Retail TouchPoints

SEPTEMBER 1, 2023

That is driving the customer to come and shop, and now, we’re investing to make sure that when the customer comes to shop with us, either online or in store, that they don’t have to make the tradeoffs.” Now, the company is using the $1 billion to invest in improving: Digital capabilities.

POS 201

POS Merchant Services Supplies Improvements 201

retailnext

AUGUST 15, 2019

Securing a sizable base of loyal, returning customers can be quite a mountain to climb in a variety of saturated retailing segments. Next day delivery and free standard delivery have arguably become expected options when it comes to fast fashion.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

ESW

JULY 12, 2023

Here are six ways customer reviews benefit brands with ecommerce channels. Boosts Sales through Social Proof Increased sales are the main reason why customer ratings and reviews are important to brands with DTC ecommerce channels. In fact, customers are 63% more likely to buy from a company they feel good about.

eCommerce 146

eCommerce Customer SEO Shipping Costs 146

Kissmetrics

OCTOBER 29, 2020

Your digital strategy document should: Define your short and long term goals Show you who your customers are Show you where you can find them Outline what you need to attract your customer’s attention Offer a step-by-step plan to attract and hold customer attention Show you how to analyze and improve marketing performance.

Marketing 363

Marketing Document Channel Social Media 363

Retail TouchPoints

FEBRUARY 1, 2021

The customers of one of my clients, a retailer of hobbyist products, skew older and retired and did less shopping online. Another, a fashion brand with product stuck in closed retail locations, had to shift distribution models to meet a surge in online demand. Omnichannel shopping. Voice commerce.

Customer Experience 272

Customer Experience Customer Omnichannel Social Media 272

ESW

DECEMBER 4, 2023

In fact, 66% of surveyed fashion brands and 78% of footwear brands say product drops are an important part of their business. In an era when consumer behaviour is more volatile than ever before, product drops can serve as an important way to create awareness, a sense of urgency and brand loyalty — but only when they are executed properly.

Social Media 78

Social Media Events Fashion Customer Loyalty 78

Retail TouchPoints

DECEMBER 13, 2023

The power of social media: It’s no secret that when looking to purchase a product, outside of recommendations and reviews from fellow consumers or family and friends, social media is also a popular channel that influences most of our buying decisions. Kate Aydin is currently EVP of Consumer Products and Fashion at Capgemini.

Beauty and Health 199

Beauty and Health Social Media Consumer Customer Loyalty 199

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. Harness the power of customer reviews for post-holiday benefits.

Social Media 253

Social Media Consumer Information Marketing 253

Wiser

AUGUST 28, 2023

Do you offer enough variety to maintain customer interest and stimulate impulse buys? Reviewing sales data, customer feedback, and product performance can aid in this evaluation. 3: Incorporate Customer Feedback The feedback loop from your customer base is a treasure trove of actionable insights.

Retail 146

Retail Fashion Information Customer Data 146

Retalon

SEPTEMBER 24, 2020

The bankruptcy of notable fashion retailers like Neiman Marcus , J.Crew , and Pier 1 were an inevitability (sped up by the circumstances of the pandemic), because these giants were not adapting fast enough to the digital age. Successful Digital Transformation in Fashion Relies on Empathetic Customer Engagement.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

SellBrite

APRIL 15, 2019

Create a Customer Reward Program. Reward programs are a great way to encourage customer loyalty. In exchange for consistently choosing to buy your products over the competition’s, customers receive exclusive offers that offer value and let them save money. Reward customer loyalty by offering special discounts.

Improvements 105

Improvements Marketing Social Media Shipping Costs 105

365 Retail

FEBRUARY 14, 2024

Just how well you can develop a rapport and maintain customer loyalty boils down to three core principles: Honesty — First off, consumers want honesty. No greenwashing, no hidden fees, just clear, concise messaging that empowers customers to make informed decisions about how their money is spent.

Consumer 73

Consumer Clothing Social Media eCommerce 73

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Optimizely

MARCH 14, 2019

Customer loyalty is everything for ecommerce brands. Getting a buyer to make that second purchase is crucial, as loyal customers are worth up to 10X the value of their first purchase. The first step is to find a channel to engage with your customers after they make their first purchase.

eCommerce 210

eCommerce Blog Article Games 210

Omnisend

FEBRUARY 9, 2023

In our BFCM 2022 report, we found that the volatility in ads had encouraged brands to rely more heavily on owned channels like email and SMS, and that these channels were more effective than ever. It’s not only the most popular channel, it’s also the most effective, generating an average ROI of $40 for every $1 invested.

Hobbies 88

Hobbies eCommerce Marketing Leisure 88

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Median Loyalty ROI by Industry. YoY growth. YoY, respectively.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

RTP blog

MAY 24, 2017

The RTP team discusses whether technologies such as Augmented Reality, Visual Search or Artificial Intelligence will improve (or are improving already) shopping experiences. Additionally, the team highlights what they think is the most exciting technology that will shape the retail customer experience.

Retail 150

Retail eCommerce Technology Leisure 150

Kissmetrics

SEPTEMBER 30, 2020

Without it, companies will be stuck with their old-fashioned efforts and won’t be able to take advantage of moving online. If there’s one thing that companies want, it’s consistent improvement in efficiency. How could digital technology improve the way you add value to the businesses? Customer expectations.

