RTP blog

OCTOBER 15, 2018

However, the biggest hurdle, one which makes this shining moment of truth dull, is the “introvert” approach of retailers in collecting their customers’ data. Why Should Retailers Collect Customer Data? Understanding customer needs deeply, and accepting it to be the new norm, is the prime reason to collect data.

Customer Data 150

Customer Data Customer X-cart Retail 150

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 329

Retail Customer Experience Technology Customer Data 329

Groove

APRIL 16, 2024

Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform. For one, Shopify is a hosted platform.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

Retail TouchPoints

SEPTEMBER 29, 2023

Generative AI technology is progressing at breakneck speed and is predicted to change numerous aspects of our daily lives. With human-like abilities to write essays, poetry and prose, these advanced AI tools are enabling organizations of all stripes to generate and distribute content and media at unprecedented speed and near zero costs.

Customer Data 244

Customer Data Operations Technology Games 244

Retail TouchPoints

OCTOBER 23, 2023

In July, some of the biggest names in AI — including Amazon , Google , Meta , Microsoft and OpenAI — agreed to a set of commitments developed by the White House to ensure the “safe, secure and transparent” development of AI technologies. 17 blog post. “As The Walmart Responsible AI Pledge is about more than just AI,” said O’Connor.

Technology 243

Technology Supplies Customer Data Blog 243

Retail TouchPoints

APRIL 1, 2024

Choosing a Translation Platform Retail businesses investing in real-time translation technology for customer service will be better positioned to succeed in the growing global marketplace. A truly valuable translation tool reduces the need to hire multiple fluent speakers for every potential language your customers might speak.

Retail 300

Retail Customer Experience Customer Retention Technology 300

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

Technology 98

Technology POS Retail Gifts 98

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers.

B2B 237

B2B eCommerce BigCommerce Omnichannel 237

Forrester eCommerce

JUNE 3, 2021

Forrester defines cross-channel campaign management (CCCM) as “enterprise marketing technology that supports customer data management, analytics, segmentation, and workflow tools for designing, executing, and measuring campaigns for digital […].

Channel 235

Channel Management Customer Data Technology 235

Retail TouchPoints

APRIL 17, 2024

While this poses a challenge, it’s also an opportunity to embrace cutting-edge technologies that provide deeper insights without compromising user privacy. It’s not merely about substituting cookie-based tracking with another data-centric method. It’s about understanding the nuances of user intent.

Social Media 287

Social Media B2C B2B Customer Data 287

Groove

AUGUST 18, 2020

Many successful online businesses today leverage eCommerce marketing tools to grow their brand and achieve their business goals. Choosing a tool to invest your time and hard-earned money in can be a tough decision, so we're here to help you evaluate Klaviyo vs. MailChimp. Real-Time Customer Data. Data Science.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

Retail TouchPoints

DECEMBER 15, 2022

The convenience retailer and pizza chain’s partnership with Salesforce helped it consolidate fragmented technologies and automate its personalization strategy, allowing Casey’s to send 200 million personalized communications every month with messaging tailored to each customer’s purchasing history. 6 billion engagements captured.

Arts 271

Arts Mobile Customer Loyalty Customer Data 271

Retail TouchPoints

MARCH 20, 2024

Essentially, that data is then used to create more personalized experiences, like targeted ads for you the next time you visit that site or a similar site. In addition, conversational commerce uses AI, Natural Language Processing (NLP), and machine learning (ML) technologies to collect first-party data from consumers.

Small Business Retail 254

Small Business Retail Recommendation Consumer Customer Data 254

Retail TouchPoints

FEBRUARY 15, 2023

The integration will allow merchants to merge the capabilities of AI.Retail with Google Cloud technologies such as data analytics, AI and product discovery to more holistically analyze their business. Current customer Albertsons Cos.

Merchant Services 279

Merchant Services Supplies Retail Customer Data 279

MagentoBrain

APRIL 4, 2023

However, many lesser-known Best AI tools could significantly improve our productivity, efficiency, and quality of life. In this blog, we will introduce you to the best useful AI tools you probably don't know about. So, let's dive in and explore these top powerful AI tools together!

Social Media 52

Social Media eCommerce Improvements Magento 52

Retail TouchPoints

AUGUST 2, 2021

With the 2021 holiday shopping season a few months away, it’s clear retailers need to find new and exciting ways to attract shoppers and create an impactful experience that keeps customers engaged. The Rise of Sizing Technology. Large brands such as Dickies have recently started embracing this type of technology.

Retail 317

Retail Technology Recommendation Information 317

Retail TouchPoints

NOVEMBER 14, 2022

By applying machine learning to your contact center, you can provide better support to your customers and resolve issues faster so they can get assistance when they need it most. . AI technology can help streamline internal processes and boost employee productivity by automating routine tasks and eliminating human errors. Operations.

Customer Loyalty 335

Customer Loyalty Operations Improvements Customer Experience 335

Forrester eCommerce

AUGUST 17, 2017

But this era of innovation has also seen its fair share of flops: From Pokémon Go to Google Glass, technologies that looked like promising disrupters stalled quickly or generated more […].

