Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

Webinar 258

Webinar Consumer Marketing Consumer Goods 258

Retail TouchPoints

MARCH 21, 2022

The FreedomPay Next Level Commerce platform is designed to provide secure contactless payments and data solutions through transactions that FreedomPay President Chris Kronenthal said give a “fast, frictionless and innovative consumer experience.”.

Technology 245

Technology POS Mobile Point of Sale 245

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Webinar 288

Webinar Consumer Payments Marketing 288

Retail TouchPoints

OCTOBER 28, 2020

A new study from OpenX and The Harris Poll predicts a rise in both consumer spending and marketing budgets for Q4 and 2021. consumers in late July (as well as 391. B2C marketers and 111 B2B marketers), revealed key insights about consumer spending patterns and behavior. The survey, which polled 1,000 U.S.

Consumer 194

Consumer B2C B2B Mobile 194

RTP blog

JANUARY 24, 2019

After years of small yet steady growth, mobile commerce has officially reached a tipping point. For the first time, shoppers went to their mobile device more than their laptops to browse and buy, according to Rob Garf, VP of Industry Strategy and Insights at Salesforce. By Alicia Esposito, Content Strategist.

Mobile 150

Mobile Payments eCommerce PayPal 150

Retail TouchPoints

SEPTEMBER 15, 2023

The global lifestyle apparel and accessories brand has opened its first new store since 2019 at the Cumberland Mall in Atlanta and has exceeded soft opening projections by 67.9%. This is a “key component” of the brand’s omnichannel growth strategy as it remains laser-focused on being a digital-first direct-to-consumer brand.

Accessories 264

Accessories Omnichannel Apparel Mobile 264

GetElastic

DECEMBER 5, 2019

We’ve compiled the stats from pre-Thanksgiving through Cyber Monday 2019. 68% of consumers say they pay more attention to retail email during the holiday shopping season. Mobile shoppers spent 46% more on Cyber Monday than last year. Mobile shoppers spent 46% more on Cyber Monday than last year.

Shipping 136

Shipping Mobile Recommendation Online Retail 136

Retail TouchPoints

APRIL 28, 2023

But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past. When he returned to True Religion as creative director in late 2019, social media and the creator economy had reached a critical inflection point.

Social Media 278

Social Media Fashion Mobile Consumer 278

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Forrester eCommerce

MARCH 12, 2020

Less than 50% of consumers logged into their health insurer or healthcare provider’s website or mobile app in 2019. That figure tells a lot. Despite heavy investments in digital and the customer experience, HCOs are failing to meet customer needs and expectations. HCOs must refocus […].

Customer 294

Customer Mobile Customer Experience Consumer 294

RTP blog

OCTOBER 17, 2018

The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond. Key themes include: Artificial Intelligence (AI) and Machine Learning; Voice Commerce; Personalization; Product Information Management (PIM); Experience Marketing; and Mobile-First Strategies.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Loyalty programs.

Omnichannel 286

Omnichannel Retail Mobile Social Media 286

ESW

MAY 11, 2020

Consumers used physical currency in just over one quarter (26%) of transactions in 2018, according to research by the Federal Reserve. Debit and credit cards are now the most popular choice for consumers, but even these trusted payment methods are under threat. Electronic and mobile payment solutions are proliferating.

Mobile Payments 78

Mobile Payments Merchant Services Payment Services Mobile 78

Kissmetrics

MARCH 12, 2018

Mobile devices have transformed how we consume content, making it essential that businesses that want to reach their target audience optimize their websites to respond to this trend. What that also means is that marketing methods have to change to account for the shift to mobile use.

Mobile 214

Mobile Marketing Social Media eCommerce 214

Retail TouchPoints

APRIL 7, 2021

As we move into a second pandemic year marked by unprecedented shifts in consumer preferences and behaviors, one trend stands out: shoppers are turning to resale more than ever to optimize their at-home lifestyle. In 2019, the global resale apparel market was valued at $7 billion (U.S.). Here’s why. Hidden Treasures of Decluttering.