Social Media 265

Social Media SEO Technology Marketing 265

Wiser

NOVEMBER 13, 2023

Their firsthand knowledge of the products and their direct interaction with customers positions them uniquely to build trust, provide personalized recommendations, and enhance customer loyalty. 7: Open Channels of Communication Regular feedback and open dialogue play a vital role in fostering a positive work environment.

Social Media 148

Social Media Retail Events Recommendation 148

365 Retail

MARCH 8, 2023

In 2022, roughly 1 billion consumers shopped on e-commerce channels across China, generating 45.3% Market research firm Forrester predicts a fifth of B2C brands in China will use digital idols to improve consumers’ shopping experiences in 2023. of all retail sales online. AI-idols are set to become more commonplace in the year ahead.

eCommerce 73

eCommerce Outdoor eCommerce Marketing Hobbies 73

BigCommerce

FEBRUARY 23, 2018

That’s what we’ll cover today, teaching you how to Implement a customer loyalty program that works for your brand. We’ll cover: What an ecommerce customer loyalty program is. The various components involved in building out a customer loyalty program. What is a Customer Loyalty Program?

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

SellBrite

FEBRUARY 27, 2019

ModCloth , an ecommerce retailer specializing in vintage clothing for women, sells fashions that are unique and range in size from 00-28. The design of the box is simple, but each box includes phrases like “Fashion As Unique As You.”. In fact, studies show that 87% of customers trust reviews and recommendations from people they know.

eCommerce 139

eCommerce Social Media Magazine Subscription 139

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

365 Retail

NOVEMBER 13, 2023

Natural and Climatic Shifts Changing seasons impact preferences, particularly in the fashion and food industries, where demand can evolve dramatically from season to season. It can offer sales boosts, increase profits, boost brand recognition, and increase customer loyalty. The key contributors include the following.

Retail 52

Retail Shipping Costs Multi-channel Supplies 52

Smile.io

MAY 15, 2023

After adding an item to their cart, customers are able to quickly view any offers in the form of a free product or a discount, depending on their cart.     These tactics help reduce general cart abandonment and improve their conversion rates as more wandering shoppers can quickly explore their products and checkout.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

365 Retail

JULY 13, 2021

For several years, The British Retail Consortium has been talking about the prospect of fewer but better jobs in retail, as more and more business shift their channel strategy toward online. This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was. Store communications.

Payment Services 52

Payment Services Travel Multichannel Mobile 52

BigCommerce

AUGUST 17, 2018

Rohan Moore , founder and CEO of UK fashion company, Olive Clothing. Elli’s fashion company in the United States. If you’re working in an industry like fashion or design, you’ll need to schedule extra time to taking quality product pictures—especially if your website involves models. Tahnee Elliott , founder and CEO of T.C.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Omnisend

JUNE 15, 2021

The beating heart of any good customer lifecycle marketing strategy is efficient and effective customer lifecycle marketing software. Without it, you’ll have to reach out to customers the old-fashioned way. As it turns out, this is not one of those times that ‘the old-fashioned way’ is a good thing.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Omnisend

APRIL 15, 2021

Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. As a store owner, you might think: “Why do I need a loyalty program?” The answer is simple—loyalty programs are essential for improving customer retention and ROI.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Ecommerce Platforms

SEPTEMBER 16, 2019

More often than not, an online business operates in the same fashion as brick and mortar stores. Choosing the right sales channel. It integrates with your sales channel ( Shopify , Volusion , WooCommerce , and others) via a Google ID. Choose The Right Sales Channel. Marketing your business. Financial Planning.

eCommerce 172

eCommerce Merchant Services Payment Services Shipping Costs 172

SellBrite

MAY 13, 2019

found out as much when their plans to share confidential customer information with an offline marketing agency were revealed. Everlane, a direct-to-consumer fashion label, has committed to material transparency, by offering a breakdown of the exact production cost of each item. Internet advertising company DoubleClick Inc.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Retail TouchPoints

FEBRUARY 21, 2023

Fashion retail group Bestseller has rolled out the Nedap iD Cloud platform to all 380 Vero Moda stores. The retailer will utilize RFID technology to enable improve the efficiency of how products are received and introduce real-time replenishment capabilities. Our stores play a vital part in this ambition.

Technology 228

Technology Customer Loyalty Fashion Operations 228

Payoneer

FEBRUARY 22, 2023

The market is comprised of five major categories: Electronics & Media, Fashion, Furniture & Appliances, Food & Personal Care, and Toys, Hobby & DIY. Improving the infrastructure can boost annual growth by around four percentage points. The market is expected to grow by 25.5% million in revenue in 2021.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Email Audience

FEBRUARY 17, 2020

Over 68% of organizations say email marketing is their most effective digital marketing channel for ROI. Email retargeting is any type of retargeting that uses email marketing channel. As leads see more of your brand over time, it also has a long term effect of brand awareness and possibly a customer loyalty effect as well.

Marketing 94

Marketing Channel Information Consumer 94

Retail TouchPoints

NOVEMBER 8, 2023

The results go beyond metrics — they have elevated brands and fostered customer loyalty. The key focus areas for vertical integration revolve around gaining control over strategic operations to improve sustainability, efficiency and alignment with brand values.

Retail 209

Retail Supplies Apparel Operations 209

Ecommerce Platforms

JUNE 16, 2023

You can use this plugin to deploy powerful SMS and email campaigns, improve deliverability rates, and track metrics like open, click, and delivery too. That means that you can link a text messaging strategy to your store’s back office and make sure you’re connecting with clients on all of the right channels.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211