Retail TouchPoints

NOVEMBER 22, 2022

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

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Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

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Retail TouchPoints

NOVEMBER 2, 2023

Amazon Business has added a pay-over-time option for B2B customers via an expansion of its partnership with BNPL provider Affirm. We’re constantly striving to make Amazon Business the best place for small businesses to fulfill their buying needs,” said Todd Heimes, Director of Amazon Business Worldwide in a statement.

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Retail TouchPoints

JANUARY 9, 2024

The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

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Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

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Forrester eCommerce

DECEMBER 19, 2022

Here’s a snippet of the advice we gave to retailers looking to meet customers’ high expectations around shipping and fulfillment this holiday season and beyond.

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Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

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Retail TouchPoints

MAY 10, 2024

Amazon , which already has a significant physical presence in Ireland via the Dublin fulfillment center it opened in 2022, will now have a country-specific online presence on the Emerald Isle. Previously, Amazon’s Irish customers could shop the site via its online stores in other countries like the UK. The launch of Amazon.ie

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Fabric

MARCH 27, 2023

Orders that fail to push to a vendor’s Shopify (likely because of an SKU issue) will now show a warning in fabric Marketplace Copilot allowing for quicker resolution of order sync-related issues for the customer. Great customer experience. Work from either your Shopify account or your fabric account. No need to juggle between systems.

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Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

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Retail TouchPoints

SEPTEMBER 23, 2022

To combat the climate impact of all those deliveries, Amazon has teamed up with Infinium to begin powering its transportation fleet with ultra-low carbon electrofuels beginning in 2023. Infinium develops ultra-low carbon fuels that can be used to power cargo trucks, airplanes and marine freight without engine modifications.

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Retail TouchPoints

DECEMBER 6, 2023

But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. There’s fulfillment costs and advertising costs. Another thing sellers are increasingly looking for is a good customer experience for themselves, according to Ali.

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Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Our distribution network is one piece of the comprehensive pro ecosystem we’re building to better meet the needs of this important customer.”

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Retail TouchPoints

MARCH 7, 2024

— parent company of Bed Bath & Beyond and Overstock.com — has acquired the intellectual property of defunct flash-sale retailer Zulily , following that platform’s abrupt wind-down of its business in late 2023. Newly appointed Beyond, Inc. Beyond paid $4.5 and rebranded the current Overstock.com website to BedBathandBeyond.com.

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RetailDive

DECEMBER 11, 2023

Prepare for the 2023 holiday season with expert strategies for effective order fulfillment. Discover how to meet high demand, handle order spikes, and optimize your supply chain to ensure customer satisfaction and avoid holiday anxiety.

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365 Retail

APRIL 18, 2024

Delivery management platform, Scurri , today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.

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Retail TouchPoints

NOVEMBER 22, 2023

Walmart has introduced parcel stations — essentially mini “post offices” designed to streamline stores’ receiving and delivering of orders — and will have them operating in more than 40 stores by the end of 2023. Parcel stations help us move goods even faster to a customer’s home by using our private fleet to transport more online orders.

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Retail TouchPoints

APRIL 3, 2024

Joyleaf, which opened in late 2023, is organized and merchandised by type of product rather than by brand: all the edibles, for example, are grouped together as a category, as they would be in a supermarket. In newer markets you need a higher level of hand-holding and [customer] education.

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Ecommerce Platforms

JANUARY 12, 2023

Today, we’re going to be looking at some of the best T-shirt printing companies available to entrepreneurs in 2023, and what makes them so special. A custom t-shirt printing solution can be the perfect way to leverage all the benefits of creating your own line of fantastic tees, hoodies, and other garments, without the expense.

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Ecommerce Platforms

JANUARY 12, 2023

Today, we’re going to be looking at some of the best T-shirt printing companies available to entrepreneurs in 2023, and what makes them so special. A custom t-shirt printing solution can be the perfect way to leverage all the benefits of creating your own line of fantastic tees, hoodies, and other garments, without the expense.

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Shipping Costs Payment Services Shipping Apparel 194

Retail TouchPoints

AUGUST 30, 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end.

