Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

JANUARY 31, 2023

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences. It can be applied across the customer journey, before, during and after they buy.

Technology 273

Technology B2C Consumer Social Media 273

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

GetElastic

SEPTEMBER 1, 2021

Some of the key B2B consumer trends we’re seeing today include: Online shopping is here to stay and customers are showing preferences for digital self-service. B2B buyers expect personalization experiences and are even willing to pay more. B2B buyers expect personalization experiences and are even willing to pay more.

B2B 147

B2B eCommerce B2C Payment Services 147

BigCommerce

JUNE 21, 2018

They’re selling automotive parts, accessories, and service online for everything from sportbikes to trucks for both B2C and B2B buyers. Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. CruiseMaster.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Optimizely

MARCH 13, 2018

Since you want to spend as much time as possible learning the latest trends and new technologies in B2C business, you have to figure out what sessions will be most valuable for your B2C business. We want to make your life easy as B2C marketer and so we combed through every session for the absolute best.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. Your customers are on Amazon.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Digital Doughnut

JULY 14, 2023

In a world driven by technological advancements, smart packaging has emerged as a disruptive force, revolutionizing the way brands like Appetite Creative connect with consumers. By integrating intelligent features into traditional packaging, smart packaging offers a multitude of benefits for businesses and consumers alike.

Article 52

Article Customer Experience Operations Technology 52

RTP blog

MAY 31, 2017

In an interview with The Wall Street Journal , J.Crew CEO Mickey Drexler made a shocking admission: that he missed the boat on technology’s ability to rapidly transform retailing. The Wall Street Journal article quotes J.P. To me it sounds a bit like an over-reaching excuse for failure.

Retail 150

Retail Technology eCommerce Games 150

Optimizely

AUGUST 9, 2018

Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. The Customer Is the Center of Everything. “We For many B2C brands, the customer is the center of the world. Unfortunately, omnichannel remains a struggle for many B2C brands.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. itok=NKOQLXM0","video_url":"[link] Video (Responsive)."]}. Check Out More Content.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Ecommerce Platforms

AUGUST 10, 2021

At the virtual Make it Big event, the leading speakers will discuss today's relevant topics such as social commerce, digital innovation, customer experience, artificial intelligence, and emerging global markets. How to Attract, Convert and Retain Your Customers. Harnessing the Power of AI to Sell More. The LineUp.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

GetElastic

NOVEMBER 2, 2021

We often hear stories about that moment of realization well into the evaluation cycle, where a pricing surprise or lack of flexibility hinders your brand's ability to launch and operate an eCommerce setting that works for your customers. At Elastic Path, we are focused on delivering a solution that fits the unique needs of our customers.

eCommerce 78

eCommerce Payment Services B2C B2B 78

Optimizely

DECEMBER 12, 2017

A focus on customer feedback. As a B2C marketer, what’s your biggest challenge in terms of reaching and engaging this audience effectively? As technology keeps evolving at such a rapid rate, we are constantly adapting how we engage our customers. How do you create a more personalized and custom experience for your buyers?

eCommerce 150

eCommerce Outdoor B2C Social Media 150

Ecommerce Platforms

AUGUST 17, 2022

HubSpot’s software covers everything from sales and marketing tools to technology for customer service. HubSpot is a true innovator in the technology world, best-known for delivering a huge variety of tools for business leaders looking to compete in an evolving world. ADI support for building a custom website. Visit site.

Management 104

Management Payment Services Magento SEO 104

Kibo

OCTOBER 20, 2022

This article summarizes the interview, along with videos of each part. A composable approach to CMS allows you to build out the functions you need now to fulfill business goals and meet customer expectations. The CMS platform plays a significant role in your digital commerce channel and the online customer experience.

Channel 62

Channel Presentation Customer Experience Management 62

Ecommerce Platforms

APRIL 3, 2020

While it’s easy to assume that the age of online stores is focused strictly on the B2C marketplace, the truth is actually that B2B companies are gaining steam too. That’s more than 6 times the value of B2C ecommerce. There are a lot of factors that overlap between B2C and B2B selling. Advanced custom pricing.

eCommerce Platforms 160

eCommerce Platforms B2B Payment Services Shipping Costs 160

BigCommerce

AUGUST 10, 2018

In this article, we’ll break down: Exactly what a WordPress ecommerce strategy is, and why you should use it. This strategy is a hallmark of brands looking to: Build community and customer lifetime value through their owned website rather than through a marketplace like Amazon. Nurture customers through a longer buying cycle.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Inflow Insights

OCTOBER 14, 2021

If you want to develop powerful B2B eCommerce strategies to attract and convert your customers, you’ll need to invest in a few key areas. Before anything else, we recommend scaling content production to target all of your important customer segments. Editor’s note: This blog was originally published in 2020.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

BigCommerce

MARCH 31, 2017

This article was written in collaboration with Gorilla Group , which contributed heavily to the 9 actionable tips you’ll read through below. Many online brands are both B2B and B2C –– and even use their same homepage for each audience, segmenting into customer groups for individual merchant accounts. Editor's Note.

