Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. She has worked with several global companies focusing on risk management strategy.

Payment Services 241

Payment Services Retail POS Operations 241

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. Fieldwork took place between 4-8 March, 2021.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Dynamic Action

MAY 23, 2024

Summary Customer experience (CX) is the most important factor that impacts consumer loyalty. CX has evolved from focusing on the point of sale to connecting with customers in the discovery and evaluation phase (DX). This shift takes retailers from product-centric, to customer-centric.

Customer 62

Customer Customer Loyalty Customer Experience Point of Sale 62

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. These two promotional strategies, while aiming to stimulate demand and increase sales, target distinct audiences and employ different methods. What is Trade Promotion?

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

Retail TouchPoints

JULY 3, 2023

Cloud architecture is built to support functions like mobile customer loyalty programs, inventory management tools, personalization capabilities and even point-of-sale. And these functions can be seamlessly incorporated across touch points.

Consumer 219

Consumer Omnichannel Retail Technology 219

Ecommerce Platforms

JULY 9, 2022

Manage inventory across multiple sales channels and locations. Customer loyalty programs with distinct customer profiles. Tracking for cash flow, sales, finance, and product use, as well as other reports. However, you’ll need to consider their fees in conjunction with the cost for your point of sale system.

POS 180

POS Shopify Payment Services Shipping Costs 180

Retail TouchPoints

AUGUST 3, 2022

Also known as a point-of-sale loan, BNPL splits a purchase into multiple equal payments, with the first payment usually due at checkout and subsequent payments billed to a credit or debit card. It expands potential customer base. • It can lead to customer loyalty. It drives order value. It’s widely available. •

Payment Services 231

Payment Services PayPal Electronics Games 231

Retail TouchPoints

FEBRUARY 17, 2021

In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy. With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. Reward Your Most Loyal Customers. The global loyalty management market stood at $2.47

Customer Data 221

Customer Data Marketing Customer POS 221

Smile.io

MAY 15, 2024

There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Adding points, VIP, or referral programs with Smile.io has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Ecommerce Platforms

AUGUST 29, 2022

Shopify apps can help with everything from SEO to email marketing, and customer service. Customer loyalty apps allow you to build your own loyalty program, referral strategy, or simply distribute loyalty points to customers. What Are The Most Popular Loyalty Apps for Shopify?

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

OCTOBER 4, 2023

Gina Reduto leads NBCU’s client strategy team, whose job it is to consult with advertisers on where and how to share their message for maximum impact. Competition is crazier than ever in the retail category, and really across advertising in general,” said Reduto, SVP of Client Strategy at NBCU in an interview with Retail TouchPoints.

Retail 230

Retail Consumer Shopping Carts Technology 230

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. The pandemic forced brands to re-think their go-to-market strategy. Learn More.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience.

POS 219

POS Retail Information Customer Loyalty 219

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Omnichannel 168

Omnichannel Payment Services Specialty Retailers Customer Loyalty 168

Korona

AUGUST 12, 2022

If you work in any capacity of the retail industry then you must have heard at least some knowledge of customer loyalty programs. Over the last couple decades, customer management and rewards programs have blossomed and proliferated alongside more bigger developments in the digital world. . Loyalty And Rewards.

Customer Loyalty 52

Customer Loyalty POS Customer Retention Point of Sale 52

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. But should you sell on an already established marketplace, develop your own or use a hybrid strategy?

Merchant Services 292

Merchant Services Cryptocurrencies Payments Payment Services 292

Retail TouchPoints

MAY 30, 2024

The most effective way to strengthen the customer experience is to elicit feedback. Yet, since customers are often in a rush, it can be challenging to gather valuable feedback. Fortunately, the point of sale is a great place to receive input. The first opportunity involves the loyalty program.

Point of Sale 229

Point of Sale Customer Experience Payment Services Magazine 229

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . The customer is a businesses’ most important asset after all.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Mi9

JUNE 8, 2023

The full story can be read here: Mi9 Retail is named a Top 10 Retail Software Solution Provider Eugene Voronov, EVP & GM at Mi9 Retail, remarked “While having a strong culture, vision, mission, and strategy is paramount for any successful business; the battle for the customers’ loyalty happens at the front lines and not in the corner office.

Retail 40

Retail Point of Sale Magazine eCommerce 40

Korona

MARCH 7, 2023

Gift cards can be a powerful marketing and sales tool for retailers. And when you combine them with point of sale (POS) technology, their potential is even greater. Analyzing Purchase Patterns Retailers can use POS gift card transactions to gain insight into customers’ buying habits.

