Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. Loyalty Shifts to Value.

Shipping Costs 280

Shipping Costs Gifts Fulfillment Consumer 280

Forrester eCommerce

JUNE 6, 2022

Forrester’s Customer Experience Benchmark Survey, US Consumers, 2022, reveals that CX quality in the US has fallen back to early-2020 levels, reversing gains made in 2021.

Customer Experience 195

Customer Experience Customer Consumer Customer Loyalty 195

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Forrester eCommerce

AUGUST 8, 2022

Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.

Retail 195

Retail Customer Customer Loyalty Customer Experience 195

Forrester eCommerce

JANUARY 17, 2024

We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands that they interacted with in the past 12 months, using the standard NPS […]

Customer Experience 285

Customer Experience Recommendation Consumer Customer 285

Prisync

AUGUST 24, 2022

What are some of the most successful technologies that will be shaping the E-Commerce loyalty programs in 2018 and beyond? Find out more in this post.

eCommerce 76

eCommerce Customer Loyalty Customer Technology 76

Forrester eCommerce

SEPTEMBER 19, 2023

US financial services brands are struggling to earn high levels of customer trust. Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.

Financial Services 424

Financial Services Banking Improvements Management 424

Ecommerce Platforms

JUNE 15, 2022

They represent a potentially dissatisfied customer, additional costs, and a loss of revenue that you had already presumed in your pocket. However, returns don’t have to mean the end of a relationship with that customer. Return Rabbit is a Shopify app that allows you to streamline and customize your returns process.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Forrester eCommerce

JUNE 27, 2022

Consumer behaviors and ambitions caused enterprises and brands to innovate in new ways to sustain engagement with their customers, helping them cope through disruption while delivering positive experiences that ease their daily lives. Recently, Forrester released its US Customer […].

Technology 367

Technology Consumer Customer Customer Loyalty 367

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Forrester eCommerce

OCTOBER 27, 2021

In 2022, consumers will continue testing new ways to fulfill their needs with an eye towards long-tail pandemic disruption. In the process, their new behaviors will create new economies.

Consumer 195

Consumer Fulfillment Customer Loyalty Customer Experience 195

365 Retail

DECEMBER 12, 2022

But, customers are becoming more aware of retailers’ deceptive discount tricks. Savvy retailers are relying on alternative strategies, such as manufacturing lower quantities of products to create artificial scarcity and drive FOMO among customers in response. in November 2022. New research by Which?

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

Retail TouchPoints

SEPTEMBER 16, 2022

to fortify its brick-and-mortar traffic was implemented following initiatives such as the August 2022 announcement that the retailer would roll out 200 fast electric vehicle (EV) chargers at locations across the country by the end of 2023. In May 2022, IKEA franchisor Ingka Group revealed its plan to invest more than €3 billion ( $3.16

Home Furnishings 224

Home Furnishings Workshop Customer Loyalty Events 224

lateshipment

SEPTEMBER 16, 2022

However, for e-commerce retail businesses the next 3 months (From Halloween to New Year) are pretty hectic, as they have to come up with new initiatives to sell more products, delight all customers, and most importantly have a season to remember. How E-commerce Businesses Can Have a Great Festive Season in 2022.

eCommerce 130

eCommerce Merchant Services Shipping Costs Social Media 130

Retail TouchPoints

DECEMBER 15, 2022

million rewards loyalty members via more than 1 billion marketing messages in 2022. The automated personalization of its digital experience supported growth through: 13 million customer profiles in the Genie Customer Data Cloud; 150 profile attributes; and. 6 billion engagements captured.

Arts 256

Arts Mobile Customer Loyalty Customer Data 256

lateshipment

OCTOBER 31, 2022

The holiday season is always a golden time for eCommerce store owners – online holiday spending broke records in 2021 and is poised to go even higher in 2022. We’ll cover the tactics your small eCommerce businesses can implement to dominate the 2022 holiday season, ensuring your customers are eager to do business with you. .

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

Forrester eCommerce

DECEMBER 29, 2023

New analyses from Forrester's Customer Experience Benchmark Study reveals subdued customer advocacy continues in 2023 as fewer brands have significant improvements and more brands have significant drops in Net Promoter Score℠ (NPS) compared to 2022.

Improvements 251

Improvements Customer Experience Customer Customer Loyalty 251

Ecommerce Platforms

MARCH 25, 2022

The perfect solution for smaller companies hoping to make the most of their online store and offline customers, Shopify can help business leaders set up a thriving food truck company in no time. Access to a built-in CRM system with customer information tracking. Excellent customer support and service for small businesses.

POS 104

POS Payment Services Payments Shopify 104

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 216

Shipping Costs Improvements Live Chat Retail 216

iQmetrix

JANUARY 17, 2022

If you want to build customer loyalty, you need to focus on the customer experience. In today’s highly competitive marketplace, shoppers have more and more options, making it harder than ever to attract customers and create loyalty. This is as true in wireless retail as it has ever been.

