Retail TouchPoints

JANUARY 9, 2024

The chainwide rollout is expected to be completed in Q1 2024. The youth-oriented retailer chose the Nedap solution for its ability to help improve inventory accuracy and enhance omnichannel fulfillment capabilities, including increased usage of buy online, pick up in-store (BOPIS) functionality.

Omnichannel 205

Omnichannel Fulfillment Social Media Operations 205

Fabric

JANUARY 16, 2024

NEW YORK – NRF 2024 – Jan. 16, 2024 – fabric , the creators of the next-generation commerce platform, today announced the availability of fabric Order Management System (OMS). Today’s retail landscape demands a delicate balance between innovation in customer engagement and operational efficiency.

eCommerce 130

eCommerce eCommerce Platforms Retail Fulfillment 130

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. Over the last several years, we have been investing to deliver a faster, more convenient, differentiated experience for our pros.

Fulfillment 217

Fulfillment Supplies Management Customer 217

Omnisend

DECEMBER 11, 2023

Order fulfillment automation: From processing orders to coordinating with suppliers for shipping, these apps automate the entire fulfillment process. Customer experience enhancement: The best apps for Shopify dropshipping enhance customer experience. This automation is key for scaling your business.

Shopify 88

Shopify Payment Services Shipping Costs Merchant Services 88

Pivotree Blog

JANUARY 11, 2024

Experts in digital commerce, supply chain and data management demonstrate their award-winning technologies, paving the way for retail success in 2024 TORONTO–(BUSINESS WIRE)– Pivotree Inc. Pivotree SKU Build has been created to deliver fully enriched and curated SKUs.

Fulfillment 52

Fulfillment B2B Supplies B2C 52

Retail TouchPoints

JANUARY 19, 2024

The stores are slated to open beginning in the second half of 2024. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Operations 224

Operations Consumer Electronics Telecommunications Electronics 224

Retail TouchPoints

NOVEMBER 17, 2023

“Our broad, strategic partnership should do just that, from changing the ease with which customers can buy vehicles online, to making it simple to use Alexa in Hyundai vehicles for entertainment, shopping, smart home adjustments and calendar checks, to enabling Hyundai to transform their customer experiences and business operations by moving to AWS.”

Customer Experience 203

Customer Experience Supplies Payment Services Mobile 203

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve year-over-year.

eCommerce 266

eCommerce Fulfillment Operations Customer Experience 266

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Fabric

FEBRUARY 29, 2024

In this webinar, Mike Micucci, CEO at fabric, joined Kimberley Zatlyn, VP of Product Marketing at fabric, to introduce fabric OMS , a powerful order management system (OMS) that enables retailers to streamline real-time inventory and order fulfillment. It was launched with a design partner during the holidays and announced at NRF 2024.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Demo 130

Retail TouchPoints

FEBRUARY 27, 2024

billion in 2024. However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. The format also supports more fulfillment-driven experiences. billion in revenue by 2028.

Food and Beverages 225

Food and Beverages Fulfillment Omnichannel Specialty Retailers 225

Retail TouchPoints

DECEMBER 15, 2023

More practices will open through 2024, and all locations will be powered by Chewy’s custom-built open platform, which has helped the brand create a robust, customer-focused experience across all channels. Strategically, venturing into medtail isn’t a stretch for the Chewy business.

Fulfillment 227

Fulfillment Customer Channel Operations 227

Retail TouchPoints

MARCH 27, 2024

Untuckit will open at least 14 new brick-and-mortar locations this year, with the first seven set to open by May in California, New York, New Jersey, Florida and Georgia, according to multiple media reports. The apparel retailer currently operates 84 stores across the country.

Apparel 212

Apparel Gifts Payment Services Recommendation 212

Retail TouchPoints

MARCH 20, 2024

A number of retailers and brands have recently created similar trade-in programs: Brooks Running launched its ReStart recommerce program in July 2023 ; J.Crew debuted a swimwear takeback program in February 2024 ; and New Balance and Anthropologie established recommerce programs in February 2024.

Technology 214

Technology Customer Marketing Retail 214

Retail TouchPoints

FEBRUARY 22, 2024

owner of online retail brands Bed Bath & Beyond (BB&B) and Overstock , will bring back a standalone Overstock.com site in approximately five weeks rather than the September 2024 target date announced earlier. Beyond, Inc.

Shopify 263

Shopify Improvements Online Retail Customer 263

Retail TouchPoints

FEBRUARY 27, 2024

In November 2023 Best Buy added DoorDash as an on-demand delivery partner, and in January 2024 DoorDash partnered with five recreation and wellness retailers including The Vitamin Shoppe, JD Sports and Finish Line.

Supplies 226

Supplies Retail Customer Experience Fulfillment 226

Retail TouchPoints

FEBRUARY 2, 2024

Rufus isn’t Amazon’s first application of gen AI technology, and as Mehta and Chilimbi pointed out, more general AI technology has been used expansively by the company for over 25 years to power product recommendations, hone the path of products in fulfillment centers, enable cashierless technology and develop the Alexa assistant.

Mobile 224

Mobile Recommendation Technology Customer Experience 224

Retail TouchPoints

MARCH 18, 2024

DoorDash has been broadening its client base well beyond food and grocery in recent months: DoorDash partnered with Spirit Halloween in October 2023 ; In November 2023 Best Buy added DoorDash as an on-demand delivery partner; In January 2024 DoorDash partnered with five recreation and wellness retailers, including The Vitamin Shoppe, JD Sports (..)

