Retail TouchPoints

NOVEMBER 15, 2023

Embrace a Customer-Centric Digital Strategy Through DEM Another relevant observability practice for creating a smooth shopping journey is Digital Experience Monitoring (DEM). This holiday season, the path to success lies in building a resilient shopping journey, ensuring that every click leads to a delighted customer.

eCommerce 315

eCommerce Improvements Operations Consumer 315

Sailthru

JANUARY 13, 2020

They understand that customers always have their phones, and always expect a personalized, relevant interaction on mobile. Mobile commerce is set to grow 29% in 2019 , however, our research shows that mobile lags far behind on-site and email personalization, and doesn’t deliver the same level of customer experience.

Customer Experience 60

Customer Experience Mobile Channel Other 60

Retail TouchPoints

OCTOBER 19, 2022

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. Even eight years later, in 2019, it was only 3% of all grocery shopping, according to LEK Consulting.

Fulfillment 289

Fulfillment Online Retail Channel Retail 289

Kibo

APRIL 27, 2020

The Rise of Personalized Commerce Study reveals that companies that leverage a personalization strategy across all elements of the customer lifecycle not only see higher ROI (300% or more), they are in the best position to quickly pivot their business to meet changing customer behaviors.

Improvements 71

Improvements Customer Channel Download 71

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 274

Technology Retail Customer Experience Presentation 274

ecomdash

NOVEMBER 26, 2018

Here’s our guide to the top ecommerce niches of 2019, including a bunch of tips to help you find the best niche for your ecommerce business. Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Pros of Selling Niche Products.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Retail TouchPoints

NOVEMBER 8, 2022

Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want. Optimizing inventory based on trends and historical data means the customer will get the exact item they are looking for. Use Tech to Augment the Customer Experience.

Online Retail 298

Online Retail Retail Technology Arts 298

ecomdash

JULY 25, 2019

We’ve outlined some summer 2019 hot ecommerce trends you need to know about. Below are six of the most important trends for ecommerce business owners to consider for summer 2019. #1 Ecommerce merchants are likely to experience significant increases in conversion rates when they increase on-site personalization.

eCommerce 60

eCommerce Merchant Services Subscription Improvements 60

Smile.io

MARCH 7, 2023

While Tim Hortons’ former program did have a dedicated mobile app it had several layers of complexity that didn’t add to the customer experience. This shows us that building customer loyalty is a continuous process. Additional program features should be used to motivate member engagement.

Games 63

Games Events Mobile Social Media 63

Retail TouchPoints

MAY 30, 2023

An ICSC study found that 43% of holiday shoppers in 2022 prioritized pricing and promotions — a 10% increase over the previous year. She oversees teams driving product strategy, customer experience, digital strategy, marketing, sales and the company’s relationships with its 3,500+ U.S. and Canadian retail partners.

Events 261

Events Retail Consumer Presentation 261

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. According to a 2019 consumer behavior study, 74% of consumers turn to Amazon when they need to purchase a product. The overall consumer behavior has radically shifted, with people becoming cautious about how they are spending their money.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

SEPTEMBER 21, 2020

Walmart debuted several private label lines in 2019, including the MoDRN private label home brand in February; the Earth to Skin private label skincare line in August; and the relaunched luxury fashion brand Scoop in September. In May 2020, Walmart entered the fashion resale market via a partnership with ThredUP.

Apparel 184

Apparel Fashion Blog Customer 184

Retail TouchPoints

MARCH 16, 2023

A few examples of these differences include: Asian-American consumers tend to be more conscious of social status than other American consumers and are therefore more likely to choose brand name items that signal their status, according to a study cited in the University of Illinois report. Consider that a 2019 report from the U.S.

Consumer 285

Consumer Leisure Technology Travel 285

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 321

Shipping Costs Shipping Merchant Services Payment Services 321

Retail TouchPoints

OCTOBER 29, 2021

Even in 2019, 90% of all retail purchases took place in physical stores. As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications.

Customer Loyalty 219

Customer Loyalty Recommendation Supplies POS 219

ROI Revolution

JULY 11, 2019

Believe it or not, we’re a little over halfway through 2019 already. Let’s take a look at the major 2019 digital marketing trends we’ve seen so far this year that we should be paying attention to – and that we can expect to keep growing. engagement rate, while those with 100,000+ followers have a 0.7%

Marketing 68

Marketing Social Media Technology Mobile 68

Retail TouchPoints

JULY 12, 2022

By 2025, it’s estimated that nearly 75% of the global population and almost all smartphone users will be frequent AR users, according to a recent study by Snap and Deloitte Digital. What’s more, while most users today still see AR as a “toy,” the study found that 76% of consumers want AR tools they can use in their everyday lives.

Apparel 363

Apparel eCommerce Toys Omnichannel 363

Retail TouchPoints

JANUARY 31, 2022

As the retail industry shifts, so do customer expectations. Retailers are facing a multifaceted challenge to meet customer experience standards while tackling increasing competition, skyrocketing location costs, hiring challenges, advancing technologies and the growing need to contribute sustainable solutions.

Retail 326

Retail Technology Operations Improvements 326

Retail TouchPoints

JULY 10, 2020

The study found that this evolving area was already causing retailers to shift their budgets: Google Shopping (the image-focused product ads that appear at the top of a search) spend was up approximately 7% in 2019, while Google paid search (the text-based links that appear within the search results) spend fell nearly 8%.

Customer 193

Customer Mobile eCommerce Shipping Costs 193

Retail TouchPoints

APRIL 5, 2023

in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. Yalof explained that Tanger Outlets has a long-term vision, built around the experiences the company aims to create to drive traffic and foster long-term loyalty.

