Ecommerce Platforms

APRIL 1, 2022

Struggling to make the choice between Sendinblue vs Constant Contact? Today, we’re going to look at all the features of both Constant Contact and Sendinblue, considering everything from pricing, to usability, to help you make the right choice. Sendinblue vs Constant Contact: Pricing. Constant Contact. So, which is best?

Marketing 104

Marketing Live Chat Social Media Mobile 104

Retail TouchPoints

JULY 20, 2021

Zoom Video Communications has agreed to acquire Five9 , a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately $14.7 Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels.

Customer 299

Customer Customer Loyalty Reference Channel 299

Kissmetrics

SEPTEMBER 22, 2020

Knowing that today we’ll dive into: The 8 Top CRO Companies in the World. #1 You might think that throwing our own company on this list is a little unfair…. But I dare you to find a company that can bring results even close to the ones we generate weekly. I can say, hands down, this is the most reliable CRO Company in the world.

eCommerce 316

eCommerce Social Media SEO PPC 316

Groove

APRIL 17, 2024

Marketing automation is a technology that has allowed companies to supercharge their marketing strategies without blowing up their budgets. Google Ads, meanwhile, has allowed companies to reach their target audiences like never before. And with the integration between Google Ads and Klaviyo, you can leverage the benefits of both.

Customer Data 396

Customer Data Improvements eCommerce Article 396

Ecommerce Platforms

JANUARY 3, 2022

In this ShipBots review, we take a deep look into the company's primary features, services, pricing, and customer support. Your company chooses fulfillment requirements and sends products for storage to ShipBots. Integrations with marketplaces and other sales channels like Etsy, eBay, and Walmart. Shipbots Review: Pricing.

Fulfillment 211

Fulfillment Shipping Costs Merchant Services eCommerce 211

ViiBE Blog - Retail

DECEMBER 18, 2020

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. Both of these kinds of centers involve the use of phone channels for communication. What are contact centers ?

Channel 52

Channel Omnichannel Social Media Customer 52

ViiBE Blog - Retail

DECEMBER 18, 2020

Both call centers and contact centers are critical tools for customer service. Setting up a successful call or contact center is important for ensuring customer satisfaction and for building a brand’s value. Both of these kinds of centers involve the use of phone channels for communication. What are contact centers ?

Channel 52

Channel Omnichannel Social Media Customer 52

Retail TouchPoints

FEBRUARY 18, 2021

Unfortunately, many of these new online channels have not implemented proper safeguards, and cybercriminals are changing their attack methods to capitalize. There are multiple ways to protect online channels against a DDoS attack. The FBI suggests contacting their nearest field office if your organization is threatened.

Channel 147

Channel Payment Services Merchant Services Online Retail 147

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. What the voice channel needs is an AI Agent.

Customer 265

Customer Multi-channel Channel Customer Experience 265

Groove

MARCH 7, 2024

Klaviyo Email Marketing: Advanced Segmentation and Personalization When you segment your master subscriber list with Klaviyo email marketing, the goal is to divide your contacts into small lists so you can send them more personalized content. A CSM can help brands who are seeking strategic guidance across their marketing channels.

Marketing 370

Marketing eCommerce Platforms Shopify Shopping Carts 370

Omnisend

DECEMBER 21, 2020

Check out our latest feature-by-feature comparison of Omnisend vs Constant Contact. Omnisend vs Constant Contact: Who is Each Tool Built For? Constant Contact is easy to use, offers a bunch of email templates, some basic automation workflows, and a simple website builder. A Quick Feature Comparison. TRY IT FREE FOR 14 DAYS.

Live Chat 78

Live Chat Subscription eCommerce Marketing 78

RTP blog

SEPTEMBER 25, 2018

EBay, Verizon Share Attribution Success Stories At Shop.org Revenue and overall growth are obvious indicators of a retailer’s success across the board, but understanding and calculating attribution across channels is a major puzzle piece necessary for marketers to track their campaigns. In a session at Shop.org.

