Retail TouchPoints

SEPTEMBER 15, 2023

The global lifestyle apparel and accessories brand has opened its first new store since 2019 at the Cumberland Mall in Atlanta and has exceeded soft opening projections by 67.9%. This is a “key component” of the brand’s omnichannel growth strategy as it remains laser-focused on being a digital-first direct-to-consumer brand.

Accessories 255

Accessories Omnichannel Apparel Mobile 255

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

GetElastic

FEBRUARY 3, 2022

In today’s digital world, merchandisers must take full advantage of the omnichannel space to influence and guide the shopper through the decision-making process. for businesses that focus on improving customer experience, it’s critical to leverage all the tools in the box to guide the experience.

Omnichannel 148

Omnichannel Demo Beauty and Health Jewelry 148

Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? In fact, BOPIS became the new norm for items across all categories, from footwear and apparel to accessories, home goods, furniture and more.

Omnichannel 261

Omnichannel Shipping Costs Operations Fulfillment 261

GetElastic

JULY 22, 2022

Front and center in any conversation about commerce are the words personalization, omnichannel, customer-centric, and experience-driven. Today’s brands (if they are paying attention) are taking note of how customers interact with their brand, and how the brand makes them feel to optimize the customer journey.

Omnichannel 148

Omnichannel Outdoor Multi-channel Toys 148

Retail TouchPoints

APRIL 24, 2024

Founded in 2010, BaubleBar has become one of the most popular destinations for statement-making styles, affordable jewelry and personalized accessories. Personally, I’m a big fan of the partnerships the brand has tapped into with the MLB, NBA, NFL and Disney.)

Jewelry 231

Jewelry Accessories Customer Experience Omnichannel 231

ROI Revolution

MAY 6, 2021

To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver. An omnichannel approach isn’t new. Closing the Gap Between Online and Offline Experiences.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. This involves personalized product recommendations, marketing messages and customer service.

Supplies 233

Supplies Customer Experience Technology Omnichannel 233

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. As with all next-gen tech, there have been some early adopters, especially in the realm of fashion, footwear and accessories, that are already employing 3D and AR to enhance the ecommerce experience.

Technology 251

Technology eCommerce Shipping Costs Games 251

Retail TouchPoints

FEBRUARY 3, 2023

Aptos ONE gives Cole Haan enterprise-grade point of sale capabilities that are delivered mobile first and cloud native, with highly resilient offline capabilities that give you the confidence of omnichannel transacting anytime and anywhere.” Cole Haan operates 90+ retail stores in the U.S.

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

APRIL 11, 2022

The goal is to hit $4 billion in revenue with an operating margin of 9% (which would be an improvement of over 200 basis points) by the end of fiscal 2026. .”

Sporting Goods 297

Sporting Goods Accessories Supplies Apparel 297

Retail TouchPoints

FEBRUARY 3, 2021

Kendra Scott is stepping down as CEO of her eponymous Kendra Scott fashion accessories brand, and current President Tom Nolan will move into the role. Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts.

Multi-channel 186

Multi-channel Accessories Omnichannel Fashion 186

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized.

Gifts 258

Gifts eCommerce Recommendation Technology 258

365 Retail

OCTOBER 5, 2021

The company currently has a workforce of around 2,700 employees and is present in 107 countries through 10 sales channels, 428 monobrand stores and six product categories: Woman, Man, Kids, Accessories, Shoes and Sport. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

FEBRUARY 6, 2024

7, 2024, New York-based vintage clothing designer and accessories seller James Veloria will curate select pieces for the secondhand section. Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America.

Fashion 226

Fashion Accessories Arts Clothing 226

Retail TouchPoints

NOVEMBER 27, 2023

Some people use it as a fashion accessory; they create a monochromatic outfit and match it to the color of their Touchland,” Lisbona shared. That’s why Touchland is integrating messaging over the course of the season that aligns with its vast omnichannel network.

Social Media 261

Social Media Gifts Omnichannel Consumer 261

Retail TouchPoints

NOVEMBER 16, 2021

Customer-Configured Previews and Products. One major furniture retailer confronted the challenge of closed showrooms and the challenge of photographing hundreds of thousands of bed frames, upholstery and accessory options for display online by turning to augmented reality technology. More Immersive Experience Opportunities.

Outdoor 258

Outdoor Customer Experience Technology Accessories 258

Retail TouchPoints

DECEMBER 15, 2023

The partnership will kick off with two original concepts that will include opportunities for merchandise development, publishing and other cross-platform extensions. Claire’s has been working extensively on expanding its intellectual property (IP) portfolio and becoming a true content production house.

Accessories 262

Accessories Consumer Marketing Other 262

Retail TouchPoints

OCTOBER 10, 2023

As part of the virtual shopping experience, visitors can turn themselves into realistic 3D avatars to shop and interact with other fans in a space designed to replicate game-day energy. The avatars can browse through aisles, discover products on racks and virtually try on apparel and accessories before making a purchase. “As

Accessories 222

Accessories Games Apparel Shipping 222

Retail TouchPoints

JUNE 10, 2020

Returns Abuse And Customer Expectations. For example, consumers shopping for apparel and accessories frequently use in-store and online returns and deem these options to be very important (55%). With the addition of customer-friendly policies like curbside returns, the friendly abuse problem can become even harder to track.

