Retail TouchPoints

MARCH 16, 2023

What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. To succeed in reaching potential customers where they are, your team must employ a culturally competent localization strategy to establish a competitive advantage. based consumers only.

Consumer 261

Consumer Leisure Technology Travel 261

Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

Consumer 157

Consumer Shipping Costs Shipping Supplies 157

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. But scanning manually through data marts to identify these features is very time-consuming. trillion in value.

POS 215

POS Customer Experience Customer Technology 215

Retail TouchPoints

OCTOBER 18, 2021

“The goal has been to be able to create one 3D model that works everywhere — for manufacturing, on your own ecommerce site and for marketplaces you sell on,” said Ashley Crowder, CEO of VNTANA and a member of the Khronos Group , a consortium of more than 150 companies developing standards for 3D images and XR (Extended Reality) applications.

Shipping Costs 245

Shipping Costs Apparel Travel Shipping Products 245

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 201

Consumer Leisure Multi-channel Retail 201

Retail TouchPoints

OCTOBER 14, 2021

Under Armour has named Massimo Baratto to the newly created role of EVP, Chief Consumer Officer, to oversee all aspects of Under Armour’s consumer strategy across global marketing, ecommerce and retail.

Consumer 201

Consumer Customer Experience Management Customer 201

RTP blog

DECEMBER 16, 2019

Each consumer has a unique preference. As a result, consumers are expecting customized products marketed with relevance via their preferred medium. As HKTV’s online sales increased five-fold during the first half of the year, the company launched its brick-and-mortar store to amplify its reach to its consumers further.

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 325

Payment Services Merchant Services Retail Customer Experience 325

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base.

Consumer 282

Consumer Retail Merchant Services Fashion 282

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Today, “endless aisles” and “long tails” are being grouped together with “curation” and “curation at scale” as if these trendy buzzwords don’t contradict.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

Retail TouchPoints

NOVEMBER 17, 2021

Beauty brand Charlotte Tilbury has become the first retailer to debut the new Shop with Friends ecommerce functionality from Obsess , which allows groups of consumers to visit Charlotte Tilbury’s virtual Beauty Gifting Wonderland shop together in real time. “My

eCommerce 216

eCommerce eCommerce Platforms Gifts Games 216

Retail TouchPoints

JUNE 13, 2023

This more expansive view of digital transformation has been one of the key lessons learned by Matthieu Houle, CIO of Aldo Group , during his five-plus years working up the IT ranks within the company. Matthieu Houle: The retail landscape is becoming increasingly complex, and Aldo Group is certainly not exempt from this complexity.

Supplies 213

Supplies Customer Experience Technology Omnichannel 213

Retail TouchPoints

DECEMBER 3, 2020

Walgreens has launched its own advertising offering, dubbed Walgreens Advertising Group (wag). At Walgreens, we have an unparalleled insight into consumers’ needs and shopping preferences when it comes to health and wellness items and everyday needs,” said Luke Kigel, VP of Walgreens integrated media and head of wag in a statement.

Channel 145

Channel Technology Customer Experience Consumer 145

Retail TouchPoints

JUNE 6, 2024

By following the retailer playbook, companies with rich data sets can uncover powerful new insights that generate revenue opportunities, improve consumer understanding, deliver better customer experiences and forge new partnerships. Consider filling in these customer intelligence gaps by working with a third-party data provider.

Retail 216

Retail Travel Customer Experience Multichannel 216

Retail TouchPoints

MAY 30, 2024

L’Oréal Groupe has launched the Big Bang Beauty Tech Innovation Program across a huge geographical region stretching from the South Asia Pacific (including India) through the Middle East and North Africa (MENA). The in-person Grand Finale event will be held in Singapore on Oct. L’Oréal first launched this competition in China in 2020.

Consumer 218

Consumer Events Marketing Customer Experience 218

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. The affordability-first group is not brand-loyal.

Consumer 272

Consumer eCommerce Omnichannel Fulfillment 272

Retail TouchPoints

JANUARY 19, 2024

The stores, which had been branded as The Source , a wholly owned subsidiary of Bell, will be renamed Best Buy Express and offer both Best Buy consumer electronics and telecom services from Bell. Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training.

