Smile.io

APRIL 27, 2023

LEGO VIP rewards program is a top example of a simple approach to retaining customers With such a passionate fanbase and a deep history, LEGO realized they had a fantastic opportunity to harness that enthusiasm to create an even better customer experience for all customers. The LEGO VIP is their rewards program.

Toys 71

Toys Omnichannel Arts Customer 71

Smile.io

MAY 26, 2023

Target’s customers demonstrate a level of loyalty that most bargain brands could only dream of. Today we will look at Target’s Circle rewards program to see if it lives up to the brand’s standard of customer excellence. This product diversity is one of the main reasons customers consistently come back to Target.

Payment Services 46

Payment Services Mobile Shipping Costs Customer Experience 46

Smile.io

APRIL 25, 2023

By breaking customers into distinct groups, you can use each tier to challenge shoppers to see if they can reach that next milestone. You want your most loyal customer to feel like they achieved something that others could not, and inspire your other customers to strive to get there.

Recommendation 60

Recommendation Social Media Events Customer Retention 60

Forrester eCommerce

OCTOBER 24, 2018

We recently published a case study about Carbon, a 3D printing company known for its innovative technology and, now, its proactive customer service model.

Customer 326

Customer Technology Customer Experience 326

Smile.io

MARCH 7, 2023

Let’s look at what this new program offers and if the changes were worth the wait or if it will have customers missing Tims’ old fashion plain rewards. Where Tims Rewards sweetens the deal With a complete overhaul of their rewards program, you can expect that customers’ reactions are mixed.

Games 62

Games Events Mobile Social Media 62

Smile.io

JANUARY 23, 2023

So how did this company build such a loyal following of customers surrounded by so many competitors? Tarte's community-building strategy is a large piece of the brand’s loyalty puzzle, with their customer retention program, tarte perks helping the cause.   tarte’s rewards program is visible from its homepage.

Customer Retention 47

Customer Retention Social Media Customer Blog 47

Smile.io

MARCH 28, 2023

The ultimate goal of these hotel reward programs is to lock in customers and have them choose their hotel over the millions of others. This gives customers endless options to choose a hotel to stay at while earning and redeeming points in different ways. With over 8,000 hotel locations, chances are you have stayed at a Marriott before.

Travel 46

Travel Gifts Books Recommendation 46

Retail TouchPoints

MAY 21, 2024

By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency. It encompasses a wide array of data types, from customer WiFi usage patterns and device interactions within the store to transactional data and online shopping behaviors.

Payment Services 252

Payment Services Retail Supplies Operations 252

Groove

NOVEMBER 10, 2020

Continue reading this case study to see the website design before & after for our client, Curtain Call, and how we updated their eCommerce store to improve the customer experience. Optimizing eCommerce stores for mobile is key to increasing the customer experience. Custom Design. Testimonial.

BigCommerce 367

BigCommerce Magento B2B Mobile 367

Forrester eCommerce

JULY 6, 2023

Forrester’s CX APAC 2023 was an incredibly successful event, sharing vast industry knowledge and experience across two days of keynotes, track sessions and case studies.

Events 195

Events Customer Experience Customer 195

Retail TouchPoints

JUNE 7, 2023

What are some of the Established Use Cases for AI and ML in Ecommerce? Machine learning has been playing a role in enhancing the experiences of ecommerce brands and customers for some time now. Machine learning allows marketers to better analyze and understand customer journeys, conversion and retention.

eCommerce 264

eCommerce Technology Supplies Blog 264

Retail TouchPoints

JUNE 13, 2023

Customer-focused digital transformation is important for any retail business, but the pandemic-induced volatility and fast pace of change in the industry means that such transformations need to occur in all areas of the enterprise, from product design to planning and supply chain.

Supplies 289

Supplies Customer Experience Technology Omnichannel 289

UpSellIt

MAY 2, 2024

It’s the digital equivalent of word-of-mouth marketing, where the experiences and opinions of others serve as validation for your brand, product, or service. By highlighting positive trends and behaviors, you increase customer lifetime value and set your brand up for long term success.

eCommerce 108

eCommerce Social Media Payment Services Download 108

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 157

Customer Payment Services Payments Other 157

Inflow Insights

JANUARY 23, 2019

“We’re able to have better granularity and understanding of who our customers are,” said Brandy Hansen , Director of Marketing for the company, whom we spoke with recently. We can create a custom SEO strategy for your business. Note: Want a custom in-depth assessment of your search ranking performance? Contact us here.

BigCommerce 123

BigCommerce SEO Improvements Magento 123

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. Salespeople would call in orders; customer service would put the order down; and customers would fax in orders and place orders directly from the website.

B2B 221

B2B Operations BigCommerce eCommerce 221

Kissmetrics

JULY 19, 2017

Are you annoying your customers? Prioritize Your Customers’ Needs. Customers are the primary asset of your company. This principle is especially true when engaging customers. Then, the customer reacts by ignoring your messages and possibly going to your competitors. In this case, you’re not annoying your customers.

Customer 241

Customer Payment Services Information Shopping Carts 241

Retail TouchPoints

DECEMBER 8, 2023

This versatility is a key tool in appealing to your target customers and creating items they actually want, so it’s important to find a company that offers an extensive product line. You are automatically going to have more options that way, ensuring that you’ll be able to find the products your customers want, no questions asked.

