Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Barbara Connors. “We

Customer Loyalty 258

Customer Loyalty Customer Beauty and Health eCommerce 258

Retail TouchPoints

JULY 1, 2021

Across the entire spectrum, users, growers, retailers and dispensaries are honestly not exactly seen yet as part of a mainstream community. No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights.

Customer Loyalty 181

Customer Loyalty Customer X-cart Customer Retention 181

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

APRIL 25, 2024

Retail media networks (RMNs) are rapidly becoming one of the most lucrative digital ad formats, with predictions suggesting that by 2028, RMNs will contribute to 15.4% How can retailers capitalize on this shift and the emerging market opportunities? of all ad revenue , outpacing television advertising.

Retail 228

Retail Customer Loyalty Technology Marketing 228

Retail TouchPoints

AUGUST 17, 2020

As experts continue to assess COVID-19’s impact on the retail industry, some consider the loyalty shakeout to be the most significant. Winning and keeping customer loyalty has been a long-standing challenge in the industry, but the pandemic has forced consumers to switch brands for new reasons: price, scarcity and availability.

Customer Loyalty 251

Customer Loyalty Customer Apparel Consumer 251

Retail TouchPoints

FEBRUARY 26, 2024

Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected.

Improvements 310

Improvements Payment Services Consumer Banking 310

Retail TouchPoints

MARCH 3, 2023

Today’s retail environment is challenging — whether it is price pressure from discounters, market disruption from online players, increased price transparency for shoppers or changing macroeconomics. Retailers must create experiences that are unique to their brand and tailored to individual customers based on their behavior, needs and habits.

Consumer 241

Consumer Customer Loyalty Customer Experience Recommendation 241

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. And the majority of retailers (74%) agree that investing in mobile apps is key to driving profitability.

Retail 303

Retail Customer Loyalty Games Reference 303

RTP blog

SEPTEMBER 10, 2018

By Aaron Roy, Bond Any retailer knows the importance of customer loyalty. According to recent research from EY , almost nine out of 10 retailers believe a loyalty strategy is key to their business success. So, how can retailers tap into their customers’ emotion?

Customer Loyalty 150

Customer Loyalty Customer Retail Shipping Costs 150

Retail TouchPoints

JUNE 29, 2022

American consumers are right to feel like they can’t catch a break right now. While it’s possible that price pressures have peaked, that will be of little comfort to American consumers as they head into a third straight summer defined by financial hazards and uncertainty. to consumers pinching every penny. What do we mean?

Customer Loyalty 209

Customer Loyalty Customer Consumer Events 209

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. Trade promotions are directed toward the intermediaries involved in the distribution process, such as wholesalers, distributors, or retailers. What is Consumer Promotion?

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.

Consumer 240

Consumer Omnichannel Retail Technology 240

Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. The retail focus has shifted from mere selling to crafting connections through a blend of art and science. What was once a transactional pitstop becomes a destination inviting customers to develop a deeper connection to the brands they love. Over half of U.S.

Technology 298

Technology Arts Payments Customer Loyalty 298

Forrester eCommerce

FEBRUARY 13, 2024

I regularly have discussions with clients who want to create a loyalty program.

Customer Loyalty 242

Customer Loyalty Customer B2C Consumer 242

My Wife Quit Her Job

JANUARY 13, 2020

When it comes to getting repeat sales for your ecommerce store, customer loyalty programs are one of the most effective ways to boost customer retention. In fact, studies have shown that 69% of consumers are influenced by retailers that offer loyalty and rewards programs.

Customer Loyalty 156

Customer Loyalty Customer Retention Customer eCommerce 156

RTP blog

APRIL 23, 2018

By Jennifer Dawson, Contributing Writer Retail is changing. Gone are the days when consumers had limited choice of shopping outlets. Also due to the freedom of online shopping , a customer is only one click away from buying a product from a competitor. What Is Customer Loyalty? A great example of this is U.S.

Customer Loyalty 150

Customer Loyalty Customer Social Media Games 150

Retail TouchPoints

AUGUST 7, 2020

However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty. For example, the Qubit study found that loyalty is decreasing among a significant percentage of consumers: among 36.6%

Consumer 279

Consumer Retail Merchant Services Document 279

Retail TouchPoints

SEPTEMBER 13, 2023

Commerce is expanding rapidly, especially within the retail sector. retail sales have increased 8.8% However, challenges are inevitable, despite the resilient consumer spending we’ve seen earlier in the year. These sorts of requests — known as chargebacks — are very expensive and time-consuming for all parties involved.

Shipping Costs 252

Shipping Costs Payment Services Banking Retail 252

Retail TouchPoints

FEBRUARY 16, 2024

trillion by 2027 – representing over 20% of overall retail sales. With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. In the U.S.,

Customer Experience 265

Customer Experience Payment Services Improvements Customer 265

365 Retail

JUNE 19, 2023

Customer loyalty programmes are ‘vital’ for retailers to retain customers, with over half of the UK consciously buying less due to the cost-of-living crisis, according to a new report by Deployteq and the Data & Marketing Association (DMA).

