Pivotree Blog

JULY 5, 2023

“Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

UpSellIt

JULY 13, 2023

By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

UpSellIt

NOVEMBER 16, 2022

However, poorly executed recommendations can cause friction and worsen the customer experience, making it extremely important to get it right. Benefits of Product Recommendations Product recommendations provide a better overall experience for your customers.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

Smile.io

FEBRUARY 16, 2024

  Since then, the brand has grown into a holy grail staple for acne-prone customers worldwide. With a purposefully limited range of products that target specific issues, customers feel confident instead of overwhelmed when shopping on Dr. Sam’s website.   Deactivating their former loyalty program.

Customer Loyalty 76

Customer Loyalty Shipping Costs Social Media Customer 76

RetailMinded

DECEMBER 26, 2023

Retailers approached this change by adding e-commerce options to their own business, balancing customer needs and that digital convenience. This changing market has forced retailers to learn to adapt and adopt flexible operations that function alongside a change in business culture that refocuses on customer loyalty.

eCommerce 64

eCommerce Retail Department Stores Technology 64

Smile.io

APRIL 30, 2024

a DTC brand that sells premier custom-printed LEGO© minifigs, minifig accessories, and building kits.          View this post on Instagram A post shared by The Minifig Co - Custom LEGO Minifigs (@theminifigco) The Minifig Co. With a loyalty program powered by Smile.io , The Minifig Co.

Toys 62

Toys Customer Retention Information Social Media 62

Wiser

NOVEMBER 6, 2023

It acts as a virtual storefront, enticing visitors to become customers by showcasing your products effectively. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience.

Payment Services 78

Payment Services eCommerce Retail Games 78

Teamwork Retail

JULY 8, 2020

While feature-focused explosions like “Curbside Pickup” are rare, the value of Omnichannel retail with a strong eCommerce presence has become abundantly clear: the ability to reach customers anywhere at any time. This flexibility is valuable, especially when it is impossible to sell to customers in a store physically.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

FastSpring

DECEMBER 18, 2020

For these companies, the change to a B2B sales model means moving their customers to make their purchases online. This was the exact problem that BizNet hit when they realized their manual B2B sales strategy was no longer working for them—or their customers. It wasn’t ideal for the business or its customers. “It

B2B 148

B2B eCommerce Payment Services SEO 148

ViiBE Blog - Retail

APRIL 19, 2021

Unhappy customers are a challenge for any company. If your customer leaves unsatisfied, they are unlikely to give you any repeat business. The customer relationship you have established goes out the window, and you’ll have to start building customer loyalty with someone else.

Customer Retention 52

Customer Retention Customer Customer Loyalty Management 52

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. For beauty and skincare brands, having a loyalty program is always a good idea.

Customer Loyalty 61

Customer Loyalty Customer Subscription Omnichannel 61

Retalon

FEBRUARY 14, 2024

This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance. This approach helps businesses optimize their operations and create better experiences for customers.

Retail 41

Retail Operations Management Improvements 41

Smile.io

AUGUST 19, 2021

Colors, logos, and product images are all great places to start, but what you choose to name your program and currency are what customers will remember. Calling your loyalty points “points” puts your program in danger of becoming generic, leaving your brand at risk of flying under your customers’ radar.

Beauty and Health 74

Beauty and Health Customer Loyalty Banking Books 74

Ecommerce Platforms

FEBRUARY 25, 2019

Subscriptions work well if you provide products that customers need to reorder regularly. It also comes in handy when you offer a service that customers use repeatedly. This new way of selling helps to increase your customer’s average lifetime value through repeat sales. How often the customer is charged. Sounds good?

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. Why is customer retention so important?

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

DECEMBER 14, 2021

It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year? Customers have access to more information than ever before, and they look at all of it.

Customer Loyalty 70

Customer Loyalty Customer Shipping Costs Outdoor 70

Optimizely

JULY 31, 2018

Where to start: Using Customer Lifetime Value to Grow Your Business — Andrew looks at how to calculate one of our favorite metrics, then gives tips for putting it to good use. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour?

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Smile.io

SEPTEMBER 8, 2021

UK-based brand, The Book Bundle allows its customers to purchase collections or “bundles” of books at a discounted rate. For every referral an existing customer makes, they give the new shopper €2 and receive €2 for themselves as well. This allows customers to gain other people’s perspectives to influence their decision.

Books 81

Books Magazine Gifts Accessories 81

OrderDynamics

APRIL 23, 2019

According to Wikipedia, dropshipping is considered as “a supply chain management method in which the retailer does not keep goods in stock but instead transfers the customer orders and shipment details to either the manufacturer, another retailer, or a wholesaler, who then ships the goods directly to the customer.”

Shipping Costs 61

Shipping Costs eCommerce Merchant Services Retail 61

Smile.io

AUGUST 2, 2023

Have you ever thought about the best way to reward your customers for their loyalty? While you could stick to traditional methods such as giving 10% back on all purchases, you could also offer unique and exciting experiences of access to an exclusive event. Dropps offers a points program for discounts on future purchases.

Shipping Costs 48

Shipping Costs Events Social Media Fashion 48

Smile.io

OCTOBER 22, 2021

With extremely high purchase frequency and an ever-broadening line of products, customers have more options than ever before. With rewards, these brands have been able to encourage customers to join, engage with, and share their community with others, helping them retain more customers and increase customer lifetime value.