Channel 150

Channel Multi-channel Marketing Merchant Services 150

Retail TouchPoints

DECEMBER 13, 2021

Over the course of her career, Tharp led digital transformations from the inside at a host of companies, including Dean Foods, Travelocity, Neiman Marcus and Fossil. I think people are getting tired of using the word omni — it’s really “channel-less.” Now more than ever, “omni” is the focus. Take for example CDPs.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Groove

FEBRUARY 20, 2024

The best Shopify CRMs can help you: Convert leads into customers Increase brand and product awareness Address the after-sales concerns of your customers Additionally, the best CRM for Shopify is particularly useful for companies who leverage business-to-business (B2B) eCommerce.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

The best Shopify CRMs can help you: Convert leads into customers Increase brand and product awareness Address the after-sales concerns of your customers Additionally, the best CRM for Shopify is particularly useful for companies who leverage business-to-business (B2B) eCommerce.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Consumers are only one click away from retailers at all times.

Customer Experience 271

Customer Experience Payment Services Improvements Customer 271

Kissmetrics

JULY 12, 2021

Let Constant Contact Deliver Powerful Emails Simply, and Easily. Constant Contact is an extremely useful email marketing automation tool that has powerful automation capabilities to take your marketing beyond just the basics. Plus, Constant Contact allows you to quickly embed custom forms on your landing pages.

Marketing 362

Marketing Payment Services Payments Events 362

Retail TouchPoints

JUNE 11, 2020

Half of customers shopped digital channels for products they’ve never bought online before, with consumers buying groceries, household products and toys , while B2B customers purchased supplies , health and safety equipment , and IT hardware. Sellers Minimize Upside With Poor CX. Both studies included respondents from the U.S.,

eCommerce 152

eCommerce B2B Toys B2C 152

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Predict a contact's gender. Real-Time Customer Data.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Ecommerce Platforms

SEPTEMBER 26, 2021

The best 3PL companies in Canada allow for online stores to store their products in Canadian warehouse space, get those items packaged up nicely, and then quickly sent to customers all over Canada. But for a transportation company to provide reliable 3PL services, it must offer the right locations and carrier partners for your area.

Fulfillment 104

Fulfillment Shipping Costs Merchant Services eCommerce 104

Ecommerce Platforms

AUGUST 22, 2022

One of the core features that helps Richpanel stand out from the competition is how it allows store owners to handle customer support from multiple sales channels in one place. Store owners can connect however many of these they want; after which, messages from all of those channels get sent to the Richpanel message center for processing.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Retail TouchPoints

OCTOBER 25, 2021

When consumers receive communications from a company, 96% feel loyal to the brand and 84% engage with its advertising. ” The right message can differ from channel to channel as well as person to person. Customer communication is undoubtedly important. To me, email is the new address.

Social Media 317

Social Media Channel Marketing Consumer 317

ChannelAdvisor

SEPTEMBER 29, 2021

We’re seeing a very large increase in companies that acquire and aggregate Amazon brands to help them grow and expand into other channels,” Nathan Bird, US sales leader at ChannelAdvisor, said. E pluribus unum. The first step involves analyzing the connections that must be maintained across systems and processes. Advertising.

eCommerce 98

eCommerce eCommerce Platforms Channel Management 98

ChannelAdvisor

SEPTEMBER 29, 2021

We’re seeing a very large increase in companies that acquire and aggregate Amazon brands to help them grow and expand into other channels,” Nathan Bird, US sales leader at ChannelAdvisor, said. E pluribus unum. The first step involves analyzing the connections that must be maintained across systems and processes. Advertising.

eCommerce 98

eCommerce eCommerce Platforms Channel Management 98

Groove

JULY 21, 2020

From small businesses to iconic brands, Klaviyo helps companies deliver unique and engaging experiences across email and other owned channels. Klaviyo's features let merchants transfer and store contact lists, personalize emails with the drag-and-drop design and tailor messages with events, properties and customer attributes.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

ViiBE Blog - Retail

AUGUST 31, 2020

With social distancing as the new normal, words like “travel” and “contact” are considered taboo. Customers and companies alike have adapted in unique ways to handle the challenges of the pandemic. The key differentiator is visible in companies that embraced adaptation. Increasing support tickets.

