Retail TouchPoints

AUGUST 3, 2020

What about retail, especially the brick-and-mortar variety? While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape.

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Outdoor Retail Beauty and Health Travel 299

Retail TouchPoints

OCTOBER 13, 2021

As consumers adopted more and more digital technologies to cope with social distancing during the early stages of the pandemic (ecommerce chief among them), their familiarity with these technologies grew — leading to a series of lasting consumer behavior changes that we’re still adapting to as an industry. Deliver a Data-Driven Story.

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Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

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Payment Services Payments Retail Sporting Goods 201

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. ” .

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Retail TouchPoints

AUGUST 16, 2021

The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%.

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Retail TouchPoints

MAY 31, 2022

But just like those other technologies, 5G is less a specific solution and more of an enabler. So what can retailers do with 5G? 5G is really three things — speed , latency and massive connectivity ,” said Michael Colaneri, a 30-year AT&T veteran who now leads the telecom’s retail business vertical. What is 5G, Really?

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Merchant Services Retail Mobile Food and Beverages 352

Retail TouchPoints

FEBRUARY 7, 2023

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating uncertainty throughout the retail industry. Bain & Company data validate this perspective, noting that Europe managed to recover beyond the 2019 pre-COVID baseline due to the spike in tourism as well as solid local demand.

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Payments Omnichannel Payment Services Consumer 288

Retail TouchPoints

APRIL 12, 2022

All Florida Walmart Health centers will utilize Epic health technology, a medical health record system that enhances communication among patients, health care professionals, insurance carriers and other stakeholders. in September 2019 and has since been followed by several more. The first Walmart Health center opened in Dallas, Ga.

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Omnichannel Technology Information Other 277

Wiser

MARCH 7, 2024

With the global pandemic acting as a catalyst for change, retailers have been thrust into a new realm of challenges and opportunities. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

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Retail Technology Customer Experience Operations 78

Retail TouchPoints

NOVEMBER 18, 2021

Macy’s is continuing its omnichannel evolution with the launch of a curated digital marketplace for both its flagship brand and Bloomingdale’s slated to open in the second half of 2022. The marketplace will expand the range of products carried by Macy’s and introduce new categories for the retailer on both macys.com and bloomingdales.com.

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Recommendation Omnichannel eCommerce Mobile 289

ChannelAdvisor

AUGUST 15, 2019

Having the right retail technology can give you a big competitive edge. Many brands and retailers are asking: What retail technology trends should we be prioritizing? Many brands and retailers are asking: What retail technology trends should we be prioritizing? Where should we invest now?

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Technology eCommerce Retail Subscription 45

Retail TouchPoints

APRIL 5, 2023

“We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. In addition, total tenant sales increased 11.8%

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Food and Beverages Operations Consumer Omnichannel 305

Retail Technology Review

DECEMBER 2, 2020

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

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Omnichannel Marketing Retail Channel 70

Retail TouchPoints

JULY 6, 2020

In an industry as diverse and wide-ranging as retail, there’s no one way to create a stellar brand experience — but there are a few common factors. With the worst of the pandemic in the rearview mirror, Hauss asked retailers what they had learned. In February 2019, e.l.f. Leading Through An Unpredictable Crisis.

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eCommerce Retail Mobile Presentation 297

Retail TouchPoints

MARCH 17, 2023

Society is changing rapidly, and retail needs to evolve just as rapidly to keep up, according to the Buying Into Better: The Future of the Consumer Industry report by Deloitte. The old way of doing retail was designed for a post-World War 2 world, and it’s time for companies to chart a new path into the future. “We

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Retail TouchPoints

JULY 3, 2023

debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “

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Retail TouchPoints

NOVEMBER 3, 2021

Glossier has set the gold standard for DTC success, but the retailer is not resting on its laurels as it expands in the brick-and-mortar space. The beauty brand is adding three new executives to its team: a CFO, an SVP of Retail and the new position of Chief Commercial Officer, who will help the team develop its plans for the future.

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Payments Payment Services Omnichannel Channel 261

Retail TouchPoints

MARCH 22, 2021

Airport retailer Paradies Lagardère is testing a contactless checkout experience in several U.S. airport locations, using the “Scan, Pay & Go” technology from MishiPay. The retailer is the first to introduce MishiPay’s checkout solution in the U.S.

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Payment Services Travel Gifts eCommerce Platforms 178

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Debbie Hauss, Editor-in-Chief: The continued transformation of retail as-we-know-it is a key strategic area retailers must be sure to stay focused on.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. Long-Term Investments in Omnichannel and Supply Chains Pay Dividends at Big Box Retailers. for the quarter.

