Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Its results for fiscal 2023, which ended July 29, showed a 21% year-over-year net revenue decrease and a 13% drop in active clients.

Fashion 262

Fashion Technology Operations Customer Experience 262

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

Apparel 267

Apparel Technology Payment Services Games 267

Retail TouchPoints

MAY 16, 2024

billion in 2023 to $6.36 Putting Today’s Technology to Work for Retail Healthcare It’s no secret that traditional healthcare can be frustrating — for patients and staff — due to repeat requests for the same information, long waits, inconsistencies between estimates and final bills, insurance claim mistakes and on and on.

Payment Services 238

Payment Services Technology Payments Retail 238

Forrester eCommerce

FEBRUARY 13, 2023

As sales leaders weather the economic storm of 2023, sales technology remains key in firms’ ability to win, serve, and retain customers. Decreased budgets and pressure to perform in a challenging economy are forcing sales leaders to optimize their technology stack.

Technology 195

Technology B2B Customer Operations 195

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. The first location, a 5,000-square-foot shop in Monroe, N.C.,

Operations 298

Operations Omnichannel Technology Improvements 298

Forrester eCommerce

FEBRUARY 6, 2024

It's time to take a look back and score our 2023 cloud predictions. Find out where we accurately predicted cloud trends and where we missed the mark for cloud in 2023.

Information 242

Information Technology Operations 242

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Then we just launched, at the beginning of May 2023, our one-hour delivery or it’s free guarantee. Another technology that has boosted convenience is a real-time in-store communications solution from Theatro.

Payment Services 241

Payment Services Operations Omnichannel Fulfillment 241

Forrester eCommerce

OCTOBER 2, 2023

Photo by Abhinav Sunil Forrester’s state of IT sustainability 2023 survey and report highlighted the growing importance decarbonizing IT and the reducing the environmental impact of IT in various industries. The demand […]

Financial Services 403

Financial Services Information Technology Operations 403

Retail TouchPoints

APRIL 19, 2023

billion ) to improve its network of 2,500 stores in 2023. Bank, who will bring 30 years of experience in retail operations and supply chain, is the outgoing CEO of Salling Group A/S , a 1,700 -store multi-banner supermarket chain based in Denmark. Loblaw Companies Ltd.,

Supplies 250

Supplies Banking Operations Technology 250

iVend

JANUARY 17, 2023

In retail, 2023 is set to still be a time of challenge and flux as the world recovers from the disruption of the pandemic. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer.

Technology 97

Technology Retail Omnichannel Customer Experience 97

Retail TouchPoints

SEPTEMBER 23, 2022

To combat the climate impact of all those deliveries, Amazon has teamed up with Infinium to begin powering its transportation fleet with ultra-low carbon electrofuels beginning in 2023. Amazon will start to use green hydrogen to replace grey hydrogen, diesel and other fossil fuels as it works to decarbonize its operations.

Supplies 322

Supplies Travel Technology Fulfillment 322

Retail TouchPoints

MARCH 15, 2024

Ulta Beauty , which posted strong financial results for 2023, will move into Mexico next year as part of a joint venture with global brands operator Axo. billion in net sales for FY 2023, which ended Feb. The retailer’s $11.2 3, 2024, was 9.8% higher than the previous year, fueled by a comparable sales rise of 5.7%.

Operations 232

Operations Technology Customer Retail 232

365 Retail

DECEMBER 20, 2022

For any retailer hoping for a year of calm after the upheaval of the pandemic, 2023 isn’t it. Businesses are back on an emergency footing, if they ever left it, to deal with crippling operational issues and a grim economic outlook as they figure out how to best serve customers reeling from the current financial crisis.

Technology 64

Technology Retail Operations Supplies 64

Retail TouchPoints

FEBRUARY 13, 2023

According to one report , the total cost of ecommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising.

Merchant Services 274

Merchant Services Payment Services Technology eCommerce 274

Retail TouchPoints

DECEMBER 9, 2022

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023. Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018.

Technology 204

Technology Supplies Mobile Operations 204

365 Retail

MAY 13, 2024

As well as increasing overall visitor head count by +28% year-on-year, the Retail Technology Show (RTS), the event that connects retail’s changemakers and cutting-edge technology providers, has revealed that the number of senior, decision-making retail attendees also grew in 2024, with over eight in ten visitors in senior level roles.

Events 105

Events Technology Retail Beauty and Health 105

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. Technology partner Upshop facilitated the FaaS integration into Hy-Vee’s systems.

Fulfillment 267

Fulfillment Order Fulfillment eCommerce Platforms Technology 267

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 277

Food and Beverages BigCommerce Home Furnishings PayPal 277

Retail TouchPoints

APRIL 19, 2023

Below are three big ways data will impact retailers in 2023. For example, if a retailer has the technology to identify the sales associate for a given customer transaction, can they reward or incentivize that employee via a loyalty account? Using loyalty to retain employees.

Retail 251

Retail Technology Information Management 251

Retail TouchPoints

MARCH 8, 2023

billion in the region in 2023. The investment, which is up 27% from the amount spent in 2022, will primarily be used to remodel and maintain existing stores while opening new locations, along with improvements to supply chain and technology. sales growth in 2023, and Bodega Aurrera discount stores will continue to be a focus.

