Retail TouchPoints

MAY 27, 2024

A look at the mindset of the online shopper relative to customer service should remind every retailer that they are only as good as their current interaction. Online shoppers focus on current needs, as only 12% consider prior interactions with customer service reps important when using online customer service.

Live Chat 276

Live Chat Customer Social Media eCommerce 276

Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

Fulfillment 264

Fulfillment Operations Customer Experience Blog 264

Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. We’re constantly striving to make Amazon Business the best place for small businesses to fulfill their buying needs,” said Todd Heimes, Director of Amazon Business Worldwide in a statement.

Payments 258

Payments Customer B2B Fulfillment 258

Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

Omnichannel 261

Omnichannel Fulfillment Social Media Operations 261

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 276

Customer Retention Jewelry Outdoor Fulfillment 276

Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. There’s fulfillment costs and advertising costs. Another thing sellers are increasingly looking for is a good customer experience for themselves, according to Ali.

Merchant Services 278

Merchant Services eCommerce Operations Games 278

Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

Fulfillment 104

Fulfillment Merchant Services Shipping Costs eCommerce 104

Forrester eCommerce

DECEMBER 19, 2022

Here’s a snippet of the advice we gave to retailers looking to meet customers’ high expectations around shipping and fulfillment this holiday season and beyond.

Customer 195

Customer Fulfillment Shipping Retail 195

Fabric

MARCH 27, 2023

Orders that fail to push to a vendor’s Shopify (likely because of an SKU issue) will now show a warning in fabric Marketplace Copilot allowing for quicker resolution of order sync-related issues for the customer. Great customer experience. Work from either your Shopify account or your fabric account. Benefits: More control.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130

Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. The launch of Amazon.ie

Fulfillment 258

Fulfillment eCommerce Management Operations 258

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 279

Food and Beverages BigCommerce Home Furnishings PayPal 279

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Our distribution network is one piece of the comprehensive pro ecosystem we’re building to better meet the needs of this important customer.”

Fulfillment 263

Fulfillment Supplies Management Customer 263

Retail TouchPoints

FEBRUARY 2, 2024

Amazon has debuted Rufus , a new generative AI-powered conversational shopping experience, at the same time that it reported strong earnings for Q4 2023 and the full year. customers in the Amazon mobile app. customers over the coming weeks. the goal of the tool is to meaningfully improve customers’ product searches.

Mobile 285

Mobile Recommendation Technology Customer Experience 285

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Supplies 302

Supplies Fulfillment Omnichannel Customer Experience 302

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% Agile fulfillment. According to the NRF, U.S. of retail sales, and, worryingly, 13.7%

Fulfillment 278

Fulfillment Technology Apparel Clothing 278

365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

Management 106

Management Arts Fulfillment Technology 106

Retail TouchPoints

APRIL 3, 2024

Joyleaf, which opened in late 2023, is organized and merchandised by type of product rather than by brand: all the edibles, for example, are grouped together as a category, as they would be in a supermarket. In newer markets you need a higher level of hand-holding and [customer] education.

Customer 272

Customer Retail Information Operations 272

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers.

Shipping Costs 306

Shipping Costs Shipping Fashion Fulfillment 306

Retail TouchPoints

FEBRUARY 27, 2024

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value.” Macy’s executives unveiled the new strategy along with disappointing Q4 and full-year 2023 financial results. Q4 net sales of $8.1 billion were 1.7%

Department Stores 278

Department Stores Fulfillment Supplies Improvements 278

Retail TouchPoints

JANUARY 31, 2024

As Chief Product Officer Tsai will be responsible for driving the strategy behind Fanatics’ owned ecommerce sites and will work closely with the Fanatics technology team to drive customer experience investments. Additionally, Stephen Dowling joins Fanatics Commerce as President of International.

