Retail TouchPoints

DECEMBER 15, 2022

The convenience retailer and pizza chain’s partnership with Salesforce helped it consolidate fragmented technologies and automate its personalization strategy, allowing Casey’s to send 200 million personalized communications every month with messaging tailored to each customer’s purchasing history. 6 billion engagements captured.

Arts 241

Arts Mobile Customer Loyalty Customer Data 241

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 206

B2B eCommerce BigCommerce Omnichannel 206

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Mobile search optimization.

Mobile 305

Mobile Customer Data Recommendation Fashion 305

Retail TouchPoints

OCTOBER 8, 2020

GameStop has entered a partnership with Microsoft to enhance its backend and in-store solutions, empower associates with mobile devices and offer shoppers the Xbox All Access pass. GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal.

Games 234

Games Omnichannel Retail Subscription 234

UpSellIt

MARCH 13, 2024

Optimizing for Mobile Responsiveness In today’s mobile-first landscape, optimizing website design for mobile responsiveness is essential for delivering a seamless user experience across devices. Upsellit’s Remarketing Experience utilizes AI-driven technology to incorporate dynamic content into your seasonal emails.

Marketing 131

Marketing Gifts Recommendation Clothing 131

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. There is just too much data to analyze, and much of it changes too frequently. The right integrations with key data sets.

Retail 282

Retail Customer Data Customer Experience Social Media 282

Retail TouchPoints

JANUARY 25, 2023

Today, it seems cash is a thing of the past, with most shoppers leaning on credit cards or even mobile payment to complete transactions for both physical and online shopping. While PCI DSS 4.0 Changing Tides of PCI DSS 4.0 Exposure analysis is a key capability to prove said segmentation and reduce scope.

Merchant Services 315

Merchant Services Payment Services Mobile Payments Customer Data 315

Algopix

NOVEMBER 12, 2023

With the rapid evolution of technology and changing consumer behaviors, businesses are constantly seeking innovative strategies to gain a competitive edge. In an era where time is of the essence, and consumer expectations are higher than ever, real-time alerts serve as a vital tool for enhancing customer experience and operational efficiency.

Information 93

Information Customer Experience Technology eCommerce 93

Retail TouchPoints

JUNE 29, 2022

Advancements in security technology have helped retail businesses across the world better protect their physical property, valuable products, data and information, and their employees. Use a video management system: Video analytics software gives you valuable data and insights into your footage.

Small Business Retail 250

Small Business Retail Payment Services Retail POS 250

Forrester eCommerce

AUGUST 17, 2017

But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].

Technology 239

Technology Consumer Customer Data Customer Experience 239

Retail TouchPoints

AUGUST 1, 2023

This downturn persisted even as ecommerce evolved into a mobile-first business over the decade. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. Simply reviewing historical and present sales data won’t cut it.

Retail 231

Retail Shipping Costs eCommerce Consumer 231

RTP blog

DECEMBER 23, 2019

For retailers, this has meant investing in cloud-based technologies and finding new ways to connect with their customers and expand their digital footprint. Today, according to Salesforce’s 2019 State of Service report, 80% of customers now consider their experience with a company to be as important as its products.

Payment Services 195

Payment Services eCommerce Payments Mobile 195

Groove

MAY 3, 2018

However as an Elite BigCommerce Partner Agency , we're constantly evaluating marketing technologies to help our clients push beyond baseline functionality to drive more sales. From customer reviews to email automation, we've outlined a list of our favorite BigCommerce marketing apps to help you supercharge your site.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

RTP blog

NOVEMBER 19, 2018

Retailers are continuing to push the limits when it comes to technology, but they must also elevate the moments that matter the most in a shopper’s journey. Provide shoppers with the tools they need to get answers fast. A smarter store makes for a faster, more efficient store ecosystem for customers and associates to enjoy.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. AR technologies will provide an immersive and interactive shopping experience, allowing customers to visualize products in their real-world environment.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Hiring staff is a real issue, especially in the holiday season – can POS technology help?

POS 105

POS Payment Services Payments Omnichannel 105

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. A missed connection with your customer.

B2C 210

B2C Customer Data Omnichannel Marketing 210

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Ecommerce Platforms

FEBRUARY 15, 2023

However, some websites block data collection tools from accessing their content if they detect that the tool isn’t storing cookies (as this can be a sign that the tool is not a human user). You tell Bright Data what kind of data you want (e.g., You can then arrange these insights into custom data sets.

Social Media 183

Social Media Mobile Management Information 183

Retail TouchPoints

MARCH 8, 2021

Here we share some of their predictions — along with some of Validity’s data-driven insights — to help you prepare for this year. Wider use of authentication tools. Increased efforts to protect — and better manage — customer data. These laws also will force marketers to improve how they protect and manage customer data.