Consumer 169

Consumer Hobbies Retail Toys 169

Sailthru

DECEMBER 3, 2019

With an unusually late Thanksgiving, the 2019 holiday season is the shortest in seven years, though you wouldn’t know that from Cyber Weekend. Mobile Commerce Milestones. In 2018, mobile devices accounted for more than half of retail traffic during the holiday season for the first time. Smartphone sales are skyrocketing as well.

Small Business Retail 78

Small Business Retail Mobile Download Channel 78

ROI Revolution

DECEMBER 18, 2019

Published December 17, 2019. 2019 has almost come and gone. Before we roll into 2020, it’s important to take some time to reflect on the top 2019 digital marketing trends. These major 2019 trends were featured in our mid-year trends update and, as predicted, continued to dominate throughout the second half of the year.

Marketing 78

Marketing Mobile Channel Social Media 78

ROI Revolution

DECEMBER 6, 2019

Published December 6, 2019. As the weather turns colder and the holidays quickly approach, consumers are constantly on the lookout for that special deal for all of the items on their list. Let’s take a dive into Cyber 5 2019 for the answers to all of these questions and more! Cyber 5 2019 Statistics. This 19.7%

Mobile 78

Mobile Social Media eCommerce Apparel 78

Retail TouchPoints

JUNE 8, 2020

Virtually all recent smartphones come with NFC built in, so you can use a mobile wallet to pay with your phone without ever touching a terminal. How can consumers stay safe while using contactless payments? banks now offer NFC-enabled credit cards, although you may have to request one specifically.

Payment Services 213

Payment Services Consumer Vend Point of Sale 213

RTP blog

JULY 8, 2019

By Jamie Crespi, Blis Direct-to-consumer brands have been wildly successful the last few years — look at makeup and skincare company Glossier, which was just valued at $1.2 We live in a retail environment where consumers continue to demand more and more of the brands they buy from, or risk shuttering (as we’ve seen with Sears and Payless.)

Consumer 150

Consumer eCommerce Omnichannel Channel 150

Retail TouchPoints

MAY 31, 2022

Source: Coresight Research “Building Blocks of the Metaverse: 5G” Both at a consumer and an enterprise level, 5G is still in its infancy, but it’s expected to grow quickly and become the dominant mobile access technology by 2027 reaching 90% penetration in North America within that time, according to Ericsson.

Merchant Services 354

Merchant Services Retail Mobile Food and Beverages 354

Elsner

APRIL 23, 2020

The business owners started to put emphasis on consumer behavior so that they can provide an improved user experience. That’s when the eCommerce market biggies started to launch their mobile apps. As of September 2019, a whopping 150.6 million mobile users are accessing the Amazon app monthly. Shoppers Love Mobile Apps.

Mobile 90

Mobile eCommerce Customer Payment Services 90

GetElastic

DECEMBER 23, 2019

Reflecting on what resonated the most with you, our valued readers, we pulled the top 10 ecommerce articles from 2019. Check ‘em out: The truth about Apple Pay for ecommerce Apple reported retail giants J.Crew and Lululemon have raised mobile conversion with Apple Pay by 20% or more. Find out if Apple Pay is right for you.

Article 88

Article Cryptocurrencies B2B Customer Experience 88

Retail TouchPoints

JULY 23, 2021

Another residual challenge that arose due to circumstances, was a new consumer mindset. While consumers have the option to refresh their wardrobes online, conditions like increased unemployment and lower incomes shifted consumers from impulse buying to planned purchases. According to Digital Commerce 360 , “consumers spent $861.12

Fashion 264

Fashion eCommerce eCommerce Platforms Social Media 264

ROI Revolution

JANUARY 3, 2020

Welcome to the final monthly marketing recap of 2019! For our December 2019 marketing news recap, we’ll be covering some of the biggest news in the digital marketing world since last time , including slowing Instagram growth, new privacy laws impacting the U.S., the best marketing campaigns of 2019, and more.

