Retail TouchPoints

SEPTEMBER 15, 2023

The global lifestyle apparel and accessories brand has opened its first new store since 2019 at the Cumberland Mall in Atlanta and has exceeded soft opening projections by 67.9%. This is a “key component” of the brand’s omnichannel growth strategy as it remains laser-focused on being a digital-first direct-to-consumer brand.

Accessories 264

Accessories Omnichannel Apparel Mobile 264

ROI Revolution

JULY 3, 2019

ROI Revolution had a great time at IRCE 2019. Omnichannel. One of the largest topics covered across sessions at IRCE was omnichannel commerce. Omnichannel refers to creating a seamless user experience across all communication channels and supporting resources. But what about improving customer acquisition ?

eCommerce 97

eCommerce Omnichannel Customer Experience Books 97

Retail TouchPoints

NOVEMBER 29, 2023

Coresight also found that traffic at top-tier malls was up 12% in 2022 over pre-pandemic 2019 levels, while traffic was up 10% at non-top-tier malls. Designing Around the ‘Mall Community’ The core trend inspiring landlords and developers to rethink malls design and overall experience is the evolution in where and how people live.

Small Business Retail 277

Small Business Retail Omnichannel Consumer Retail 277

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 338

Shipping Costs Shipping Merchant Services Payment Services 338

Retail TouchPoints

SEPTEMBER 11, 2020

These closures, along with the growth in our online business and expanded omnichannel capabilities, will allow us to more efficiently and profitably service our customers,” said Jim Bell, CFO of GameStop during a conference call discussing the retailer’s Q2 financial results.

eCommerce 299

eCommerce Omnichannel Operations Retail 299

Retail TouchPoints

APRIL 20, 2022

“If you think about our price point and our categories, it’s not like you’re strolling by and then you suddenly decide to buy a few hundred dollars’ worth of pillows,” said Rich Fulop, Co-Founder and CEO at Brooklinen in a July 2019 interview with Retail TouchPoints. You come there because you were looking for the best pillows.

Operations 293

Operations Shipping Costs Omnichannel Customer Data 293

Retail TouchPoints

NOVEMBER 23, 2020

Companies with strong online and omnichannel offerings were once again rewarded for their efforts, while those that have fallen behind in these areas continued to struggle — though their catch-up ecommerce efforts are starting to pay off. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers.

Omnichannel 228

Omnichannel Department Stores eCommerce Fulfillment 228

RTP blog

OCTOBER 3, 2018

Industry experts believe retailers will need to deepen their understanding and develop their capabilities in six key areas within e-Commerce: AI/Machine Learning , Personalization and Customer Engagement , Next-Generation Technologies , Global Commerce , Omnichannel and the Last Mile.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Retail TouchPoints

NOVEMBER 3, 2021

At Glossier, Leahy will be responsible for driving revenue and building end-to-end customer experiences across channels as head of the Retail, Sales, International and Operations teams. The addition of Maynes and Leahy’s experience with lululemon’s brick-and-mortar side could point to expansion for Glossier in this area.

Payments 264

Payments Payment Services Omnichannel Channel 264

ROI Revolution

JUNE 27, 2019

IRCE 2019 Day 2 had a lot of great content on AI, personalization, and improving customer experiences. As the CEO & Founder of Framebridge, Susan Tynan has learned tons of lessons on how to deliver great, focused customer experiences. One lesson was that business pressures always conspire against the customer.

Merchant Services 87

Merchant Services Customer Experience Blog Improvements 87

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

OCTOBER 13, 2020

He and Lindsay Mikos, Director of Omnichannel for the retailer, presented How Walgreens is Redefining Convenience With an Omnichannel Platform on Oct. 2019 around Christiansburg, Va. 13 at 3 pm (ET). Walgreens had initially launched the on-demand service in Oct.

Omnichannel 264

Omnichannel Games Presentation Supplies 264

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. In 2019, he was promoted to President and worked on several major initiatives, including accelerating omnichannel, expanding the brand’s retail footprint across the U.S.

Multi-channel 217

Multi-channel Accessories Omnichannel Fashion 217

Retail TouchPoints

OCTOBER 25, 2021

This new capability is an exciting way to help sellers reach and delight more customers with great products and convenience.”. Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store.

Multichannel 317

Multichannel Omnichannel Fulfillment Presentation 317

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 324

Consumer Omnichannel Leisure Supplies 324

OrderDynamics

JANUARY 24, 2019

NRF 2019 Observations . We’ve seen omnichannel, unified commerce, customer experience, AI, AR innovations emerge and become real. Another encouraging sign in 2018, has been companies focusing their strategies around the customer experience. Personalized Experiences Powered by AI & AR.

White Paper 52

White Paper Vend Customer Experience Events 52

Retail TouchPoints

APRIL 5, 2023

in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. Yalof explained that Tanger Outlets has a long-term vision, built around the experiences the company aims to create to drive traffic and foster long-term loyalty.

Food and Beverages 306

Food and Beverages Operations Consumer Omnichannel 306

Retail TouchPoints

AUGUST 3, 2020

Throughout 2019, “digitally native vertical brands” were the darling of retail. Outdoor Voices, Fabletics and Alo are just a few of the DTC brands in the space, vying against established, deep-pocketed, omnichannel leaders, such as lululemon and Nike. Away luggage is another DTC startup that shook its omnichannel cousins.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

Retail TouchPoints

FEBRUARY 7, 2023

Bain & Company data validate this perspective, noting that Europe managed to recover beyond the 2019 pre-COVID baseline due to the spike in tourism as well as solid local demand. It’s no surprise then that Gen Z and Gen Alpha’s spending power in the luxury market will grow 3X faster than other generations’ through 2030.

