retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. Social Media – Social media has become a reliable source of data. Recognizing potential threats.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Retail TouchPoints

APRIL 20, 2022

Enter Temeka Group , a provider of design, fabrication and installation services that has deep retail expertise — and is venturing further into the cannabis space. Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories.

Retail 350

Retail Social Media Technology Events 350

Retail TouchPoints

DECEMBER 1, 2022

Batteries Plus has rolled out a new online experience, using customer data to create a more customized and personalized shopper journey. The company will continue to build on its new digital offerings in order to cultivate deeper relationships with its customers.

Omnichannel 222

Omnichannel Customer Data eCommerce Platforms Technology 222

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. The Gen Z Factor. Mobile search optimization.

Mobile 304

Mobile Customer Data Recommendation Fashion 304

Optimizely

APRIL 5, 2018

Many B2C brands are making the leap and shifting away from retail and toward direct-to-consumer (DTC). But should your GPG brand start selling direct-to-consumer? What does it mean to shift to direct-to-consumer? Direct-to-consumer means exactly what it sounds like: using ecommerce platforms to sell products directly to buyers.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Retail TouchPoints

APRIL 4, 2024

All of these retail media networks are mini-walled gardens, and they’re all very protective of their own methodology and their own data ,” said David Pollet, CEO of Incremental , a third-party measurement platform focused on retail media in an interview with Retail TouchPoints. explained Pollet. “It’s

Retail 234

Retail X-cart Banking Definition 234

Retail TouchPoints

JUNE 1, 2023

As a former digital strategy executive at Starbucks and Amazon, and now a founder of Thred, an AI-driven NFT ratings-and-reviews site, I’ve been keenly following how brands use NFTs to engage with consumers. So what does it take to launch an NFT campaign that really connects with consumers? Build a community.

Social Media 229

Social Media Retail Consumer Books 229

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 265

Customer Loyalty Customer Consumer Gifts 265

Retail TouchPoints

JULY 24, 2023

consumers have at least one email account, with the average addresses per person totaling 2.5. Yet despite the proliferation of this channel, the average consumer receives an average of 121 emails with at least 56.6% In fact, in 2022, 55% of businesses texted their customers , according to Simple Texting.

Small Business Retail 204

Small Business Retail Marketing Retail Social Media 204

Retail TouchPoints

JANUARY 4, 2023

While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers.

eCommerce 235

eCommerce Omnichannel Comparison Shopping Recommendation 235

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 304

Retail Customer Experience Technology Customer Data 304

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce fraud topped the list. Consumers in every age bracket are in fraudsters’ sights. Consumers in every age bracket are in fraudsters’ sights.

Merchant Services 247

Merchant Services Customer Payment Services Social Media 247

Retail TouchPoints

FEBRUARY 15, 2023

AI.Retail doesn’t replace “execution systems” like a customer data platform (CDP), pricing system or assortment planning tool; instead, it helps retailers feed better information into those systems, explained Standish.

Merchant Services 250

Merchant Services Supplies Retail Customer Data 250

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 237

Retail Books Consumer Social Media 237

Retail TouchPoints

MARCH 9, 2023

Now owned by the SPARC Group (a joint venture between brand management firm Authentic Brands Group (ABG) and mall operator Simon Properties ), Forever 21 has spent the last few years refining its image and business model to avoid a repetition of its 2019 bankruptcy. You’ve got to have great product and a great experience.”

Omnichannel 261

Omnichannel Social Media Mobile Fashion 261

OracleBlogs

APRIL 16, 2020

Today, retail marketers are challenged to connect with consumers in new and changing ways as traditional channels wane in light of the current situation. As retailers adjust their marketing efforts, the role of customer loyalty has become more important than ever. Use external data services to enrich customer data.

Consumer 59

Consumer Customer Loyalty Arts Reference 59

Kissmetrics

JANUARY 17, 2022

This is a technique marketers use to divide their list into smaller groups or segments. Segmentation helps brands to understand their customers better and target their products accordingly. One-to-one personalized marketing is all about reaching out to a customer. Customers Prefer Personalized Messages. Segmentation.

Marketing 273

Marketing Recommendation Social Media Improvements 273

365 Retail

MAY 10, 2024

It’s one of your most powerful customer acquisition tools. For instance, by delving into insights about your customers, you may discover that you’re reaching new audiences and resonating with new customer groups. How can first-party data help me target my campaigns more effectively?

White Paper 117

White Paper Retail Information Customer Data 117

Optimizely

OCTOBER 19, 2017

Are your customers at-risk? You may not think so, but if a group of buyers hasn’t engaged with your brand at all in more than 30 days, they may be. If a customer ignores all your emails, hasn’t visited your site, and hasn’t made another purchase, it’s clearly time to intervene. Track engagement over time.