Fulfillment 252

Fulfillment Customer Experience Operations Technology 252

Retail TouchPoints

APRIL 28, 2023

billion in Q1 2023. Amazon put an emphasis on convenience as a driver for its retail business during the quarter: nearly 26 million customers utilized same-day delivery, up 50% compared to Q1 2022, according to CEO Andy Jassy. Amazon ’s net sales grew 9% year-over-year to $127.4 Net income was $3.2 billion in Q1 2022.

Retail 359

Retail Technology Games Fulfillment 359

Retail TouchPoints

JULY 17, 2023

In April 2023, Radar announced a partnership with American Eagle that would bring the RFID and computer vision-powered technology to approximately 500 stores across the U.S. Radar plans to use the Series A funding to expand its customer roster as well as accelerate product development and hiring efforts across engineering, product and sales.

Fulfillment 240

Fulfillment Technology Customer Experience Consumer 240

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. Here’s what happened in the 2023 school year. It’s not just about selling basic school supplies anymore.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

Retail TouchPoints

JUNE 2, 2023

Industry experts gathered at Manhattan Momentum 2023 in Phoenix to discuss their approaches to these various challenges. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain. For our customers it’s all about breadth.”

Management 278

Management POS Shipping Costs Supplies 278

Retail TouchPoints

OCTOBER 26, 2023

For customers, many aspects of a shopping trip impact whether they view it as a success. trillion in 2023 from lost sales opportunities. However, the potential damage extends even further when considering the harm that can be done to overall customer satisfaction and long-term loyalty. If not, then the opposite becomes true.

Customer 263

Customer Operations Improvements Technology 263

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. 16, 2023 in the U.S. This isn’t the first time Temu has sought legal remedies for its challenges: the company filed a lawsuit against its competitor Shein in July 2023 accusing it of anticompetitive practices.

Clothing 261

Clothing Fashion Customer Experience Article 261

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Omnichannel 278

Omnichannel Shipping Costs Operations Fulfillment 278

Retail TouchPoints

APRIL 18, 2024

Grubhub Expands into Grocery Grocery orders on the Grubhub marketplace will be fulfilled and packed by Mercato retailers, either for customer pickup or for delivery by a Grubhub driver. Our customers can now get more of what they need on Grubhub while Mercato’s merchants gain access and increased visibility among our customers.”

Small Business Retail 264

Small Business Retail Banking Fulfillment Supplies 264

Ecommerce Platforms

APRIL 5, 2023

The company creates the products on your behalf, and ships them to customers whenever they place an order. With Redbubble, you don’t even need to design your website or create an account on channels like Etsy or eBay to sell merch and custom products. Go to the top What are the Best Redbubble Alternatives in 2023?

Shipping Costs 104

Shipping Costs Order Fulfillment Merchant Services Shipping 104

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

Fulfillment 277

Fulfillment Operations Technology Information 277

Retail TouchPoints

JANUARY 19, 2024

Shipt has launched an innovation lab focused on “big thinking to centralize delivery and product experiments across the country,” according to a statement from the company, which is an independently operated subsidiary of Target.

Fulfillment 147

Fulfillment Games Recommendation Operations 147

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

JANUARY 5, 2023

The retailer plans to announce additional benefits for the Member, Elite and VIP tiers throughout 2023. Pros make up about 10% of The Home Depot’s customer base and approximately half of our sales,” said Hector Padilla, EVP of Outside Sales and Service at The Home Depot in a statement. “To

Customer 284

Customer Management Retail Marketing 284

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. In the retail world, swift order processing is the hallmark of efficient logistics operations and exceptional customer service.

Fulfillment 310

Fulfillment Shipping Costs Supplies Operations 310

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption. These businesses find themselves at a demanding intersection.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

FEBRUARY 22, 2024

Beyond rechristened its Overstock site with the Bed Bath & Beyond name in June 2023 after it acquired the bankrupt retailer’s intellectual property. During a call discussing the company’s Q4 and full-year 2023 financial results, Executive Chairman Marcus Lemonis admitted that dropping the Overstock name was a major misstep.

Shopify 305

Shopify Improvements Online Retail Customer 305