Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 256

Multi-channel Payment Services Consumer Automotive 256

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Navigating this shifting terrain requires a tailored approach rather than a universal solution for future-proofing retail businesses.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 289

Consumer Shipping Costs Customer Retention Information 289

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Omnichannel 259

Omnichannel Accessories Presentation Consumer 259

Retail TouchPoints

DECEMBER 8, 2023

29, 2024, a few months prior to Bergh’s departure, which is scheduled for April 26, 2024. Bergh has been elected as Executive Vice Chair of the Levi’s board until his retirement date, after which he will transition to the role of senior advisor until the end of the company’s 2024 fiscal year.

Travel 274

Travel Omnichannel Consumer Marketing 274

Retail TouchPoints

JANUARY 9, 2024

in 2024, lower than India, China, Germany and Brazil. Diversifying advertising budgets with omnichannel media, like digital audio, will help advertisers reach unique and performative audiences at scale, with mere clicks of a button. Digital Audio Meets Consumers Where they Spend Their Time In 2022, 74% of US internet users, or 222.7

Retail 289

Retail Omnichannel Channel Mobile 289

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year. Comparable sales fell 9.3% as overall revenue dropped to $14.7

Operations 298

Operations Omnichannel Technology Improvements 298

Retail TouchPoints

DECEMBER 13, 2023

the parent company of Tommy Hilfiger and Calvin Klein , has made two key executive appointments designed to bring the business into a new era of omnichannel growth and transformation. Hwang-Judiesch has had a successful retail career driving brand and market growth for omnichannel brands such as Carter’s Oshkosh , Esprit and Ulta Beauty.

Omnichannel 250

Omnichannel Consumer Retail Marketing 250

Retail TouchPoints

JANUARY 11, 2024

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. But for many retailers the question remains, “Where can this new technology best help my organization now?”

Retail 256

Retail eCommerce Technology Social Media 256

Retail TouchPoints

JANUARY 22, 2021

No part of retail ever truly stops changing, but some aspects are seeing larger, faster shifts than others, particularly due to the impact of the COVID-19 pandemic. The IDC FutureScape 2021 webinar took a close look at some of the biggest, most impactful developments retailers can expect in the coming years.

Omnichannel 221

Omnichannel Payment Services Retail Webinar 221

RetailMinded

APRIL 3, 2024

For indie retailers, following changes in the world of retail is important. Plus, the numbers are on their side: global retail online sales reached 5.8 In 2024, two critical factors will demand your attention: Consumer Privacy Rights Act (CPRA) and operational efficiency. What are strategies for CPRA compliance?

Payment Services 52

Payment Services Retail Mobile Payments Operations 52

Retail TouchPoints

JANUARY 23, 2024

Over five days and a growing portfolio of on- and off-site events, the National Retail Federation brought together more than 40,000 attendees and 1,000+ exhibitors in NYC. It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.”

ACH 259

ACH Multi-channel Technology Customer Retention 259

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. only, but Ikea plans to expand to more markets where ChatGPT is available during 2024. only, but Ikea plans to expand to more markets where ChatGPT is available during 2024.

Omnichannel 277

Omnichannel Recommendation Improvements Marketing 277

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 241

Shipping Costs Improvements Live Chat Retail 241

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. For Q4 2024, Best Buy’s comp sales fell 4.8% compared to the same period the previous year.

POS 274

POS Omnichannel Mobile Improvements 274

Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail.

Omnichannel 62

Omnichannel Retail Social Media Demo 62

365 Retail

NOVEMBER 29, 2023

Registration for the Retail Technology Show (RTS), the leading event that connects the industry’s changemakers and brings together Europe’s most forward-thinking retailers and leading tech innovators, is now open. Meanwhile, a new dedicated Ecommerce Pavilion will showcase the latest technologies for digital commerce.

Technology 57

Technology Retail Events Payment Services 57

Retail TouchPoints

FEBRUARY 5, 2024

This is a foundational theme for this year’s Retail Innovation Conference & Expo, which is why we’re thrilled to introduce our keynote speaker: Dr. […] Culture has a profound influence on commerce. How we buy, why we buy and where we buy is driven by how we live and the cultural moments that shape our communities.

Retail 243

Retail Social Media Events Customer Experience 243

Retail TouchPoints

FEBRUARY 27, 2024

billion in 2024. However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. a more suburban area where consumers live and shop. “We billion in revenue by 2028.

Food and Beverages 255

Food and Beverages Fulfillment Omnichannel Specialty Retailers 255

Retail TouchPoints

MARCH 14, 2024

“There’s nothing new today about the idea of a pop-up, everybody’s doing them, they’re almost ubiquitous,” said Lazenby, who now serves as President and CEO of the family business, Whitman Family Development , in an interview with Retail TouchPoints. Of course, that hasn’t stopped them, not in the least.

Travel 294

Travel Consumer Shipping Drop Ship 294

365 Retail

DECEMBER 20, 2023

While the retail sector outlook for 2024 is expected to be muted, hampered by ongoing macroeconomic challenges, weakened consumer demand and low economic growth prospects, retailers mustn’t let stagnation stifle innovation and future opportunities, the KPMG/RetailNext Retail Think Tank (RTT) , an independent board of retail experts, warns.

