Retail TouchPoints

APRIL 26, 2024

In today’s market landscape, ethical, political and environmental considerations increasingly sway consumer purchasing decisions, particularly when it comes to packaging. From exaggerated health claims to misleading descriptions of ingredients, deceptive labeling erodes consumer trust and undermines brand credibility.

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Consumer Shipping Costs Shipping Supplies 157

Retail TouchPoints

FEBRUARY 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. If one thing has become clear during the last two years, it’s that consumers value options for convenience.

Consumer 259

Consumer Merchant Services Apparel Supplies 259

Retail TouchPoints

AUGUST 30, 2021

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. Target’s Store-Based Fulfillment Model Drives Convenience. Target’s physical comparable sales grew 8.9%

Consumer 309

Consumer Toys Department Stores Fulfillment 309

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Shipping Costs 257

Shipping Costs Consumer Supplies Merchant Services 257

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. The affordability-first group is not brand-loyal.

Consumer 273

Consumer eCommerce Omnichannel Fulfillment 273

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base.

Consumer 283

Consumer Retail Merchant Services Fashion 283

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. And yet the process that brands use for bringing products to market to serve that consumer hadn’t evolved at all.

Consumer 261

Consumer Merchant Services Retail Social Media 261

Retail TouchPoints

OCTOBER 31, 2022

“This fall, we opened our 2,000 th store and continued to expand Ross and dd’s footprints across our existing markets as well as in our newer states,” said Gregg McGillis, Group EVP of Property Development at Ross Stores in a statement. “In Despite these drops, Wells Fargo upgraded the retailer’s stock on Oct. The reason? 28, 2023.

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Fulfillment Retail Consumer Marketing 245

Retail TouchPoints

JUNE 10, 2024

Now the company plans to streamline that process with the chainwide rollout of digital shelf labels (DSLs) from Vusion Group that will allow the retailer to update shelf prices using a mobile app, thereby reducing the need to change paper tags by hand. stores by 2026.

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Retail Mobile Fulfillment Games 224

Retail TouchPoints

JANUARY 8, 2024

. “We know that people have come to depend on the efficiency and convenience of digital solutions to meet a variety of their everyday needs — healthcare being one of them,” said Frank Cunningham, Group VP for Global Value and Access at Lilly in a statement. Medicines will be delivered directly to patients’ homes for free.

Fulfillment 252

Fulfillment Management Consumer Improvements 252

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 292

Consumer Omnichannel Leisure Supplies 292

Retail TouchPoints

APRIL 8, 2022

Chinese on-demand delivery platform Dada Group is beefing up its 415 Intra-City Shopping Festival, a sales event focused on quick delivery offerings taking place April 8-17, 2022. To reduce the expected pressure on delivery systems, Dada will put its new autonomous delivery service to use for the first time during the Festival.

Food and Beverages 216

Food and Beverages Electronics Events Mobile 216

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. The Role of Fulfillment in the Shopper Journey Historically, fulfillment was simply thought of as a means to deliver products to the customer.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. When Wish debuted in 2010 it took the U.S. Now the platform is launching its first major sales event , dubbed “330” or “Wishmas.”

Shipping Costs 315

Shipping Costs Consumer Supplies Shipping 315

Retail TouchPoints

AUGUST 26, 2022

Walmart+ InHome members and myQ app subscribers will be able to schedule deliveries and returns that will be fulfilled by full-time tenured Walmart associates. Through a partnership with myQ , Walmart is enhancing its Walmart+ InHome offering to bring a secure grocery and household products delivery service to more members’ garages.

Fulfillment 234

Fulfillment Consumer Technology Customer 234

Retail TouchPoints

JUNE 15, 2023

The final 27 winners were selected from a group of more than 100 nominations and represent retail and direct-to-consumer (DTC) brands of all sizes and across various industry segments, from supplements to high-ticket jewelry. Mondelez International Ben Bridge Jeweler Marketplace Strategies & Technologies DRINKS Staples, Inc.

Customer Retention 224

Customer Retention Jewelry Outdoor Fulfillment 224

Retail TouchPoints

AUGUST 28, 2023

billion consumers worldwide. For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. trillion in online sales. 22, 2023 briefing.

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Shipping Costs Gifts Fulfillment Consumer 213

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

Omnichannel 258

Omnichannel Technology Channel Department Stores 258

365 Retail

MAY 30, 2023

SADA , a leading business and technology consultancy and award-winning Google Cloud partner, today announced a new services engagement with Frasers Group. SADA will develop and implement a new strategic data platform to help Frasers Group scale data visibility and reporting across all their retailers.

Retail 67

Retail Games Technology Fulfillment 67

Retail TouchPoints

MARCH 24, 2022

Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. 5 spot in 2021 to 13 th this year.

Retail 256

Retail Omnichannel Department Stores Fulfillment 256

Retail TouchPoints

AUGUST 10, 2021

retailX also will go Inside the Mind of the Values-Driven Consumer in a session featuring Danny Alexander, Co-founder of Who Gives A Crap , and Lindsay McCormick, CEO of Bite. Rethinking the Brick-and-Mortar Store. Additionally, retailX isn’t shying away from tough subjects, with sessions like Addressing the Shopping Center Identity Crisis.

