Retail TouchPoints

JANUARY 4, 2022

Best Buy Ads will be available for partner brands and services looking to reach customers both on Best Buy’s own channels and through external sites. The ad firm will utilize Best Buy’s internal customer data to recommend relevant methods of connecting with shoppers based on their habits. “We

Omnichannel 284

Omnichannel Customer Data Mobile Recommendation 284

Retail TouchPoints

JANUARY 25, 2023

Today, it seems cash is a thing of the past, with most shoppers leaning on credit cards or even mobile payment to complete transactions for both physical and online shopping. allows organizations to customize their approach to proving compliance with each of the PCI DSS security requirements. While PCI DSS 4.0

Merchant Services 353

Merchant Services Payment Services Mobile Payments Customer Data 353

365 Retail

JUNE 5, 2024

Meeting and exceeding customer expectations is the main objective for all professionals in the hospitality industry, but the process is rather intricate as there are many pieces to the puzzle and the rules of the game keep changing. It’s a well-known fact that customer needs and expectations are evolving at lightning speed these days.

Customer 52

Customer Travel Information Books 52

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. Click here to register to attend the Aug.

Webinar 247

Webinar Consumer Marketing Consumer Goods 247

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Now, consolidating gains can help retailers focus on the customer experience to improve loyalty and potentially capture new markets. Here are the latest digital marketing trends in the retail industry to help retailers refine their strategy for 2022 and beyond to maximize growth. First-Party Data Marketing Is The New Norm.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Retail TouchPoints

JUNE 10, 2024

The next level of first-party data marketing is using a customer data platform (CDP) or a marketing data warehouse to build audiences with data from different sources of tools and technology, such as a CRM, ERP, POS system and digital analytics, social media or email platforms.

Marketing 293

Marketing Customer Social Media POS 293

Retail TouchPoints

MARCH 8, 2021

Increased efforts to protect — and better manage — customer data. These laws also will force marketers to improve how they protect and manage customer data. We expect many marketers will start with the basics, such as cleaning up their email lists and reassessing where and how they acquire customer data.

Customer Data 153

Customer Data Mobile Travel Banking 153

Retail TouchPoints

JANUARY 12, 2023

Everyone in the retail industry knows January means two things: lots of holiday returns and the venerable NRF Big Show , running Jan. New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Get the Skinny on 2023 Trends.

Consumer 283

Consumer Food and Beverages Beauty and Health Toys 283

Groove

SEPTEMBER 23, 2024

For instance, you could ensure they work well on mobile devices and don’t contain any broken links. When you leverage your customer data to target the right group with the right message at the right time, you're going to achieve a lot better results than a "one-size-fits-all" approach.

eCommerce Marketing 195

eCommerce Marketing eCommerce PPC SEO 195

UpSellIt

JULY 13, 2023

It seeks to bridge the gap between online and offline purchasing by establishing a cohesive experience between physical stores, websites, mobile apps, social media platforms and more. This concept provides a consistent brand experience across different channels, allowing customers to interact with your brand in the most convenient way.

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Retail TouchPoints

AUGUST 1, 2023

Marketing and CX teams need to use customer data, store-level data and even digital engagement data to determine which brands, products, deals and user-generated content to deliver to these devices to make an impact. He identified a few basic but important data points: “Customers at checkout spend this amount of time.

Improvements 246

Improvements Management Information Download 246

Groove

MARCH 5, 2024

Kaviyo and ActiveCampaign are two of the industry's best marketing automation solutions. Businesses such as Benchmark Groups that are focused on analytics, customer data, and user behavior will get better results with Klaviyo. Is your company ready for this kind of growth? Klaviyo has a clean email editor that's easy to use.

Live Chat 204

Live Chat eCommerce Platforms WooCommerce Shopify 204

Retail TouchPoints

JUNE 11, 2021

This includes: Mobile apps and wallets : Touchless technology such as Google Pay, Samsung Pay, peer-to-peer payments like Venmo and financial institution digital payments like Zelle demonstrate mobile pay’s popularity. These options provide both safety and convenience for shoppers and retailers alike. billion in 2020, up 32.4%

Payment Services 222

Payment Services Payments Retail Sporting Goods 222

Retail TouchPoints

MAY 8, 2024

One of the biggest reasons, according to data from Contentsquare , is that while merchants are investing in paid advertising to drive more traffic to their sites, their experiences are riddled with experience gaps that ultimately create frustration for shoppers. Mobile delivered 77% of traffic, but only 56% of revenue.

Merchant Services 269

Merchant Services eCommerce Channel Mobile 269

Retail TouchPoints

JUNE 29, 2022

In an industry where employee turnover is a common issue and many workers have differing schedules as full-time, part-time or seasonal employees, retail businesses face a unique challenge in managing their workforce. Similarly, physical security measures can help protect areas where computers and customer data are stored.

Small Business Retail 261

Small Business Retail Payment Services Retail POS 261

UpSellIt

MARCH 13, 2024

By analyzing past sales patterns, website traffic, and customer behavior, brands can identify recurring seasonal trends and anticipate upcoming shifts in consumer preferences. While historical data provides valuable insights, brands must also stay ahead of the curve by predicting upcoming seasonal trends.

Marketing 128

Marketing Gifts Recommendation Clothing 128

Retail TouchPoints

AUGUST 30, 2024

Legacy systems that historically operated in their own silos need to be integrated to connect online and offline offers, aggregate customer data across platforms and programs and foster a frictionless experience. But there are bumps in the road for brands looking to implement a successful loyalty program nowadays.

