Digital Doughnut

OCTOBER 3, 2023

Businesses across multiple sectors are waking up to the transformative potential of blockchain, particularly in the realm of customer experience (CX). This article delves into how blockchain is revolutionising CX, underpinned by solid statistics and compelling numbers.

Customer Experience 52

Customer Experience Technology Cryptocurrencies Customer 52

GetElastic

SEPTEMBER 20, 2021

Over the past two years, businesses have had to adapt to a new normal and accommodate for new customer expectations throughout their eCommerce strategy. B2B businesses specifically have felt an unprecedented amount of pressure to expand their B2B offerings and align more with B2C shopping experiences.

B2C 145

B2C B2B Reference eCommerce 145

Inflow Insights

OCTOBER 14, 2021

If you want to develop powerful B2B eCommerce strategies to attract and convert your customers, you’ll need to invest in a few key areas. In this post, we’ll explain 11 online marketing strategies that B2B eCommerce stores should take advantage of, based on our decades of experience helping all kinds of businesses market themselves.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Ecommerce Platforms

DECEMBER 20, 2021

B2B eCommerce and B2C businesses acting as manufacturers, distributors, or wholesalers face many challenges, the most important of which is ensuring their customers are happy. To help leave a smile on your customer's face, using the right eCommerce software platform for your business is imperative. Go to top.

Payment Services 211

Payment Services B2B Shipping Costs B2C 211

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. If you want to make it big as a B2B ecommerce business in 2020 , you have to adapt, change, and change fast.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Retail TouchPoints

JUNE 7, 2023

These are more than fancy gadgets; they are innovative systems that provide a glimpse of a new “embodied” online retail environment — one where brands provide digital customers with multisensory spatial experiences like those observed in brick-and-mortar stores. augmented reality) to fully virtual (e.g. virtual reality).

Technology 256

Technology Retail Customer Experience Presentation 256

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. In this article, we’ll take a deep dive into what you need to know about enterprise e-commerce platforms.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

BigCommerce

MAY 25, 2017

The Business of B2B. Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). And yet, only 20% of our revenue comes from our B2C segment. Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). BigCommerce's B2B Power. Embassy Suites.

B2B 419

B2B Books BigCommerce Article 419

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. B2B eCommerce Experts. Check Out More Content. Digital Commerce Transformation Experts.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Kissmetrics

AUGUST 25, 2020

They spend countless hours experimenting and learning everything there is to know so you don’t have to. In this article, I cover: What to look for in a PPC agency How to work with them for maximum results Steps to finding the right agency My top five recommendations. Stryde — Best for eCommerce and B2C businesses. Let’s dive in!

PPC 279

PPC Multi-channel Social Media B2C 279

Retail TouchPoints

JANUARY 31, 2023

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences.

Technology 262

Technology B2C Consumer Social Media 262

BigCommerce

JUNE 21, 2018

They’re selling automotive parts, accessories, and service online for everything from sportbikes to trucks for both B2C and B2B buyers. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Kissmetrics

NOVEMBER 30, 2020

The Top 7 Options for Customer Service Software. How to Choose the Best Customer Service Software for You. All-in-one systems encompass different types of software, including: Customer relationship management (CRM): CRMs focus on sales and interacting with people to bring them in as customers and retain them long-term.

Live Chat 239

Live Chat Customer B2B Social Media 239

Kibo

OCTOBER 13, 2022

read this article. ) . In addition to the business benefits of composability, it also enables an optimal customer experience. In this article, we’ll outline these benefits and why now’s the time to consider a composable commerce strategy. Composable Commerce Creates a Better Customer Experience.

Shipping Costs 62

Shipping Costs Drop Ship B2C Customer Experience 62

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. What will Participants of 2021 Make it Big Virtual Conference Learn?

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

GetElastic

AUGUST 25, 2021

In our article today, we are not going to review all 40 API business models in detail, but instead focus on the ones that have the most relevancy to eCommerce use cases. . The big opportunity in B2B eCommerce however is the buyer does not want to meet with the account team just re-order the same parts, consumables or schedule a service call.

Payments 148

Payments Payment Services eCommerce Multi-channel 148

GetElastic

NOVEMBER 2, 2021

We often hear stories about that moment of realization well into the evaluation cycle, where a pricing surprise or lack of flexibility hinders your brand's ability to launch and operate an eCommerce setting that works for your customers. How can you control your customer experience? Who are they? Elastic Path has a 99.9%

eCommerce 78

eCommerce Payment Services B2C B2B 78

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. Deploying a PIM can improve the level of control, organization, and speed within your marketing team, whether your firm is a B2B or B2C.

