Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 290

Shipping Costs Shipping Merchant Services Payment Services 290

Retail TouchPoints

APRIL 5, 2023

in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. Yalof explained that Tanger Outlets has a long-term vision, built around the experiences the company aims to create to drive traffic and foster long-term loyalty.

Food and Beverages 293

Food and Beverages Operations Consumer Omnichannel 293

Retail TouchPoints

AUGUST 7, 2020

One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping. However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty.

Consumer 250

Consumer Retail Merchant Services Document 250

Retail TouchPoints

JULY 12, 2022

By 2025, it’s estimated that nearly 75% of the global population and almost all smartphone users will be frequent AR users, according to a recent study by Snap and Deloitte Digital. What’s more, while most users today still see AR as a “toy,” the study found that 76% of consumers want AR tools they can use in their everyday lives.

Apparel 357

Apparel eCommerce Toys Omnichannel 357

RTP blog

JULY 8, 2019

And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years. Brands that can make it work will be able to expand and offer another layer into their customer experience, and give themselves a further competitive edge against legacy brands.

Consumer 150

Consumer eCommerce Omnichannel Channel 150

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 254

Technology Retail Customer Experience Presentation 254

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Omnichannel marketing is only a few clicks away! Try Omnisend free for 14 days!

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Fashion eCommerce Omnichannel Clothing 148

Retail TouchPoints

JULY 22, 2021

This has increased e-commerce’s share of global retail to 17% in 2020, up from 14% in 2019. According to a 2019 consumer behavior study, 74% of consumers turn to Amazon when they need to purchase a product. The overall consumer behavior has radically shifted, with people becoming cautious about how they are spending their money.

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eCommerce Retail Payment Services Social Media 302

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results.

Shipping Costs 230

Shipping Costs Payment Services Merchant Services Payments 230

Retail TouchPoints

JUNE 10, 2020

However, unchecked abuse of returns policies can put a merchant out of business: 54% of the merchants surveyed in a study conducted on behalf of Forter indicated that they lost more than $5 million in revenue each year due to returns abuse. According to the Fraud Attack Index , BORIS fraud rates rose steadily year over year — up 23% in 2019.

Shipping Costs 150

Shipping Costs Merchant Services eCommerce Accessories 150

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. The NMG turnover rate has dropped 20% from 2019, and time-to-hire fell 32% as the retailer filled 1,200 roles in fiscal 2021.

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Omnichannel Technology Channel eCommerce Platforms 214

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. Their instagram page consists of 2.6

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Omnisend

MARCH 31, 2021

In 2020 alone, there was a marked 25-35% decline in beauty-product sales compared to 2019: Image source. Beauty ecommerce businesses have major opportunities to line their pockets, now that customers are forced to find other ways to get their beauty products. But that doesn’t mean it’s easy. Image source.

eCommerce Marketing 204

eCommerce Marketing Beauty and Health eCommerce Marketing 204

Retail TouchPoints

NOVEMBER 6, 2023

However, there is some good news for brick-and-mortar retail and malls: Coresight Research recently reported that foot traffic at top-tier malls was up 12% on average in 2022 compared to pre-pandemic 2019 levels, while traffic at lower-tier malls was up 10%. With online purchases making up 15.1%

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Omnichannel Social Media Channel Mobile 282

GetElastic

NOVEMBER 18, 2019

I was honoured to chair the 2019 Savant eCommerce Barcelona event of two full immersive days in the stunning surroundings of the Cerveceria Moritz. The specially curated audience included over 100 leaders of ecommerce, digital, marketing, consumer experience (CX) and omnichannel from leading retailers and innovative start-ups.

eCommerce 88

eCommerce Omnichannel Payment Services Demo 88

Omnisend

MAY 5, 2021

BOPIS works particularly well within an omnichannel strategy , so after choosing the right ecommerce platform to host your store, you can look into a marketing platform that offers advanced omnichannel capabilities. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Omnisend

MAY 12, 2021

In 2019, more than 224 million Americans shopped online. With the help of an ecommerce interface that helps you be faster on the back-end while ensuring a fantastic customer experience, known as headless commerce. Reading Time: 12 minutes. Let’s discuss the key considerations to help ensure you select the ideal option.

Payment Services 137

Payment Services Merchant Services Magento eCommerce Platforms 137

Kibo

OCTOBER 5, 2021

Individualization—also called 1-to-1 personalization—is an ecommerce personalization technique that retailers use to automatically optimize customer experiences for each person. In one recent study of 1000 consumers, 80% indicated they want personalization from retailers. Real-Time Capabilities.

eCommerce 62

eCommerce B2C B2B Omnichannel 62

Omnisend

MAY 18, 2021

In fact, according to an in-depth study by the National Retail Federation, 2019 experienced a 700% increase in the purchase of CBD-based products. This should also be assisted by a strong omnichannel strategy. In turn, leading platforms like Shopify, BigCommerce, and Magento can help ensure positive customer experiences.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78

Sailthru

SEPTEMBER 18, 2019

This feature lets customers take a picture with their camera or smartphone or upload an image to see if Wayfair sells a similar item. In addition to creating a better customer experience, the visual search engine provides Wayfair with data that gives them insight into customer behaviors and preferences.

