Retail TouchPoints

FEBRUARY 16, 2024

On the flip side, the technology can be misused by bad actors in ways that jeopardize security, which in turn damages customer experience, loyalty and trust. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale.

Customer Experience 269

Customer Experience Payment Services Improvements Customer 269

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive. And yes, customers are noticing.

Customer 263

Customer Multi-channel Channel Customer Experience 263

Retail TouchPoints

APRIL 26, 2023

Home and living ecommerce company Home24 is improving product search on its website and mobile app through a partnership with Constructor that will enable more feature-rich, intuitive and personalized experiences for shoppers.

Multi-channel 229

Multi-channel Accessories Channel Mobile 229

Retail TouchPoints

OCTOBER 3, 2023

The ultimate goal for Full Glass is to build a multi-brand wine marketplace, and as such the company said it is actively exploring the acquisition of other DTC wine companies. However, DRINKS and Full Glass will continue to work together closely following the acquisition. ” . ”

eCommerce 147

eCommerce Multi-channel Shopify Technology 147

Retail TouchPoints

OCTOBER 10, 2022

With social marketing in decline , and with the economic uncertainty driving the need to reduce “awareness” marketing in favor of performance channels, the need for retailers to find new measurable, scalable marketing channels is more urgent than ever. The “last click” is a final stop in a very long multi-touch journey.

Multi-channel 283

Multi-channel Marketing Retail Channel 283

Retail TouchPoints

JULY 28, 2021

Walmart will make its own technologies across both digital and physical channels available to other retailers. The company’s move includes integrating Walmart’s Marketplace, online and in-store fulfillment and pickup technologies into the Adobe Commerce platform. in a statement.

Other 290

Other Multi-channel Shipping Costs Retail 290

Retail TouchPoints

MARCH 19, 2024

I own an agency that works with B2C and ecommerce companies that rely heavily on great creative in their paid social campaigns. Karas formerly co-founded the Facebook Disruptors team to help high-growth companies overcome growth challenges, and he has led numerous multi-million-dollar marketing campaigns at QuinStreet and Marin Software.

B2C 253

B2C Multi-channel B2B Marketing 253

Retail TouchPoints

AUGUST 29, 2023

For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Personalization is the act of tailoring an experience based on information a company has learned about an individual. It has to be cross-channel.

Multi-channel 233

Multi-channel Retail Customer Experience Customer Data 233

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores.

Retail 256

Retail Omnichannel Multi-channel Point of Sale 256

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. However, this isn’t a case of purely replacing one medium for another.

Games 288

Games Social Media Multi-channel Consumer 288

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. But implementing one is easier said than done and requires specific capabilities, technology and talent.

Retail 268

Retail Multi-channel Omnichannel Technology 268

Kibo

SEPTEMBER 30, 2022

Disruptive supply chains, high inflation, and a looming recession are just some of the hurdles on the horizons of B2B companies. But companies that tune into their customers’ changing habits and respond to them will go on to be the market leaders of tomorrow. How will the economic downturn impact B2B companies?

B2B 71

B2B B2C Multi-channel eCommerce 71

Retail TouchPoints

JULY 13, 2023

Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services. But when every company can potentially become a fintech company, that requires us to reimagine the way we view compliance.

Merchant Services 235

Merchant Services Payment Services Payments Banking 235

Retail TouchPoints

SEPTEMBER 22, 2022

“We all know how digitally savvy the Chinese consumers are and how fast they’re able to embrace new technologies,” said Janet Wang, Head of Alibaba’s luxury division in a statement. Today 96% of Chinese consumers shop online-offline, or cross-channel. We do believe the metaverse is going to be a game-changer.

White Paper 237

White Paper Customer Multi-channel Fashion 237

Retail TouchPoints

FEBRUARY 4, 2021

Multi-channel marketing technology company Bluecore has released Bluecore Advertise, the first of the solution provider’s product lines to operate outside of retailers’ owned and ecommerce shopping channels. Bluecore Advertise builds on the personalization capabilities of the solution provider’s earlier offerings.

Channel 150

Channel Multi-channel Recommendation Operations 150

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

Management 276

Management Order Fulfillment Fulfillment Shipping Costs 276

Algopix

APRIL 14, 2024

Mattan Danino – WEBITMD Mattan Danino, leading WEBITMD, is known for his innovative approach in blending technology with traditional marketing strategies to drive eCommerce growth. Ryan Flannagan – Nuanced Media Ryan Flannagan at Nuanced Media is distinguished for his deep understanding of multi-channel eCommerce strategies.

eCommerce Marketing 113

eCommerce Marketing eCommerce Marketing Toys 113

Retail TouchPoints

NOVEMBER 10, 2023

Off-site advertising is when a retailer helps advertisers reach its customers on third-party channels like social media or other websites it doesn’t own (“retargeting” is a common example of this). The term commerce also is broad enough to encompass new media offerings from consumer-focused companies that are not traditional retailers.