B2B 402

B2B eCommerce B2C Merchant Services 402

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. For instance, if you want create buzz for your brand, make sure your pop-up surprises and delights customers.

Small Business Retail 111

Small Business Retail Customer Loyalty Workshop Shopping Carts 111

Fabric

NOVEMBER 2, 2023

For omnichannel retailers, these cutting-edge solutions can help to deliver seamless shopping across various channels and improve the overall customer experience. In this article, we’ll take a deep dive into what you need to know about enterprise e-commerce platforms.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Merchant Services 130

AcquireConvert

NOVEMBER 24, 2022

Address verification service (AVS): a service used by credit card processors to verify that the billing addresses of customers match the addresses on their credit card statements. Blog: an online collection of articles relevant to your market. Buyer personas: fictional profiles of ideal types of customers.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

GetElastic

MARCH 5, 2019

At the same time, pop-ups provide companies with opportunities to experiment with new concepts and campaigns, while collecting useful data that can inform a better, more seamless customer experience. For instance, if you want create buzz for your brand, make sure your pop-up surprises and delights customers.

Small Business Retail 79

Small Business Retail Customer Loyalty Workshop Shopping Carts 79

GetElastic

SEPTEMBER 20, 2021

Over the past two years, businesses have had to adapt to a new normal and accommodate for new customer expectations throughout their eCommerce strategy. B2B businesses specifically have felt an unprecedented amount of pressure to expand their B2B offerings and align more with B2C shopping experiences.

B2C 145

B2C B2B Reference eCommerce 145

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. The solution is relevant to both B2B and B2C brands and can seamlessly replace or enhance your current integrations, processes, plugins, and systems.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Optimizely

MARCH 27, 2018

Shoptalk 2018 was huge — the world’s largest conference for B2C, retail, and ecommerce innovation sold out for the third time in a row with more than 8,500 attendees from some of the biggest brands in the world. AI is here, but the experience is not amazing just yet. Customer data creates seamless customer experiences.

B2C 150

B2C Omnichannel Channel Customer Experience 150

Kibo

OCTOBER 13, 2022

Composable commerce is more than a type of technology architecture or ecosystem. read this article. ) . In the current state of rapidly changing consumer behaviors, composability gives brands and retailers the agility to keep pace with those changes without completely overhauling their technology ecosystems.

Shipping Costs 62

Shipping Costs Drop Ship B2C Customer Experience 62

Ecommerce Platforms

MARCH 9, 2023

In this Zoho CRM review, we’ll be walking you through one of the top-rated customer relationship management tools on the market. Feature-rich and easy to use, Zoho CRM supports around 250,000 businesses across 180 countries to ensure you can convert more leads, grow revenue, and engage with customers. What is Zoho CRM?

Live Chat 104

Live Chat Social Media Payment Services Payments 104

Ecommerce Platforms

JANUARY 4, 2023

The best headless ecommerce platforms are rapidly grabbing the attention of business owners looking to stand out from the crowd with unique customer shopping experiences. Headless ecommerce platforms stand as one of the powerful tools business leaders can potentially use to delight and convert their customers.

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

BigCommerce

FEBRUARY 2, 2018

Niche products are goods or services that serve a specific segment of customers. It’s all part of our work to improve our customer experience as much as we can.”. Your brand should speak to your potential customers in a way that both resonates and compels them to come back. Taking Matters Into Your Own Hands.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Payments 419

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Beyond this, there are two ways in which ecommerce platforms offer a hosting environment for their customers. And much more.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

BigCommerce

MAY 25, 2017

And, as it turns out, so was technology. And technology like BigCommerce solves for the former –– where you can build a site and customize it without touching a single piece of code. Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). Customer experience. Embassy Suites.

B2B 419

B2B Books BigCommerce Article 419

Fabric

SEPTEMBER 12, 2023

Headless commerce lets brands deliver seamless experiences across sales channels, providing a consistent customer journey regardless of where and how a customer embarks upon it. This liberates developers from using a single technology or programming language to develop applications. Why is headless commerce important?

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

Optimizely

OCTOBER 18, 2018

Ecommerce website pop-ups done wrong are not just annoying — they’re a guaranteed way to lose customers. Many B2C companies offer discounts immediately in exchange for an email address, and that’s not always the best tactic. It can be especially intrusive for buyers and doesn’t often make for a great customer experience.

eCommerce 230

eCommerce B2C Apparel Clothing 230