Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. Use Existing Data and Research to Find New Revenue Streams Launching a new revenue stream can be costly, risky and time-consuming.

Improvements 235

Improvements Retail Mobile Customer Experience 235

Kibo

AUGUST 21, 2020

Product recommendations are part of an ecommerce personalization strategy wherein products are dynamically populated to a user on a webpage, app, or email based on data such as customer attributes, browsing behavior, or situational context—providing a personalized shopping experience. . an eyeglass retailer).

Recommendation 62

Recommendation Multi-channel Customer Loyalty Department Stores 62

Retail TouchPoints

SEPTEMBER 14, 2023

Shopping online can feel completely overwhelming for consumers when options feel infinite. Choice paralysis can occur when consumers are presented with too many options that are difficult to compare, which can result in the shopper becoming overwhelmed and avoiding making a choice altogether. Know your customer.

Customer 261

Customer Social Media Recommendation Presentation 261

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 272

Merchant Services Payment Services Payments Retail 272

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. In the process, the retailer can gather information about color preferences, style inclinations and even travel plans.

Social Media 269

Social Media Consumer Information Marketing 269

Retail TouchPoints

AUGUST 26, 2022

million for selling consumers’ personal information without informing them first and not processing customer requests to opt out of sale of their data, in violation of the California Consumer Privacy Act (CCPA). Follow the law, do right by consumers, and process opt-out requests made via user-enabled global privacy controls.”.

Information 279

Information Consumer Recommendation Online Retail 279

BigCommerce

SEPTEMBER 12, 2017

A senior citizen looking to buy a smartwatch might be texted a recommendation by a grandchild, then walk into a physical store to purchase. Google defines it as: “ensuring [retailer] marketing strategies are geared toward enabling customers to convert on any channel.”. Typically, omni-channel retailers aren’t startups.

Channel 420

Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

AUGUST 3, 2023

The dot.com bust in 2001 slowed, but didn’t stop, the inexorable move toward consumers shopping and buying online. As we have grown consistently more accustomed to having the world at our fingertips, online shopping has only grown. Retail brands cannot feed the internet enough content to satisfy consumers.

Marketing 242

Marketing Retail Social Media Consumer 242

Retail TouchPoints

JANUARY 12, 2024

For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. The value of social commerce continues to grow rapidly and is shaping the future of online retail. Social commerce value will keep on growing.

Social Media 289

Social Media Beauty and Health Multichannel eCommerce 289

UpSellIt

NOVEMBER 4, 2020

Each year, a palpable shift occurs in consumer spending during the holiday season: shoppers become more impulsive. As ecommerce prepares for the busiest online shopping period in history , let’s take a look and how and why consumer behavior is so affected by the holiday shopping season. Consumers Expect to Spend Money.

Consumer 145

Consumer Recommendation eCommerce Supplies 145

Retail TouchPoints

SEPTEMBER 27, 2023

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried.

Social Media 296

Social Media Multi-channel Consumer Comparison Shopping 296

Retail TouchPoints

APRIL 14, 2022

As consumers, enterprises and governments evolve to a privacy-first mindset, the retailers and brands that allow the consumer to dictate how, when and what they are marketed will develop a stronger, trust-based relationship that will be far more beneficial for all parties. Beginning with iOS 14.5,

Consumer 255

Consumer Recommendation Definition eCommerce 255

ChannelAdvisor

OCTOBER 31, 2022

In certain product categories, inflation worries and economic uncertainty are slowing e-commerce purchases by consumers. As such, some brands and retailers are realizing they miscalculated the demand for their products and have been left with more excess inventory than usual. Keep in mind, these tips are geared toward retailers (i.e.,

Online Retail 52

Online Retail Shipping Costs Retail eCommerce 52

ChannelAdvisor

OCTOBER 31, 2022

In certain product categories, inflation worries and economic uncertainty are slowing e-commerce purchases by consumers. As such, some brands and retailers are realizing they miscalculated the demand for their products and have been left with more excess inventory than usual. Keep in mind, these tips are geared toward retailers (i.e.,

Online Retail 52

Online Retail Shipping Costs Retail eCommerce 52

Retail TouchPoints

AUGUST 9, 2021

The mission — to replicate the store experience online. A short sentence but a tall order for most online retailers, and even more so for those in high-touch sectors like furniture. AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it.

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Wiser

DECEMBER 20, 2023

Analyzing the holiday retail trends of 2023 can illuminate the path forward for brands and retailers and clarify the steps they need to take to stay competitive. Data can help identify the promotional strategies that resonated with consumers, the products that flew off the virtual shelves, and the ones that didn’t.

Retail 147

Retail Shipping Costs Leisure Gifts 147

Retail TouchPoints

JANUARY 5, 2023

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor.

Shipping Costs 288

Shipping Costs Merchant Services Channel Consumer 288

UpSellIt

JANUARY 13, 2021

With the eCommerce market as saturated as it is, comparison shopping has essentially become standard practice among consumers, and individual eCommerce brands can take a hit as a result. As its name suggests, comparison shopping is what takes place when consumers compare similar products or services before making a purchase decision.

