RTP blog

JANUARY 17, 2018

More and more retailers are creating new kinds of shopping experiences — mostly by converging the physical space with digital tools and technologies — to win over customers. When sales associates can’t access product data at shelf-edge or make swift recommendations, brands lose their competitive edge and, eventually, customers.

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Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

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Mobile Payment Services Technology POS 278

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Last year the top priority was engaging customers in real time.

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Webinar Consumer Payments Marketing 288

Retail TouchPoints

APRIL 15, 2021

Weak adoption of global marketing technology platforms hinders efficiency. They tend to enforce global brand consistency over local customer experience in digital. RTP: Where do you see the biggest impacts on retail and consumer goods companies from this new era of localization? The problem with that approach?

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Consumer Marketing Technology Clothing 198

Retail TouchPoints

JULY 28, 2020

The Salesforce Shopping Index, which collected insights from more than one billion consumers worldwide, will be part of the webinar discussion. The webinar also will cover how emerging technologies such as artificial intelligence can help retailers overcome data management challenges resulting from more digital-centric customer engagement.

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Webinar Consumer Marketing Consumer Goods 258

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

In the rapidly evolving world of retail and consumer packaged goods (CPG), staying ahead of the competition is a constant challenge. Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries.

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Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

FEBRUARY 18, 2021

Like any new technology investment, retailers need to think critically about the role, and potential value, of appointment setting. To execute flawlessly, the appointment experience needs to integrate with all other systems. For example, some companies used the same technology to avoid “crowding in a line,” Buser explained.

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Retail Beauty and Health Books Omnichannel 311

Retail TouchPoints

AUGUST 16, 2021

So while the returns process should be as painless as possible for your customer, it is also an important touch point to create positive customer experiences and even harvest valuable information. By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods.

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Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

SEPTEMBER 29, 2020

Session topics ranged from ramping up touch-free in-store technologies to strengthening supply chains and getting the most out of marketplaces. All these factors have retailers seeking ways to maximize their existing solution sets as well as making smart technology investments for the future.

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Webinar Payment Services Shipping Costs Retail 278

365 Retail

MAY 13, 2022

The growing fluidity between digital and in-store experiences has created a new retail landscape in which brands are expected to quickly and accurately meet customer needs in the moment, whether in-person or online. Chris Wyper Director, Global Industry Strategy, Retail + Consumer Goods at Talkdesk.

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Retail Consumer Goods Customer Experience Consumer 69

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

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Consumer Retail Multi-channel Toys 150

Retail TouchPoints

JUNE 26, 2023

The 2005 ruling opened up the world of DTC for vineyards, and in the time since, technology advancements and the rise of third-party platforms like Drizly and Instacart have helped convince food and beverage retailers that it’s time to get in the game.

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Food and Beverages eCommerce Fashion Information 278

GetElastic

NOVEMBER 8, 2022

With so many mixed economic signals, as well as consumer shopping patterns and 2022 eCommerce trends falling back in line with pre-COVID norms, how do eCommerce retailers prepare for the future? While investing further in technology during a downturn sounds counterintuitive, a recent McKinsey report talked about why that’s a winning strategy.

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eCommerce Payment Services Retail Omnichannel 78

Retail TouchPoints

APRIL 4, 2022

Relevant product recommendations are such a hot commodity that one retailer is looking to sell its technology to other retailers. “It Another technology the retailer is making available is its Outward Room Planner: “We acquired a computer vision company and have converted all the SKUs on our websites into 3D assets,” said Anwar.

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Social Media Recommendation Consumer Document 275

Retail TouchPoints

MAY 13, 2021

“We believe the best way to overcome this challenge is to look forward and to invest for the long run, to create value for our customers through technology and innovation, and to solve major problems in society.” The company also pointed to increasing engagement among existing consumers as a growth driver.

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Home Furnishings Arts Merchant Services Operations 218

Pivotree Blog

SEPTEMBER 22, 2022

The possibility of the first nationwide railroad strike in three decades had set the cat among the pigeons, and for a good reason. The strike would inflate prices of everything from food, gas, and transportation to consumer goods and manufacturing. Good strategy is driven by technology, and vice-versa. .

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Supplies Fulfillment Technology Improvements 52

RetailMinded

JANUARY 21, 2022

As well as meeting a number of companies and learning about a number of potentially groundbreaking new technological advance, I got the time to review my key takeaways too. While availability of consumer goods may present some of these hiccups, how those goods are managed should not be an issue. Live selling capabilities.

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Payment Services Retail Supplies Merchant Services 52

RTP blog

AUGUST 29, 2018

For one, the continuation of largely pointless trade wars sparked by the imposition of tariffs could raise the price of a wide range of consumer goods. Additionally, while unemployment remains low, so does wage growth, meaning consumers’ actual purchasing power remains limited.

eCommerce 150

eCommerce Retail Gifts Consumer Goods 150

OrderDynamics

APRIL 24, 2018

Retail technology has changed over the last 10 years, from having legacy in-house systems to having cloud based SaaS systems. But the days of store associates just “manning” the store and waiting for customers are gone. They play a major role in that seamless customer experience at the face-to-face level.

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Omnichannel Management Customer Experience Channel 50

OrderDynamics

APRIL 24, 2018

Retail technology has changed over the last 10 years, from having legacy in-house systems to having cloud based SaaS systems. But the days of store associates just “manning” the store and waiting for customers are gone. They play a major role in that seamless customer experience at the face-to-face level.

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Omnichannel Management Customer Experience Channel 48

365 Retail

NOVEMBER 9, 2022

Goutam concludes, “To continue to attract customers, retailers and consumer goods organisations need to focus their efforts in three key directions – providing unrivalled customer experience, maintaining high sustainability credentials, and ensuring resilient value chains.

