Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 232

Mobile Payment Services Technology POS 232

Retail TouchPoints

MAY 30, 2024

PayPal is entering the media business with plans for a new advertising platform that will draw on its relationships with millions of consumers and merchants to help the latter “sell more products and services effectively,” according to a company statement. To learn more about retail media, check out our full guide here.

PayPal 248

PayPal Merchant Services Payment Services Consumer 248

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 298

Consumer Omnichannel Leisure Supplies 298

Retail TouchPoints

MARCH 21, 2022

Sephora USA will deploy the FreedomPay solution in its 500 stores in the Americas as the beauty retailer continues to fortify its digital offerings both in-store and online. In 2019, the retailer introduced its first AI-powered digital mirror at the Sephora flagship location in Madrid.

Technology 213

Technology POS Mobile Point of Sale 213

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel. year-on-year.

Electronics 249

Electronics Payment Services Retail Mobile 249

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

Webinar 212

Webinar Consumer Marketing Consumer Goods 212

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. However, retail marketers often lack the data they need to develop and execute more empathetic messaging. since the 2019 State of Marketing report. “It AI Leading The Transformation.

Webinar 259

Webinar Consumer Payments Marketing 259

RTP blog

DECEMBER 31, 2018

During the hustle and bustle of the holiday season, consumers don’t tend to shop how they would on a normal day. In 2011, for example, the term “Couch Commerce” first emerged to illustrate mobile’s impact on holiday shopping behaviors and sales. Despite these nuances, the holiday season is a prime time for new trends to emerge.

Leisure 150

Leisure Mobile Consumer Retail 150

RTP blog

JANUARY 24, 2019

After years of small yet steady growth, mobile commerce has officially reached a tipping point. For the first time, shoppers went to their mobile device more than their laptops to browse and buy, according to Rob Garf, VP of Industry Strategy and Insights at Salesforce. By Alicia Esposito, Content Strategist.

Mobile 150

Mobile Payments eCommerce PayPal 150

GetElastic

NOVEMBER 18, 2021

What to Watch: 8 Mobile Commerce Trends. economy alone, mobile commerce revenue rose from $268 to $338 billion from 2019-2020. When a smartphone becomes as essential to our daily lives as the air we breathe, retailers must respond to mobile shopping behaviors or risk being left behind. Mobile Payments.

eCommerce 148

eCommerce Mobile Mobile eCommerce Social Media 148

Retail TouchPoints

APRIL 7, 2021

Success in retail depends on understanding and meeting the needs of shoppers. As we move into a second pandemic year marked by unprecedented shifts in consumer preferences and behaviors, one trend stands out: shoppers are turning to resale more than ever to optimize their at-home lifestyle. Here’s why. Hidden Treasures of Decluttering.

Consumer 154

Consumer Hobbies Retail Toys 154

Retail TouchPoints

OCTOBER 14, 2020

As part of the virtual Retail Innovation Conference, Retail TouchPoints presented the winners of the 2020 Retail Innovator Awards (RIA) last night on a livestream celebration across its social platforms.

Merchant Services 253

Merchant Services Retail Supplies Travel 253

Retail TouchPoints

JULY 6, 2020

In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. With the worst of the pandemic in the rearview mirror, Hauss asked retailers what they had learned. In February 2019, e.l.f. Leading Through An Unpredictable Crisis.

eCommerce 277

eCommerce Retail Mobile Presentation 277

Retail TouchPoints

OCTOBER 28, 2020

A new study from OpenX and The Harris Poll predicts a rise in both consumer spending and marketing budgets for Q4 and 2021. consumers in late July (as well as 391. B2C marketers and 111 B2B marketers), revealed key insights about consumer spending patterns and behavior. The survey, which polled 1,000 U.S.

Consumer 190

Consumer B2C B2B Mobile 190

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies. billion in 2020, up 32.4%

Payment Services 185

Payment Services Payments Retail Sporting Goods 185

GetElastic

NOVEMBER 3, 2021

2019, and has been recently updated for comprehensiveness. Experiences to reach the modern consumer. The average consumer uses six touchpoints before buying an item. Mobile mindshift has given consumers a much wider sphere of influence. It’s all about delighting the consumer on two dimensions. Right there.

Mobile 146

Mobile Payment Services Payments POS 146

GetElastic

DECEMBER 5, 2019

We’ve compiled the stats from pre-Thanksgiving through Cyber Monday 2019. 68% of consumers say they pay more attention to retail email during the holiday shopping season. 78% of online retailers offered Free Shipping on Black Friday. Mobile shoppers spent 46% more on Cyber Monday than last year.

Shipping 136

Shipping Recommendation Mobile Online Retail 136

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

eCommerce 134

eCommerce Consumer Retail Payment Services 134

RTP blog

OCTOBER 7, 2019

By Geoffroy Martin, Criteo With two months left in 2019, there is plenty of evidence that retail’s doomsday is indeed upon us. Store closures abound — Q1 2019 saw more brick-and-mortar shutdowns than the entirety of 2018. is on pace to see more than 3X as many brick-and-mortar store openings in 2019 than in 2018.[1]

Omnichannel 150

Omnichannel eCommerce Toys Retail 150

Retail TouchPoints

OCTOBER 13, 2021

As consumers adopted more and more digital technologies to cope with social distancing during the early stages of the pandemic (ecommerce chief among them), their familiarity with these technologies grew — leading to a series of lasting consumer behavior changes that we’re still adapting to as an industry.