Comparison Shopping 79

Comparison Shopping Shipping Costs Consumer Multi-channel 79

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 285

Payments Omnichannel Payment Services Consumer 285

Retail TouchPoints

JANUARY 17, 2023

The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. And in consumer-facing businesses, a brand’s best customer may suddenly ghost them, disappearing without another word — or another purchase.

Customer 319

Customer Customer Data Other Marketing 319

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Electronics 268

Electronics Consumer Electronics Games Point of Sale 268

Retail TouchPoints

JUNE 22, 2021

Even as we move beyond the pandemic this year, with lockdowns winding down and brick-and-mortar retail stores opening again at full or near-full capacity, ecommerce is continuing to increase tremendously. According to Shopify’s data, online retail will grow at a CAGR of 8.1% between 2020 and 2024.

eCommerce 184

eCommerce Mobile Online Retail Shopify 184

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Ecommerce personalization examples include: Product recommendations based on browsing and purchase history.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

Retail TouchPoints

MAY 22, 2023

Following the summit, the Adams administration conducted independent research and data analyses and consulted with law enforcement and retail business management to produce a series of recommendations that have now been released in the Retail Theft Report.

Small Business Retail 279

Small Business Retail Retail Events Operations 279

Groove

JUNE 18, 2020

Before online shopping became completely ubiquitous, one of the most common sentiments among online retailers was to make the product feel as real to the user as possible. If it's highly expensive, we recommend shooting from as many angles as you can. 5 eCommerce Product Photography Tips. Shoot Multiple Angles.

eCommerce 300

eCommerce Recommendation Information Online Retail 300

Retail TouchPoints

SEPTEMBER 21, 2021

For decades, retailers have focused on creating immersive experiences, understanding the importance of using multiple senses to attract and engage consumers in physical retail settings. As consumers, our eyes are very discerning.

eCommerce 233

eCommerce Social Media Technology Online Retail 233

Korona

NOVEMBER 10, 2022

While raising prices during uncertain economic times is not unheard of and may even be expected, it is not always the best option, especially when consumer spending is likely to decline. . Indeed, 71% of consumers want brands to offer more personalized experiences and communications, or you risk losing business. . How can this work?

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Kissmetrics

JULY 8, 2021

If you’ve heard of BrickSeek, you likely know it’s a powerful tool for consumers, allowing them to track down inventory and find the best deals at big retailers. However, to give a brief overview, BrickSeek started out in 2014 as a web application enabling LEGO collectors to track down popular sets online and in-store.

eCommerce 316

eCommerce Shipping Costs Information B2C 316

Retail TouchPoints

SEPTEMBER 21, 2023

For one, an efficient AI-driven system can mean timely updates, personalized product recommendations and proactive assistance, making the wait for our desired items less tedious and more delightful. And this is where AI is poised to be a game changer. But why should this matter to us as shoppers?

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Korona

JULY 2, 2021

Within the last 10-20 years retail has evolved into, effectively, a brand new industry. Prior to the internet, consumers, of course, had to purchase personal goods from departments, warehouses, discounts, pop-up shops, and other brick and mortar stores. Does this mean high street retail is a thing of the past?

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

BigCommerce

SEPTEMBER 12, 2017

Conducting high-level research into who buys what, when and why, with regards to Americans shopping online, can be costly and time-consuming — which is why we’ve done it for you. When shopping online, nearly half (48%) of online purchasers first turn to a mass commerce marketplace. 6%) than Baby Boomers and Seniors.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Groove

JULY 31, 2023

Thankfully, there are modern solutions that present added-value to the end consumer which results in increased revenue for your brand. The tool we most commonly recommend to our clients to reach these goals is Klaviyo , although there a various others available. That solution? eCommerce Marketing Automation.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

Retail TouchPoints

AUGUST 17, 2021

For retailers with high-functioning CRM systems, AI tools are being used to identify opportunities, and increase the lifetime value of customers through compelling offers. Online retailers are using AI to create intent-based promotions. In physical stores, we’re seeing AI used to improve the customer experience.

Retail 306

Retail Payments Payment Services Customer Experience 306

GetElastic

DECEMBER 5, 2019

68% of consumers say they pay more attention to retail email during the holiday shopping season. Black Friday shoppers spent 14% more online and 6% less in store YOY. 78% of online retailers offered Free Shipping on Black Friday. AI-driven recommendations lift orders by 9% and items per order by 12%.

Shipping 136

Shipping Mobile Recommendation Online Retail 136

Dynamic Yield

MARCH 6, 2016

For online retailers with large product catalogs, or publishers with large content feeds, affinity-based recommendation is a powerful method to make compelling product recommendations when and to whom they matter most. The site then recommends based […].

Recommendation 28

Recommendation Online Retail Consumer Retail 28

365 Retail

MARCH 8, 2024

The landscape of online retail has dramatically evolved, painting a vibrant picture of possibilities and challenges alike. This narrative unfolds the journey from selecting an agile hosting provider to efficiently scaling your online store.

eCommerce 52

eCommerce eCommerce Platforms Online Retail Presentation 52

Groove

FEBRUARY 27, 2019

Although many online retailers consider factors like checkout page design, some overlook customer accounts and guest checkout during the purchase process. Guest checkout offers a simple benefit for consumers: it takes less time. Guest checkout primarily introduces challenges for companies more than consumers.

Customer 253

Customer BigCommerce Information Customer Loyalty 253