Customer 306

Customer Channel B2C Omnichannel 306

ChannelAdvisor

JULY 13, 2020

As the direct-to-consumer (D2C) movement rolls on with ever-increasing momentum, a few clear brand engagement strategies and successful trends are emerging. . In addition, brands with strategic growth plans understand when and how to capture and utilize that all-important first-party customer data. Pop-Up Shops.

Consumer 59

Consumer eCommerce Social Media Fashion 59

Retail TouchPoints

FEBRUARY 14, 2024

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. Grover: Part of why I was so excited to come here and still believe it’s such a great opportunity is we have so many locations close to the consumer.

Fulfillment 172

Fulfillment eCommerce Other Consumer 172

Retail TouchPoints

AUGUST 10, 2022

Record inflation is forcing unwanted price increases while eroding already frayed consumer loyalty, hitting their bottom lines. In Australia, research from global bank Citi forecasted a ~$60 billion hit to consumers’ domestic retail spending capacity in FY23. Retailers are facing a dilemma. compared to May 2021.

Retail 230

Retail Technology Consumer Customer Experience 230

GetElastic

OCTOBER 5, 2017

The consumer Internet of Things (cIoT) is here. In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. But what exactly is it?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

GetElastic

OCTOBER 5, 2017

The consumer Internet of Things (cIoT) is here. In addition to the general trend toward digital commerce in customer behavior, the cIoT will redefine the future of commerce. New technologies are changing the way customers are buying, as well as what they’re expecting from brands. But what exactly is it?

Consumer 137

Consumer eCommerce Marketing Customer Experience 137

Retail TouchPoints

MARCH 25, 2022

This group, known as Generation Z, represent a buying power of $44 billion. This is further supported by a study from NetSuite , which found that 97% of consumers see a need to go to a physical store. The customer data is stored in the app, so all it takes is a few clicks to pay. population.

Payments 242

Payments Payment Services Social Media Electronics 242

ESW

NOVEMBER 26, 2018

There’s no question that eCommerce is opening up a literal world of opportunities for consumer brands. As Gideon Spanier at Raconteur points out, direct-to-consumer (DTC) brands are “dominating” in retail precisely because they are building relationships with consumers. That’s how you stayed top-of-mind with consumers.

Consumer 94

Consumer eCommerce Electronics Customer Experience 94

Dynamic Action

APRIL 25, 2024

Understanding consumer behavior and preferences through data analysis is crucial for successful market entry and expansion. 1] Still, this projected growth, paired with a burgeoning middle class with disposable income and growing consumer demand for Western clothing, makes India an attractive market to many brands.

Marketing 62

Marketing Retail Apparel Technology 62

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Currently, these groups exist in their own silos — a common challenge that still exists for most retail organizations.

Fulfillment 243

Fulfillment Vend Operations Technology 243

ChannelAdvisor

JULY 13, 2020

As the direct-to-consumer (D2C) movement rolls on with ever-increasing momentum, a few clear brand engagement strategies and successful trends are emerging. . In addition, brands with strategic growth plans understand when and how to capture and utilize that all-important first-party customer data. Pop-Up Shops.

Consumer 52

Consumer eCommerce Social Media Fashion 52

Optimizely

JANUARY 16, 2018

That’s why you need a CRM that is designed specifically for businesses that sell directly to consumers: a B2C CRM. A B2C CRM can help you collect, unify, and analyze the data your buyers share with you each day. But where is your detailed customer data? Improve customer service. That’s where a B2C CRM can help.

eCommerce 191

eCommerce B2C Social Media Customer Data 191

Retail TouchPoints

NOVEMBER 10, 2023

Retail media is the broader term used to describe the concept of retailers using their systems, infrastructure, data and access to their shoppers to help advertisers reach consumers. The term commerce also is broad enough to encompass new media offerings from consumer-focused companies that are not traditional retailers.

Retail 249

Retail Social Media Multi-channel Channel 249

Optimizely

FEBRUARY 6, 2018

Done well, personalization is an incredibly valuable tool to enable B2C marketers to boost customer loyalty, increase average order value, and customer lifetime value. Here’s how your customer data can better power truly personalized marketing efforts. Gather relevant customer data. …and more.

Marketing 277

Marketing B2C Customer Data Channel 277

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Stand Out Beyond Free Shipping .

Customer Loyalty 184

Customer Loyalty Customer Retail Shipping Costs 184

Retail TouchPoints

MAY 3, 2023

As we all know, in marketing, the main goal is to know the customer. “By By understanding what customers value accurately, we can recommend products that match individual needs, improve our stores, and use customer data to support manufacturers’ product development and promotion activities,” said Mr. Kobayashi of Lawson.

POS 212

POS Customer Experience Customer Technology 212

RTP blog

JANUARY 17, 2018

Today, mobile-enabled City Furniture associates have access to customer data and analytics-driven information to make personal product recommendations, leading to more than 28% increase in in-home warranty revenue.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300