Retail TouchPoints

FEBRUARY 27, 2024

The retailer plans to rationalize and monetize its supply chain asset portfolio, streamline fulfillment, improve inventory planning and allocation and deliver a scalable technology platform. lower than the same period in 2022, with comp sales down 5.4% drop from 2022. Q4 net sales of $8.1 billion were 1.7%

Department Stores 270

Department Stores Fulfillment Supplies Improvements 270

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. trillion worldwide, equivalent to both 10.3%

Payment Services 354

Payment Services Shipping Costs Electronics Fulfillment 354

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. billion in 2022.

Mobile 255

Mobile Recommendation Technology Customer Experience 255

365 Retail

JUNE 20, 2022

Fulfilment – both in terms of delivery and returns – top shoppers’ considerations when buying online, the latest research from Retail Technology Show , the flagship event for retail, reveals. Fulfilment is the next battleground,” Matt Bradley continued. “The

Fulfillment 76

Fulfillment Technology Shipping Costs Retail 76

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2022. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. While Amazon’s retail sales growth held steady from 2022, AWS’ growth of 16% to $21.4

Retail 330

Retail Technology Games Fulfillment 330

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S. During the call on Nov.

Supplies 275

Supplies Fulfillment Omnichannel Customer Experience 275

ESW

DECEMBER 4, 2023

Brands maintain control over every aspect of their experience, from their data and the look and feel of their ecommerce sites to their content, catalogue, payments, fulfilment, and delivery and returns experience. The post ESW Named As Shopware Gold Technology Partner appeared first on ESW.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

MARCH 20, 2024

The Flashfood app is now available at 44 Lucky stores in the San Francisco Bay Area and will expand to other Save Mart banners’ locations to fulfill customer demand. More than 11 million tons of food went to waste in California alone in 2022, according to Flashfood.

Payment Services 255

Payment Services Fulfillment Operations Technology 255

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. Named the Vault , the space launched in June 2022, and eBay forecasts that it will hold up to $3 billion in assets within the next few years. The deal is expected to be completed by Q1 2023.

Hobbies 235

Hobbies Order Fulfillment Omnichannel Fulfillment 235

Retail TouchPoints

SEPTEMBER 1, 2022

Heading into the 2022 peak season, everything old is new again. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers.

Fulfillment 290

Fulfillment Retail Supplies Operations 290

Retail TouchPoints

DECEMBER 29, 2021

Thanks to the latest technological developments, the warehouse-first marketing approach has been losing steam, and online purchases are taking the lead. Virtual reality functions and applications are emerging as innovative solutions to fulfill customers’ demands, playing a crucial role when facing the industry’s most pressing challenges.

Hobbies 277

Hobbies Outdoor Technology Arts 277

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 266

Technology Shipping Costs Omnichannel Mobile 266

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 256

Retail Clothing Events Games 256

Retail TouchPoints

MAY 25, 2023

The sale of Zulily is part of Qurate’s three-year transformation strategy , launched in June 2022 and dubbed Project Athens. He added: “Zulily has been a trailblazer in using technology to create a compelling online customer experience.

Apparel 242

Apparel Banking Fulfillment Online Retail 242

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 287

Fulfillment Omnichannel Shipping Costs Supplies 287

Retail TouchPoints

FEBRUARY 8, 2024

Broadcasters then could look to get more out of their product by extending the customer experience beyond the TV show. As with any first-party data collaboration, it is paramount that media owners ensure they have the technology in place to facilitate security and privacy. Lucy Cunningham is Enterprise Sales Director at InfoSum.

Payments 302

Payments Payment Services Retail Channel 302

Retail TouchPoints

MARCH 28, 2024

drivers an average of 51 hours of lost time in 2022, and that number is on the rise — in 2021, the average was 36 hours. To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology.

Technology 280

Technology Presentation Travel Operations 280

Retail TouchPoints

APRIL 20, 2023

With our shared passion for innovative urban design, sustainability and technology, we believe that robot delivery with Uber Eats is a great fit for Fairfax consumers looking for a fun and convenient way to grab their next meal.”

Customer Experience 262

Customer Experience Mobile Technology Consumer 262

Retail TouchPoints

DECEMBER 29, 2021

Thanks to the latest technological developments, the warehouse-first marketing approach has been losing steam, and online purchases are taking the lead. Virtual reality functions and applications are emerging as innovative solutions to fulfill customers’ demands, playing a crucial role when facing the industry’s most pressing challenges.

Hobbies 197

Hobbies Outdoor Technology Arts 197

Retail TouchPoints

NOVEMBER 2, 2023

“We’re constantly striving to make Amazon Business the best place for small businesses to fulfill their buying needs,” said Todd Heimes, Director of Amazon Business Worldwide in a statement. Integrating Affirm as a payment option helps us do just that, while providing more flexibility and convenience to our customers.