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Retail TouchPoints

FEBRUARY 27, 2024

We are making the necessary moves to reinvigorate relationships with our customers through improved shopping experiences, relevant assortments and compelling value.” Macy’s executives unveiled the new strategy along with disappointing Q4 and full-year 2023 financial results. Q4 net sales of $8.1 billion were 1.7% Comp sales fell 6.9%

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Ecommerce Platforms

APRIL 26, 2023

These dedicated sales solutions are specially designed for those looking to make a profit from handmade, customized, and unique products. The Best Etsy Alternatives for 2023 Etsy represents one of the most popular platforms for creative professionals selling handmade products on the market today.

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Ecommerce Platforms

APRIL 16, 2023

They give vendors an opportunity to design and sell custom products, without having to spend a fortune on production, logistics, and shipping. Some retailers complain about TeeSpring’s limited customization options, low profit margins, and poor product categorization capabilities. Unfortunately, Teespring isn’t right for everyone.

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Retail TouchPoints

MAY 15, 2023

Today, 76% of the products customers order are fulfilled from facilities within their region, Amazon said, and as a result the company said it expects 2023 will be the fastest year yet for customers in terms of delivery speed.

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Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. By growing and innovating, we are advancing the priorities that matter to customers: outstanding shopping experiences, affordable options and support for their health and wellness,” said Galen G. Loblaw Companies Ltd., Weston, President and Chairman of Loblaw in a statement.

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Ecommerce Platforms

APRIL 5, 2023

The company creates the products on your behalf, and ships them to customers whenever they place an order. With Redbubble, you don’t even need to design your website or create an account on channels like Etsy or eBay to sell merch and custom products. Go to the top What are the Best Redbubble Alternatives in 2023?

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Shipping Costs Order Fulfillment Merchant Services Shipping 104

Wiser

SEPTEMBER 18, 2023

The emergence of eCommerce has transformed traditional shopping habits, with a growing number of parents and students turning to online platforms to fulfill their annual back-to-school shopping needs. Here’s what happened in the 2023 school year. It’s not just about selling basic school supplies anymore.

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Electronics Retail Shipping Costs Leisure 148

Ecommerce Platforms

JUNE 22, 2023

Pros and Cons Website and Store Building Marketing and Customer Engagement Store, Inventory, and Order Management Pricing Customer Support and Integrations Shopify or Shoplazza: Which is Best? There are various free and premium themes to choose from, and a drag-and-drop website builder where you can customize your store.

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Shopify Payment Services Social Media Shipping Costs 104

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

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Ecommerce Platforms

JANUARY 11, 2023

Amazon, the deity of customer convenience, is constantly breathing down the necks of smaller merchants. Thanks to its Prime service, customers have come to expect shipping within 1-2 days and, in many cases, desire (or expect) free shipping. Today, the platform has more than 100,000 customers. ShipStation is one such solution.

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Ecommerce Platforms

JANUARY 11, 2023

Amazon, the deity of customer convenience, is constantly breathing down the necks of smaller merchants. Thanks to its Prime service, customers have come to expect shipping within 1-2 days and, in many cases, desire (or expect) free shipping. Today, the platform has more than 100,000 customers. ShipStation is one such solution.

Shipping Costs 195

Shipping Costs Shipping Labels Merchant Services Shipping 195

Retail TouchPoints

JANUARY 19, 2024

The lab will explore the potential of newer fulfillment methods like drones, as well as monetizing virtual experiences that can put CPG and retail brands in front of the next generation of customers. Shipt had added a Hosting Hub with curated lists of trending products for barbecues and other get-togethers in June 2023.

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Retail TouchPoints

APRIL 18, 2024

Grubhub Expands into Grocery Grocery orders on the Grubhub marketplace will be fulfilled and packed by Mercato retailers, either for customer pickup or for delivery by a Grubhub driver. Our customers can now get more of what they need on Grubhub while Mercato’s merchants gain access and increased visibility among our customers.”

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Retail TouchPoints

MARCH 28, 2024

The deal, which is expected to close by the end of the retailer’s fiscal 2024 in late January 2025, is subject to customer closing conditions and will be funded through a combination of cash and debt. SRS serves several verticals of residential and commercial professionals, including roofers, landscapers and pool contractors.

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Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

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