Retail TouchPoints

OCTOBER 16, 2020

The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Does your order fulfillment strategy live up to your customers’ expectations? Always keep your customers in the loop when it comes to their orders. Don’t Shy Away From Investing in New Technology.

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Shipping Costs Shipping Merchant Services Order Fulfillment 288

iVend

OCTOBER 10, 2023

Read how our technology gives retailers the gift of growth. We take a look at the RIS predictions and how you can use retail technology to implement actions based on them – positioning yourself to receive the gift of business growth and increased profits this holiday season.

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Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. Technology is going to be central [to the store experience] — it has to be.

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Sporting Goods Technology Omnichannel Operations 295

Retail TouchPoints

DECEMBER 18, 2020

The supply chain has faced fulfillment challenges from this influx of online orders, along with a myriad of crisis-related disruptions including: Long wait times at warehouse depots. These issues have impacted consumers’ experiences and, ultimately, their expectations. Technology provides support here. Truck driver shortages.

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Retail TouchPoints

JULY 12, 2022

In fact, the vast majority of respondents ( 91% ) to Retail TouchPoints’ second annual Store Design & Experience Benchmark Survey indicated that store design and experiences were “somewhat” or “much more” important to their business strategy. The survey of 150 retail executives uncovered five key priorities: .

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Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

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Kibo

JULY 17, 2020

Since March, stores have had to close, limit customers, and scale back hours to adhere to COVID-19 regulations. At the same time, customers have sheltered in place, and have been eager to adopt safe shopping habits. And signs indicate that customers have embraced the option for good. Deliver A Better BOPAC Experience.

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Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

JULY 18, 2022

Retail TouchPoints partnered with Amazon Web Services on a survey of more than 500 retail and CPG executives to understand: . For our survey respondents, the most significant opportunities existed in packaging, reducing product waste and reducing carbon footprint. They invest in technology to support their CSR goals. .

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Technology Fulfillment Consumer Download 231

Kibo

OCTOBER 8, 2021

By now, most retailers understand that customer experience (CX) is a priority when it comes to ecommerce. Providing an excellent online shopping experience is even more important than the quality of the product or service, per nearly two thousand businesses in a recent SuperOffice survey. US consumers spent 32.4

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eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

NOVEMBER 8, 2022

How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want. Use Tech to Augment the Customer Experience.

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Retail TouchPoints

NOVEMBER 17, 2023

The devices “have high-quality cameras on them, and we’re instructing our associates to take pictures of the overheads at an appropriate cadence,” throughout the day, said Hari Ramamurthy, a Technology Fellow at The Home Depot in an interview with Retail TouchPoints.

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Groove

JANUARY 8, 2021

If you thought that the fulfillment, shipping and delivery process was difficult during the 2020 holiday season, you may be in for an unpleasant surprise the weeks following the holidays. eCommerce Returns: What To Expect In Early 2021. That number doesn't even include purchases made in the month of December!

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eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. The heaviest investment will take place in order fulfillment, such as last-mile delivery. Additionally, a recent Oracle report revealed that 66% of people prefer home delivery over other fulfillment options.

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Operations Fulfillment Order Fulfillment Technology 156

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S. It’s not enough to solely collect the data.

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Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. This aligns with our survey results in which organizations dug into a real need to invest in their workforce.”

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Operations Improvements Technology Management 264

Retail TouchPoints

OCTOBER 24, 2023

This moment presents an opportunity for retailers to consider whether they need to shift their store layout or customer experience strategy to ensure employees are able to support the most value added activities, like spending time with customers in-store.

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Retail Supplies Operations Technology 282

Retail TouchPoints

OCTOBER 26, 2023

From the customer service of store associates to the quality of the products for sale, every store visit has its own unique factors that play into a customer’s overall satisfaction — factors that become irrelevant if the product a shopper is looking for isn’t available. According to a Retail Insight survey of over 1,000 U.S.

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Retail TouchPoints

NOVEMBER 4, 2022

To orchestrate all of these moving parts, companies must tackle complicated fulfillment and routing processes as well as navigate murky carrier partnerships to add capacity and flexibility when needed. For that reason, the consequences of a poor, complicated last-mile delivery experience can’t be underestimated.