Apparel 264

Apparel Shipping Products Presentation Shipping 264

ESW

MAY 29, 2024

However, venturing into the international market presents a myriad of challenges—from navigating complex logistics to ensuring a seamless customer experience across diverse cultures. Finding those customers and exceeding their expectations may need more resources than you have in-house.

Payment Services 78

Payment Services eCommerce Payments Shipping Costs 78

lateshipment

JULY 17, 2020

Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Deliver great customer service. Think Ahead.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

365 Retail

APRIL 3, 2024

Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. AI-powered retail with poor quality data Let’s take a closer look at what AI-powered retail experience with poor data quality could look like.

Customer 74

Customer Outdoor Customer Data Customer Experience 74

Dynamic Yield

MAY 8, 2017

The post BILD Personalizes the Entire Fan Journey (Case Study) appeared first on Dynamic Yield. Learn how German online retailer BILD Shop increased conversions, revenue-per-user and mobile engagement with Dynamic Yield, achieving a 5x ROI.

Mobile 44

Mobile Online Retail Retail Customer Experience 44

Retail TouchPoints

SEPTEMBER 3, 2020

The Retail Innovation Conference has added a multitude of seasoned retail executives and changemakers to the agenda for its first-ever online experience. Sessions will span across six tracks and feature executive leaders who are helping their businesses accelerate innovation.

Retail 179

Retail Omnichannel Customer Experience Events 179

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Smile.io

SEPTEMBER 25, 2018

With brands like Starbucks setting the customer experience bar high with punch cards and points programs, it’s become an expectation for big food and beverage brands to offer some sort of reward for choosing them over others. These days it’s hard to think of a large restaurant chain that doesn’t have their own rewards program.

Food and Beverages 36

Food and Beverages Customer Experience Other Customer 36

Email Audience

JUNE 21, 2023

So, you’ve probably heard the terms “consumer” and “customer” thrown around a lot, right? In this article, we’re going to help clear up any confusion you might have about consumers and customers, and why it’s crucial for businesses to treat them differently. ” Well, not always!

Consumer 59

Consumer Customer Toys Article 59

Retail TouchPoints

DECEMBER 14, 2020

“Its editorial mission is a great fit for Retail TouchPoints as we continue to focus on innovation in technology and business strategies, and commit to provide timely and tactical insights to retail decision-makers as they strive to enhance their omnichannel customer experiences.”

Retail 298

Retail Omnichannel Webinar Arts 298

Retail TouchPoints

OCTOBER 6, 2022

The 18 sessions also charted the impact of fast-changing consumer trends with new research and offered real-world case studies and use cases to show these solutions in action. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI. Following are recaps of some of the most pertinent presentations.

Shipping Costs 287

Shipping Costs Payment Services Merchant Services Payments 287

Retail TouchPoints

OCTOBER 6, 2023

The brand, lauded for always pushing creative limits, is a textbook case study on ways to tap into culture to drive brand awareness and acquisition. But Liquid Death is a brand case study that should inspire you to ask: How can we get a little more punk rock today? And as they say, the rest is history.

Food and Beverages 264

Food and Beverages Social Media Marketing Consumer 264

Wiser

MAY 6, 2024

However, measuring the impact of such a strategy presents unique challenges, particularly when it comes to gathering unbiased, consumer-centric data that accurately reflects the effect of bar staff training on the customer experience.

Consumer 78

Consumer Presentation Events Customer Experience 78

Blue Acorn

OCTOBER 5, 2017

When it comes to working with the likes of Everlast and Candelabra, that also means you’re up against an extremely dedicated customer and fan base and simplicity just won’t cut it. From there we built several custom functionalities to fulfill their unique needs. Insect Lore. So how did we build upon this concept?

Customer Experience 61

Customer Experience Improvements Customer Gifts 61

FastSpring

JANUARY 10, 2023

Handling failed payments and customer notifications. FastSpring is a comprehensive payment solution for all four areas of the billing lifecycle (Factor #1) : Custom trials, recurring billing intervals, and pricing models. Handling failed payments and customer notifications. Case Study Examples.

Payment Services 137

Payment Services Payments Subscription Banking 137

Retail TouchPoints

OCTOBER 1, 2021

This approach may work in the rarest of cases (see: Amazon ). But ultimately this strategy will lead companies away from their core competencies and decrease their overall value to customers. The Power of Outsourcing: Netflix x AWS Case Study. Hybrid Insourcing & Outsourcing Case Study for Retailers.

Supplies 279

Supplies Shipping Costs Fulfillment Shipping 279

FastSpring

JUNE 21, 2019

The same idea goes for customer reviews—any review, whether good or bad, is good for business. Anyway, customer reviews are super important for any business, but especially small businesses. Now that we know how important customer review are, you should probably be encouraging your customers to leave reviews.

Customer 70

Customer Social Media SEO Customer Experience 70

Pivotree Blog

JULY 5, 2023

“Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. 13 at 5:45 pm (ET).

eCommerce 310

eCommerce Omnichannel Customer Loyalty Fulfillment 310

Retail TouchPoints

FEBRUARY 22, 2021

The new digital-experience store is not BoConcept’s first foray into ecommerce. Throughout the pandemic, the franchise launched a variety of virtual solutions to engage with customers while showrooms were closed in markets around the world. “We marketing in a statement.

Operations 189

Operations Consumer Customer Marketing 189