Retail 285

Retail Social Media Multi-channel Channel 285

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. In tandem, brands are offered conflicting advice from channel partners, recommending staying away from D2C adoption.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

RTP blog

SEPTEMBER 18, 2017

The Blurring Lines Of Multi-Channel Commerce Mobile itself is evolving, blurring the lines that traditionally existed between digital and physical commerce. There must be a seamless experience across the web and app interfaces so consumers can instinctively use whichever channel they choose.

Merchant Services 300

Merchant Services Multi-channel PayPal Mobile 300

365 Retail

FEBRUARY 10, 2023

In addition, they are looking to broaden their use of social channels to include Instagram Checkout and TikTok in equivalent volumes to Amazon, new research shows. This finding comes from ChannelAdvisor, a CommerceHub company, which conducted a survey of C-suite employees at large consumer electronics brands (with over 500 employees).

Channel 121

Channel Consumer Electronics Consumer Electronics 121

GetElastic

AUGUST 3, 2022

So many trends have led to the explosion in API-first companies. In response, product-led growth (PLG) has emerged as a go-to-market (GTM) motion at these SaaS software companies, which in turn have become some of the largest companies in enterprise software. OpenView Ventures aptly calls this trend the “ end user era.”

Multi-channel 148

Multi-channel Shopify Financial Services Channel 148

Retail TouchPoints

JANUARY 22, 2021

Shares of American Eagle Outfitters (AEO) were up today following the retailer’s 2021 investor meeting, where the company outlined plans to close at least 200 largely mall-based American Eagle locations while at the same time expanding its Aerie brand. The company has set a revenue target of $5.5

Multi-channel 191

Multi-channel Omnichannel Apparel Operations 191

Retail TouchPoints

SEPTEMBER 4, 2020

In April, Shopify CTO Jean-Michel Lemieux said the e-Commerce company had U.S. According to McKinsey “What consumers value is truly shifting, and so is their channel choice. Technology companies must expand to encompass global capabilities financially, culturally and in communications. .

eCommerce 145

eCommerce Multi-channel Merchant Services Department Stores 145

Ecommerce Platforms

MARCH 18, 2022

Help desk software is crucial in a world where customer experience is the key to running a successful company. Not only does it help you to keep track of your interactions with customers, but helpdesk technology can also make your teams more productive and efficient too. Looking for the best help desk software for small business users?

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

Ecommerce Platforms

APRIL 11, 2022

Recognized by the Gartner Magic Quadrant for 2021 Customer Engagement Centers, Zoho Desk is an all-in-one environment where companies can easily track messages from customers, automate the workflow of hybrid teams, and even access self-service functionality. It allows companies to set up automations for specific crucial actions.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

Marketing 78

Marketing Customer Multi-channel Channel 78

Ecommerce Platforms

MARCH 9, 2022

The best ecommerce platform for startups offers simple, yet intuitive functionality for companies ready to grow and sell. Easy-to-use and surprisingly sleek, Shopify allows companies from all backgrounds to build the website best for them, with infinite customization options. Shopify has pricing options to suit all kinds of companies.

eCommerce Platforms 222

eCommerce Platforms Shipping Costs eCommerce Payment Services 222

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Part of being able to do this successfully will be to better predict what shoppers actually want.

Shipping Costs 319

Shipping Costs Payment Services Multi-channel Mobile Payments 319

Retail TouchPoints

DECEMBER 9, 2021

Diversify channels to sidestep disruptions. Companies like Samsung, Nintendo and GoPro have all shifted reliance away from factories in China in moves to make their supply chains more resilient. Those that will see real success in ecommerce will invest in the technology needed to make diversification possible.

Supplies 290

Supplies Fulfillment Shipping Costs Multi-channel 290

Retail TouchPoints

MAY 20, 2022

A 45-year-old family-owned luxury business might not be the kind of company one expects to be at the cutting edge of digital commerce, but thanks to President Ken Natori, the company’s second-generation leader, Natori is just that. I Would Always Rather Over-explore than Under-explore’.

Omnichannel 244

Omnichannel Department Stores BigCommerce Fashion 244

Retail TouchPoints

JULY 27, 2022

To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs. Grocers will need technology solutions to offer these experiences. Experts project that grocery ecommerce will double in the next five years.

Payment Services 253

Payment Services Shipping Costs Omnichannel Fulfillment 253

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now. Forecast Sales.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. Hosted By Moms, For Moms, the “watch and shop” event gave us another opportunity to bring tips, inspiration and multi-brand gift ideas to our customers.

Customer 254

Customer Workshop Gifts Multi-channel 254

GetElastic

AUGUST 10, 2021

To scale and stay competitive, companies need to ensure they’re meeting customers where they are, on the devices they use, and are delivering consistent messaging. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

ChannelSale

MARCH 13, 2024

But for several reasons, there are many fulfillment frustrations as most e-commerce companies promise same-day delivery to outsmart competitors. If you have one such company or are working in one, check out the many tips for conquering those fulfillment frustrations to expand your business exponentially.

Fulfillment 59

Fulfillment eCommerce Multi-channel Order Fulfillment 59