Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 228

Shipping Costs Customer Experience Supplies Improvements 228

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

Consumer 207

Consumer Payment Services Food and Beverages Supplies 207

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 257

Technology Retail Customer Experience Presentation 257

Retail TouchPoints

MARCH 12, 2024

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings.

Consumer 214

Consumer Beauty and Health Retail Fashion 214

Retail TouchPoints

SEPTEMBER 7, 2022

Brands, in their never-ending quest for relevance, must dive deep into human experiences, connecting with consumers at an emotional level. Each employee or consumer must feel that they are part of something bigger than themselves. What can you show, tell and teach the consumer? Purpose-Driven Design. ??The

Customer Experience 254

Customer Experience Customer Social Media Arts 254

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

FEBRUARY 9, 2022

From ordering groceries to meeting new people, the convenience and speed with which we can do almost anything is extraordinary — and it isn’t something consumers are going to give up. But that doesn’t necessarily mean they’re seeking the same experiences as before. Blurring boundaries: physical vs. digital.

eCommerce Design 296

eCommerce Design eCommerce Travel Mobile 296

Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. And we push the limits using high-performing feature engineering technology that can successfully manage Big Data data marts, provide visibility for business intelligence users and guide marketing campaigns.

POS 220

POS Customer Experience Customer Technology 220

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. That’s a very conversational interaction,” she said.

Technology 214

Technology eCommerce Outdoor Consumer 214

iVend

JANUARY 17, 2023

At the start of a new year, we naturally look ahead at the trends that the next twelve months will bring. But we’re also seeing exciting technology trends * in the retail industry. See how we’re implementing digital technology in retail stores. Retail technology solutions are the answer. between 2022 and 2030 ++.

Technology 85

Technology Retail Omnichannel Customer Experience 85

Retail TouchPoints

OCTOBER 24, 2023

Culture and Community are Core to Success The idea of building community around a brand has firmly moved from “new trend” to “necessity,” particularly for brands targeting younger consumers or playing in ultra-competitive categories. We can put him in places where our competitors can’t get their brand,” she said.

Food and Beverages 242

Food and Beverages Workshop Games Consumer 242

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1.

ACH 225

ACH Multi-channel Technology Customer Retention 225

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 345

Consumer Omnichannel Events Customer Experience 345

Forrester eCommerce

MARCH 15, 2022

Luxury brands continue to grapple with their evolving digital go-to-market strategies in the face of ingrained traditions, placing a premium on the in-store customer experience. Year on year, Forrester’s consumer surveys show that luxury consumers are more digitally mature than their mainstream counterparts.

Customer Experience 195

Customer Experience Customer Consumer Marketing 195

Retail TouchPoints

APRIL 25, 2023

Retailers that prioritize ecommerce recognize that the end-to-end user experience is more important than ever. Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. New digital opportunities.

Technology 231

Technology eCommerce Shipping Costs Games 231

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Retail 276

Retail Customer Experience Customer Retention Technology 276

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group.

Payment Services 327

Payment Services Shipping Costs Electronics Fulfillment 327

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. TikTok is undoubtedly at the forefront of technological innovation and more advanced, engaging content. Influencer Marketing.

Consumer 245

Consumer Magazine Social Media Clothing 245

Retail TouchPoints

APRIL 17, 2024

Understandably, they’re looking for a leg up on the competition and are intrigued by the latest roving robot and AI technologies. This trend isn’t surprising considering how much time we spend online searching for friends, amassing followers and counting likes. So why does this matter in retail?

Consumer 130

Consumer Leisure Customer Books 130

Retail TouchPoints

APRIL 21, 2022

Retail industry professionals know how vital it is for them to stay abreast of the latest consumer and societal trends. Social Commerce Strategies Consumers are embracing shopping as a social activity, whether it literally occurs on a social platform or reflects their membership in a community of like-minded individuals.

Retail 255

Retail Workshop Events Consumer 255

Retail TouchPoints

SEPTEMBER 26, 2022

We always want to know what the current trend is, how it benefits the customer and why the customer enjoys the products from the current season and styles.”. With this information, we work very hard to introduce advanced technology for consumers. Virtual Try-Ons Can Boost a Brand’s ‘Honesty’.