Customer 98

Customer Omnichannel Travel Technology 98

Groove

MARCH 28, 2022

Companies must optimize their email marketing strategy to cater to their targeted businesses’ needs. In this blog, we’re reviewing a few B2B email marketing strategies that you can implement to engage your target audience and turn email into a high performing revenue channel. B2B Email Marketing Strategies. Clean Your Email List.

B2B 195

B2B Marketing Merchant Services Webinar 195

Retail TouchPoints

DECEMBER 15, 2022

Real-time CDP helps companies bring together known and anonymous data from multiple enterprise sources to create a consolidated customer profile, which can be used to provide personalized customer experiences across all channels and devices — all in real time. Factors Driving the Need for Real-Time CDP.

Multi-channel 236

Multi-channel POS Customer Data Mobile 236

Retail TouchPoints

MAY 5, 2022

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives and satisfy their shopping needs. When customers engage with their favorite brands, the common denominator with every engagement is the demand for instant gratification, regardless of channel.

Retail 242

Retail Customer Experience Channel Technology 242

Retail TouchPoints

APRIL 11, 2022

In January, at the height of the Omicron surge and in the midst of pandemic-driven supply chain woes, McKinsey & Company published an exploration of the ways in which companies are “vulnerable” to supply chain disruption. The value of conversational AI doesn’t end with the contact center, however.

Retail 306

Retail Live Chat Shipping Costs Supplies 306

365 Retail

JUNE 13, 2023

It’s Quite Easy Some marketing channels are notoriously difficult to deal with. Monster Digital have a network of contacts to draw on, can advise you on host advertising and sponsorship, and can help you target the demographics you’re hoping to appeal to. Any company that ignores that fact risks doing so at its peril.

Presentation 52

Presentation Recommendation Consumer Channel 52

Groove

FEBRUARY 20, 2024

The best Shopify CRMs can help you: Convert leads into customers Increase brand and product awareness Address the after-sales concerns of your customers Additionally, finding the be st Shopify CRM is particularly useful for companies who leverage business-to-business (B2B) eCommerce.

Shopify 195

Shopify eCommerce B2B Live Chat 195

Retail TouchPoints

DECEMBER 29, 2022

This is where you directly apply all the stored information, whether it’s dealing with customers through support channels or running operations and planning. According to a report by Harvard Business Review, 81% of customers prefer to resolve issues themselves before contacting a live agent. This could be due to various reasons.

Customer Experience 335

Customer Experience Management Customer Retail 335

Groove

MARCH 8, 2021

Oracle NetSuite, the company that acquired the Bronto marketing platform back in 2015, declared last week that Bronto will become “end of life” on May 31, 2022. Based on this news, many companies and organizations that are currently using the platform will need to migrate onto other platforms. You read that right. Conclusion.

eCommerce 370

eCommerce BigCommerce Shopify Recommendation 370

SellBrite

APRIL 20, 2018

In ecommerce, investing in multi-channel can help you quickly take your business to the next level, but it can also come with a number of challenges that you may or may not be aware of. To succeed in multi-channel, you have to know how you’re going to address these challenges when they appear in front of you.

Multi-channel 148

Multi-channel Channel Shipping Costs Document 148

Groove

MAY 25, 2021

Email marketing automation is the use of software and technology to perform sales and marketing functions more effectively by using multiple channels and automating simple tasks. Automation encompasses a broad set of tools based on a contact's behavior. The Benefits of Email Marketing Automation.

Marketing 283

Marketing eCommerce Shopping Carts Accessories 283

Groove

SEPTEMBER 17, 2020

According to HubSpot, Facebook is the primary content distribution channel for marketers today. Once a prospect taps on the Facebook ad, a form pop ups that is pre-populated with their Facebook contact information. specifically the auto industry, educational institutions, B2B businesses and consumer packaged goods companies.

Social Media 284

Social Media B2B Information Events 284