

Kissmetrics

MARCH 26, 2021

Fractl used IBM’s Watson Personality Insights API from 2019 to pick out the key traits and characteristics of 20 of the world’s most prominent marketing leaders (I even made the list!). According to the study, the No. According to one study, you’ve only got 30 seconds before your audience’s attention starts to lapse.

Presentation 276

Presentation Marketing Events SEO 276

OrderDynamics

MARCH 12, 2019

Instant Messaging, Key to a Connected Consumer Relationship. Where consumers want the right information at the right moment, retailers must be aware that instant messaging is becoming key to their retailing business. Connecting with consumers is crucial here. With consumers messaging more and more year over year.

Consumer 50

Consumer Channel Mobile Retail 50

Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. Studies show how the secondhand market has picked up its pace during the pandemic. The platform also wanted to create a positive customer experience for sellers.

Jewelry 193

Jewelry Shipping Costs eCommerce Mobile 193

retailnext

JANUARY 16, 2020

Digital transformation is sweeping through the retail industry and has changed the way consumers shop both online and at local stores. Consumers familiar with the shopping experience expect a smooth process without glitches or frustration. The synergy achieved brings a new era to the retail customer experience.

Technology 98

Technology Mobile Games Consumer 98

Whisbi

JULY 10, 2019

An overview of Conversational Marketing for the modern consumer; how Conversational Marketing works, how it benefits brands and how to implement it as a strategy. This style of marketing puts a focus on interactions with the consumer, not simply one-way transmission by the brand. Consumers want to message you.

Marketing 68

Marketing Travel Social Media Books 68

Sailthru

MARCH 4, 2019

That’s why Sailthru partnered with fashion publication Drapers — as well as ChannelAdvisor, Mention Me and Forter — for Multichannel trends 2019. AI features heavily, between next-generation search platforms such as voice and image and more sophisticated personalized experiences.

Multichannel 84

Multichannel Retail Download Fashion 84

Kissmetrics

JANUARY 6, 2021

Profit margins on consumer packaged goods (CPG) have taken a tumble in the past few years. For Consumers. The first benefit is it offers better price control for customers. Secondly, retail media benefits shoppers by offering a better customer experience (CX). Shoppers also benefit from retail media in a few ways.

Retail 362

Retail eCommerce Banking Customer Data 362

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community. And that’s what he did.

Payment Services 257

Payment Services Marketing Beauty and Health Customer 257

Omnisend

MARCH 29, 2021

Consumers are just as (and perhaps arguably more so, thanks to COVID-19) comfortable buying new apparel online as they are in-store. Try Omnisend free for 14 days and use marketing automation to create a better customer experience! If the past few years have taught us anything, the omnichannel customer is here to stay.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

iVend

MARCH 14, 2023

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

POS 97

POS Point of Sale Mobile Payment Services 97