Food and Beverages 305

Food and Beverages Operations Consumer Omnichannel 305

GetElastic

APRIL 24, 2019

Customer experience, platform models, digital noise, oh my! Hopefully the first step you took was registering to join the smart people of the B2B industry at B2B Online 2019 in Chicago, April 29 to May 1. Day 1 – Keynote Panel Discussion: Designing A More Customer Centric and Agile Digital Organization.

B2B 135

B2B Multi-channel Multichannel Customer Experience 135

Retail TouchPoints

OCTOBER 21, 2021

Shoppers are warming up to social commerce , but their biggest concerns are about security: 43% of consumers said they don’t trust social media platforms to manage the payment process, according to a study by CouponFollow. for $4 billion in November 2019. The deal also could create synergies with some of PayPal’s earlier acquisitions.

PayPal 264

PayPal Merchant Services Payment Services Payments 264

Ecommerce Platforms

APRIL 5, 2019

Global/Local: The deliver a localized version of global merchant processing: If you are an Adyen customer, you can use any currency, credit card, bank card, or online payment method there is, with very few limitations. The post The Ultimate Adyen Payemnt Service Provider Reviews for 2019 appeared first on Ecommerce Platforms.

Payment Services 134

Payment Services Merchant Services Payments POS 134

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results.

Shipping Costs 262

Shipping Costs Payment Services Merchant Services Payments 262

Retail TouchPoints

JULY 20, 2022

Optimizing the customer experience to serve their customers in a seamless, helpful, easy and direct manner is critical,” noted Kathy Kimple, Retail Executive Director of OSF Digital Strategy in an interview with Retail TouchPoints. These key investments and opportunities include: Mobile experience.

Omnichannel 265

Omnichannel Retail Mobile Social Media 265

Retail TouchPoints

MAY 20, 2021

A Nucleus Research study in 2019 showed 70% of online retailers’ sites are inaccessible, forcing two-thirds of blind and visually impaired consumers to abandon transactions and head to more accessible sites.

Customer 299

Customer Retail Shopping Carts Consumer 299

RTP blog

JULY 8, 2019

And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years. Brands that can make it work will be able to expand and offer another layer into their customer experience, and give themselves a further competitive edge against legacy brands.

Consumer 150

Consumer eCommerce Omnichannel Channel 150

GetElastic

DECEMBER 18, 2020

By providing the convenience and added customer experience, of coupling analog products with services, brands will become more appealing to the largest generation with the highest spending power: the millennials. According to the 2019 UPS Pulse of the Online Shopper study: 96% of online shoppers have used a marketplace.

Merchant Services 148

Merchant Services Payment Services Payments Subscription 148

Kissmetrics

MARCH 26, 2021

Fractl used IBM’s Watson Personality Insights API from 2019 to pick out the key traits and characteristics of 20 of the world’s most prominent marketing leaders (I even made the list!). According to the study, the No. According to one study, you’ve only got 30 seconds before your audience’s attention starts to lapse.

Presentation 276

Presentation Marketing Events SEO 276

Smile.io

JANUARY 2, 2020

With stores all over the world integrating loyalty programs to offer incentives and personalized experiences, you can find a lot of inspiration for your own store. For our list of the best of the best in loyalty last year, keep reading to discover the top 2019 reward programs. 310 Nutrition: 310 Rewards Program. adidas: Creators Club.

Customer Loyalty 69

Customer Loyalty Customer Travel Customer Retention 69

Retail TouchPoints

JUNE 3, 2020

An October 2019 survey found that many shoppers are already comfortable using their phones for a number of tasks, including: Finding product information: 73% ; Making payments: 70% ; In-store navigation: 66% ; Self-checkout: 66% ; and Self-identification: 46%. One of the more common contactless technologies is mobile: 66%.

Mobile 245

Mobile Payment Services Technology POS 245

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. According to the Fraud Attack Index , BORIS fraud rates rose steadily year over year — up 23% in 2019.

Shipping Costs 152

Shipping Costs Merchant Services eCommerce Accessories 152

GetElastic

SEPTEMBER 1, 2021

trillion in 2019 ( Source ). Some of the key B2B consumer trends we’re seeing today include: Online shopping is here to stay and customers are showing preferences for digital self-service. reviews, case studies, etc). Read our case study on Keysight here. CTA Linked case studies. trillion, up from $1.26 Learn more.

B2B 147

B2B eCommerce B2C Payment Services 147

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy.

Omnichannel 278

Omnichannel Social Media Mobile Fashion 278

Omnisend

MARCH 31, 2021

In 2020 alone, there was a marked 25-35% decline in beauty-product sales compared to 2019: Image source. Beauty ecommerce businesses have major opportunities to line their pockets, now that customers are forced to find other ways to get their beauty products. AI, AR, and Virtual Try-On to Boost Engagement. Image source.

eCommerce Marketing 204

eCommerce Marketing Beauty and Health eCommerce Marketing 204

Kissmetrics

AUGUST 17, 2021

According to 53 percent of people in a recent study, trust is the second-most important factor in deciding whether to shop with a new brand (price comes first.). Brand awareness campaigns help you build successful relationships with customers based on trust. Improve the Customer Experience. Why does this matter?

Social Media 356

Social Media Customer Loyalty Improvements Customer Experience 356

Whisbi

JULY 10, 2019

Most companies would agree that their customers want more from their service, product and more from the buying experience. A study by Forrester suggested that 87% of companies know that a traditional buying experience is no longer enough to satisfy their customers. Customer interaction means opportunity.

Marketing 68

Marketing Travel Social Media Books 68