Operations 220

Operations Consumer Electronics Telecommunications Electronics 220

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

Omnichannel 255

Omnichannel Technology Channel Department Stores 255

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Joe Yan: Our strategic focus right now is to to keep improving the customer experience.

Shipping Costs 307

Shipping Costs Consumer Supplies Shipping 307

Retail TouchPoints

SEPTEMBER 30, 2021

As the rise of ecommerce continues to accelerate, consumer behavior is changing at lightning speed. But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more.

Consumer 242

Consumer Social Media Improvements Customer Loyalty 242

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 283

Consumer Omnichannel Leisure Supplies 283

Retail TouchPoints

JUNE 30, 2022

H&M will work with Google Cloud ’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. We admire H&M Group’s commitment to innovation and are excited to move forward in our journey together.”.

Customer Experience 230

Customer Experience Omnichannel Supplies Events 230

Retail TouchPoints

MAY 2, 2024

A recent Coresight Research consumer survey revealed that nearly three in five ( 56.9% ) of surveyed consumers are members of at least one loyalty program, and more than half spend more with retailers once they join their loyalty program — a net 39.5% As a whole, loyalty programs are quite popular. higher spend overall.

Subscription 248

Subscription Shipping Costs Payment Services Payments 248

Retail TouchPoints

MAY 16, 2024

However, new research from CI&T , developed in partnership with Retail TouchPoints , reveals that most consumers ( 64% ) believe there is a distinct difference between these two types of programs. A membership is like being a part of a group,” said one respondent.

Subscription 248

Subscription Consumer Supplies Retail 248

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

Consumer 279

Consumer Social Media Retail Multi-channel 279

GetElastic

JANUARY 3, 2019

As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods merger) and more to reflect on and leverage for the year ahead. Every year brands raise the bar for improved commerce experiences. As standards rise, so do customer expectations.

Customer Experience 145

Customer Experience Customer Payment Services Mobile 145

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

MAY 15, 2024

Expedia Group has unveiled a series of new products and services designed to make travel planning stress free. The new travel media network is a result of Expedia’s more than two decades of experience under its Media Solutions division.

Travel 209

Travel Social Media Books Recommendation 209

365 Retail

NOVEMBER 28, 2022

To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . Retail formats in an omnichannel context ensure a seamless experience . They can easily trace their product to the store and then to consumers.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

MARCH 8, 2023

After three years of supply chain logistics and shipping delays, retailers have too much inventory sitting on shelves, and consumer demand continues to be in flux as inflation maintains a strong grip on budgets everywhere. This means the way consumers shop has drastically changed as new financing options rise in popularity.

Shipping Costs 219

Shipping Costs eCommerce Payment Services Customer Experience 219

365 Retail

MAY 30, 2023

SADA , a leading business and technology consultancy and award-winning Google Cloud partner, today announced a new services engagement with Frasers Group. SADA will develop and implement a new strategic data platform to help Frasers Group scale data visibility and reporting across all their retailers.

Retail 67

Retail Games Technology Fulfillment 67

Retail TouchPoints

MARCH 13, 2024

Long before there was livestreaming, social media or even the internet, there were home shopping networks — and the undisputed leaders of that realm were QVC and HSN , now both operated under the umbrella of Qurate Retail Group. Consumers, especially younger ones, have moved on to places like Netflix , YouTube and TikTok. audiences.

Home Shopping 248

Home Shopping Consumer Toys Social Media 248

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. million customers across the UK and Ireland.

Customer 187

Customer Banking Customer Experience Social Media 187

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. You can consume a video on social media, or ask your favorite influencer a question live, and be able to press a button to buy it instantly.”

Consumer 194

Consumer Channel eCommerce Customer Experience 194

Retail TouchPoints

SEPTEMBER 20, 2023

Timex will seek to keep watches “on wrists and out of landfills” with the debut of its Timex ReWound program, according to Shari Fabiani, SVP of Brand and Creative at Timex Group. Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

Shipping Labels 238

Shipping Labels Shipping Consumer Customer Experience 238