Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic.

eCommerce 299

eCommerce Retail Payment Services Social Media 299

Retail TouchPoints

SEPTEMBER 11, 2020

Beginning in late July, a number of major retailers announced that they would be closing stores on Thanksgiving Day for the first time in years. holiday for the first time in 30 years , with many other retailers, including Target, quick to follow their lead. Consumers have mixed feelings on curbside. Invaluable Customer Service.

eCommerce 190

eCommerce Operations Fulfillment Customer Loyalty 190

Retail TouchPoints

DECEMBER 31, 2020

2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily.

Consumer 322

Consumer Omnichannel Customer Experience Technology 322

ChannelAdvisor

DECEMBER 19, 2020

There’s no doubt the e-commerce industry will continue to evolve in 2021, but there are some trends that will continue to remain front and center. Like the proliferation of direct-to-consumer brands, for example. To help, we’ve pulled together some of ChannelAdvisor’s most clicked, viewed and shared e-commerce resources.

eCommerce 105

eCommerce Fulfillment Webinar Shipping 105

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. In fact, apparel resale revenues are growing 24 times faster than retail apparel sales. .

Consumer 312

Consumer Clothing Retail Apparel 312

Forrester eCommerce

MARCH 9, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series.

Retail 319

Retail Customer Consumer Customer Experience 319

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The study draws on the expertise of its team of global analysts covering 100 countries around the world to identify the traits that will define consumer behavior this year.

Consumer 346

Consumer Omnichannel Events Customer Experience 346

Retail TouchPoints

MARCH 21, 2024

In the ever-evolving landscape of ecommerce, retailers face the ongoing challenge of adapting their cloud infrastructure to meet the demands of unpredictable consumer behavior. That’s why retailers must find ways to optimize their cloud resource planning strategies ahead of a time of demand.

eCommerce 199

eCommerce eCommerce Platforms Events Customer Experience 199

Forrester eCommerce

JULY 15, 2021

When the COVID-19 pandemic forced stores to close, online commerce pulled ahead at the fastest rate since 2002. By May 2020, more than six in 10 US online adults reported making an online transaction, such as purchasing groceries or ordering restaurant delivery, for the first time.

Consumer 493

Consumer Retail Customer Experience Customer 493

ChannelAdvisor

JUNE 29, 2022

The beauty industry is getting a digital makeover, according to eMarketer’s new report, US Beauty E-Commerce 2022: How to Win Over Gen Z and the Ever-Evolving Online Shopper. That’s because the online trends and habits consumers formed during 2020 (e.g., Four Trends Facing the Beauty Industry. Expanded Social Selling.

eCommerce 95

eCommerce Beauty and Health Social Media Specialty Retailers 95

Retail TouchPoints

AUGUST 17, 2022

It’s hard to say that 2022 has been the year of ecommerce so far. According to the latest Mastercard SpendingPulse report, ecommerce transactions have declined 1.8% The ultimate approach that smart ecommerce companies follow in that regard is automation. The power of ecommerce automation is typically two-fold.

eCommerce 359

eCommerce Payment Services Channel Social Media 359

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover.

Retail 274

Retail Social Media Channel Multichannel 274

Forrester eCommerce

MARCH 17, 2020

To understand how Forrester’s predictions will unfold in the retail industry in 2020, my colleague Madeline Cyr and I interviewed experts within Forrester for our “Applying 2020 Predictions To Retail” series. Madeline Cyr: You predict that […].

B2C 351

B2C Marketing Retail Management 351

Retail TouchPoints

JANUARY 20, 2021

Translated into the world of online marketplaces, it’s certainly true that the massive COVID-19 shift to ecommerce was a boon to the biggest marketplaces: Amazon , Alibaba , eBay and Walmart. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. Census Bureau reported that ecommerce was 9.8%

eCommerce 256

eCommerce Fulfillment Customer Experience Shipping Costs 256

Retail TouchPoints

JULY 2, 2020

For consumers, that’s a lot of power. And for retailers, that’s a lot of competition. Retailers that can provide a satisfying shopping experience have a strong advantage, but consumers are a demanding bunch. On this front, e-Commerce giant Amazon leads the pack with same-day, next-day and two-day delivery options.

eCommerce 277

eCommerce Fulfillment Order Fulfillment Shipping Costs 277

Forrester eCommerce

FEBRUARY 3, 2021

Our latest update to our Digital Go-To-Market Review series for brands looks at the consumer electronics sector. Electronics store sales peaked in 2007, and since then, an ever-growing proportion of consumer electronics sales has moved online.*

Consumer Electronics 430

Consumer Electronics Electronics Consumer Marketing 430

365 Retail

JANUARY 17, 2024

Rapid growth in e-commerce presents plenty of opportunity for retailers but can also prove a big challenge that leaves small and medium-sized businesses behind. The most recent ONS Retail Sales data (Great Britain, January 2022) shows that the proportion of online sales in the UK stands at 25.3%.

eCommerce 52

eCommerce Shipping Costs Fulfillment Shipping 52

ChannelAdvisor

NOVEMBER 21, 2022

It doesn’t really matter whether you’re new to the e-commerce game or you’ve been selling on marketplaces for years — the pace of change is enough to overwhelm even the most seasoned veteran. . Consumer expectations change. 10 Best Practices to Improve E-Commerce Sales. Entice consumers with appealing content. .

