365 Retail

AUGUST 2, 2021

Supporting this expansion will be the recruitment of new talent, with a raft of new full-time positions being recruited this year across various disciplines, from sales and marketing to customer success, operations and design.

Customer Retention 109

Customer Retention Arts Operations eCommerce 109

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 212

Payments Payment Services Customer Experience Social Media 212

Kissmetrics

MAY 4, 2021

What’s more: research shows they generate double the sales of paid ads and with a 37% higher customer retention rate. Once you’re armed with this information, you can select your channels. Select Your Channels. There’s no wrong answer for which social channels to be on and avoid. Understand All Channels.

Social Media 334

Social Media Blog Channel Events 334

lateshipment

MARCH 9, 2022

Estimates from the State of Holiday Shipping report from LateShipment.com predicted that between 16% to 20% of packages shipped with UPS and FedEx will not arrive on time during the 2021 holiday season. And remember, even one prominent bad review on a social channel can turn away hundreds of potential buyers.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

365 Retail

JANUARY 31, 2022

Leading insights-led customer engagement platform, MoEngage , has announced a four-fold increase in European revenues year-on-year, as it looks to accelerate its next growth phase, consolidating its position as a martech leader while opening up new European markets in 2022.

Customer Retention 52

Customer Retention Mobile Technology Games 52

GetElastic

SEPTEMBER 7, 2021

of US retail ecommerce sales will come from subscriptions in 2021, totally $26.67 According to a new "FutureBuy 2021" study from GfK 34% of millennials (up by 16 percentage points) said they are likely to continue shopping via subscriptions. And, I'm not the only one. They forecast that 3.0%

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

Omnisend

APRIL 27, 2021

With ecommerce and m-commerce continually growing as the most popular online channels, these will likely significantly impact the growth of the online footwear market. Brands such as Tastemaker Supply have applied vegan leather to classic shoe designs, helping customers maintain their style while helping the environment: Source.

eCommerce 78

eCommerce Fashion Apparel Shopify 78

365 Retail

NOVEMBER 14, 2022

As the supply chain issues and labour shortages that defined the 2021 festive period are more or less resolved, the opportunity for a strong peak period presents itself. In fact, in 2021, the UK alone accounted for over ten per cent of global Black Friday searches online. Plan, plan and plan some more!

Payment Services 57

Payment Services Shipping Costs Merchant Services Order Fulfillment 57

Smile.io

FEBRUARY 24, 2023

As we enter a period of economic uncertainty, one thing will be more important than anything else for small business owners–customer retention. When customers are spending less on discretionary purchases, it’s important to emphasize loyalty. What is customer retention?

Customer Retention 74

Customer Retention Customer Social Media Merchant Services 74

Kibo

DECEMBER 8, 2020

To discuss how excellent personalization strategies will help retailers attract and retain customers, Digital Commerce 360 spoke with Meyar Sheik, president and chief commerce officer at Kibo. This Q&A Is Part Of The 2021 Leading Vendors Report. It’s their customer retention strategy. Read The Report.

Retail 62

Retail Arts Customer Retention Recommendation 62

AcquireConvert

OCTOBER 23, 2022

Email marketing is the practice of sending personalized emails to groups of customers in your list — usually with the aim of customer education, customer acquisition or customer retention. Additionally, 64 percent of small businesses used email marketing to reach customers in 2021, according to Campaign Monitor.

Marketing 52

Marketing Mobile Small Business Retail Customer Retention 52

ROI Revolution

MAY 6, 2021

Published May 6, 2021. According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. Claim your copy!

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Smile.io

FEBRUARY 1, 2023

According to an article from US News , the number of Black small-business owners was 28% higher in the third quarter of 2021 than it was pre-pandemic.This is a step in the right direction and it’s time to keep the growth going. According to the 2021 Annual Business Survey from the U.S. billion in annual receipts, 1.3

Food and Beverages 129

Food and Beverages Beauty and Health Gifts Accessories 129

GetElastic

OCTOBER 6, 2021

Earlier this year Gartner boldly stated in their Predicts 2021 Report: COVID-19 Drives Accelerated Shift to Digital and Commerce Model Evolution that, “By 2023, 30% of enterprise marketplaces will transition into a majority third-party seller model for better profitability.”

Payment Services 78

Payment Services Merchant Services eCommerce Shipping Costs 78

Kissmetrics

APRIL 2, 2021

You may recognize a need for more and better leads or higher customer retention. You may realize better systems in your sales and marketing process could create a better experience for your customers. For example, Facebook advertising is a popular channel for companies to build visibility with relevant audiences.

Information 260

Information Marketing B2B Customer 260

ecomdash

NOVEMBER 26, 2018

Listing hundreds of products on 5 different channels that charge listing fees isn’t a smart strategy. Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. billion by 2021 , and it’s just the beginning. Fewer Listing Fees.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Korona

NOVEMBER 30, 2022

Ensure you communicate the right messages, set the right discounts, and sell on the right channels. When you have a strong referral marketing program, you enable your existing customers to attract new buyers to your brand. This significantly reduces the expense of acquiring new customers and increases customer retention.