Payments 290

Payments Omnichannel Payment Services Consumer 290

Retail TouchPoints

OCTOBER 1, 2022

Now consumers expect omnichannel shopping options for cannabis just like they do for everything else. Sales rose from $13 billion in 2019 to $20 billion in 2020, and cannabis retailers’ status as essential businesses let them introduce new methods of selling to their customers.

Banking 328

Banking Retail Definition Customer Experience 328

OrderDynamics

APRIL 4, 2019

Will the New Checkout Feature on Instagram Will Help Omnichannel Retailers? It began its rollout on March 19 th , 2019. The goal in retail today is to enhance the customer experience. To do this, retailers want to make it as easy as possible for customers to discover the products they want. At least not yet.

Omnichannel 68

Omnichannel Retail Social Media Merchant Services 68

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Curbside pickup increased by more than 500% from the end of 2019 to August 2020. This ensures that regardless of the channel used, customer information is readily available when they switch touch points.

Payment Services 231

Payment Services Payments Retail Sporting Goods 231

Retail TouchPoints

JULY 30, 2020

“Our partnership with PICKUP is the latest in a series of investments aimed at creating a true omnichannel platform, and this work is now a key part of our success.”. In 2019, Big Lots instituted buy online, pick up in-store in all 1,400 of its stores, and the retailer rolled out curbside pickup chainwide when the COVID-19 pandemic began.

eCommerce 227

eCommerce Webinar Omnichannel Shipping 227

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Omnichannel marketing is only a few clicks away! Try Omnisend free for 14 days!

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Retail TouchPoints

MAY 18, 2023

A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints. In 2019, Touchland closed deals with notable retail partners like Urban Outfitters , Bloomingdale’s and Neiman Marcus.

POS 277

POS Channel B2C Social Media 277

Forrester eCommerce

NOVEMBER 11, 2019

Alibaba generated a staggering $38.4 billion in online gross merchandise value (GMV) on this year’s 11.11 (AKA Singles’ Day), up 26% year-on-year. It surpassed our earlier forecast of $37.4 billion in GMV, despite China’s economic slowdown and uncertainty generated by the trade war with the US.

Customer Experience 325

Customer Experience B2C Omnichannel Retail 325

Forrester eCommerce

JANUARY 6, 2020

Preparing for this years list of future channel trends has been an immersive experience to say the least. In 2019, I was able to talk to 497 companies one-on-one about their channel strategy and programs, including 130 of those face-to-face.

Channel 524

Channel Technology Customer Experience B2B 524

ChannelAdvisor

AUGUST 22, 2019

So… what advice does Forrester have for online sellers as we enter the final shopping seasons of 2019? Top Retail Technology Investments in 2019. For The Top Retail Technology Investments in 2019 , Forrester evaluated 18 different types of technologies used by dozens of industry professionals. Access the full report here.

eCommerce 45

eCommerce Omnichannel Document Online Retail 45

Retail TouchPoints

AUGUST 18, 2020

When Payless ShoeSource filed for bankruptcy protection in February 2019, the company began two months of liquidation sales for its portfolio of approximately 2,500 North American locations and wound down its e-Commerce operations. In an interview with The Wall Street Journal , Margolis said “starting from scratch puts us in a good position.”

eCommerce 206

eCommerce Payment Services Payments Omnichannel 206

Forrester eCommerce

NOVEMBER 3, 2019

11.11 (AKA Singles’ Day), the world’s largest online shopping event, is entering a new decade this year. Every year since 2013, event founder Alibaba has generated more online gross merchandise volume (GMV) than all US retailers put together have generated on Black Friday and Cyber Monday combined. In 2018, Alibaba generated a staggering $30.8

Events 218

Events Retail Customer Experience B2C 218

PFS

JANUARY 22, 2020

2019 certainly came with its challenges – from ongoing political turbulence to the evolving demands of today’s customer. The demand for omnichannel fulfilment. Challenge : The Europe TOP500 Report 2019 revealed that fast, free and convenient collection, delivery and returns are becoming the new standard for shoppers.

eCommerce 52

eCommerce Beauty and Health Fulfillment Order Fulfillment 52

Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. In 2019, it declined to 6.7% Despite the appeal and growth of ecommerce, retail profitability has been on a decline. Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte.

Retail 246

Retail Shipping Costs eCommerce Consumer 246

Retail TouchPoints

OCTOBER 6, 2022

In fact, McNamara noted that Mastercard predicts a comeback for Black Friday 2022, with total sales exceeding 2019 results. “This means a shift in promotional calendars,” noted Kroner, “and a bounce back to some promotional events we saw prior to the COVID period that are going to be core components of what happens this holiday season.”

Shipping Costs 285

Shipping Costs Payment Services Merchant Services Payments 285

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 278

Technology Retail Customer Experience Presentation 278

Retail TouchPoints

JULY 3, 2023

debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence.

Management 278

Management Payment Services Payments Operations 278

Retail TouchPoints

MAY 21, 2021

Large retailers like Target and Walmart continued to thrive in Q1 2021 on the back of their large store footprints and strong omnichannel presence. People are going to be time constrained and delivering a great customer experience is going to be a valuable asset.”. ’ ” said Anderson. One of the key answers is convenience.

Electronics 262

Electronics Apparel Retail Supplies 262

Wiser

MARCH 7, 2024

The speakers shared their frontline experiences and the strategic pivots they made to keep pace with the rapidly changing consumer expectations and market dynamics. Observations indicate a return to pre-pandemic buying patterns, with expectations aligning more closely with consumer behaviors seen in 2019.

Retail 78

Retail Technology Customer Experience Operations 78