Supplies 192

Supplies Events Consumer Retail 192

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Omnisend

DECEMBER 14, 2023

This is different from omnichannel selling, which deals with a specific type of multichannel selling strategy that provides a seamless customer experience across channels. You need to find the right balance so you can realistically attract and engage your target customers. Let’s cover some of these in detail.

Multichannel 78

Multichannel Social Media Payment Services Shipping Costs 78

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. And he believes we’ll see a similar focus in 2024. Levi Strauss & Co. Michelle Gass, President of Levi Strauss & Co.,

ACH 225

ACH Multi-channel Technology Customer Retention 225

Retail TouchPoints

MAY 3, 2024

Now the retailer is focused on enriching its omnichannel strategy and experience by implementing the following solutions: Caper Carts will roll out at select Save Mart and Lucky stores in the coming months, followed by a broader rollout later in 2024.

Retail 210

Retail Omnichannel Mobile Operations 210

Retail TouchPoints

MARCH 5, 2024

The Target Circle 360 program’s annual $99 fee will be only $49 (for the first year) for customers who sign up from April 7, when the program kicks off, through May 18, 2024. CVS Pharmacy rebranded the paid portion of its loyalty program as ExtraCare Plus in January 2024, revealing that the paid program had 6.5

Shipping Costs 176

Shipping Costs Payment Services Shipping Operations 176

Retail TouchPoints

APRIL 5, 2024

Other customer-facing autonomous delivery developments have been airborne: Walmart expanded drone deliveries to 30 municipalities in the Dallas/Ft. Worth Metroplex in January 2024 , and Uber Eats competitor DoorDash debuted drone deliveries in Christiansburg, Va. in March alongside another Alphabet company, Wing.

Marketing 218

Marketing Mobile Blog Customer 218

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Beauty and Health 130

Beauty and Health Shipping Costs Payment Services Toys 130

Retail TouchPoints

MARCH 25, 2024

Lowe’s launched a new loyalty program for DIYers, MyLowe’s Rewards , in January 2024. “The addition of a new retail segment to our marketplace is proof of Shipt’s continued investment in meeting member needs.”

Omnichannel 181

Omnichannel Technology Improvements Customer 181

Retail TouchPoints

FEBRUARY 7, 2024

All the Ahold brands’ loyalty programs are integrated into the DoorDash experience, and all participating stores will be available on the DoorDash membership program DashPass. In June 2023 a top DoorDash exec discussed the company’s plans to move beyond restaurant deliveries to become the “local commerce company.”

Omnichannel 226

Omnichannel Customer Marketing Retail 226

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

Payment Services 210

Payment Services Operations Fulfillment Supplies 210

Fabric

NOVEMBER 17, 2023

Setting a new standard for delivering seamless customer experiences Today’s retailers face a constant balancing act: providing innovative solutions to enhance the customer journey, but also streamlining back-end operations. Feel free to reach out to us or you can stop by our booth at NRF 2024 to see a demo.

Merchant Services 147

Merchant Services eCommerce eCommerce Platforms Customer Loyalty 147

Fabric Blog

APRIL 17, 2024

fabric’s Order Fulfillment Logic automates distributed order management for omnichannel retailers Our next-generation real-time order fulfillment logic is now generally available in fabric OMS. It helps minimize fulfillment lead times and maximize customer satisfaction with minimal effort.

Order Fulfillment 52

Order Fulfillment Payment Services Shipping Costs eCommerce 52

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

Retail 172

Retail Clothing Events Games 172

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. We want that ‘box’ to be part of our portfolio, but we always want it to be filled with a great brand.

Operations 302

Operations Omnichannel Customer Experience Consumer 302

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Electronics 226

Electronics Consumer Electronics eCommerce Consumer 226

Retail TouchPoints

FEBRUARY 6, 2024

7, 2024, New York-based vintage clothing designer and accessories seller James Veloria will curate select pieces for the secondhand section. Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America.

Fashion 207

Fashion Accessories Arts Clothing 207

365 Retail

APRIL 30, 2024

As we continue progressing against our Lace Up Plan, this inventive retail experience delivers on our promise to power up the portfolio, while providing an unparalleled, omni-focused customer experience.” Frank Bracken, Executive Vice President and Chief Commercial Officer of Foot Locker, Inc.,

Accessories 65

Accessories Technology Fulfillment Improvements 65

Retail TouchPoints

NOVEMBER 6, 2023

The retailer will open its next Community Hub in the first half of 2024 in Philadelphia’s Rittenhouse Square, within two miles of five health care institutions. Figs plans to take a disciplined approach to physical retail expansion by choosing markets with a high density of health care professionals. doctors has been trained there.

Apparel 252

Apparel Reference Events Retail 252

Retail TouchPoints

JUNE 14, 2023

In fact, experts predict that online food delivery alone will become a $32 billion industry by 2024. 1, 2024, with a price tag of 40 cents per sale. Nearly every major retailer has embraced consumer demands for quick and easy delivery. If adopted, the retail delivery fee would go into effect Jan. Scott Peterson is VP of U.S.

Small Business Retail 261

Small Business Retail Retail Shipping Costs Clothing 261