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Consumer Gifts Travel Consumer Goods 59

365 Retail

MARCH 6, 2024

EE, Currys and Majestic Wine among other Retail Week Award winners EE also claimed a top spot for ‘Best New Store’, thanks to its new Studio store in Westfield London which features a host of new experience zones including a gaming area, smart home zone and a digital spa” where customers can use technology to detox from their screens.

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Fashion Retail Clothing Games 52

SellBrite

DECEMBER 3, 2020

For consumers ages 26-35 that number is as high as 53%.” As Kurt Elster, host of the Unofficial Shopify Podcast , said, “The magic of voice shopping is convenience, with the ideal use case being re-orders of consumable goods, especially since smart speakers are often in or near the kitchen. To evolve the customer experience.

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eCommerce Improvements Consumer Technology 141

Korona

MARCH 23, 2022

Retail Technology Trends. While supply chain issues continue to be persistent thorns in the side of businesses, the demand for consumer goods, both in physical stores and across eCommerce retail, has continued to increase. Make sure to keep your customer experience uniform across all of your platforms.

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Payment Services POS Retail Social Media 52

PFS

FEBRUARY 25, 2020

We have seen a monumental shift away from brick-and-mortar towards eCommerce, as the Amazon Effect has driven a sharp change in consumer expectations. With recent technological advances, consumers have quickly become accustomed to a certain level of personalization in their commerce.

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eCommerce Payment Services Channel Payments 52

Teamwork Retail

MAY 29, 2019

Growth in national wealth, advances in technology, and the continued exploitation of the New World led to the rise of a merchant class in Europe. Increased availability of products and wealth soon gave birth to more formalized shops and town squares, where imported and local goods could be purchased regularly side-by-side.

Merchant Services 70

Merchant Services Payment Services Retail eCommerce 70

Teamwork Retail

MAY 29, 2019

Growth in national wealth, advances in technology, and the continued exploitation of the New World led to the rise of a merchant class in Europe. Increased availability of products and wealth soon gave birth to more formalized shops and town squares, where imported and local goods could be purchased regularly side-by-side.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Teamwork Retail

MAY 29, 2019

Growth in national wealth, advances in technology, and the continued exploitation of the New World led to the rise of a merchant class in Europe. Increased availability of products and wealth soon gave birth to more formalized shops and town squares, where imported and local goods could be purchased regularly side-by-side.

Merchant Services 48

Merchant Services Payment Services Retail eCommerce 48

Blue Acorn

MARCH 20, 2017

Adobe Releases Customer Experience Retail Report Card. Consumers switch to desktop because 30% want ease of navigation, 26% want to see images on bigger screens, and 16% want to enter payment information. Use data compulsively to improve customer experiences through personalization. Lowe’s Innovation Lab.

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Payments Presentation eCommerce Mobile 63

Fabric

APRIL 20, 2023

And if backend processes don’t go as planned, the customer experience suffers, and the company’s reputation can be impacted. McKinsey, E-commerce: At the center of profitable growth in consumer goods However, that’s why dropshipping has emerged as an attractive solution.

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Shipping Costs Retail eCommerce Arts 147

Retail TouchPoints

MARCH 30, 2023

One of the key technologies powering this rapid adoption is ChatGPT, which can enable personalization, at scale, above and beyond what was previously possible, including unlocking real-time recommendations using chatbots. View the session on demand.

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POS Omnichannel Webinar Point of Sale 298

Groove

SEPTEMBER 18, 2023

T he rapidly evolving world of AI in eCommerce means that artificial intelligence tools have become indispensable for businesses seeking to optimize their operations, enhance customer experiences, and drive growth. Let's explore a range of AI-powered tools that can be used by eCommerce merchants today.

Merchant Services 195

Merchant Services eCommerce Jewelry Social Media 195

RetailMinded

OCTOBER 6, 2022

As an avid believer that integrated, intelligent technology is essential in supporting business operations, Benioff and Taylor finally let us in on one of their best kept secrets yet. For all retailers, this can be mimicked if using the right technology. The Evolution of Loyalty in Retail Leans Heavily on Customer Experience .

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Retail Customer Loyalty eCommerce Merchant Services 52

Retail TouchPoints

DECEMBER 11, 2023

Drawing on their combined firsthand experience in digital and consumer goods, Co-founders Jana Bobosikova, Ricky Chan and Brendon Garner knew that traditionally, brands followed a linear, hierarchical path in which products were developed, sold and then marketed to a community. “It

Supplies 278

Supplies Consumer Social Media Marketing 278

Korona

AUGUST 23, 2022

Payments and technology for subscription businesses. A subscription business model is a recurring revenue model where a business charges customers a weekly, monthly, or annual fee in exchange for its products or services. This is a recurring order of everyday consumer goods, such as groceries or household items.

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Subscription Payment Services Shipping Costs Payments 52

GetElastic

APRIL 14, 2022

Microservices-based, API-first solutions deliver on that innovation by opening the door to differentiated customer experiences. You don’t want to be left behind when it comes to the latest technology – rigid, slow, monolith platforms are a thing of the past and you want to be a leader in a composable, microservices-based practice.

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Payment Services Multi-channel Payments Customer Experience 78

BigCommerce

AUGUST 8, 2018

AI projects require data, machine learning, and technology experts working together. Competing technology priorities. Companies are often unsure how to stack rank AI spend against other technology and information spending. Personalization stands out from traditional marketing allowing one to one conversations with consumers.

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eCommerce Payment Services Technology Recommendation 231