Technology 250

Technology Consumer Customer Data Customer Experience 250

365 Retail

MARCH 10, 2024

Future of online shopping: 3 main trends The personalised shopping experience, the integration of artificial intelligence (AI) tools, and innovative payment solutions are shaping how we buy online. This information will empower retailers to suggest things that fit their customers’ personal style.

eCommerce 104

eCommerce Payment Services Payments eCommerce Marketing 104

Retail TouchPoints

JANUARY 5, 2024

The New Year saw a key step in the coming deprecation of third-party cookies, which have been one of marketers’ most powerful tools for tracking online activity for many years. Generative AI is the driving force behind advanced personalization, transforming raw data into actionable insights,” said Bond.

Recommendation 296

Recommendation Consumer Information Customer 296

Algopix

APRIL 17, 2023

With the rise of AI technology, it’s now easier than ever to ensure that your products stand out from the competition. Why Optimize Your Amazon Product Listings with AI AI is a form of technology that enables computers to learn from data and make decisions. AI can also be used to optimize Amazon product listings.

Shipping Costs 89

Shipping Costs Customer Data Improvements Technology 89

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. There is just too much data to analyze, and much of it changes too frequently. The right integrations with key data sets.

Retail 302

Retail Customer Data Customer Experience Social Media 302

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. The trick is to make sure the benefits outweigh the inconvenience of learning a new technology.

Retail 257

Retail Technology Customer Experience Consumer 257

Retail TouchPoints

JANUARY 25, 2023

provides guidance toward a stable foundation of cybersecurity best practices that protect critical customer data from new and emerging threats, retailers should build upon these requirements to move from a reactive to a proactive cybersecurity approach. While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 342

Merchant Services Payment Services Mobile Payments Customer Data 342

Retail TouchPoints

OCTOBER 8, 2020

GameStop plans to expand its physical and digital video game offerings as well as enhance its retail technology infrastructure through the deal. As part of the agreement, GameStop will standardize its solutions on Dynamics 365, Microsoft’s portfolio of cloud-based business applications and customer data platform.

Games 245

Games Omnichannel Retail Subscription 245

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Mobile search optimization.

Mobile 324

Mobile Customer Data Recommendation Fashion 324

Optimizely

AUGUST 16, 2018

Marketers already know data is key to success in B2C and ecommerce. But knowing it’s important and actually being able to utilize data are very different things. Unfortunately, complete and accurate customer data has been shockingly difficult to get your hands on in B2C marketing. A missed connection with your customer.

B2C 210

B2C Customer Data Omnichannel Point of Sale 210

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 241

Consumer Customer Loyalty Customer Experience Recommendation 241

Retail TouchPoints

AUGUST 10, 2022

Thankfully, as retailers have shifted to more digital strategies, the hardware and software tools to protect equipment have evolved to keep pace. Prevention and visibility are essential factors in achieving the always-on power retailers demand, especially with many retailers pushing data to distributed infrastructure at multiple locations.

Small Business Retail 279

Small Business Retail Retail Telecommunications Events 279

Algopix

NOVEMBER 12, 2023

With the rapid evolution of technology and changing consumer behaviors, businesses are constantly seeking innovative strategies to gain a competitive edge. In an era where time is of the essence, and consumer expectations are higher than ever, real-time alerts serve as a vital tool for enhancing customer experience and operational efficiency.

Information 93

Information Customer Experience Technology eCommerce 93

Retail TouchPoints

AUGUST 1, 2023

The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. The Customer at the Center Using predictive analytics for decision-making is one strategy merchants can adopt to enhance profitability.

Retail 245

Retail Shipping Costs eCommerce Consumer 245

Retail TouchPoints

JULY 24, 2023

To determine which method will work best for each consumer, retailers must pay close attention to customer data. Spamming” shoppers is a surefire way to lose customer respect and loyalty. Furthermore, this customer data analysis can open other opportunities for marketing as well.

Small Business Retail 230

Small Business Retail Marketing Retail Social Media 230

Kissmetrics

MAY 10, 2021

The boom of Bitcoin has made blockchain technology a trending topic. More people see the value of investing in Bitcoin, and companies are warming up to the idea of using its technology in business. More people see the value of investing in Bitcoin, and companies are warming up to the idea of using its technology in business.

Cryptocurrencies 262

Cryptocurrencies Marketing Social Media Cryptography 262

RetailMinded

MARCH 16, 2024

It’s time to harness AI in ways that directly enhance operational efficiency and customer interaction. These practical steps can transform your retail business from surviving to thriving by leveraging the power of AI search technologies. Streamlining Knowledge With AI Enterprise Search Knowledge is power, especially in retail.

Retail 98

Retail Point of Sale Operations Technology 98

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. With CCPA requirements born out of a need for trust and data security, retailers will need pervasive policies and integrated technologies to ensure both for the consumers that hold the fate of their bottom line.

eCommerce 182

eCommerce Retail Technology Customer Data 182

365 Retail

MARCH 10, 2024

Future of online shopping: 3 main trends The personalised shopping experience, the integration of artificial intelligence (AI) tools, and innovative payment solutions are shaping how we buy online. This information will empower retailers to suggest things that fit their customers’ personal style.

eCommerce 52

eCommerce Payment Services Payments eCommerce Marketing 52

Retail TouchPoints

FEBRUARY 1, 2024

Berliner offered advice on how retailers can best mitigate the negative impact of price increases: “Retailers should lean into customer data to make price increases as painless as possible ,” he said. “By I think that’s probably what we’re getting at [with this data point].”

Games 217

Games Retail Definition Management 217