Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

Retail TouchPoints

JULY 26, 2022

For the 2022 holiday season, the trillion-dollar question is how do brands and retailers maintain growth, but do it profitably with an omnichannel approach? Here are our five holiday shopping predictions to consider as you develop your strategy for the 2022 season. Shoppers will Buy Even Earlier to Avoid Price Hikes.

Shipping Costs 280

Shipping Costs Gifts Fulfillment Consumer 280

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process. We will continue working diligently to maximize value for the benefit of all stakeholders.”

Payment Services 244

Payment Services Operations Supplies Improvements 244

Retail TouchPoints

MAY 13, 2022

Retail TouchPoints and design:retail have unveiled the 2022 slate of 40 Under 40 Award winners. Winners were celebrated at a cocktail reception during the 2022 Retail Innovation Conference & Expo , held May 10-12 at McCormick Place in Chicago, and they will be spotlighted in a special report scheduled to publish in July 2022.

Retail 272

Retail Management Operations Games 272

Forrester eCommerce

DECEMBER 12, 2022

In 2022, everything was the same but completely different. The roller coaster ride from 2021 continued into 2022, with new and unexpected twists and turns. Inflation cut off the flow of cash into sales technology companies, driving focus back to the fundamentals that established businesses rely on.

Technology 354

Technology Operations Customer 354

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

Payment Services 220

Payment Services Operations Fulfillment Supplies 220

Retail TouchPoints

APRIL 10, 2024

Since 2020, the global economy has sat on pins and needles as the fallout from COVID-19 rippled through 2021, 2022 and 2023. Inflation isn’t expected to go away in 2024, although its effects are expected to be more modest than in 2022, for example, which saw an inflation rate high of 9.1%. in February 2024 , an increase from 3.1%

Customer Loyalty 236

Customer Loyalty Payment Services Customer Consumer 236

Retail TouchPoints

AUGUST 19, 2022

Bath & Body Works will lay off 130 employees, mostly from leadership roles, as the retailer seeks to create organizational efficiencies by simplifying and realigning its operating structure. The announcement followed weak Q2 2022 results, with net sales of $1.6 billion , down 5% year-over-year.

Operations 226

Operations Improvements Technology Other 226

Retail TouchPoints

FEBRUARY 2, 2022

Last-mile delivery company Shipt has named Kamau Witherspoon as its new CEO, effective March 1, 2022. Witherspoon has extensive experience in high-growth industries, most recently with Shipt parent company Target as the retailer’s SVP of Operations. Witherspoon also has held top operations posts at United Healthcare and the KFC U.S.

Operations 244

Operations Supplies Improvements Retail 244

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Shipping Costs 244

Shipping Costs Payment Services Merchant Services Payments 244

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared in the company’s Q4 2022 earnings report that leasing occupancy grew 170 basis points year over year. In addition, total tenant sales increased 11.8% We engage, we listen, we execute.

Food and Beverages 301

Food and Beverages Operations Consumer Omnichannel 301

Retail TouchPoints

JANUARY 13, 2022

Collective Cannabis has partnered with AI and robotics startup Wings to utilize the solution provider’s EXO Delivery System to streamline logistics and deliver an enhanced customer experience. which is set to open in Q1 2022. The shop will operate with eight budtenders and dedicated stations for both mobile and online orders.

Customer Experience 264

Customer Experience Customer Operations Mobile 264

Retail TouchPoints

MARCH 29, 2024

billion on their pets in 2022, up from $123.6 According to the American Pet Products Association, Americans spent $136.8 billion in 2021. And a lot of these consumers are millennials and Gen Z, who have adopted entirely new ways of browsing, buying and engaging with brands.

Operations 130

Operations Consumer Customer Experience Omnichannel 130

Forrester eCommerce

JANUARY 22, 2019

Forrester predicts that digital touchpoints will influence 55% of total European retail sales by 2022, so a retailer’s digital presence continues to play a significant role in influencing consumer purchase decisions, both online and […].

Omnichannel 332

Omnichannel Operations Retail Customer 332

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. While just 45% of 2022 survey respondents outsourced deliveries to courier services, 57% did so in 2023.

Fulfillment 262

Fulfillment Shipping Costs Omnichannel Retail 262

Retail TouchPoints

FEBRUARY 25, 2022

brick-and-mortar operations on Feb. 18, 2022, according to the company website. The brand’s international businesses, b8ta Japan and b8ta MENA in the UAE, remain operational, and the Japanese business has acquired the brand’s licenses in Japan, according to TechCrunch. “It Experiential retailer b8ta officially shut down its U.S.

Operations 292

Operations Other Retail Toys 292

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors. Leadership Lessons. Upcoming NRF Events.

Presentation 259

Presentation Events Supplies Consumer 259

Forrester eCommerce

MARCH 11, 2022

Hello again! In 2021, I started highlighting our top research each month. As a research director, I get to not only see the final outcome but also all the work and client insights that went into its creation. For those who know me, I am quick to call these out via inquiry calls, but I’d […].

Operations 195

Operations Customer 195

Retail TouchPoints

APRIL 20, 2022

Luxury home brand Brooklinen is planning to triple its brick-and-mortar retail presence, first with the addition of four stores in new markets in 2022 and plans to reach 25 to 30 locations by the end of 2024. Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings.

