Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

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Customer Retention Jewelry Outdoor Fulfillment 215

Ecommerce Platforms

FEBRUARY 14, 2023

Whether you work alone or with staff, the fulfillment process is bound to take heaps of time away from other, more important, money-making tasks. Fortunately, plenty of third-party solutions can handle the entire fulfillment process for you. With that said, here we're going to look at how to choose an ecommerce fulfillment service.

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Retail TouchPoints

JUNE 7, 2023

Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Relying on these technologies can help inform the consumer about the sensory properties of a product like its texture, smell, and even taste. This is no longer science fiction. virtual reality).

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Technology Retail Customer Experience Presentation 252

Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. To ensure your brand reaches its peak potential in 2023, be aware of these nine crucial headless commerce trends: 1.

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Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

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Customer Experience Shipping Costs eCommerce Improvements 238

ESW

DECEMBER 4, 2023

Brands maintain control over every aspect of their experience, from their data and the look and feel of their ecommerce sites to their content, catalogue, payments, fulfilment, and delivery and returns experience. Furthermore, Shopware relies on a global network of 1,600 sales, technology and solution partners, securing a stable ecosystem.

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Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

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Supplies Fulfillment Omnichannel Customer Experience 239

Retail TouchPoints

MARCH 25, 2024

In July 2023 , Lowe’s also expanded its same-day delivery offerings in a partnership with OneRail. As Lowe’s continues its omnichannel journey, expanding same-day delivery options helps us meet our customers where they are,” said Neelima Sharma, SVP, Digital Commerce and Technology at Lowe’s in a statement. “As

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Omnichannel Technology Improvements Customer 177

Ecommerce Platforms

JUNE 22, 2023

They’re both SaaS options, which means there’s no technology to download and install. Plus, both tools offer a variety of business models, with options for omnichannel selling, dropshipping, and more. You can automate returns and refunds, implement warehouse management tools, and track order fulfillment all at once.

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Shopify Payment Services Social Media Shipping Costs 104

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Omnichannel Shipping Costs Supplies 254

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We Then we just launched, at the beginning of May 2023, our one-hour delivery or it’s free guarantee.

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Payment Services Operations Omnichannel Fulfillment 213

Retail TouchPoints

AUGUST 23, 2022

eBay will pay $295 million to acquire TCGplayer , an online collectibles technology platform and marketplace for trading card games. The deal is expected to be completed by Q1 2023. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

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Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Sporting Goods Technology Omnichannel Operations 257

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

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Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Workforce Management Retailers are seeing ROI from investments in associate technology, such as the apps for Lowe’s associates powered by Zebra: “Everything we do is to unlock productivity.

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Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S.

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Small Business Retail Fulfillment Omnichannel eCommerce 226

Fabric

MARCH 14, 2023

The Complete 2023 Guide However, for today’s mid-market fashion retailers, the decision to implement dropshipping can be more complex than for smaller retailers. This is especially true in the $1.53 What Is Dropshipping? However, times are changing and online fashion retailers face unprecedented challenges and risks.

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Apparel Fashion Shipping Costs eCommerce 130

Retail TouchPoints

JANUARY 8, 2024

In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022. Similarly, 57.8% reported ecommerce fraud and loss as a growing concern, while 48.5%

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Recommendation Omnichannel Shipping Costs eCommerce 200

Ecommerce Platforms

FEBRUARY 27, 2023

The company offers point of sale (POS) systems and secure transaction technology for businesses around the world. The service is extremely easy to use, and suitable for all kinds of online sellers, with omnichannel sales capabilities, and instant inventory syncing for your online and offline stores.

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Shopify Payment Services Payments Shipping Costs 104

Retail TouchPoints

AUGUST 18, 2023

She prioritized a member-centric culture, the improvement of our merchandise quality and an expansion of our omnichannel capabilities,” said Doug McMillon, President and CEO of Walmart Inc. Chris Nicholas, currently COO of Walmart U.S., will replace McLay as President and CEO of Sam’s Club U.S., with both changes taking effect Sept.

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Supplies Omnichannel Technology Improvements 201

Retail TouchPoints

JULY 17, 2023

Radar , a technology company that provides a platform to support in-store inventory accuracy and location, has secured $30 million in a Series A funding round led by returning investor Align Ventures, along with The Ferrante Group, Future Archives and RX Ventures, which is the venture capital arm of South American retailer Lojas Renner.

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Fulfillment Technology Customer Experience Consumer 171

Retail TouchPoints

JANUARY 31, 2024

As Chief Product Officer Tsai will be responsible for driving the strategy behind Fanatics’ owned ecommerce sites and will work closely with the Fanatics technology team to drive customer experience investments. Additionally, Stephen Dowling joins Fanatics Commerce as President of International.

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Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Established store associates are no strangers to the complexities of omnichannel. Assess technology gaps and make better use of what you have.

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Omnichannel Consumer Management Technology 250

Pivotree Blog

APRIL 6, 2023

The rise in online shopping for Easter 2023 seems inevitable. Read more about enriched content in our blog: [link] Don’t put all your eggs in one basket – Leverage Omnichannel While you ready your customer-facing channels for Easter, it’s equally important to ensure that these experiences are consistent across touchpoints.

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Customer Omnichannel Payment Services Fulfillment 52

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

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Pivotree Blog

JANUARY 12, 2023

Experts in digital commerce, supply chain and data management share their expertise and latest technologies for retailers in 2023. TORONTO, January 12, 2023 – Pivotree Inc. Dubbed Retail’s Big Show, NRF is one of retail’s most important industry events, organized by the National Retail Federation in the US.

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Supplies Fulfillment Management Customer Experience 52

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

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Technology Consumer Mobile Operations 232

Fabric Blog

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. It helps minimize fulfillment lead times and maximize customer satisfaction with minimal effort.

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Order Fulfillment Payment Services Shipping Costs eCommerce 52

Korona

JANUARY 30, 2023

Customer preferences shift, technologies advance, and shopping patterns evolve. Read on for more details regarding these noteworthy retail trends for 2023. However, in the contemporary setting, technology is the main driver that connects stores with their customers. But following up with texts and emails is a must.

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Small Business Retail Payment Services Shipping Costs Retail 59

Retail TouchPoints

JULY 11, 2023

increase over 2023 and the first time global retail sales are expected to surpass the $30 trillion mark. Do they have the technology infrastructure and product development process to keep pace? In 2024, retail sales worldwide are expected to reach $30.6 trillion, a 4.3%

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Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

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Retail TouchPoints

SEPTEMBER 7, 2023

What technologies will improve customer intimacy and engender loyalty? We asked our experts how they see automation and AI helping retailers gain cost efficiencies and maximize the power of their people and technologies, especially as they aim to grow their businesses. You can also incorporate automation within PLM.

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Supplies Arts Customer Loyalty Fulfillment 205

Ecommerce Platforms

MARCH 8, 2023

With this app, you can edit or view products, check reports, fulfil orders, and even message team members. However, there are some limitations on what you can do with your inventory management technology if you’re not also accessing additional apps. You’ll just need a compatible mobile app to process credit and cash payments instantly.

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Shopify eCommerce Platforms Payment Services Merchant Services 104

Retail TouchPoints

AUGUST 3, 2023

The news of Rempell’s departure comes at the same time AEO announced that it expects Q2 2023 revenue to be flat year over year, but ahead of previous guidance. Full Q2 2023 results will be reported on Sept.

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Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. In fact, 49% of retail executives said that they would be spending more on ecommerce investment and less in-store for 2023. Despite the appeal and growth of ecommerce, retail profitability has been on a decline.

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Retail Shipping Costs eCommerce Consumer 231