Marketing 78

Marketing Social Media Food and Beverages Omnichannel 78

GetElastic

SEPTEMBER 30, 2021

Shopping online, interacting with social media, installing mobile apps – all these actions leave a trail of data used to identify people. January 21, 2019, Google LLC was fined €50,000,000 for insufficient legal basis for data processing. Think of the GDPR as a kind of consumer bill of rights governing data use.

Consumer 144

Consumer Information Fulfillment Social Media 144

ROI Revolution

OCTOBER 9, 2019

Published October 16, 2019. 2019 Holiday Season Could Jump 18% in Online Sales. For the 2019 holiday season (defined as November through January), online sales are predicted to grow in the range of 14% to 18% compared to 2018. Ecommerce sales are expected to hit $144 billion to $149 billion, which would be up from $126.4

Beauty and Health 60

Beauty and Health Books Department Stores Mobile 60

Forrester eCommerce

SEPTEMBER 24, 2019

Spain’s BBVA has come top in Forrester’s global mobile banking app reviews for the third year in succession. Over the past few months, a team of Forrester analysts and other researchers has reviewed the functionality and user experience of 54 leading mobile banking apps from around the world.

Banking 82

Banking Mobile Other Customer Experience 82

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

eCommerce 146

eCommerce Consumer Retail Payment Services 146

Retail TouchPoints

AUGUST 20, 2020

The retail giant also solidified its position in its home country of China, adding 16 million annual active consumers in Q2 for a total of 742 million. During the quarter, Alibaba also increased its number of mobile monthly active users (MAUs) in China by 28 million , reaching a total of 874 million. billion (U.S.) billion (U.S.)

Food and Beverages 295

Food and Beverages Beauty and Health eCommerce Toys 295

Retail TouchPoints

AUGUST 5, 2022

“When we think not just about last year but compare this to 2019 — before the pandemic — we see this really stark increase in spending,” said Katherine Cullen, Senior Director of Industry and Consumer Insights at NRF during the webinar. “To But compared to some of the other steps consumers are taking it really does tend to lag.

Electronics 312

Electronics Webinar Accessories Apparel 312

365 Retail

DECEMBER 16, 2021

Shoppers are forecast to spend £19.8bn using their smartphones and tablets this festive season, up 47% on 2019 which is the first comparative year, according to new data [1]. . Purchases made on all mobile devices are expected to account for 61.3% Purchases made on all mobile devices are expected to account for 61.3%

Mobile 52

Mobile PayPal Definition Consumer 52

Retail TouchPoints

AUGUST 2, 2022

Like so many consumers during the COVID pandemic, SNAP users moved their shopping online: 35,000 SNAP households shopped online in March 2020, but that number increased to more than 3 million in May 2022. The grant will provide funding to an organization that supports retailers as they adopt technology to align with SNAP online shopping.

eCommerce 289

eCommerce Travel Improvements Mobile 289

Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. In 2019, it declined to 6.7%

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Groove

AUGUST 4, 2020

billion in 2019, the second largest online shopping day ever (right behind 2018's Cyber Monday). Follow these 5 Black Friday strategy tips to drive more online revenue this year: Optimize for mobile. Optimize For Mobile. Optimize your mobile eCommerce design to target consumers who holiday shop on devices other than a desktop.

Shopping Carts 354

Shopping Carts Mobile eCommerce Recommendation Mobile 354

Fabric Blog

APRIL 29, 2021

Williams Sonoma is a publicly traded consumer retail company that sells kitchenware and home furnishings. In 2019, e-commerce represented 55% of the company's total sales and, in 2020, it represented 71%.

Mobile eCommerce 96

Mobile eCommerce eCommerce Home Furnishings Mobile 96

ROI Revolution

DECEMBER 11, 2019

Published December 11, 2019. consumers shopped over the holiday weekend , which is a 14.3% Additionally, the average consumer’s shopping cart was 6% larger at checkout. Consumers feel the pressure of getting all their shopping done in time for the holidays. October: 2019 Holiday Season, Alexa, & Personalization.

Shipping Costs 78

Shipping Costs Merchant Services Shopping Carts Mobile 78