Customer Loyalty 26

Customer Loyalty Customer Customer Experience Retail 26

Retail TouchPoints

OCTOBER 26, 2022

Gove has held the interim position since June 2022 following the departure of former CEO Mark Tritton. ” In August 2022, under Gove’s direction, BB&B secured a $375 million loan and launched an at-the-market (ATM) program for selling up to 12 million shares of common stock. “Her

Customer Loyalty 226

Customer Loyalty Supplies Operations Marketing 226

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' On the show floor, we enjoyed hosting some fireside chats with our fabulous customers Serena & Lily, Pella, and Deckers Brands at our booth. Elastic Path was in the thick of it, even taking over the Vegas strip.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. During the pandemic, brands running loyalty programmes consistently found it easier to keep their audiences engaged – particularly when it came to their highest value customers.”,

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Retail TouchPoints

JUNE 2, 2022

At its June 1, 2022 Investor Day, Levi Strauss and Co executives laid out an aggressive strategy to propel the company toward revenues of $9 to $10 billion by 2027, by doubling down on DTC and diversifying beyond denim. “We The company reaffirmed its expectations for fiscal 2022, with revenues expected to reach $6.4 billion this year.

eCommerce 237

eCommerce Customer Loyalty Presentation Consumer 237

Retail TouchPoints

APRIL 7, 2022

She will oversee the retailer’s marketing, advertising and customer experience initiatives as well as lead the development and execution of Mattress Firm’s brand strategy and develop a forward-thinking media strategy. Mickey Mericle. Her broad experience and strong functional expertise will help us further evaluate our marketing function.”.

Marketing 285

Marketing Customer Loyalty Customer Experience Supplies 285

Kibo

MARCH 24, 2022

According to a Forbes Study, 96% of customers rate their experience with brands as a major judgment factor towards loyalty. According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital. Download Now.

Management 62

Management Retail Download Customer Loyalty 62

Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery. 28, 2023, fell 14% to $514.3

Omnichannel 223

Omnichannel Customer Loyalty Operations Definition 223

Ecommerce Platforms

MARCH 24, 2022

The best POS system for coffee shops is a convenient solution for managing transactions, customer data, and inventory tracking in one place. 7 POS System Software for Coffe Shops and Cafes in 2022. Here’s our list of the best POS system s in 2022 (in no particular order). Shopify POS. Ease of Use. Try Shopify POS. Go to the top.

POS 104

POS lightspeed Payment Services Shopify 104

Ecommerce Platforms

SEPTEMBER 1, 2022

Management tools: A good POS should include a range of management tools, for organizing your staff, your inventory, and even customer relationships. Pros: Powerful management tools: Track everything from customer relationships and lifetime spend, to employee performance and marketing. Who is it Best For?

POS 197

POS Payment Services lightspeed Payments 197

Retail TouchPoints

SEPTEMBER 9, 2022

in tech and industry conversations undoubtedly is impacting digital transformation plans, as brands and retailers strive to adapt to new customer behaviors and expectations. 18-19, 2022, at Convene One Liberty Plaza in New York City. The rapid emergence and dominance of Web 3.0 CEOs, CIOs, CFOs and other executives involved in Web 3.0,

Customer Loyalty 262

Customer Loyalty Consumer Goods Customer Experience Technology 262

Retail TouchPoints

FEBRUARY 26, 2024

A September 2023 study that Acquia conducted with an independent research firm found that just 56% of customers trust that brands will handle their personal data appropriately, and only 17% think that their personal data is “very secure” in the hands of companies. This happens in an environment where consumer trust is already fragile.

Improvements 301

Improvements Payment Services Consumer Banking 301

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort.

Small Business Retail 217

Small Business Retail Marketing Retail Social Media 217

Retail TouchPoints

JANUARY 25, 2024

Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Passwords are a culprit in this regard, leaving 70% of customers feeling frustrated. The importance of efficient and secure online retail experiences is more crucial than ever.

Payment Services 246

Payment Services Cryptography Payments Improvements 246

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. This gap in turn creates a domino effect and can have a huge impact on your customers, resulting in far more consequences.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

APRIL 27, 2021

Sally Beauty has teamed up with intelligent pricing platform Revionics , a division of A p tos , to optimize its pricing strategies with the aim of increasing customer loyalty and revenue. The beauty retailer will use the AI-powered solution to identify competitive price levels while still maximizing revenue and profit performance.

Customer Loyalty 261

Customer Loyalty Reference Information Retail 261

Groove

JUNE 28, 2022

Examples of these new tactics include targeting “lost” customers and/or customers who are “at risk of not purchasing again” by incentivizing them to purchase. Additionally, we segmented reward campaigns to build customer loyalty and reduce total abandoned carts with abandoned cart mitigation tools.

Merchant Services 370

Merchant Services Customer Loyalty Channel SEO 370

Retail TouchPoints

SEPTEMBER 14, 2023

Supply chain experts agree that the most powerful solutions are those that use predictive analytics to place the inventory customers want in locations as physically close as possible to that end consumer — a simple theory that can be devilishly hard to put into practice. to customers by 10 p.m. in an interview with Retail TouchPoints.

Shipping Costs 249

Shipping Costs Fulfillment Shipping Customer Loyalty 249