Information 78

Information B2C Channel Improvements 78

GetElastic

OCTOBER 19, 2021

Product attributes, imagery, detailed descriptions, and supplier information eventually become extremely difficult to manage, slowing workflows and impacting customer experiences. Deploying a PIM can improve the level of control, organization, and speed within your marketing team, whether your firm is a B2B or B2C.

Information 78

Information B2C Channel Improvements 78

Ecommerce Platforms

JANUARY 4, 2023

Within the Enterprise pricing package, companies can access all the tools they need for unparalleled and unique customer experiences. Plus, for beginners, BigCommerce has a range of knowledge base articles and how-to guides available for step-by-step instruction. Exceptional flexibility for any front-end experience.

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

RTP blog

MAY 31, 2017

In today’s fast-moving, digitally motivated society, retailers really do need to speed up the decision-making process when it comes to innovative technologies that will improve the customer experience and exceed customer expectations. The Wall Street Journal article quotes J.P.

Retail 150

Retail Technology eCommerce Games 150

BigCommerce

NOVEMBER 16, 2017

In major cities, you’ll often find local delivery and courier companies that will deliver more quickly to your customers than the big carriers at very competitive rates. Pro Tip for B2B. We’ll dive more into exactly how it implement free shipping for your business later in this article, if that is the route your team chooses.

Shipping Costs 420

Shipping Costs Shipping Merchant Services eCommerce 420

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. The solution is relevant to both B2B and B2C brands and can seamlessly replace or enhance your current integrations, processes, plugins, and systems.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Digital Doughnut

JULY 14, 2023

In this article, we will delve into the realm of smart packaging, exploring its potential to enhance customer experiences, streamline operations, and drive innovation in the industry.

Article 52

Article Customer Experience Operations Technology 52

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

FastSpring

JANUARY 10, 2023

This article is meant to help by providing two important factors to consider when choosing a recurring billing tool. We become the liable party for every transaction of our customers. Bonus: Optimize the Customer Experience with Customer Portals. Case Study Examples.

Payment Services 134

Payment Services Payments Subscription Banking 134

Fabric

SEPTEMBER 12, 2023

Headless commerce is an e-commerce approach that decouples the frontend customer experience from the backend commerce functionality, allowing businesses to create highly customizable and unique shopping experiences across various digital channels. What is Headless Commerce? Why is headless commerce important?

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

BigCommerce

AUGUST 10, 2018

In this article, we’ll break down: Exactly what a WordPress ecommerce strategy is, and why you should use it. Think more expensive products, B2B, etc. Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. B2B companies : Zoho CRM supports B2B brands in maintaining and building stronger client relationships with deal tracking, payments, and reports.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Omnisend

FEBRUARY 8, 2023

Statistics have shown that businesses using email automation experience an increase in lead quality by 80%, resulting in increased conversions and sales. In this article, we share a list of the best email automation software based on features, scalability, and pricing, and the parameters you need to remember before signing up for any of them.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. Ready to discover the best ecommerce apps for your online store?

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Omnisend

JULY 26, 2023

Ignoring text abbreviations may result in missed opportunities to connect with customers and create memorable interactions that strengthen brand relationships. This article shares the top abbreviations you need to learn to up your messaging game. We have a meeting with our B2B clients today. LMK if you need to reschedule.”

Games 60

Games B2B Clothing Events 60

Kissmetrics

APRIL 2, 2021

B2B Demand Generation Strategies. You may recognize a need for more and better leads or higher customer retention. You may recognize a need for more and better leads or higher customer retention. You may realize better systems in your sales and marketing process could create a better experience for your customers.

Information 260

Information Marketing B2B Customer 260

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Get more flexibility and customization from your ecommerce platform. Bring B2B Complexity Online. And much more.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Ecommerce Platforms

AUGUST 17, 2022

Magento is a highly scalable solution for content management, where you can handle both B2B and B2C business needs from one convenient space. This CMS software may be a little more complicated for beginners than some of the other options covered so far, but it’s great for offering customized experiences online.

Management 104

Management Payment Services Magento SEO 104

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. Looking for tools similar to Mailchimp?

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78