Payment Services 235

Payment Services Supplies Electronics Omnichannel 235

Retail TouchPoints

APRIL 25, 2024

Mall operator Simon revealed big plans to expand its Woodbury Common Premium Outlet center in Fall 2023, including the addition of 155,000 square feet of retail stores and restaurants, a 200 -key luxury hotel, a second parking facility and upgraded amenities. powered AI technology to assist shoppers during the 2023 holiday season.

Customer Experience 248

Customer Experience Fulfillment Omnichannel Events 248

Forrester eCommerce

DECEMBER 5, 2023

AWS re:Invent 2023 had many of the usual trappings: lots of Las Vegas glitz, energy from loyal customers, a vast array of partners, more than 200 service announcements, and the combined energy of 55,000 attendees. But through all of the noise and hubbub of a conference that spans over several square miles and multiple casino […]

Customer 212

Customer Information Technology Operations 212

Forrester eCommerce

JANUARY 17, 2023

in 2023 — down from 7.4% US companies are expected to on cost savings and operational efficiency. Forrester is forecasting that an uncertain macroeconomic environment will lead to US tech spend growth of only 5.4% growth in 2022.

Operations 195

Operations Information Technology 195

Retail TouchPoints

FEBRUARY 7, 2023

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution. It seems retailers are finally upgrading their marketing technology stacks with this technology.

Retail 267

Retail POS Apparel Department Stores 267

Retail TouchPoints

MAY 8, 2024

Artificial intelligence has revolutionized the way businesses and individuals operate by using data to power tools that can analyze, respond, predict and create in a manner similar to the human brain. Virtual try-on technologies that allow consumers to see themselves wearing an item before making a purchase are interesting but complicated.

Payment Services 288

Payment Services Retail Outdoor Technology 288

Retail TouchPoints

JANUARY 3, 2023

With shrinking margins, economic uncertainty, and growing cyber risks from automated threats, retailers face continued challenges in 2023. While ecommerce businesses strategize on how to rebound in 2023, there’s another factor impacting margins completely independent of the economy. Inflation and the Incredible Shrinking Margin.

Payment Services 303

Payment Services Merchant Services Retail Gifts 303

Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. The merchandising function needs a major upgrade in 2023. These first-generation technologies are being outpaced with third-generation technologies built around AI.

eCommerce 235

eCommerce Shipping Costs Retail Recommendation 235

Retail TouchPoints

JANUARY 9, 2024

Pacsun will deploy the iD Cloud Store solution from Nedap as it seeks to improve inventory accuracy and gain RFID-powered operational insights to inform replenishment decisions. This followed Pacsun’s debut of a new store format to spotlight its activewear collection in July 2023.

Omnichannel 237

Omnichannel Fulfillment Social Media Operations 237

365 Retail

DECEMBER 9, 2022

Registrations for retail’s golden ticket event, the Retail Technology Show , which brings together Europe’s most forward-thinking retailers and leading tech innovators, are now open, as it promises to bring a world of pure imagination, innovation and inspiration to the leading trade show. An unrivalled hotbed of innovation.

Technology 72

Technology Retail Events Payment Services 72

Retail TouchPoints

FEBRUARY 13, 2024

Following a 15 -store pilot project that kicked off in May 2023 , SpartanNash has deployed Tally, an autonomous inventory robot, in 60 more company-operated stores across the Midwest. The retailer operates 144 supermarkets, mostly under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners.

Fulfillment 258

Fulfillment Operations Technology Information 258

Forrester eCommerce

FEBRUARY 23, 2023

In case you missed it, to win in 2023, your reps must leverage digital selling tactics and listen to buyer signals. Attention, sales leaders! Today’s buyer is empowered and increasingly reliant on self-discovery through digital experiences.

Marketing 281

Marketing B2B Technology Operations 281

Retail TouchPoints

MAY 22, 2024

In January 2023 the company made its move with a trio of tech partners — BigCommerce , Vue Storefront (recently rebranded as Alokai) and Bloomreach. A National Business Operating Locally MKM operates 125 branch locations across England, Scotland and Wales, each with its own inventory and pricing.

Improvements 243

Improvements Payment Services Payments Retail 243

365 Retail

MAY 5, 2023

The Retail Technology Show brought together nearly 10,000 retail professionals at London’s Olympia on 26 & 27 April. 9963 retail professionals visited the 2023 Retail Technology Show, an increase of +45% from 2022 when 6850 visitors attended – including representatives from each of the UK’s top 50 retail brands registered to attend.

Technology 69

Technology Retail Events Consumer 69

Forrester eCommerce

FEBRUARY 21, 2023

It seems that every other news headline is warning us of impending economic doom in 2023. The peculiar thing about sales is that there really are no acceptable excuses for nonperformance. I knew of sales leaders who were put on performance improvement plans during the pandemic.

Improvements 195

Improvements Other Technology Operations 195

Retail TouchPoints

JANUARY 15, 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different (if the conversations and showcases at CES and NRF’s Big Show are any indication).

Retail 310

Retail Customer Experience Technology Operations 310

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. To ensure your brand reaches its peak potential in 2023, be aware of these nine crucial headless commerce trends: 1.

Payment Services 147

Payment Services Payments Social Media Mobile 147