POS 120

POS Food and Beverages Customer Data Consumer 120

RTP blog

DECEMBER 23, 2019

For retailers, this has meant investing in cloud-based technologies and finding new ways to connect with their customers and expand their digital footprint. Today, according to Salesforce’s 2019 State of Service report, 80% of customers now consider their experience with a company to be as important as its products.

Payment Services 195

Payment Services eCommerce Payments Mobile 195

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. If they don’t, brands run the risk of being marked as spam, the data flow will cease and your customer will feel dissatisfied.

Retail 246

Retail Social Media Consumer Channel 246

Groove

APRIL 16, 2024

This starts with the platform's omnichannel capabilities that allow business owners to deliver seamless shopping experiences across multiple channels, including web, mobile, social media, and in-store. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform.

BigCommerce 252

BigCommerce Magento Multi-channel Shopify 252

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. We also see mobile messaging continue to rise and be an important channel, as well as influencer marketing. Currently, only 35%.

Webinar 282

Webinar Consumer Payments Marketing 282

RTP blog

APRIL 7, 2019

By Rob Maille, CommerceCX As retailers look to improve the shopping experience for customers, a top priority is removing friction while delivering on quality. In the past, many brands thought this meant going mobile, but mobile doesn’t always level up the shopping experience. These sentiments aren’t surprising.

Retail 150

Retail Mobile Customer Data Subscription 150

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. This involves creating concise, informative, and visually engaging content for mobile users.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. However, navigating the ever-changing trends and challenges associated with loyalty programs can be difficult.

Customer Loyalty 83

Customer Loyalty Customer Retail Customer Retention 83

Kissmetrics

SEPTEMBER 14, 2020

Furthermore, there are specific CRM solutions for particular industries. And you may benefit from choosing a CRM that offers something specific to your industry. Essentially, this type of CRM software helps turn large data sets into valuable information you can use to improve the customer experience. Basic CRM features.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Retail TouchPoints

MAY 3, 2023

In short, how can businesses connect with their customers? I will share a customer case example that answers these questions. The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. As we all know, in marketing, the main goal is to know the customer. “By

POS 265

POS Customer Experience Customer Technology 265

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In-store digital displays can direct customers to online resources, such as detailed product information or customer reviews, enhancing their shopping experience.

Retail 105

Retail Online Catalogues Omnichannel Workshop 105

Ecommerce Platforms

FEBRUARY 15, 2023

If you've never heard of Bright Data or want to know more about what this service does, this Bright Data review is the place to be. In a nutshell, Bright Data is an industry-leading data collection and proxy service. Bright Data Review: What is Bright Data?

Social Media 183

Social Media Mobile Information Management 183

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce uses a mix of human agents and AI-driven messaging so buyers can ask detailed questions, request personalized product recommendations and make purchase decisions right from their mobile devices. As a result, it empowers customers to make quicker and more efficient purchases.

Payment Services 251

Payment Services Live Chat Payments Retail 251

Retail TouchPoints

JANUARY 27, 2021

Being able to offer your customers the possibility to jump the queue and shop safely by appointment will help retailers improve their customer experience, increase their basket size and gain more customer data, boosting sales efficiency and customer lifecycle value.

Retail 274

Retail Social Media Channel Multichannel 274

365 Retail

AUGUST 16, 2024

The retail industry has undergone a seismic shift over the past few decades, driven by rapid advancements in technology. Retailers are now investing heavily in their online presence, optimizing websites for mobile use, and utilizing data analytics to better understand consumer behavior.

Technology 52

Technology Payment Services eCommerce Retail 52

Kissmetrics

JANUARY 6, 2021

The marketing and advertising industry is a fast-paced industry. Failure to do so can only lead to losing customers. Advertising is big business, and a retail media network enables retailers to tap into this $560 billion industry. CMX allows brands to place their products on channels informed by CV’s first data.

Retail 362

Retail eCommerce Banking Customer Data 362

RTP blog

MAY 14, 2018

Pricing products can be challenging in the consumer packaged goods (CPG) industry. Amidst this, one factor remains constant for large and small players alike: regardless of their sales strategy or business goals, they need to use customer data to arrive at better pricing decisions. By Srini Rajamani, Wipro Ltd.

Food and Beverages 150

Food and Beverages Financial Services Presentation Banking 150

RetailMinded

JUNE 3, 2024

The retail industry is always changing. This minimizes extra costs and maximizes efficiency – hugely valuable in an industry where demand constantly shifts. Stronger Cybersecurity In today’s digital world, cybersecurity is critically important for retailers handling sensitive customer data and finances.

Operations 52

Operations Retail Supplies Arts 52

Retail TouchPoints

SEPTEMBER 20, 2022

There’s been a great deal of hand-wringing around the advertising industry lately as brands deal with rising marketing costs. Invest in First-Party Data. Apple’s ad policy changes are already impacting spend on social media and mobile. This is best accomplished by investing heavily in first-party data.

Omnichannel 261

Omnichannel Marketing Social Media Channel 261

Kissmetrics

APRIL 13, 2021

You built your app idea , you refined the product, and now you’re ready to launch your mobile app. App monetization is essential to the success of your mobile app. Consumers download more than 200 billion mobile apps per year and spend over $140 billion within those apps. billion industry worldwide. In-App Purchases.

Payments 212

Payments Subscription Download Payment Services 212

iVend

OCTOBER 10, 2023

In-store engagement – providing associates with Mobile retail POS to provide customers with in-aisle, personalised service, recommendations and upselling, enhances their experience and your holiday season sales. Yes, there is a well-recognised and proven link investment in store technology and staff morale and motivation.

Technology 105

Technology POS Retail Gifts 105