Social Media 77

Social Media Customer Loyalty Subscription Blog 77

BigCommerce

FEBRUARY 23, 2018

Costco is willing to go to great lengths to keep their customers satisfied. The Net Promoter Score is a tool that can be used to gauge the loyalty of a firm’s customer relationships and can be related to a firm’s revenue growth. So, how can you increase retention and customer lifetime loyalty? Let’s dive in.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Smile.io

APRIL 13, 2022

That’s because a rewards program is an extension of your brand, one that transforms your relationship with customers into something that isn’t purely transactional. Old Navy complicates their program Customers love Old Navy for their fashionable staples at low prices. Seems like a great idea at first, right?

Shipping Costs 83

Shipping Costs Department Stores Payment Services Customer 83

Smile.io

SEPTEMBER 2, 2021

Tiered programs are becoming an increasingly effective tool for encouraging customer engagement and participation. This is because they drive both acquisition and retention results by making their best customers feel special. Sephora’s brand community makes VIB both a lifestyle aid and loyalty solution.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

Smile.io

DECEMBER 5, 2019

When you shop online though, how do you get that feedback and valuable social experience? Brands are realizing that customers are looking to more and more channels for the opportunity to shop. How social commerce can enhance your brand loyalty. Itzy Ritzy’s Instagram shopping. Shine On’s Facebook store.

Social Media 48

Social Media Customer Loyalty Apparel Clothing 48

Retail TouchPoints

MAY 26, 2022

Personalization is a moving target because the customers are a moving target. As a result, personalization involves constant experimentation because there are many variables for both new and returning customers. With that in mind, the first step is to gather customer data. How does the personalization journey begin?

Customer Loyalty 162

Customer Loyalty Technology Improvements Channel 162

Retail TouchPoints

JUNE 8, 2021

Many retailers overlook the influence shipping costs play in their customers’ tendencies to abandon items in shopping carts, choosing instead to improve other aspects of the customer journey. While navigation and user experience play key roles in this journey, there is clear intent to purchase when a customer fills a shopping cart.

Shipping Costs 183

Shipping Costs Shipping Shopping Carts Small Business Retail 183

Smile.io

FEBRUARY 28, 2024

Why should customers care? for its Diamond Insiders Rewards program , Diamond Art Club has generated a ton of value for its customers and its bottom line. We sat down with the DAC team to learn exactly how loyalty adds value to its business.  It's been a game-changer for enhancing our customer experience and loyalty.”

Arts 76

Arts Social Media Customer Loyalty Hobbies 76

Ecommerce Platforms

NOVEMBER 11, 2019

You can hardly get enough of it– feels like a rare commodity mostly where customers have wild options to consider. Even with a loyalty program in place, the competition is boundlessly growing. Superficially, boosting your sales roughly equates to widening the customer base. It's getting fiercer each day.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

BigCommerce

MAY 25, 2018

A/B testing is the only way to find out what your customers are looking to see before they hit the checkout and make a purchase. Once you hone in on the copy, images, and call to actions that convert you’ll quickly see a direct correlation between understanding what your customers want and return on ad spend. Listing products.

eCommerce 338

eCommerce Shipping Costs Improvements Conversion Optimization 338

Smile.io

FEBRUARY 16, 2023

In the past few years, customers are changing their habits from only shopping in-store to purchasing online with 76% of Americans shopping online for clothing. As the cost of acquiring new customers continues to climb, many online fashion retailers are turning to loyalty programs and customer retention.

Fashion 60

Fashion Social Media Events Small Business Retail 60

SellBrite

SEPTEMBER 17, 2019

If you’ve ever looked at an item on Amazon and seen products listed below “Customers also bought,” that’s cross-selling. Sure, burgers and fries go together, but there’s much more to the iconic phrase than simply asking customers if they’d like a side to go with their meal. you’ve encountered it as well. What is cross-selling?

Shipping Costs 101

Shipping Costs eCommerce Toys Books 101

ESW

MAY 7, 2019

That is, unless theys provide real value to customers. Customer loyalty is earned when brands leave customers not just satisfied, but excited. Loyalty programs can add to that special feeling when done correctly. What Does Customer Loyalty Mean These Days? Where Vision Takes Hold.

Customer Loyalty 113

Customer Loyalty Customer Shipping Costs Beauty and Health 113

SellBrite

JUNE 28, 2019

These are all aspects of the in-store shopping experience that have helped brick and mortar shops prosper. But for customers, emotionally, it really is more about the personal aspect that makes them want to go in-store, and this is something that can be adapted for ecommerce platforms. Encourage loyalty. Incentivize customers.

Shipping Costs 92

Shipping Costs eCommerce eCommerce Platforms Customer Loyalty 92

Ecommerce Platforms

OCTOBER 14, 2019

B2C ecommerce websites and businesses evolved quickly, leaving B2B portals far behind, and today, they provide a richer customer experience than most B2B ecommerce portals. So the first step is to reach out to people- not just any people- people who fit your niche buyer/customer persona and ask them about their problems.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

Omnisend

JANUARY 5, 2024

And with most businesses gearing towards offering a digital-first shopping experience to their customers, websites are a crucial part of every marketing strategy. Follow these principles for great website design: Find a color palette that fits your brand so customers can easily associate your website and branding.

eCommerce 88

eCommerce Payment Services SEO Social Media 88