Beauty and Health 62

Beauty and Health Food and Beverages Retail Leisure 62

Pivotree Blog

JANUARY 31, 2024

With 40,000 attendees, 6,200 brands, and more than 1,000 other exhibitors, NRF 2024 – Retail’s Big Show took the industry by storm, and the dust has all but settled. Why has omnichannel retail grown in relevance? “The future of retail is green. Here are some highlights from the groundbreaking event.

Omnichannel 52

Omnichannel Events Supplies Channel 52

Retail TouchPoints

MAY 30, 2023

Genesco expects to close more than 100 Journeys stores in fiscal 2024, more than its prior expectation of closing 60 stores, after the shoe retailer posted extremely poor results for Q1 2024, which ended April 29, 2023. in Q1 2024, compared to 48.3% Genesco’s gross margin was 47.3% in Q1 2023. of Genesco’s $483.3

Omnichannel 195

Omnichannel Improvements Consumer Other 195

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. families say their children under 12 influence family purchasing decisions, according to the National Retail Federation.

Social Media 277

Social Media Omnichannel Apparel Consumer 277

Retail TouchPoints

JUNE 28, 2023

In 2024, GNC will begin using Zipline’s newly announced Platform 2 system, which is designed specifically for urban delivery. “Partnering with Zipline is propelling GNC to the cutting edge in the retail category,” said Alan Chester, Chief Supply Chain Officer at GNC in a statement.

Fulfillment 297

Fulfillment Supplies Omnichannel Shipping 297

Retail TouchPoints

MAY 16, 2024

Japanese fashion retailer GU is opening its first flagship store in New York City this fall. The Fast Retailing brand (also parent company of Uniqlo and Theory ) is launching its U.S. The online store will make the same product lineup available to consumers nationwide. with a NYC pop-up in 2022.

Fashion 156

Fashion Accessories Apparel Consumer 156

Retail TouchPoints

APRIL 12, 2022

scheduled for completion in 2024. Once the automated direct-to-consumer fulfillment center is fully operational, the retailer said it will employ approximately 2,800 workers and account for 30% of Macy’s digital supply chain for customers nationwide. It will support growth of our business as a leading omnichannel retailer.

Fulfillment 272

Fulfillment Toys Omnichannel Supplies 272

Retail TouchPoints

APRIL 26, 2024

Known widely as one of the first subscription boxes to make a splash in the retail market, BarkBox has become just one piece of a much larger organization. Bark stands for creating magical experiences and exceptional products and services for dogs and their people,” McDonnell said in an interview with Retail TouchPoints.

Toys 268

Toys Social Media Subscription Consumer 268

365 Retail

MARCH 4, 2024

Sitoo , a leading could-native Point of Sale (POS) and Unified Commerce Platform, has been recognised in the 2024 Gartner® Market Guide for Unified Commerce Platforms Anchored by POS for Tier 2 Retailers. Sitoo helps global fashion and lifestyle retailers create positive shopping experiences every time and everywhere.

POS 52

POS Marketing Retail Sporting Goods 52

Retail TouchPoints

NOVEMBER 6, 2023

store in September — the first step in a much larger global vision that extends into 2024. The core of this approach is “aligning our brand with the values and expectations of today’s consumers, while expanding our reach and optimizing our operations.”

Fashion 249

Fashion Omnichannel Operations Consumer 249

Retail TouchPoints

JUNE 27, 2023

“The debate is over — retail media is now almost universally recognized as one of the most effective methods of commerce marketing,” declared The Mars Agency in its third annual Retail Media Report Card. If retail media is indeed past the initial phase of proving its worth, then the logical next question is: Where does it go from here?

Retail 259

Retail White Paper Customer Experience Marketing 259

Retail TouchPoints

FEBRUARY 20, 2024

Marcus Collins, a marketing professor at the Ross School of Business at the University of Michigan who also has deep marketing strategy experience within the worlds of retail, tech and music, calls himself a cultural translator. Registration is now open for the 2024 Retail Innovation Conference & Expo.

Subscription 241

Subscription Consumer Gifts Books 241

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

FEBRUARY 25, 2022

Livestream shopping is causing retailers and social media companies to rethink their digital-shopping strategies, and several businesses are first in line to facilitate consumers’ livestream shopping sprees. Retailers Going Live. Every retailer is trying to understand the customer. or Williamsburg, Brooklyn.

Social Media 305

Social Media Retail Events Channel 305

Smile.io

MAY 15, 2024

In 2024, global retail ecommerce sales are expected to reach $6.3 of all retail purchases.     Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. trillion U.S. dollars and account for 20.1%

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 57

Technology Fashion eCommerce Retail 57

Retail TouchPoints

NOVEMBER 10, 2023

revenue was in-line with the year prior; Improving omnichannel experiences: Digital represented 25% of Tapestry’s total revenue, which was in line with the same time last year. Tapestry noted that this purchase will help the company diversify its consumer segments, geographies and product categories while helping it bolster its DTC business.

Operations 256

Operations Omnichannel Fashion Improvements 256