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Omnichannel Department Stores eCommerce Fulfillment 203

365 Retail

OCTOBER 27, 2022

The Fragrance Shop today reported increased annual sales and profits as it bounced back from the impact of the pandemic and reaped the benefits of investment in its omnichannel strategy. . The UK’s largest independent fragrance retailer saw total turnover rise 42.5 per cent to 2019-20. . per cent to £156.83

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Retail TouchPoints

JULY 15, 2022

In fact, as the pandemic set in, 770,000 new businesses were created in the UK in 2020, a 30% growth compared to 2019. . A top priority for larger retailers and brands should be responding to customer feedback, queries and needs. . Customer care should therefore be at the forefront of building any successful brand.

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Small Business Retail Social Media Retail Leisure 260

Retail TouchPoints

JUNE 25, 2021

Retailers have innovated at unparalleled speeds over the past year to meet customers’ needs. The pandemic has forced retailers to shift their focus away from maximizing foot traffic within brick-and-mortars to developing and implementing immersive digital experiences both in-store and digitally. 5G as an Efficiency Driver.

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365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

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Technology Retail Omnichannel Improvements 52

Retail TouchPoints

AUGUST 3, 2021

The resale market is set to hit $36 billion by 2024, growing at 39% CAGR (versus overall retail at approximately 2% pre-pandemic). Fashion resale is quickly becoming a bright spot in an otherwise gloomy COVID retail slump. billion (RMB1.285 trillion) in 2019 — nearly 10 times the sales in the U.S., billion in 2019.

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Retail TouchPoints

JULY 2, 2020

When COVID-19’s stay-at-home orders halted most physical retail and boosted e-Commerce, it wasn’t just the brick-and-mortar retailers that were forced to make quick and decisive shifts. During April, the retailer saw a 350% increase in sales compared to April 2019. Wine.com Taps Experts To Ease Selection Process.

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eCommerce Retail Live Chat Home Furnishings 258

Retail TouchPoints

NOVEMBER 17, 2021

However, even amidst significant disruptions like data deprecation, advertising continues to perform well in today’s world, specifically in the luxury retail sector. 35% in 2019). Take an Omnichannel View. Accelerate Technological Transformation. While 80% of U.S.

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Retail TouchPoints

JULY 6, 2022

The retailer uses each of the nine locations to gain a better understanding of what shoppers want in their respective markets, and these actionable insights in turn power innovation and development for the chain as a whole. Stores Feature the Retailer’s Latest Tech Solutions. Food isn’t the Evolution Stores’ only focus.

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Food and Beverages Mobile Outdoor Omnichannel 274

Retail TouchPoints

OCTOBER 21, 2020

Bankruptcies and store closures are, unfortunately, ongoing features of the retail ecosystem. retailers announced 8,013 closures and UK retailers announced 2,094 closures year-to-date. and UK reported 9,832 and 771 closures, respectively, in all of 2019. The retailer plans to open 11 new U.S.

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Sporting Goods Retail Omnichannel Consumer 172

Retail TouchPoints

JUNE 11, 2020

Inditex may close 1,000 to 1,200 stores as the retailer puts a greater emphasis on e-Commerce operations. Most of the closures are expected to be smaller, non- Zara branded locations, and the retailer also plans to open 450 new stores fitted with the latest sales integration technology. Sales fell 44% to €3.3

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eCommerce eCommerce Platforms Omnichannel Fulfillment 210

Retail TouchPoints

JULY 30, 2020

billion , according to research from the National Retail Federation (NRF) and Prosper Insights & Analytics. Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. “As Retail, Wholesale and Distribution leader in an interview with Retail TouchPoints.

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Merchant Services Apparel Omnichannel Clothing 262

ROI Revolution

JUNE 17, 2019

IRCE is Internet Retailer ‘s annual conference for ecommerce businesses, and it kicks off next week at McCormick Place in Chicago, IL. We’ve compiled a list of some of the top sessions to check out at IRCE 2019. This year’s stellar lineup covers myriad topics related to retail and ecommerce to inspire your success.

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Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Through partnerships with schools across the country, it will provide students, teachers and their families with online connectivity technology, complimentary lunches and shoes.

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Retail TouchPoints

NOVEMBER 30, 2022

LaFleur is aligning its brick-and-mortar retail model with shifting client needs through: Elements including M.M. Retail TouchPoints (RTP): What was M.M. LaFleur’s inspiration for expanding from a showroom model into a traditional retail space? Twidwell: Absolutely.

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Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. The NMG turnover rate has dropped 20% from 2019, and time-to-hire fell 32% as the retailer filled 1,200 roles in fiscal 2021.

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Omnichannel Technology Channel eCommerce Platforms 240

Retail TouchPoints

OCTOBER 6, 2022

But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions. The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies.

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Shipping Costs Payment Services Merchant Services Payments 265

Retail TouchPoints

JANUARY 22, 2021

At the same time, the retailer will expand the footprint of its lingerie and activewear brand Aerie with 50 new storefronts opening in 2021, bringing the total to approximately 400 by year end. billion , up more than $400 million from 2019. That would be a significant increase from FY 2019, when revenue was $4.3

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Multi-channel Omnichannel Apparel Operations 192