Customer Loyalty 52

Customer Loyalty Customer Retail Recommendation 52

RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? Imagine weaving that kind of personalized attention with charitable giving into the retail space. But here’s the kicker: we take that special-sauce strategy and lay it down in retail land. Now hold up, what’s this move management deal? Sounds exciting?

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Consumers want to shop anytime, anywhere, on any device, through multiple channels — and not necessarily in a linear fashion. How can contextual commerce improve loyalty?

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

Payment Services 260

Payment Services Retail POS Operations 260

RetailMinded

DECEMBER 6, 2022

The retail industry has been undergoing a period of digital transformation for some time now. But it seems to be picking up speed recently, with many retailers now experimenting with new technologies like chatbots and AR. It can be likened to a company’s journey from traditional brick-and-mortar stores to online retailing.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Retail TouchPoints

MARCH 8, 2024

Discount supermarket retailer Lidl U.S. has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. Michael Chao, who will report to Kerr, has held senior marketing roles for retailers including Dollar General, Joann Stores and Walmart.

Customer 263

Customer Customer Loyalty Customer Experience Marketing 263

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 231

Shipping Costs Improvements Live Chat Retail 231

Retail TouchPoints

DECEMBER 1, 2022

Xponent Ignite aims to deliver industry-tailored, pre-built customer journeys with pre-configured integrations that personalize and automate customer touchpoints to drive immediate value to the consumer. Additionally, its more than 80 pre-built journeys aim to drive customer loyalty, spark upsells and lead to faster ROI.

Customer Experience 255

Customer Experience Customer Retail Customer Loyalty 255

lateshipment

MARCH 13, 2020

Consumers own brand perception. And experience drives how consumers perceive a brand. Be it their journey to the checkout phase or their post-purchase, last-mile delivery phase, it is imperative that you provide customers with an experience that builds trust, is delightful, and creates a positive brand perception. .

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Retail TouchPoints

AUGUST 10, 2023

Throughout her more than 30 -year career, Lazarus has led high-growth, well-established brands in the luxury and contemporary space, including vertical, multi-brand and direct-to-consumer retail. Most recently, Lazarus served as Co-CEO of DTC intimates brand CUUP and a Senior Advisor at McKinsey & Company.

Retail 243

Retail Customer Loyalty Consumer Customer 243

Retail TouchPoints

OCTOBER 4, 2023

As one of the largest media and entertainment companies in the world, NBCUniversal is also one of the biggest vehicles for brands to connect with consumers. To do this, Reduto and her team immerse themselves in the industries they serve — and one of the largest is retail. said Reduto.

Retail 250

Retail Consumer Shopping Carts Technology 250

RetailMinded

NOVEMBER 9, 2023

It’ll explore how packaging influences customer loyalty and discuss some tips for creating a wonderful unboxing experience. How Packaging Influences Customer Loyalty Did you know that product packaging influences customer loyalty in a number of ways? Keep on reading to learn more.

Customer Loyalty 52

Customer Loyalty Customer Recommendation Social Media 52

365 Retail

JULY 5, 2022

Rising inflation is a concern for retailers across the globe. Customers are becoming more vigilant about spending money. Equally, retailers are faced with increased cost prices. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Offer more value.

Customer Loyalty 71

Customer Loyalty Customer Retail Banking 71

Retail TouchPoints

DECEMBER 27, 2021

With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? Divergence in Practices Among Retail Subsegments. This is likely a reflection of heightened consumer price sensitivity in these subsegments. Engaging the Supply Chain.

Retail 353

Retail Supplies Customer Loyalty Fashion 353

Retail TouchPoints

JULY 24, 2023

With so many unique approaches to connectivity, retailers often struggle with effectively reaching their customers. In fact, 71% of shoppers told McKinsey that they expect personalization from their favorite retailers , and 76% of shoppers are frustrated when retailers don’t offer personalization.

Small Business Retail 230

Small Business Retail Marketing Retail Social Media 230

Korona

MARCH 25, 2022

With repeat customers spending 33% more than new customers on average, increasing customer loyalty is one of the most effective ways to boost your bottom line. Loyal customers have a higher average lifetime value and are a reliable source of revenue for your brand. . 7 Ways to Improve Customer Loyalty.

Customer Loyalty 98

Customer Loyalty eCommerce Customer Social Media 98

Retail TouchPoints

MAY 29, 2023

Consumers are often met with an unfair experience, failing websites, bots eating up stock. With limited edition products, brands are attracting and unleashing a whole new set of customers and brand loyalists. Thus, instituting more guardrails during peak moments protects not only a company’s business but customer loyalty as well.

Customer Loyalty 270

Customer Loyalty Customer Experience Payment Services Social Media 270

Retail TouchPoints

NOVEMBER 28, 2023

When you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). In one client example, it was discovered that consumers who saw a Streaming TV ad were over 2.5X So what does that mean for the rest of us?

Retail 234

Retail Social Media Channel Consumer 234