eCommerce 98

eCommerce Shipping Costs Fulfillment Social Media 98

Retail TouchPoints

JUNE 15, 2020

These consumer sentiments, along with the need to protect the health of both shoppers and store associates, means retailers need to be stringent about enforcing social distancing and other safety measures as they reopen. In fact, displaying an abundance of caution will be required to bring many consumers back into physical stores.

eCommerce 134

eCommerce Consumer Retail Payment Services 134

Retail TouchPoints

JUNE 16, 2020

The COVID-19 pandemic has led to one of the worst financial quarters in retail’s modern history, and the near-universal rise in e-Commerce sales is of little comfort to retailers that are staring down double-digit declines in their brick-and-mortar businesses. Successful Omnichannel Retailers Reap E-Commerce Benefits.

eCommerce 169

eCommerce Retail Omnichannel Shopify 169

Ecommerce Guru

DECEMBER 5, 2019

In the field of Online Retailing, there are basic changes that are bearing at present. However, it’s not all about technology a business person should also notice the new business models which affect e-commerce along with change consumer behavior and expectations.

eCommerce 72

eCommerce Presentation Mobile Online Retail 72

Fabric Blog

APRIL 29, 2021

Williams Sonoma is a publicly traded consumer retail company that sells kitchenware and home furnishings. In 2019, e-commerce represented 55% of the company's total sales and, in 2020, it represented 71%.

Mobile eCommerce 96

Mobile eCommerce eCommerce Home Furnishings Mobile 96

Retail TouchPoints

SEPTEMBER 4, 2020

Behavioral Personalization : In the post-COVID era the closure or inaccessibility of physical stores has led to an acceleration in the movement of sales towards e-Commerce. Many e-Commerce sites have experienced increases in traffic and sales volumes equivalent to the holiday period in a normal year. According to the U.S.

eCommerce 139

eCommerce Multi-channel Merchant Services Department Stores 139

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. And yet the process that brands use for bringing products to market to serve that consumer hadn’t evolved at all.

Consumer 261

Consumer Merchant Services Retail Social Media 261

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands. on average.

Consumer 306

Consumer Shipping Costs Shipping Small Business Retail 306

365 Retail

NOVEMBER 3, 2022

WatchPilot’s online site first launched in 2020. Tim Harrison, Co-Founder of Watch Pilot says: ‘We are all very excited for the launch of the new e-commerce website , offering our customers a greatly improved user experience featuring content rich brand pages for those customers looking for a greater brand experience.’.

eCommerce 82

eCommerce Shopify Improvements Events 82

Retail TouchPoints

SEPTEMBER 16, 2021

Suffice it to say that social commerce has arrived in America. However, one reason for this flurry of enhancements is that there’s still considerable friction in social commerce processes. Whether social commerce will play a crucial role in retail going forward is no longer a question. billion in sales in 2020.

Consumer 288

Consumer Social Media Retail Multi-channel 288

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. 31, 2021. “We’re

Shipping Costs 257

Shipping Costs Consumer Supplies Merchant Services 257

lateshipment

OCTOBER 16, 2020

A question that is largely on the minds of retailers and consumers alike. With COVID-19 still at large, consumers will be making difficult shopping choices and retailers will be scratching their heads for a strategy that will bring them a great sale. What are consumers planning? In 2019, holiday sales were up 4.1%

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

DECEMBER 27, 2022

retail sales excluding automotive increased 7.6% The index, which was not adjusted for inflation, measured in-store and online retail sales across all forms of payment. Ecommerce accounted for 21.6% of total retail sales, up from 20.9% year-over-year for the period from Nov. 1 though Dec. in 2021 and 20.6%

Automotive 260

Automotive Retail Gifts Online Retail 260

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

eCommerce 305

eCommerce Shipping Costs Gifts Merchant Services 305

ChannelAdvisor

MARCH 25, 2021

Last year, we examined the impact of the then-emerging COVID-19 pandemic on e-commerce in a multi-part series using aggregate global marketplaces gross merchandise value (GMV) data from our platform. To summarize last year, we began the year with normal year-over-year e-commerce growth rates until mass shutdowns started mid-March.

eCommerce 90

eCommerce Beauty and Health Accessories Supplies 90

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. How AWS works with retailers to continuously increase the speed of innovation every year.

Operations 335

Operations eCommerce Retail Fashion 335

Retail TouchPoints

AUGUST 12, 2020

Even with 74,000 personal shoppers and its recently launched Express Delivery service, Walmart has faced challenges keeping up with demand as consumers escalate both their online ordering and their expectations for faster home delivery. e-Commerce to 5.8% in 2020, up from 4.7% e-Commerce to 5.8%

eCommerce 359

eCommerce Electronics Consumer Improvements 359

SellBrite

DECEMBER 20, 2019

And ecommerce sales in the United States alone accounted for more than 11% of all retails sales in the third quarter of 2019. The ecommerce business is booming and will continue to grow in 2020. But as businesses experiment and try to give consumers what they want, the online retail space is changing rapidly.

eCommerce 184

eCommerce Social Media Merchant Services Payment Services 184

Retail TouchPoints

JANUARY 6, 2022

Yahoo has partnered with ecommerce enablement software MikMak to offer add-to-cart functionality and ecommerce analytics for advertising campaigns on its properties, which include Yahoo Finance, TechCrunch and AOL. Yahoo’s move to make its advertising products shoppable mirrors the current retail media trend.

Retail 246

Retail eCommerce Analytics Shopify eCommerce 246

Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months.

Consumer 309

Consumer Toys Department Stores Fulfillment 309