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How AI is Ushering in the Future of Interactive Commerce

Retail TouchPoints

Quiet luxury, coastal grandmother, and cottagecore are just a few fashion trends that have emerged from the TikTok era. In truth, Gen Z’s are pushing the boundaries of more than just fashion, influencing digital commerce as we know it. Conversational search tools unlock more effective discovery using real-time consumer input.

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Mango Launches First Store on Roblox for Digital Fashion Experience

365 Retail

This move signifies Mango’s commitment to bridging the gap between the physical and virtual fashion worlds. Jordi Álex Moreno, Mango’s Director of Technology, Data, Privacy, and Security, comments on the launch: “As a global company, we want to respond to the needs of our customers in any moment, location or format.

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From Aisles to Algorithms: How Small and Medium Retailers Can Leverage AI

Retail TouchPoints

And the fashion brand Gucci, with the recently launched “Gucci Assistant,” chats up users as they move through the customer journey. While AI was initially associated with big tech and multinational brands, the technology is becoming increasingly available for everyone. Another problem for small and medium businesses is data privacy.

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CIO Q&A: Lessons and Priorities from Aldo Group’s Companywide Digital Transformation

Retail TouchPoints

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. It involves not just the right technology but also the right skills, processes, and culture.

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TechCrunch: Amazon One Expands Palm Scanners to 65 Additional Whole Foods Stores

Retail TouchPoints

Amazon ’s One palm scanner payment technology will reportedly expand to more than 65 Whole Foods stores in California, according to TechCrunch and other media outlets. The technology has since spread to Whole Foods stores in cities including Austin, Texas, Seattle, Los Angeles, New York City and Washington, D.C.

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Personalization is Changing the Search Bar — and Retailers Need to Keep up

Retail TouchPoints

That tried-and-true process has begun to feel like a long-winded chore — consumers today are generally less interested in searching and more interested in discovery. In fact, 64% of consumers will immediately try new products or services from companies that offer a high-quality customer experience.

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Reimagining What’s Possible With 5G In Retail

Retail TouchPoints

Whether it is the in-store or online experience, technology will play a key role in meeting these customer and societal changes. Fashion Week is a good example: taking the experience of “attending” Fashion Week and pushing it out to a broader digital audience as an immersive, augmented environment. Early Adopters.

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