Customer Data 150

Customer Data Travel Mobile Banking 150

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. With CCPA requirements born out of a need for trust and data security, retailers will need pervasive policies and integrated technologies to ensure both for the consumers that hold the fate of their bottom line.

eCommerce 159

eCommerce Retail Technology Customer Data 159

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”.

Omnichannel 247

Omnichannel eCommerce POS Operations 247

Sailthru

MAY 19, 2023

But the tactics and technology have. I require industry-standard technology that keeps my team ahead of the curve — and it must scale with not only my team, but our company. Once sales and marketing data are consolidated, we can better support both brand and consumer marketing initiatives.

Customer Data 78

Customer Data Technology Demo Channel 78

Retail TouchPoints

JULY 24, 2023

To determine which method will work best for each consumer, retailers must pay close attention to customer data. Spamming” shoppers is a surefire way to lose customer respect and loyalty. Furthermore, this customer data analysis can open other opportunities for marketing as well.

Small Business Retail 202

Small Business Retail Marketing Retail Social Media 202

Kibo

APRIL 19, 2022

They create (or source), market, and sell their products directly to customers. D2C brands connect with customers using primarily digital channels and touchpoints like social media, eCommerce websites, mobile apps, SEO/paid search and email. Tech-enabled shopping tools are increasingly becoming part of in-store experiences.

Payment Services 127

Payment Services Customer B2C Social Media 127

RTP blog

APRIL 7, 2019

By Rob Maille, CommerceCX As retailers look to improve the shopping experience for customers, a top priority is removing friction while delivering on quality. In the past, many brands thought this meant going mobile, but mobile doesn’t always level up the shopping experience.

Retail 150

Retail Mobile Customer Data Subscription 150

365 Retail

FEBRUARY 23, 2022

Amazon, Farfetch, Very Group, Marks & Spencer and Morrisons are announced as just some of the retail industry’s leading visionaries speaking at the Retail Technology Show , as the event, which brings together Europe’s most forward-thinking retailers and leading tech innovators, announces its conference programme.

Technology 52

Technology Payment Services Retail Events 52

Retail TouchPoints

OCTOBER 27, 2021

A customer journey that started from a mobile ad, followed by a trip or two to a physical store during the research phase before completing the conversion online through an ecommerce store, is difficult to map, let alone derive insights for the post-purchase experience. AI-Driven MTA at Scale.

Multi-channel 267

Multi-channel Games Retail Social Media 267

RTP blog

MAY 22, 2019

and Alibaba in China), and has further been prompted by Walmart’s continued investments in AI, robotics and VR, among other technologies. In the latest example, this week Lowe’s brought talent and technology under its own wing to mesh with existing operations, acquiring a retail analytics platform (and team members) from Boomerang Commerce.

Retail 150

Retail Technology Travel Books 150

Algopix

OCTOBER 15, 2023

Cross-channel tracking, also known as cross-device tracking, involves monitoring customer interactions and behaviors across multiple online channels and devices. These channels can include websites, mobile apps, social media platforms, email, and more.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

Algopix

AUGUST 29, 2023

To stand out in this competitive marketplace, sellers need to harness every available tool. One such tool that has gained prominence is the Amazon landing page generator. Collect Data: Landing pages can serve as a platform to gather valuable customer data, facilitating future marketing efforts.

eCommerce 98

eCommerce Mobile Presentation Social Media 98

Ecommerce Platforms

MAY 9, 2022

With the right technology, it’s easy to collect cash on monthly subscriptions, without having to chase after your target audience with endless manual invoices and reminders. Subscriptions are one of the most effective tools for ensuring ongoing income in the software landscape. Machine learning tools to minimize churn.

Subscription 196

Subscription Payment Services Merchant Services Payments 196

Ecommerce Platforms

MARCH 24, 2022

The best POS system for coffee shops is a convenient solution for managing transactions, customer data, and inventory tracking in one place. Best known for its exceptional flexibility, Shopify is one of the most powerful tools in the ecommerce market. Integrations with a wide range of tools for growing your business.

POS 104

POS lightspeed Payment Services Shopify 104

GetElastic

NOVEMBER 26, 2018

   Mobile   B2B buyers are spending more time on mobile devices, both personally and professionally. Plus,  Plus, the workforce is getting younger with more technologically savvy employees who will expect the ease of use via a mobile device in B2B.  

B2B 136

B2B B2C Mobile Social Media 136

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

Payment Services 78

Payment Services eCommerce Management Customer 78

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. Urgency Messaging 8.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Retail TouchPoints

AUGUST 15, 2022

In some cases, they’re even returning to the channels of yester-year to shake things up. In fact, the use of traditional media — such as TV, radio, direct mail and outdoor advertising — as a customer acquisition tool rose from 29% in 2021 to 51% in 2022, second only to email outreach (68%). Stand Out Beyond Free Shipping .

Customer Loyalty 182

Customer Loyalty Customer Retail Shipping Costs 182