Retail 245

Retail Omnichannel Technology Consumer 245

Retail TouchPoints

SEPTEMBER 15, 2023

The global lifestyle apparel and accessories brand has opened its first new store since 2019 at the Cumberland Mall in Atlanta and has exceeded soft opening projections by 67.9%. This is a “key component” of the brand’s omnichannel growth strategy as it remains laser-focused on being a digital-first direct-to-consumer brand.

Accessories 249

Accessories Omnichannel Apparel Mobile 249

RTP blog

MAY 31, 2019

Open technology and regulations mean consumers have more options for payments and banking. Here are four trends that are revamping how the payments industry affects retailers and consumers alike: 1. Digital is shifting the distribution model: payments now need to go where consumers expect them. and Canada.

Merchant Services 150

Merchant Services Payment Services Banking PayPal 150

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. As foot traffic improves at the nation’s malls, the gap between digital commerce and brick-and-mortar retail continues to narrow. In fact, the U.S. Census Bureau reports first-quarter 2023 ecommerce sales at $272.6

Omnichannel 295

Omnichannel Social Media Channel Mobile 295

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

JANUARY 14, 2022

Retailers around the world rely heavily on gift card purchases. retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% Here’s some insight as to how merchants and consumers can avoid scams and gift card fraud: Consumer vs. Merchant. growth we saw in 2019.

Gifts 322

Gifts Merchant Services eCommerce Payments 322

RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond. In this Q&A, the RTP.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

Retail TouchPoints

JULY 23, 2021

Last year, multiple lockdowns and store closures forced fashion retailers to go online. Another residual challenge that arose due to circumstances, was a new consumer mindset. Another residual challenge that arose due to circumstances, was a new consumer mindset. According to Digital Commerce 360 , “consumers spent $861.12

Fashion 263

Fashion eCommerce eCommerce Platforms Social Media 263

Retail TouchPoints

JULY 6, 2023

Now is the time, and this time is actually different,” said Evan Moore, SVP of Commerce Partnerships at NBCUniversal in a session at the Retail Innovation Conference and Expo in June 2023. At NBCU we’ve surveyed and talked to a lot of consumers as we have gone through this process of deciding what to build,” said Moore.

Banking 311

Banking Payment Services Social Media Mobile 311

Retail TouchPoints

APRIL 28, 2023

But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past. It’s about being part of a conversation in a really authentic way,” Zihaad said in an interview with Retail TouchPoints.

Social Media 257

Social Media Fashion Mobile Consumer 257

GetElastic

AUGUST 13, 2019

2018 was unequivocally the “year of mobile holiday shopping.”. 51% of traffic came through mobile, driving 31% of revenue, up 55% YOY. 48% of orders were processed through mobile, up 19% YOY. Mobile drove 68% of traffic and 54% of orders on Thanksgiving, up 15% YOY. for Holiday 2019. Mobile SEO is desktop SEO.

Mobile 165

Mobile Merchant Services SEO Shipping Costs 165

RTP blog

JUNE 17, 2019

By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience, we are watching the retail industry evolve right before our eyes. Here are three ways retailers can leverage customer support to create the ideal customer experience.

Customer 150

Customer Retail Mobile Multichannel 150

BigCommerce

SEPTEMBER 4, 2018

Consumer spending is up. In 2017, holiday season sales accounted for more than one-quarter of total annual retail sales, rising 5.5% In 2018, holiday sales predictions from the National Retail Federation are at an increase over 2017 of 3.3% holiday retail sales increase is again conservative. over 2016 to $691.9

Mobile 282

Mobile Shipping Costs eCommerce Gifts 282

Retail TouchPoints

AUGUST 2, 2022

The USDA Food and Nutrition Service is accepting applications for a $5 million grant, funded by the American Rescue Plan , to increase the number of retailers offering online shopping for customers who rely on the Supplemental Nutrition Assistance Program (SNAP).

eCommerce 270

eCommerce Travel Improvements Mobile 270

Kissmetrics

JANUARY 6, 2021

Enter retail media networks. What is a Retail Media Network? With more and more people shopping online, retail media just makes sense. But what exactly is a retail media network? A retail media network is when retailers set up an advertising platform on their website, app, or other digital platforms within their network.

Retail 362

Retail eCommerce Banking Customer Data 362

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 245

Shipping Costs Payment Services Merchant Services Payments 245

Retail TouchPoints

FEBRUARY 16, 2021

Today, most CPG brands or grocery retailers would consider the retailer’s own website the single most important digital touch point for online grocery shopping. This led to a narrow focus on the retailers’ owned digital properties and traditional methods of user tracking and communication, like the loyalty card.

Retail 299

Retail Channel Consumer Operations 299

RTP blog

JULY 8, 2019

By Jamie Crespi, Blis Direct-to-consumer brands have been wildly successful the last few years — look at makeup and skincare company Glossier, which was just valued at $1.2 We live in a retail environment where consumers continue to demand more and more of the brands they buy from, or risk shuttering (as we’ve seen with Sears and Payless.)

Consumer 150

Consumer eCommerce Omnichannel Channel 150