Home Furnishings 60

Home Furnishings Retail Customer Experience Mobile 60

OrderDynamics

JULY 23, 2019

The Full Retail Brand Experience. Hence, key to that is brand experience. As the Deloitte study: Global Powers of Retailing 2018 indicates, “90 percent of worldwide retail sales are still done in physical stores. Several studies point out that customers still prefer in-store shopping. Are You Ready?

Arts 50

Arts Retail Channel Comparison Shopping 50

Retail TouchPoints

SEPTEMBER 9, 2020

Studies show how the secondhand market has picked up its pace during the pandemic. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”. The platform also wanted to create a positive customer experience for sellers.

Jewelry 183

Jewelry Shipping Costs eCommerce Mobile 183

GetElastic

NOVEMBER 3, 2021

2019, and has been recently updated for comprehensiveness. Experiences to reach the modern consumer. Whether it’s Instagram or an interactive display, each one of these touchpoints is an opportunity to inspire consumers with product information or brand experiences. Studies show that it takes 2.8 Fast and intriguing.

Mobile 146

Mobile Payment Services Payments POS 146

365 Retail

FEBRUARY 1, 2022

The streaming platform, which launched in late 2019, feeds behavioural data into AI algorithms to serve personalised viewing suggestions to its 118 million global paid subscribers. Those customers who buy the recommended items within a week qualify for bonus points that result in a free drink. . A new calibre of brand loyalty.

Recommendation 52

Recommendation Arts Consumer Travel 52

Omnisend

JUNE 15, 2021

These trigger when a customer enters a specific lifecycle stage. This works in tandem with efficient segmentation and omnichannel marketing. . The Tech & Features Needed to Easily Perform Customer Lifecycle Marketing. This includes your marketing activities and customer data. With Omnisend, this is made simple.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Ecommerce Platforms

OCTOBER 14, 2019

B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. Also- they're omnichannel, meaning they allow the ability to engage cross-platform, providing deeper personalization. The problem?

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Omnisend

OCTOBER 30, 2020

Whatever the customer’s reasoning, there’s a way to pick up those potential lost customers: abandoned cart emails. Extensive studies on abandoned cart emails show that their average conversion rate is just over 18%—Omnisend customers average 25% (impressive, right?).

WooCommerce 151

WooCommerce Marketing Recommendation Social Media 151

OrderDynamics

OCTOBER 30, 2018

of the 2,026 Omni-2000 total global retailers offer the omnichannel experience. offering omnichannel retail. This is measured through the change in the click and collect shopping experience offered to consumers. This is a scaling back of the customer experience online. The coincidence being that 37.6%

Channel 50

Channel Multi-channel Retail Merchant Services 50

Retail TouchPoints

JULY 17, 2020

in 2014 to 40% in 2019. It’s not that anyone could have predicted a novel virus doing what it did and spreading like it did, but if people predict some sort of downturn scenario, then they are ready for when it happens. If we watch some of these trends, we’ll be more prepared going forward.”. over the past three years.

Retail 131

Retail Apparel Fulfillment eCommerce 131

Kissmetrics

MAY 31, 2018

billion on influencer marketing on Instagram in 2019. Your customers aren’t always online. Live events can provide a unique touchpoint for your customers that influencer marketing can’t. According to a recent study, “79% of brand respondents said they would execute more experiential programs this year compared to last.”.

Social Media 213

Social Media Marketing Merchant Services Events 213

Kissmetrics

MAY 31, 2018

billion on influencer marketing on Instagram in 2019. Your customers aren’t always online. Live events can provide a unique touchpoint for your customers that influencer marketing can’t. According to a recent study, “79% of brand respondents said they would execute more experiential programs this year compared to last.”.

Social Media 201

Social Media Marketing Merchant Services Events 201

OrderDynamics

MARCH 12, 2019

billion monthly users were active on WeChat, as of January 2019. They generate instant gratification and reducing the length of our customers’ shopping journey. Personal relationship : The same survey study shows us that, over 49% of people indicate messaging businesses offer them more truthful responses. As of an example, 1.5

Consumer 50

Consumer Channel Mobile Retail 50

ROI Revolution

MARCH 14, 2022

Direct to consumer (D2C) became a bigger focus for many brands during the pandemic as customers reduced their in-store shopping. billion in 2019, US D2C ecommerce sales are projected to reach $151.2 Read the case study here to learn more. Direct to Consumer. After hitting just $76.7 Emerging Marketplaces.

Marketing 78

Marketing eCommerce Social Media Shipping Costs 78

Retail TouchPoints

APRIL 9, 2024

Advertisers already have a healthy appetite for games advertising: IAB’s latest study on games advertising found that 40% of advertisers plan to boost spending in this area over the coming year, making it the third-most popular channel for increased investment, after social media ( 47% ) and digital video ( 40% ).

Games 239

Games Customer Consumer Fashion 239

CPC Strategy

MARCH 7, 2024

Note: Be on the lookout for Tinuiti’s Apparel Study, planned to launch in early ‘24! ” “In 2024, personalized customer experiences will take center stage on Amazon. .” With new tools like AMC Audiences , brands are more empowered to take direct action based on these omnichannel insights.

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Blog Shipping Costs Omnichannel Apparel 62

Retail TouchPoints

APRIL 25, 2023

And it certainly seems to appeal to younger consumers — a recent study from The Influencer Marketing Factory found that 47% of consumers who had made a livestream purchase in the U.S. Victoria’s Secret paused the event in 2019, and it’s been on hiatus since, but officials recently said it will be returning some time this year.

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Social Media Events Fashion Travel 192