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Shipping Costs Retail Supplies Fulfillment 279

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

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Technology Consumer Mobile Operations 271

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

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Customer Experience Customer Mobile Article 150

Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. What We Learned. Curbside pickup was accelerated and launched within eight weeks after the pandemic began.

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Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

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Fulfillment Shipping Costs Omnichannel Operations 216

RTP blog

NOVEMBER 7, 2018

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Remember the old saying: You can’t manage what you don’t measure.

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Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

APRIL 12, 2023

In fact, results from Retail TouchPoints’ latest Store Design & Experience Survey revealed that 58% of respondents plan to remodel and/or renovate a minimum of 11% of their store footprint through 2024. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

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Operations Omnichannel Customer Experience Consumer 328

RTP blog

NOVEMBER 25, 2019

Our own recent survey on holiday shopping confirms this, with almost 30% of respondents claiming they’d do all their gift shopping online this season, not setting a foot inside traditional retail outlets. This year, for the first time, they’re expected to do more shopping online than at the mall and other brick-and-mortar retailers.

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Retail TouchPoints

OCTOBER 31, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey indicate that hiring and retaining associates, at 70% , and high employee turnover rates, at 67% , are their top challenges. Understand who has the skills to engage customers and who is better suited for non-customer-facing jobs,” Brown advised. “If

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Retail TouchPoints

DECEMBER 23, 2022

Adapting to our current economic realities is no different — it will require a mix of creativity, technology and agility. These first-generation technologies are being outpaced with third-generation technologies built around AI. Prioritiz e profitability and customer experience to help retailers fight the impact of inflation.

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eCommerce Shipping Costs Retail Recommendation 237

Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

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Retail TouchPoints

MARCH 24, 2023

“Shopify integrating Google Cloud’s Discovery AI technology into its enterprise retail solution puts the power of AI directly into the hands of merchants and brands to solve everyday problems,” said Thomas Kurian, CEO of Google Cloud in a statement.

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Shopify Merchant Services Recommendation eCommerce 304

Retail TouchPoints

SEPTEMBER 11, 2020

All eyes have shifted to e-Commerce as, according to a recent Forrester survey, 42% of consumers do not plan to return to stores after stay-at-home orders are lifted. [1]. Store Fulfillment Is A Lifeline. 1] With the right store fulfillment technology , brands can keep inventory moving despite slower foot traffic or mandatory closures.

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eCommerce Operations Fulfillment Customer Loyalty 200

Retail TouchPoints

JANUARY 24, 2023

But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores. We’re navigating [putting] ads with the customer experience, but gently; [we want it to be] additive to the customer experience.” — Aaron Dunford, Sr.

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Food and Beverages BigCommerce Home Furnishings PayPal 277

Retail TouchPoints

JULY 10, 2023

The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. For example, a retailer looking to use the technology for generating descriptions in ecommerce product catalogs would train the model on relevant product information and metatags specific to its brand and items they sell.

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Merchant Services Shipping Costs Retail Social Media 278

Retail TouchPoints

SEPTEMBER 28, 2020

Ecommerce execution will lean more heavily on store-based fulfillment. Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

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Fulfillment Department Stores Shipping Costs eCommerce 306

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

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POS Merchant Services Supplies Improvements 236

Retail TouchPoints

DECEMBER 31, 2021

Levi’s used an eight-week “boot camp” to train 43 workers with no previous background in data and technology about AI. The brand also created a class for people with basic or outdated data and analytics skills to update their experience, according to reporting in VentureBeat.

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Home Furnishings Retail Shipping Costs Electronics 308

Retail TouchPoints

NOVEMBER 2, 2021

But slowly, robots are getting closer to the customer, and are helping retailers optimize operations in smaller warehouses and distribution centers, and even in stores to streamline fulfillment services. However, even these tasks can benefit from technology. ” Robots also could help retailers automate customer service.

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Fulfillment Technology Improvements Retail 288

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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Shipping Costs eCommerce Order Fulfillment Shipping 130