Technology 184

Technology Reference Operations Customer 184

Retail TouchPoints

JUNE 1, 2022

There are 10 Trends unfolding before us right now, very much worth watching. Just Walk Out” technology, first introduced by Amazon Go in 2018, is now being delivered by a variety of tech companies (Zippin, Trigo, Grabango) at retailers as diverse as Tesco, Aldi, Giant Eagle and more. Shoppers are returning to stores, again.

Retail 292

Retail Games Magazine Demo 292

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

AUGUST 2, 2021

consumers plan to regularly shop online for products they used to buy in stores — something that’s likely to become the norm for many Americans. Added technologies such as artificial intelligence (AI), machine learning (ML), computer vision, QR codes and more give retailers the opportunity. The Rise of Sizing Technology.

Retail 317

Retail Technology Recommendation Information 317

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. The initial crucial step involves examining current trends and formulating adaptive strategies. Here are the top innovative retail trends to watch in 2024.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 327

Payment Services Merchant Services Retail Customer Experience 327

iVend

DECEMBER 11, 2023

For the world of retail technology, 2024 looks set to be an exciting year. As consumer demands continue to evolve, and competition is hotter than ever, retailers are embracing innovative solutions to stay ahead. All retail processes iVend helps retailers to stay ahead of retail technology trends.

Payment Services 52

Payment Services Technology Payments Retail 52

Retail TouchPoints

MAY 2, 2024

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. The trend is set to continue, and it is not just shoppers who benefit from increasingly digital-first payments. Consumers value the convenience these offer.

Customer Retention 226

Customer Retention Payment Services Gifts Marketing 226

RTP blog

SEPTEMBER 25, 2017

By Susan Wall, Oracle + Bronto Consumers today want it all when they shop. As time goes on, and as consumers continue to weave seamlessly in and out of channels, their expectation for a smooth, frictionless shopping experience will continue to rise, making it vital that retailers meet their needs every step of the way.

Technology 300

Technology eCommerce Platforms eCommerce Recommendation 300

Retail TouchPoints

JULY 16, 2021

This refers to the uncertainty many consumers feel shopping for fashion items as they try to determine which size is best for them. Depending on the brand, materials and how items are cut, they can either be true to size or require consumers to size up or down. That’s a lot of room for error. Take 1822 Denim as an example.

Technology 264

Technology Apparel Mobile Customer Experience 264

MagentoBrain

FEBRUARY 21, 2023

Applying AI to digital marketing can effectively help optimize the consumer experience, increase consumers' favorability for the brand, and directly affect the brand's revenue. The following will describe the seven major marketing trends in 2023 for readers, as well as six tool applications that marketers cannot ignore!

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

Retail TouchPoints

SEPTEMBER 30, 2021

As the rise of ecommerce continues to accelerate, consumer behavior is changing at lightning speed. But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more.

Consumer 248

Consumer Social Media Improvements Customer Loyalty 248

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. To ensure your brand reaches its peak potential in 2023, be aware of these nine crucial headless commerce trends: 1.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Oversight of this type helps ensure that AI-powered personalization respects customer privacy.

Retail 308

Retail Customer Experience Technology Customer Data 308

Forrester eCommerce

JANUARY 19, 2021

For over a decade, Forrester has been measuring the drivers and implications of increasingly empowered consumers — those shoppers who eagerly experiment with new brands and products, use sophisticated personal technology, expect digital seamlessness, shrewdly navigate online information, and are motivated by high levels of self-efficacy.

Consumer 323

Consumer Technology Information Customer Experience 323

Retail TouchPoints

NOVEMBER 18, 2020

The coronavirus pandemic has pulled retailers in a number of different directions as they react to shifting shopping trends and new expectations generated by the explosion in ecommerce shoppers. The biggest takeaway from the panel was the importance of flexibility when embracing new technology.

Customer Experience 206

Customer Experience Customer Technology eCommerce 206