Shipping Costs 52

Shipping Costs Marketing PPC Gifts 52

Ecommerce Platforms

MARCH 15, 2021

It's designed to help ecommerce brands utilize historical data to retain customers and grow sustainably. Metrilo operates with the understanding that customer retention using their methods (more on this in a sec) boasts lower acquisition costs and better profit margins. Social channels. Revenue generated by coupons.

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Payoneer

FEBRUARY 22, 2023

million in revenue in 2021. billion annually through 2021. This will help build customer trust and credibility and ultimately increase customer retention and loyalty. Social media can be a powerful tool for building brand awareness and engaging with customers. The top three stores, including Slot.ng

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Ecommerce Platforms

JULY 10, 2021

Using analytics unlocks a fair few benefits, including: Being able to gather accurate data to offer better, personalized, customer-focused marketing and customer service. . Get a proper feel for customer retention and churn. Each time a customer visits your eCommerce store, KISSmetrics creates a customer profile. .

Shopify 211

Shopify Shipping Costs SEO Live Chat 211

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. Customer Journey Map and Performance Measurement – 2021. Customer Funnel.

Webinar 78

Webinar eCommerce Shipping Costs Omnichannel 78

365 Retail

MARCH 15, 2022

With retail analyst Gartner estimating that smartphone sales grew 11% globally in 2021 , mCommerce sales are anticipated to reach in excess of £92.17billion next year. Despite this channel convergence, retailers still struggle to join the dots between shopper interactions across touchpoints.

Channel 52

Channel Mobile Consumer Customer Retention 52

Korona

AUGUST 26, 2022

From Q1 of 2020 to Q4 of 2021, the amount of marijuana flower sold grew from $48 million to $223 million. . Acquiring multiple licenses as well as setting up grows, production sites, distribution channels, and retail shops obviously requires significant capital investment. Open up your dispensary to as many channels as possible.

POS 59

POS Point of Sale Operations Social Media 59

iVend

MARCH 14, 2022

billion market in 2021 , nor that it is forecast to continue to grow at 6% over the next seven years. Shoppers are also returning in their droves to brick and mortar shopping – PWCs’ 2021 Global Consumer Insights Pulse Survey found that almost half the respondents now visit physical retail stores, with 75% planning to do so.

Omnichannel 98

Omnichannel Retail Channel Customer Retention 98

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 78

Customer Customer Retention Social Media Merchant Services 78

GetElastic

APRIL 28, 2022

In 2021, U.S. An example of a DTC eCommerce brand is Glossier, a company in the beauty industry, which uses the platform Contentful to facilitate their sales channels. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences. Now isn't that crazy!

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

GetElastic

JANUARY 13, 2022

This is not groundbreaking but validates their prediction, “By 2025, organizations offering a unified commerce experience by frictionlessly moving customers through journeys will see at least a 20% uplift in total revenue.”. Marketing, Sales, IT, Customer Service etc.) Unified Commerce Experience.

Omnichannel 78

Omnichannel Customer Retention Social Media Customer Experience 78

GetElastic

JULY 22, 2022

This post was originally published in 2021 and has been updated for relevancy. Front and center in any conversation about commerce are the words personalization, omnichannel, customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

GetElastic

NOVEMBER 29, 2022

The numbers (from the mouths of actual shoppers) help tell the story: Purchase frequency is 250% higher on omnichannel vs. single channel, and the average order value is 13% higher for omnichannel vs. single channel. Customer retention rates are 90% higher on omnichannel vs. single channel. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. That’s why UK coffee brand, Pret a Manger launched their loyalty program, Pret Perks in November 2021. increase from last year's points earned.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Omnisend

APRIL 20, 2021

Believe it or not, m-commerce has already taking up the majority of global ecommerce sales: almost 73% of global sales are expected to come from mobile shopping in 2021 alone. After all, customers come to you in the hope of getting their problems solved by your products or services. Why Choose Mobile Commerce? Image source.

Mobile 78

Mobile Payment Services Omnichannel Social Media 78

Korona

JULY 13, 2022

Segmented consumer data and trend forecasting helps producers and dispensaries increase sales and build customer retention. That’s why keeping your clientele intrigued by your products and promotions is essential to maintaining sales and retaining your customer base. . Brightfield Group.

Payment Services 52

Payment Services POS Retail Point of Sale 52

Ecommerce Platforms

JULY 19, 2021

Top brands like office supplies manufacturer Quill have already taken the huge step into direct-to-consumer marketing and it is predicted that a lot more producers will forward their steps in 2021 and beyond. So it won't be a best practice for direct-to-consumer brands to simply replicate the current customer experience.

Consumer 197

Consumer Marketing Shipping Costs Article 197

Ecommerce Platforms

JULY 19, 2021

Top brands like office supplies manufacturer Quill have already taken the huge step into direct-to-consumer marketing and it is predicted that a lot more producers will forward their steps in 2021 and beyond. So it won't be a best practice for direct-to-consumer brands to simply replicate the current customer experience.

Consumer 197

Consumer Marketing Shipping Costs Article 197

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

ROI Revolution

AUGUST 5, 2021

Updated August 5, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Claim your copy so you can profit off of this channel’s meteoric rise. Citibank saw spending on cards increase 40% in Q2 2021. Published March 12, 2020. billion in 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197