Operations 250

Operations Shipping Costs Omnichannel Customer Data 250

Forrester eCommerce

JUNE 8, 2022

Forrester's Digital Operation Platforms (DOPs) Now Tech is now live. This blog highlights key DOP vendors and market trends.

Operations 150

Operations Blog Marketing Technology 150

Retail TouchPoints

SEPTEMBER 15, 2021

These developments, along with a growing focus on sustainability initiatives, are behind the debut of NRF Supply Chain 360 , which will take place June 20-21, 2022 in Cleveland. billion commitment in planned capital expenses over the next five years and customer delivery trends.

Supplies 226

Supplies Events Shipping Costs Fulfillment 226

Retail TouchPoints

FEBRUARY 9, 2022

With that, the majority of us started to operate more and more aspects of our lives online as well. Over the last couple of years, we’ve seen this rapid digital adoption spark a wave of design innovation as brands seek to meaningfully engage with customers in a remote world. Sophisticated voice user interfaces.

eCommerce Design 301

eCommerce Design eCommerce Travel Mobile 301

Groove

JANUARY 5, 2022

Let 2022 to be your year with pay per click advertising. Pay Per Click Advertising Platforms You Need In 2022. They're super beneficial for potential customers who are shopping for the next best thing, but how do they benefit eCommerce businesses? prospect, lead or customer). Easily Manage Retail Campaigns.

Merchant Services 370

Merchant Services PPC Social Media Shipping Costs 370

Retail TouchPoints

OCTOBER 31, 2022

But with the wide variety of store spaces available, how does the retailer offer a consistent experience to customers? To meet its goal of providing a delightful customer experience during its eight- to 10-week run each year, Spirit Halloween uses a combination of: An annual grand opening of a flagship location in Egg Harbor, N.J.

Operations 268

Operations Toys Accessories Customer Experience 268

Retail TouchPoints

NOVEMBER 8, 2021

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. As you’re planning for 2022, here are four strategies to help you focus and refine the digital experience to realize immediate ROI in 2022 and beyond. Connect customers and employees for a delightful digital experience.

Retail 270

Retail Omnichannel eCommerce Fulfillment 270

Retail TouchPoints

AUGUST 12, 2022

Ace Hardware is on an expansion tear; the retailer just marked the opening of its 105 t h new store this year and said it expects to add at least 60 more by the end of 2022. The new locations join the more than 5,600 stores already in operation across all 50 states and 70 countries. That’s in addition to the more than 2.5

Operations 215

Operations Retail Customer Fulfillment 215

Forrester eCommerce

NOVEMBER 18, 2021

Learn how software development will adapt to the new normal in 2022. New expectations call for new processes and tools.

Technology 370

Technology Operations Customer 370

Retail TouchPoints

FEBRUARY 26, 2024

The wellness-focused supermarket boosted 2023’s net sales 7% compared to 2022, reaching $6.8 In addition to adding stores, Sprouts is seeking to grow both its assortment and its customer base. Comp store sales also grew by 3.4%. Q4 net sales of $1.7

Customer 220

Customer Improvements Marketing Retail 220

Retail TouchPoints

MARCH 17, 2023

Amazon is facing a class action lawsuit alleging that the retailer failed to alert Amazon Go customers in New York City that they were being monitored by biometric tracking technology, including facial recognition. The customer is always in control of when they choose to be identified using their palm.”

Payment Services 241

Payment Services Customer Technology Information 241

Retail TouchPoints

NOVEMBER 9, 2021

The retailer already has phased in the $15 per hour minimum wage across several markets and plans to hit this target nationally for both new and current associates by May 2022.

Books 286

Books Omnichannel Retail Customer 286

Retail TouchPoints

FEBRUARY 21, 2022

Virtually every aspect of the enterprise, from product development and analytics to operations and marketing, will need to evolve in parallel with the modern market; retailers need to rethink their cross-functional operations to thrive as they progress into the future. Expediting delivery with last-mile capabilities.

Consumer 265

Consumer Merchant Services Apparel Supplies 265

Retail TouchPoints

MARCH 24, 2022

The cost of returns keeps ecommerce operators awake at night — so much so that some large retailers have adopted a “just keep it” policy towards certain purchases, opting to issue a refund without asking for the merchandise back (a trend that may prove unsustainable for both margins and the environment if consumers come to expect it).

eCommerce 310

eCommerce Shipping Costs Gifts Merchant Services 310

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 197

Customer Loyalty Customer Retail Shipping Costs 197

Retail TouchPoints

FEBRUARY 27, 2024

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value.” The third pillar of the new strategy will be simplifying and modernizing end-to-end operations. lower than the same period in 2022, with comp sales down 5.4%

Department Stores 255

Department Stores Fulfillment Supplies Improvements 255

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

Payment Services 337

Payment Services Shipping Costs Electronics Fulfillment 337

Retail TouchPoints

MARCH 11, 2022

From labor shortages to supply chain disruptions, retailers are up against significant challenges that are disrupting the industry as a whole and shaking up overall measures of both customer and employee satisfaction. At the same time, the average number of brands customers purchase from has seen noticeable gains.

Customer 270

Customer Retail Customer Experience Outdoor 270

Digital Doughnut

MARCH 16, 2022

If you want to build a robust digital brand in 2022, you should focus on improving customer experience. Good CX will improve revenue and sales for you.

Customer Experience 119

Customer Experience Improvements Customer Operations 119