Shipping Costs 151

Shipping Costs Merchant Services eCommerce Accessories 151

Retail TouchPoints

AUGUST 23, 2021

The turmoil also proved that mobile technology enables needed flexibility in times of disruption and drives superior customer experiences that make retailers more competitive. A lasting effect of the pandemic is that it’s increased customer demand for more options and raised expectations for more personalized experiences. .”

Mobile 264

Mobile Payment Services Technology Payments 264

Retail TouchPoints

DECEMBER 14, 2023

They are historically accurate toys and accessories that feature elaborate and immersive backstories uniquely suited to bring to the screen. I had Kirsten, and she had Molly,” Beer shared in a statement. They didn’t feel like dolls to play with, rather real people whose worlds we got to imagine ourselves in.

Toys 246

Toys Accessories Books Customer Experience 246

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Imagine that a technology retailer sells consumer tech such as laptops, mobile phones, and accessories.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

Smile.io

FEBRUARY 2, 2023

Followed by the apparel and accessories industry with growth in every major industry every quarter. Customer Behaviors Past Prediction: The biggest trends in ecommerce will center around reducing user effort and improving the online customer experience. Back in 2016, Smile.io

eCommerce 85

eCommerce Small Business Retail Omnichannel Social Media 85

Retail TouchPoints

APRIL 15, 2024

The Odyssey’s second season uses the LensCrafters Palo Alto flagship store as the backdrop for a dedicated pathway that leads to a new fantasy map in which users experience the five arcade-style mini-games.

Games 130

Games Accessories Fashion Recommendation 130

Retail TouchPoints

JUNE 17, 2021

The technology has been used in categories such as beauty, CPG and accessories, primarily in department store environments. If shoppers opt to scan a QR code to get the AR experience, this action allows the retailer and the brand to “cookie” the in-store customer, “so that you can continue marketing to them outside the store,” said Sumner.

Beauty and Health 160

Beauty and Health Department Stores Accessories Customer Loyalty 160

GetElastic

APRIL 3, 2023

Get hands on with an Elastic Path Free Trial Start building the commerce experience your unique business demands with a free Elastic Path Commerce Cloud account. Sign up for a free trial Omnichannel Experiences Are Shifting To Unified Commerce The idea of omnichannel experiences is nothing new for retailers.

Multi-channel 78

Multi-channel Omnichannel Jewelry Demo 78

Retail TouchPoints

JULY 12, 2022

AR try-on has almost become commonplace in categories like furniture, accessories and beauty. All this at a time when experience is more important to shoppers than perhaps ever before — 80% of consumers and business buyers said the shopping experience is as important as the products themselves in a recent Salesforce report.

Apparel 363

Apparel eCommerce Toys Omnichannel 363

Retail TouchPoints

JUNE 14, 2022

Gucci too is all-in; earlier this year it purchased and is in the process of developing virtual real estate in The Sandbox , and last month announced a partnership with 10KTF to develop a virtual floating “New Tokyo” world and fashion accessories for purchase by owners of NFT profile pictures.

Merchant Services 242

Merchant Services Customer Retail Presentation 242

Omnisend

DECEMBER 14, 2023

Launch omnichannel campaigns When you’re launching your Boxing Day marketing campaign, you should consider turning it into an omnichannel campaign. This is because customers engaging with omnichannel campaigns spend 13% more. Fossil Fossil is well-known for its watches, handbags, and other accessories.

Marketing 88

Marketing Social Media Events Clothing 88

Retail TouchPoints

OCTOBER 25, 2021

The network’s rollout will play a vital role in supporting retailers in their quest to deliver a frictionless omnichannel experience. By creating deeper, personalized experiences, retailers will be able to increase sales. In addition, AR and VR will create a plethora of new in-store experiences.

Payment Services 312

Payment Services Retail Mobile Accessories 312

Retail TouchPoints

MARCH 23, 2023

Popelka is currently building a global team that will span strategy, customer experience, sales, product, product marketing, customer support and ecosystem development to offer ARES customers a full suite of professional services. AR Try-On Source: Snap, Inc.

Apparel 162

Apparel Retail Fashion Recommendation 162

Retail TouchPoints

OCTOBER 17, 2022

Drive social engagement through an omnichannel strategy. Lion Brand yarns and accessories are sold in-store and online at craft specialty chains, discount chains and independent shops. The result is overall growth and elevated maker engagement and satisfaction levels, as Lion Brand meets the needs of consumers and retail partners.

Consumer 249

Consumer Gifts Supplies Accessories 249

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Plus, companies can personalize the customer experience by collecting shopper details at checkout and adding notes to sales.

POS 104

POS lightspeed Shopify Payment Services 104

BigCommerce

SEPTEMBER 12, 2017

Get your free comprehensive omnichannel report now. Omni-channel marketing, then, becomes more about providing an experience — the omni-channel customer experience — transcending any one medium and simply providing shoppers what they want, when they want. Map the Customer Journey to Win the Most $$$.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We

Clothing 231

Clothing Payment Services Apparel Department Stores 231

Retail TouchPoints

FEBRUARY 18, 2021

It supports the consultative experience that’s a definer for how consumers want to be treated.” An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. To execute flawlessly, the appointment experience needs to integrate with all other systems.

Retail 290

Retail Beauty and Health Books Omnichannel 290