Payments 223

Payments Customer B2B Fulfillment 223

Retail TouchPoints

MAY 16, 2022

The customer experience must be unique and special, and when brands offer this, they will benefit from the peer-to-peer sharing in which consumers engage following a positive interaction with retailers. “The Even technological innovation is not going to be a competitive advantage.

Improvements 269

Improvements Customer Retail Consumer 269

Retail TouchPoints

SEPTEMBER 26, 2023

Don’t oversell products if you don’t have the supply to fulfill orders. According to our data, we see that the “second Prime Day” (in 2022 known as the Prime Early Access Sale, in 2023 known as Prime Big Deal Days) was slightly less competitive than BFCM, with 7% less ad spend. What sold through? What still needs to ship?

Supplies 261

Supplies Fulfillment Shipping Costs Shipping 261

Retail TouchPoints

JULY 17, 2023

Connecting the world of physical objects into a smart network, IoT technology brings new business opportunities for retailers and provides data-driven insights for decision-makers. billion in 2022 and is expected to grow at a CAGR of 28.4% Example: Walmart Walmart is applying IoT technologies for effective store equipment management.

Food and Beverages 241

Food and Beverages Payment Services Retail Payments 241

Retail TouchPoints

NOVEMBER 22, 2023

“Adding Uber Eats to our stable of marketplace options was a natural next in expanding convenient access to our better-than-elsewhere bargains and fulfilling the omnichannel objective within our multi-year plan,” said Matt Weger, SVP and Chief Digital and Technology Officer at Big Lots in a statement. and Canada in a statement.

Fulfillment 147

Fulfillment Omnichannel Technology Consumer 147

Retail TouchPoints

APRIL 22, 2022

Good news: you can satisfy your curiosity on these and dozens of other topics in one place, the 2022 Retail Innovation Conference & Expo , coming up May 10-12 at McCormick Place in Chicago. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Workshop 313

Workshop Omnichannel Arts Fulfillment 313

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In fact, last peak season, at least 10% of orders were returned each week from November 2022 to mid-January 2023, per Salesforce data, as U.S.

Fulfillment 291

Fulfillment Shipping Costs Supplies Operations 291

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 224

Supplies Beauty and Health Payment Services Fulfillment 224

Retail TouchPoints

MARCH 21, 2022

As last mile efficiency has moved from a nice-to-have to a business necessity, some of the world’s largest companies — including Target , Walmart , Shopify, Microsoft and FedEx — have introduced technology designed to tackle logistics complexities that can include real-time challenges like weather, traffic and street construction.

Shopify 218

Shopify Fulfillment Technology Improvements 218

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 263

Consumer Supplies Fulfillment Technology 263

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. In fact, not only does discounting eat into margins, it reduces Average Order Value and Customer Lifetime Value as a result. As 2022 wraps up, it’s time for a “reset.”

eCommerce 234

eCommerce Shipping Costs Retail Recommendation 234

Retail TouchPoints

APRIL 5, 2023

Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. in the 2022 fiscal year compared to 2019, thanks to the changing mix of retailers in the comparable pool as well as retailer expansions that occurred during the year. In addition, total tenant sales increased 11.8%

Food and Beverages 305

Food and Beverages Operations Consumer Omnichannel 305

Retail TouchPoints

JANUARY 3, 2023

15, 2022 at Tanger Outlets in Riverhead, N.Y., Laugh aligned CS Hudson’s knowledge with the power of social good while enabling the use of today’s most current in-store and online technology to drive better customer experiences and awareness. The fifth annual “Live. Laugh” Pop-Ups for Good event, held Dec.

Toys 263

Toys Games Accessories Events 263

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S. It’s not enough to solely collect the data.

Retail 252

Retail Shipping Costs Fulfillment Shipping 252

PFS

APRIL 27, 2018

Fulfillment Technologies & Innovations Changing the Game. With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year) 1 , retailers and fulfillment providers are amping up their distribution centers to meet ever-increasing demand. Let’s take a look at what the pros are doing.

Fulfillment 40

Fulfillment Games Technology Shipping Costs 40

Ecommerce Platforms

AUGUST 15, 2022

Read below for all the Make it Big Conference details for 2022, including: What is Make it Big? Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference. Workshops to expect The lineup of guest speakers Keynote speakers How to register for the 2022 Make it Big Conference.

BigCommerce 104

BigCommerce Workshop eCommerce Platforms Small Business Retail 104

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We This helped customers trust that we will deliver them the items they need quickly and easily.”

Payment Services 241

Payment Services Operations Omnichannel Fulfillment 241

Retail TouchPoints

NOVEMBER 1, 2022

However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results. Leading retailers have addressed these challenges head-on by adopting new technology such as location infrastructure. How do These Strategies Drive Results?

Payment Services 260

Payment Services Retail Shipping Costs Mobile 260