POS 52

POS Gifts Payment Services Merchant Services 52

Ecommerce Platforms

MARCH 24, 2022

For companies on the move, Square for restaurants POS offers a mobile, flexible, and easy-to-use environment for point of sale transactions. After that, the full features of the POS solution are available for $89 per month, which will give you all the power Shopify can offer for point of sale management. Try Square POS.

POS 104

POS lightspeed Payment Services Shopify 104

Korona

SEPTEMBER 22, 2022

Various industries have embraced the use of cloud POS, making legacy point of sale solutions all but obsolete. Cloud POS trends are booming, with nearly 28% of retailers planning to adopt this technology to shape the future of their sales operations and improve consumer satisfaction.

POS 52

POS Payment Services Point of Sale Payments 52

iVend

AUGUST 17, 2022

For supermarkets developing a retail strategy to deliver a convenient and frictionless customer experience, the answer lies in processes, staff, and above all retail technology. Speed can be enhanced with features such as integration with weight scales, automatic pricing for weighed goods, and minimising the number of clicks per sale.

POS 52

POS Payment Services Point of Sale Leisure 52

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing.

POS 104

POS Payment Services lightspeed Shopify 104

Ecommerce Platforms

JANUARY 12, 2023

Today’s POS technology has grown increasingly impressive, making it easier to combine inventory management with customer loyalty, barcode scanning and of course, payment processing. After all, a good point of sale system needs to combine a fantastic range of checkout features, with ease of use, and budget-friendly pricing.

POS 104

POS Payment Services lightspeed Shopify 104

Korona

OCTOBER 6, 2021

Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers. And if you’re not using an advanced loyalty tool, you’re losing repeat customers. Ability to capture customer emails.

POS 52

POS Payment Services Point of Sale Events 52

Ecommerce Platforms

MARCH 14, 2023

Customer engagement: Use apps to leverage innovative, bespoke customer listening tools, and engagement solutions to enhance customer touchpoints, increase retention and improve your chances of customer loyalty. There’s also real-time reporting for actionable customer insights and forecasting.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Korona

SEPTEMBER 29, 2022

Omnichannel Sales . Keep in mind that, while using multiple channels of sales is optimal for revenue, it requires a robust point of sale and inventory management system. Convenient Market Loyalty Programs. Accordingly, they should employ every strategy possible to maximize sales.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

Wiser

OCTOBER 22, 2019

Suggestive selling is a sales strategy where retail associates prompt customers to buy a specific product or service, which can include an add-on item or additional purchase. For example, associates in Best Buy may guide shoppers to a specific TV or provide a recommendation based on customers’ needs and wants.

Retail 68

Retail Customer Loyalty Definition Improvements 68

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). The problem, however, is that delivering CX isn’t as straightforward as it seems, and it requires merchants to be continually learning and updating their strategy.

Customer Experience 150

Customer Experience Customer Mobile Article 150

iVend

AUGUST 27, 2020

Digital strategies also hold the potential to accelerate the omnichannel retail model, which has become indispensable to a retailer’s ability to deliver exceptional brand experiences on all sales channels. According to Gartner , businesses with an omnichannel customer engagement strategy retains 89% of their customers.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

Korona

OCTOBER 6, 2021

Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers. And if you’re not using an advanced loyalty tool, you’re losing repeat customers. Ability to capture customer emails.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Ecommerce Platforms

JUNE 18, 2019

If you run a physical (brick and mortar) store, then there are few tools more important than your point of sale system. This combination of hardware and software will ensure that you can take payments from customers instantly while updating your inventory too. Square POS: Point of Sale App. Customer loyalty.

POS 128

POS Payment Services Merchant Services Payments 128

iVend

MAY 11, 2022

When it comes to a retail strategy to boost business, promotions are a sure-fire winner. Promotions offer customers extra value – essentially either in the form of a lower price, or by getting more goods for the same price. . iVend POS iVend’s Retailer POS includes a sophisticated promotions engine.

Retail 52

Retail POS Technology Customer Data 52

Korona

OCTOBER 7, 2022

Bonus: A cloud-based point of sale software like KORONA POS makes your liquor store inventory a no-brainer. Your staff simply swipes a customer’s ID card, and KORONA POS reads the magnetic strip on the back. Customer relationship management (CRM). These programs are easy to implement, and customers love them.

Management 52

Management Payment Services POS Point of Sale 52

Retail TouchPoints

AUGUST 18, 2023

Maximizing Mobile Personalizing the user experience to enhance customer loyalty is more achievable today than ever before. By providing information that customers need within their personalized loyalty app, retailers strengthen their customer relationships.

Customer Loyalty 225

Customer Loyalty Food and Beverages Customer Marketing 225