Events 261

Events Supplies Omnichannel Consumer 261

Retail TouchPoints

NOVEMBER 3, 2021

As it did with many other aspects of retail, COVID-19 gave a major boost to touchless technology applications — and enthusiasm for these solutions will continue even after the pandemic has waned, according to Greg Buzek, Founder and President of IHL Group. Retailers had wanted to do this before as a way to save on labor costs.”.

Payment Services 336

Payment Services Shipping Costs Electronics Fulfillment 336

Retail TouchPoints

JULY 17, 2023

Radar , a technology company that provides a platform to support in-store inventory accuracy and location, has secured $30 million in a Series A funding round led by returning investor Align Ventures, along with The Ferrante Group, Future Archives and RX Ventures, which is the venture capital arm of South American retailer Lojas Renner.

Fulfillment 183

Fulfillment Technology Customer Experience Consumer 183

Retail TouchPoints

OCTOBER 11, 2023

The Consumer Goods Forum Food Waste Coalition of Action (FWCOA) has launched its #TooGoodToWaste initiative, a food loss and waste education project designed to spur faster progress in minimizing waste among CGF members and their millions of customers.

Consumer Goods 222

Consumer Goods Consumer Operations Information 222

Retail TouchPoints

AUGUST 24, 2023

The deal may eventually include Shein shop-in-shops at some of Forever 21’s 540 brick-and-mortar stores, which are heavily concentrated in malls, as well as offering consumers the ability to return Shein items at Forever 21 locations. Financial terms of the deal were not disclosed.

Fashion 231

Fashion Omnichannel Apparel Operations 231

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments.

Payment Services 248

Payment Services Fulfillment Consumer Demo 248

Retail TouchPoints

FEBRUARY 14, 2024

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. Grover: Part of why I was so excited to come here and still believe it’s such a great opportunity is we have so many locations close to the consumer.

Fulfillment 180

Fulfillment eCommerce Other Consumer 180

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 262

Fulfillment Omnichannel Shipping Costs Supplies 262

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

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eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

APRIL 20, 2023

Plans include opening new stores, strengthening its fulfillment network and enhancing its regional product offerings to better reflect the needs of customers in different parts of the country. ramp up our fulfillment capacities and make our offer even more relevant to local customers’ needs and dreams.” Ikea will invest more than $2.2

Omnichannel 220

Omnichannel Home Furnishings Fulfillment Operations 220

Retail TouchPoints

JANUARY 2, 2024

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. AI has been a game-changer for us, making our routine tasks easier with the use smart models,” explained Parag Parekh, Global Chief Digital Office (CDO) for Ikea Retail (Ingka Group) in a statement.

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Improvements Games Technology Article 231

Retail TouchPoints

JUNE 13, 2023

This more expansive view of digital transformation has been one of the key lessons learned by Matthieu Houle, CIO of Aldo Group , during his five-plus years working up the IT ranks within the company. Matthieu Houle: The retail landscape is becoming increasingly complex, and Aldo Group is certainly not exempt from this complexity.

Supplies 219

Supplies Customer Experience Technology Omnichannel 219

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Anxiety rates undoubtedly influence consumer behaviors, especially shoppers’ willingness to return to large physical spaces such as malls. Do you agree?

Payment Services 278

Payment Services Retail Omnichannel Consumer 278

Ecommerce Platforms

JUNE 10, 2019

Consider ShipBob, a fulfillment company that helps you streamline e-commerce shipping, from inventory storage and distribution to fast delivery and returns. Fact is, consumers have become accustomed to free shipping and even two-day delivery for online purchases. 18% reduction in cart abandonment. 70% reduction in US shipping costs.

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

Email Audience

JUNE 21, 2023

So, you’ve probably heard the terms “consumer” and “customer” thrown around a lot, right? In this article, we’re going to help clear up any confusion you might have about consumers and customers, and why it’s crucial for businesses to treat them differently. ” Well, not always!

Consumer 59

Consumer Customer Toys Article 59

Retail TouchPoints

AUGUST 20, 2020

Benefiting from the digital surge accelerated by COVID-19, Alibaba Group saw a 34% increase in year-over-year revenue, reaching $21.762 billion (U.S.). The retail giant also solidified its position in its home country of China, adding 16 million annual active consumers in Q2 for a total of 742 million. SMBs Expand Internationally.

Food and Beverages 248

Food and Beverages Beauty and Health eCommerce Toys 248

Retail TouchPoints

FEBRUARY 15, 2024

The 40-ounce tumbler joins the likes of the Cabbage Patch Doll, Tickle Me Elmo and Furbies, which all generated long lines — even stampedes — of consumers clamoring to get their hands on these coveted goods. Now, Stanley is the star of a much bigger retail industry discussion around what actually inspires this level of consumer response.

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Social Media Consumer Other Information 217